Our fees start at £19.95 for a 30 minute care visit. Please contact us for more information so that we can discuss your specific requirements.
Bluebird Care Carlisle has a Review Score of 9.0 (9.000) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Carlisle has 6 reviews.
Review from Y H (Daughter of Client) published on 12 February 2025
Submitted via Postal Card •
Report
Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle
Thank you for your kind words and recommendation. The team are delighted to hear your positive comments as they take huge pride in caring for your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from William R (Client) published on 3 October 2024
Submitted via Postal Card •
Report
Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle
Thank you for taking the time to review Bluebird Care Carlisle and for your kind words about the quality of care and staff, we appreciate it.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S H (Daughter of Client) published on 18 December 2023
Submitted via Postal Card •
Report
Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle
Thank you for your kind words, our team take huge pride in the trust you place in us to care for your mum. The team will be thrilled to hear your positive comments. Thank you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G H (Wife of Client) published on 12 December 2023
Submitted via Website •
Report
Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle
Thank you for taking the time to review our service and for your kind words. We look forward to continuing to support you as a family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shannon L (Niece of Client) published on 25 March 2021
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Duncan N (Son of Client) published on 20 January 2021
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.0 (9.000) out of 10 for Bluebird Care Carlisle is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.750 for Bluebird Care Carlisle is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Carlisle is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jan 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Director
Joined: 2008
John Donald is both the franchisee and Care Manager at Bluebird Care Carlisle. He has a wealth of experience in the field of Health and Social Care with over 30 years spent working in a variety of settings with a wide range of client groups including older adults, learning disabilities and mental health.
For many years he managed services within the NHS and Local Authority, providing support services for individuals within the community.
Job Title: Director
Joined: 2023
Sandie was a teacher for 27 years and taught children with profound and multiple learning difficulties and disabilities, and as a principal teacher, managed a large staff team of teachers and teaching assistants. She has a Bachelor of Education (Hons) degree, a post-graduate certificate in Additional Support for Learning and a Masters degree in Enhanced Practice in Education and Leadership.
Sandie loves working as part of the dedicated team at Bluebird Care Carlisle and is passionate about supporting the development and delivery of quality, bespoke care services to all Bluebird Care customers.
Sandie likes to be busy and enjoys running, cycling, learning to play golf, painting and drawing, playing the drums and singing and performing with Dumfries community choir.
Job Title: Lead Care Co-ordinator
Joined: 2017
Becky joined the Bluebird Carlisle branch in 2017 as a coordinator, and now is Lead Coordinator. Becky has her NVQ level 3 in Adult Care, and is currently working towards her level 5 in Leadership and Management for Adult Care.
One of the things she loves most about her job is providing end-of-life care to people who wish to be at home for their final days. There is great satisfaction in being able to give someone their final wish at this stage, and the gratitude from their loved ones makes it all worthwhile. Becky also enjoys building new relationships with other healthcare professionals and meeting the service users and their families.
Becky loves travelling and playing league darts.
Job Title: Supervisor
Joined: 2010
Samantha has worked in the care sector for 20 years including working with people with cerebral palsy and learning difficulties. She joined Bluebird Care in November 2010 as a carer before joining the office team as a care coordinator and is now a care supervisor. Samantha has a GNVQ advanced in health and social care and is trained as a train the trainer in moving and handling and the safe administration of medicines.
Samantha enjoys supporting the team and is passionate about delivering a high standard of care to all our customers. She is compassionate and caring and works well in the team and uses her own initiative as a lone worker.
When not working Samantha enjoys socialising with friends and going on holidays.
Job Title: Supervisor
Joined: 2022
Emma has 8 years of care experience. She started out as a care assistant and then became a senior carer in a care home before doing her NVQ level 5 and managing a small residential care home. Emma values the importance of teamwork and enjoys still being hands-on in the care side as well as working within the office. Emma believes this enables the office team to do a better job as we have a good understanding of the needs of both the service users and our carers out in the community.
In her spare time, Emma enjoys spending time with her 3 children and husband and going out with her friends. She also enjoys going to concerts, fell walking and just being outside as much as possible.
Job Title: Care Coordinator
Joined: 2020
Molly joined Bluebird in March 2020 as a carer and has been working in the office since November 2021 as one of the care coordinators. Molly has a level 3 extended diploma in sport and a silver Duke of Edinburgh award received after trekking in the Borneo rainforest while living in Brunei.
Before working in care Molly was a lifeguard and has previously worked alongside children with learning difficulties/disabilities coaching trampolining.
When Molly isn’t working, she enjoys going to the gym, cooking new food, drinking wine, going for a sunbed, and trampolining. She has a family dog called Brooke, who came from a rescue shelter when her family was living in Cyprus.
Job Title: Training and Recruitment
Joined: 2018
Simon has 17 years care experience and 6 years as a medic in the Royal Air Force. Simon has experience supporting young people in residential settings and within assisted living and care homes.
He has a Higher qualification in Health and Social Care, a HNC in Health and Social Care and an NVQ level 3 in Health and Social Care, as well as various training and medical associated qualifications.
Simon is enjoying the challenge of the role of training manager for Bluebird Care Carlisle.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Carlisle to verify any information. View our terms and conditions. Bluebird Care Carlisle has a Platinum Service – more info.