Bluebird Care Carlisle

First Floor Crown House, 3 Wavell Drive, Rosehill Industrial Estate, Carlisle CA1 2ST
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9.0 6 Reviews
  • Bluebird Care Carlisle, Carlisle
Bluebird Care Carlisle & Dumfries is a home care provider in Carlisle.

The home care provider offers flexible homecare services, anything from a 30 minute check call to 24-hour live-in care.

It offers short term help (following an illness or because your usual carer is having a break), or longer term home care and support.

As well as personal care and domestic services, staff can assist with companionship and social activities such as help going for a walk, attending a day centre, visits to see friends or family or attendance to a social club.

Care Provided by Bluebird Care Carlisle

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

Funding & Fees Guide for Bluebird Care Carlisle

  • Prices
  • Our fees start at £19.95 for a 30 minute care visit. Please contact us for more information so that we can discuss your specific requirements.


9.0

Bluebird Care Carlisle has a Review Score of 9.0 (9.000) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Carlisle has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

6
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4
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Overall Experience  Overall Experience 5.0 out of 5

We can't recommend the Bluebird team highly enough! They are so helpful and approachable and feel more like friends helping us with mum's care. Nothing is too much trouble and It's such a relief knowing they are there 24/7 for any problems that may arise. Thank you Bluebird! We can 100% recommend your
services to anyone needing care.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for your kind words and recommendation. The team are delighted to hear your positive comments as they take huge pride in caring for your mum.


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Overall Experience  Overall Experience 4.0 out of 5

I am happy with the quality of care I receive and also the quality of your staff.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for taking the time to review Bluebird Care Carlisle and for your kind words about the quality of care and staff, we appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

The care provided by the Bluebird team is excellent. The staff are very friendly, polite, patient and reassured my mum (aged 101) is in safe hands. The staff are always going above and beyond their remit when attending to Mum's needs. They also spent time chatting with Mum, which is a massive positive
for her mental wellbeing.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for your kind words, our team take huge pride in the trust you place in us to care for your mum. The team will be thrilled to hear your positive comments. Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been able to come and care for my husband at a very difficult time. The help of their staff has been invaluable to both of us. Unused to asking for help, we found the transition to accept care made easy. It all worked out extremely easy and well organised.

Reply from Sandie Donald, Operations Manager at Bluebird Care Carlisle

Thank you for taking the time to review our service and for your kind words. We look forward to continuing to support you as a family.


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Overall Experience  Overall Experience 5.0 out of 5

I am 100% happy with the care my Auntie is receiving from all your carers. She is also very happy with her care.

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Overall Experience  Overall Experience 4.0 out of 5

I’ve found the staff very helpful and caring during this difficult time. I live 2 hours away which the staff are aware of and keep me in the loop over my mum's care and have supported me to get extra care. The staff are aware of my mother's need and try to facilitate these and have looked at working
around during the Covid lockdowns.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Bluebird Care Carlisle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Bluebird Care Carlisle is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Carlisle is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (7)

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John Donald

Job Title: Director

Joined: 2008

John Donald is both the franchisee and Care Manager at Bluebird Care Carlisle. He has a wealth of experience in the field of Health and Social Care with over 30 years spent working in a variety of settings with a wide range of client groups including older adults, learning disabilities and mental health.


For many years he managed services within the NHS and Local Authority, providing support services for individuals within the community.


Sandie

Sandie Donald

Job Title: Director

Joined: 2023

Sandie was a teacher for 27 years and taught children with profound and multiple learning difficulties and disabilities, and as a principal teacher, managed a large staff team of teachers and teaching assistants. She has a Bachelor of Education (Hons) degree, a post-graduate certificate in Additional Support for Learning and a Masters degree in Enhanced Practice in Education and Leadership.
Sandie loves working as part of the dedicated team at Bluebird Care Carlisle and is passionate about supporting the development and delivery of quality, bespoke care services to all Bluebird Care customers.
Sandie likes to be busy and enjoys running, cycling, learning to play golf, painting and drawing, playing the drums and singing and performing with Dumfries community choir.


Becky

Becky Scott

Job Title: Lead Care Co-ordinator

Joined: 2017

Becky joined the Bluebird Carlisle branch in 2017 as a coordinator, and now is Lead Coordinator. Becky has her NVQ level 3 in Adult Care, and is currently working towards her level 5 in Leadership and Management for Adult Care.
One of the things she loves most about her job is providing end-of-life care to people who wish to be at home for their final days. There is great satisfaction in being able to give someone their final wish at this stage, and the gratitude from their loved ones makes it all worthwhile. Becky also enjoys building new relationships with other healthcare professionals and meeting the service users and their families.
Becky loves travelling and playing league darts.


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Samantha Lynn

Job Title: Supervisor

Joined: 2010

Samantha has worked in the care sector for 20 years including working with people with cerebral palsy and learning difficulties. She joined Bluebird Care in November 2010 as a carer before joining the office team as a care coordinator and is now a care supervisor. Samantha has a GNVQ advanced in health and social care and is trained as a train the trainer in moving and handling and the safe administration of medicines.
Samantha enjoys supporting the team and is passionate about delivering a high standard of care to all our customers. She is compassionate and caring and works well in the team and uses her own initiative as a lone worker.
When not working Samantha enjoys socialising with friends and going on holidays.


Emma

Emma Millar

Job Title: Supervisor

Joined: 2022

Emma has 8 years of care experience. She started out as a care assistant and then became a senior carer in a care home before doing her NVQ level 5 and managing a small residential care home. Emma values the importance of teamwork and enjoys still being hands-on in the care side as well as working within the office. Emma believes this enables the office team to do a better job as we have a good understanding of the needs of both the service users and our carers out in the community.
In her spare time, Emma enjoys spending time with her 3 children and husband and going out with her friends. She also enjoys going to concerts, fell walking and just being outside as much as possible.


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Molly Park

Job Title: Care Coordinator

Joined: 2020

Molly joined Bluebird in March 2020 as a carer and has been working in the office since November 2021 as one of the care coordinators. Molly has a level 3 extended diploma in sport and a silver Duke of Edinburgh award received after trekking in the Borneo rainforest while living in Brunei.
Before working in care Molly was a lifeguard and has previously worked alongside children with learning difficulties/disabilities coaching trampolining.
When Molly isn’t working, she enjoys going to the gym, cooking new food, drinking wine, going for a sunbed, and trampolining. She has a family dog called Brooke, who came from a rescue shelter when her family was living in Cyprus.


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Simon Lake

Job Title: Training and Recruitment

Joined: 2018

Simon has 17 years care experience and 6 years as a medic in the Royal Air Force. Simon has experience supporting young people in residential settings and within assisted living and care homes.
He has a Higher qualification in Health and Social Care, a HNC in Health and Social Care and an NVQ level 3 in Health and Social Care, as well as various training and medical associated qualifications.
Simon is enjoying the challenge of the role of training manager for Bluebird Care Carlisle.


Frequently Asked Questions about Bluebird Care Carlisle

What Type of Services does Bluebird Care Carlisle offer?

Bluebird Care Carlisle offers Home Care.

How many Carers does Bluebird Care Carlisle employ?

Bluebird Care Carlisle employs 40 carers.