Bluebird Care Canterbury & Thanet

The Archive Centre, Honeywood Road, Whitfield, Dover CT16 3EH
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9.1 9 Reviews
  • Bluebird Care Canterbury & Thanet, Dover
Bluebird Care (Canterbury and Thanet) is a provider of home care support services for those who are living in their own homes in the Canterbury and Thanet area.

They have a flexible approach to care, and, as a consequence, care plans are individually tailored to meet the needs of clients.

Services provided by Bluebird Care (Canterbury and Thanet) include; personal care, Alzheimer's care, care for adults with physical disabilities, assistance with shopping and tasks around the home.

Other care specialisms such as live-in care and end-of-life care, can be provided.

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Care Provided by Bluebird Care Canterbury & Thanet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gemma East (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Canterbury & Thanet

  • Prices

  • Prices from £31.15

Bluebird Care Canterbury & Thanet Reviews (9)

9.1

Bluebird Care Canterbury & Thanet has a Review Score of 9.1 (9.096) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Canterbury & Thanet has 9 reviews.

Overall Experience

  • 4
  • 4
  • 1
  • 0
  • 0

Date Published

9
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3
8
1

Review from Rosemary R (Wife of Client) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care. All the carers we have had are really kind and caring, helpful and don't mind what they do. Mostly as my husband is happy with them all. We are very happy to.

Reply from Gemma East, Registered manager at Bluebird Care Canterbury & Thanet

Thank you for your wonderful feedback. We really appreciate your positive comments.


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Review from R M (Client) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Would prefer staff to remain constant, with younger staff with more common sense, timing ok if kept.

Reply from Gemma East, Registered manager at Bluebird Care Canterbury & Thanet

Thank you for taking the time to complete a review. We appreciate receiving feedback and use this to continuously improve our services.


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Review from Anne K (Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent service with above-average support. No task is too difficult and carried out with friendly, supportive and smiling staff who are a credit to your company.

Reply from Gemma East, Registered manager at Bluebird Care Canterbury & Thanet

Thank you for your kind review. We enjoy receiving feedback and are proud to hear we deliver an excellent service.


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Review from John F (Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the service now, and have nothing useful to say or add.

Reply from Bluebird Care Canterbury and Thanet, Registered manager at Bluebird Care Canterbury & Thanet

Thank you for taking the time to write us a review, we are pleased you are happy with your service.


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Review from Peter S (Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I am looked after very well but there are occasional lapses.

Reply from Bluebird Care Canterbury and Thanet, Registered manager at Bluebird Care Canterbury & Thanet

Thank you for your review. We are always pleased to receive feedback and are always looking for ways to improve our services. We are pleased to hear you are happy with your service overall and it is always a pleasure to support you.


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Review from Yvonne H (Daughter of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new client to Bluebird Care and was at first reluctant to accept help of any kind. However, her initial experience with Bluebird has been extremely positive and she now looks forward to their visits.
As her daughter (and until recently her only carer) my life has been made a great deal
easier knowing that there is in place a reliable service that my mother enjoys. Is worth every penny.
Thank you Bluebird.

Reply from Bluebird Care Canterbury and Thanet, Registered Manager at Bluebird Care Canterbury & Thanet

Thank you for your lovely review. We are so pleased we are able to support both you and your mother, and provide that reassurance.


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Review from Russell D (Son of Client) published on 28 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the first time I made contact with Bluebird Care, up until the last visit by the career of the recent short term care package the professional service and exceptional care has been exemplary. The pre-care assessment was thorough and continued correspondence regarding all visits and additional
documentation requirements were clear and precise. I can’t thank you or highly recommend you enough. Well done Bluebird Care.

Reply from Gemma East, Reviews Team at Bluebird Care Canterbury & Thanet

Hi Russell, it is so great to receive such a high star rating! Thank you! I will pass your comments on to the team, it is always nice to hear such positive comments.
It was a pleasure supporting your mum and we are glad we made it as smooth as possible for you both. Thank you.


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Review from Sue H (Daughter of Client) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new service user, Mum has enjoyed the wonderful service she has had from Bluebird. Initially, Mum was unsure about having care in the home as she wanted to be independent as long as possible, but the carers are always friendly, kind, understanding and come promptly at the planned time, so she’s
delighted with having care at home now. It also means she can stay in her own home instead of going into a care home at the moment. The service has made a huge difference to Mum's week and she looks forward very much to her carer coming. Thanks to Bluebird.

Reply from Gemma East, Reviews Team at Bluebird Care Canterbury & Thanet

Hello Sue, you really made our day! We always love to receive feedback of the care we provide and appreciate you taking the time to write this. It is always difficult taking that step into getting home help and we are very honoured to be able to do that for your mum. Thank you.


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Review from Olga K (Daughter of Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, friendliness and professionalism from all the Carers with whom we had contact. The only criticism is that on one occasion the Carer arrived late and on another occasion, no one came at all. Suggest a stronger policy on reserve staff.
The financial requirements are reasonable, except
that I feel a month notice seems excessive. When my mother was ill and then now when we had short notice re a care home, we had to pay for a lot not used.

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Current Review Score: 9.1 (9.096)

Overview of Review Score

The Review Score of 9.1 (9.096) out of 10 for Bluebird Care Canterbury & Thanet is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.396 for Bluebird Care Canterbury & Thanet is calculated as follows: ( (27 Excellents x 5) + (14 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.396

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Canterbury & Thanet is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (3)

Gemma

Gemma East

Job Title: Registered manager

Joined: 2022

Gemma has worked in health and social care for over 20 years. She enjoys working in the social care sector and is passionate about educating others about the brilliance and diversity of working in the care industry.


Over her years in the sector, she has been able to learn sign language, how to change PEGS and climbed mountains and abseiled with customers in a variety of countries.


Amy

Amy Swift

Job Title: Branch Manager

Joined: 2020

Amy welcomed a career in Care after working for 10 years as a hairdresser. Her caring and bubbly nature led her into the Care industry and she has never looked back!


Amy is kept busy in her spare time being a mum to 3 beautiful children! Enjoy being outside going on family walks and making forever memories. She is a huge Harry Potter fan.


Karen

Karen Brice

Job Title: Care supervisior

Joined: 2022

Karen joined the team as a care professional, onto care champion and progressed into the office as a care supervisor.


The pathway gave Karen an excellent all-round knowledge of the role as well as our customers which makes a big difference in her day-to-day.


Frequently Asked Questions about Bluebird Care Canterbury & Thanet

What Type of Services does Bluebird Care Canterbury & Thanet offer?

Bluebird Care Canterbury & Thanet offers Home Care.

How many Carers does Bluebird Care Canterbury & Thanet employ?

Bluebird Care Canterbury & Thanet employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Canterbury & Thanet to verify any information. View our terms and conditions. Bluebird Care Canterbury & Thanet has a Platinum Service – more info.