Bluebird Care Edinburgh

75a Peffer Place, Edinburgh EH16 4BB
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9.5 61 Reviews
  • Bluebird Care Edinburgh, Edinburgh
Bluebird Care Edinburgh have been been in business since 08/08/08 and from that date, have delivered literally thousands of successful care visits during that time.

Bluebird Care Edinburgh provide high-quality, person-centric home care, meaning that services are individually tailored to suit the customer's needs. They respect the customer's personal preferences and make the most of their homely comforts.

Care visits start at 60 minutes up to full live-in care with no minimums. Bluebird Care Edinburgh does not believe in charging management fees for assessments or for customer reviews. They tailor their visits to what you, 'The Customer', wants. Their care plans are flexible to the customers' needs, and they have a team of happy and committed staff who continue to produce excellent care in the comfort of their customers' home's or residencies.

Bluebird Care Edinburgh invests heavily in technology, training, and recruitment, looking to be consistent in its commitment to continuing its high standards. The management team are innovative and regularly seeks reviews from their team, customers, and family to ensure that any changes are well received and to seek further improvements.

Some useful facts to know:

Recognised as on of the best home care providers, not only in Edinburgh, but throughout the entire country, Bluebird Care Edinburgh are proud to continue to deliver high quality care to each and every one of their customers.

•        They fully manage the overall home care requirements to ensure the customers are covered each step of the way.
•        They are on hand to support customers 365 days a year. Care visits don’t stop simply because it’s a Bank Holiday. They have an on-call service for out-of-hours.
•        Free access to OpenPASS. This is an app that allows family members to see what is happening with their loved ones no matter where they are in the world.

Care Provided by Bluebird Care Edinburgh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Geraldine O'Reilly (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Edinburgh

  • Prices
  • £39.50 per 60 minute call


  • Our care visits start at 45 minutes up to full live-in-care.
    Services include Personal Care, Domestic tasks / Cleaning, Making Meals, Shopping, Medication Prompts, Companionship, Trips out, are among many of the things we do to keep the person safe and sound in their own home or residence, for as long as possible.


Bluebird Care Edinburgh Reviews (61)

Total of 61, showing 1-20
9.5

Bluebird Care Edinburgh has a Review Score of 9.5 (9.476) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Edinburgh has 61 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I feel it is worthwhile having this 6 month review so that if anything changes it can easily be notified.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for sharing your feedback. We're so pleased to hear that you find the six-month reviews beneficial. Ensuring your care continues to meet your needs and preferences is our priority, and these regular conversations help us to adapt and support you in the best way possible. We truly appreciate your thoughts and look forward to continuing to provide the care that's right for you.


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Overall Experience  Overall Experience 5.0 out of 5

Management responsive to any request. Schedule always provided ahead of visits. Care staff obviously been trained attentive to person being cared for.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our management team has been responsive to your requests and that our care staff has provided attentive and professional support. We take great pride in ensuring that both the care and communication we offer are of the highest standard and it's wonderful to know that these efforts have made a positive impact. Your feedback is truly appreciated and we look forward to continuing to support you and your wife.


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Overall Experience  Overall Experience 5.0 out of 5

Really great service. The carers are always friendly and they do an exceptional job. My wife and I have seen our lives substantially improve since signing on.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that our carers have had such a positive impact on your lives. It's truly rewarding to know that our teams friendliness and dedication have made a difference. We're here to continue providing exceptional care and support and we're grateful to have you as part of our community!


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Overall Experience  Overall Experience 3.0 out of 5

My contact with carers has been satisfactory. Despite my age, I prefer to look after myself as much as I can. Without practical help I would find it difficult or impossible to manage. However, one occasion, the company has sent somebody that should have been employed with this type of work however that's
care. Mostly, the staff are kind and considerate.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for sharing your experience. We're glad to hear our services help you maintain your independence and that you find our staff mostly kind and considerate. We sincerely apologise for the one occasion where we did not meet your expectations. Once we became aware of the issue, we acted promptly to ensure our carers are fully equipped to meet the needs of every individual we support. Your comfort, dignity and trust are extremely important to us and your feedback helps us improve. Please don't hesitate to reach out to our management team if you have any further concerns - we're always here to help. Thank you for allowing us to be part of your care journey.


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Overall Experience  Overall Experience 5.0 out of 5

Everything is going fine - no issues or concerns. All carers are most helpful.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

I have had care from Bluebird Care for a year now and have found it very satisfactory. I'm very independent and didn't think I needed help - yet - but my son and daughter-in-law were insistent that I at least tried it. I have been pleasantly surprised that I find it very helpful and have a very thoughtful,
helpful and cheerful carer. I can see that when I need more care I will be happy to ask for more assistance.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. We are delighted you have been so pleasantly surprised by the benefits and are here from you when the time is right for more. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent experience, all carers are very helpful and willing to work as needed. Everyone looks neat and tidy.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thanks very much for taking the time to review our services which we will use to give feedback to our entire team. It's really important for us to hear all about our customers' experiences and views as we can only get better by listening. We will be in touch to discuss the aspects where you don't feel merit 5/5.


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Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to Bluebird Care for providing support quickly for our elderly friend. They were and are very quick to respond to emails and the initial process to set up was very thorough but also timely. I have had to call the office on one occasion out of hours and found staff very responsive.
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care staff are great, proactive and flexible to our friend's changing needs. Having one main carer who knows our friend well also helps.
We just started care several weeks ago but so far, have nothing but praise for the carers and the service.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for this glowing review. It means the world to all of us that we are making a difference not only with your friend but that our customer service when contacting the office - even out of hours is five-star. We will share this with our team right away.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been excellent in supporting my mum who has been diagnosed with Alzheimer's. Their care gives the family peace of mind. She sees the same carer once a week. Mum really enjoys the carer's visits and enjoys a coffee and a chat. The carer will also turn her hand to anything Mum needs
done and will assist with a hair wash/shower etc. The family have decided to increase Mum's visits so that more household duties could be completed. This means our time with Mum is "quality time" and we can take her out and do the "fun" things! Any communication I have had with the supervisor and the coordinator at Bluebird have been excellent. The support is appreciated so much and makes a huge difference to me. Five stars all round!

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for this glowing review. It means the world to all of us that we are making a difference to all of you. Love that the "fun" things and quality time are being enjoyed. We will share this with our team right away.


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Overall Experience  Overall Experience 5.0 out of 5

I found Bluebird Care listened well to the care I judged was needed. They were responsive and remarkably flexible about meeting our particular needs. The carer they provided was courteous and looked after us - as well as our mother. I don’t think the family could have done what we did without the professional
support and expertise of Bluebird. They are very client-centred.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for your kind words which we will share with our team. Your feedback inspires us to continue delivering excellent care and we are grateful for your trust in us.


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Overall Experience  Overall Experience 4.0 out of 5

Having been a customer with this company for over 12 years I have seen it grow but still manage to continue to supply a high standard of care without losing the basics of understanding of what’s important.

Reply from Nicole Clarke, Marketing Manager at Bluebird Care Edinburgh

Thank you very much for taking the time to leave a review. We're so pleased to read that over the past 12 years, you've always received high-quality home care. It's something we're very passionate about and whilst the business has grown allowing us to take care of more people in our community, we're always striving for new ways to improve things for both our customers and our team. Please do speak to our team, if you have any ideas on how we gain 5/5 across the board.


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Overall Experience  Overall Experience 5.0 out of 5

Got matched for support very quickly. We have 2 x 1 hour companionship visits to allow me to have some respite time. All of the carers have been very kind, caring and considerate. Built up very good rapport with all carers quickly. Generally have 2/3 regular carers. Very happy to leave my partner in
their care. The support from the office is also very good. Timely phone calls if there needs to be any changes to agreed arrangements.

Reply from Nicole Clarke, Marketing Manager at Bluebird Care Edinburgh

Thank you for taking the time to leave us a lovely review. We're so pleased that we've been able to take care of your partner but most importantly allow you the respite time. We pride ourselves on delivering the very best care so please do speak to our team if you have any feedback on how we can gain 5/5 across the board.


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Overall Experience  Overall Experience 2.0 out of 5

Extremely poor service recently. Left a message for a carer not to call yesterday but still turned up. Very inconvenient and poorly managed company (at least here in Edinburgh). I was aghast at how poorly their care has been for my mother. They only seem to be interested in money rather than service.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to speak with our supervisor about this review and we appreciate and understand your feeling of frustration when you wrote this. As we discussed, when you cancel visits with little notice, sometimes our care teams have busy mornings and like on this occasion, didn't check their phone for the message that you'd cancelled the care call. It was good to hear that you are indeed happy with the quality of our care services however and now know the right people to contact should you ever have to cancel in future.


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Overall Experience  Overall Experience 5.0 out of 5

We find the carers to be kind and compassionate to my mother’s requirements. We normally get the same professional team. The managers also keep in touch with me regularly to advise what is happening with the service they are providing.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for your kind words and positive review. Your feedback inspires us to continue delivering excellent care and exceeding expectations. We are grateful for your support and trust in us and will share this with all the team involved in your care.


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Overall Experience  Overall Experience 4.0 out of 5

I am very grateful for the care we receive from Bluebird Care without whom my father would not have been discharged from the hospital. It is good to have him home and in the good hands of capable carers to bathe, dress and attend to his catheter. Thank you.

Reply from John Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to review our care at home service for your father, it must be such a relief to have him back in his own home, being looked after by caring professional carers. I'm happy to discuss with you your thoughts on how we as a service, can get the 5 stars for the other areas which are marked as 4. This provides valuable insight on how we as a business can improve and merit the 5 stars overall.


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Overall Experience  Overall Experience 5.0 out of 5

I can honestly say my mum's carers have been amazing. They have built up a good relationship and tend to her every need! They are reliable and compassionate and although my mum was reluctant at first, she wouldn't be without them now.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you very much for taking the time to leave us such a lovely review. We are really pleased to hear that we have changed mum's mind about her help at home allowing her to live independently at home. Your kind words will be shared with the team involved in mum's care as this matters so much to us all.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care was a godsend when they started with my aunt during the first lockdown in 2020. They have provided excellent service and excellent carers with some going above and beyond the call of duty for my aunt. The app was a great communication link to keep up to date with the day-to-day care notes.
Having been through some difficult and challenging times, Bluebird did their utmost to keep us informed and to seek alternative solutions with staff shortages due to the Pandemic. Sadly, my aunt now needs a nursing care home solution as staying at home is no longer possible for her. I would have no hesitation in recommending Bluebird Care to anyone looking for a private care at home solution.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your excellent review. This means so much to all involved in your aunt's care and your comments will be shared with them. Hoping her transition to nursing care goes just as well.


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Overall Experience  Overall Experience 5.0 out of 5

My brother was well cared for by Bluebird Agency. There was a brief spell when things didn’t work so well, but this was quickly dealt with and resolved. The carers were very caring and looked after him very well. The flat was kept very tidy and my brother always looked very smart and happy. As his health
deteriorated, the carers were able to give him the support he needed. The carers also visited him in hospital, which he really appreciated.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

It's much appreciated that you have taken the time to review our service. Your kind words mean so much to all the team and me. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I have been delighted to see first-hand how friendly, attentive and unflappable the various carers are, who are looking after my elderly parent on a daily basis. Their recovery from some recent ailments is no doubt in part due to the careful and skilful work of the Bluebird carers, who also keep my
parent's spirits up.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your review of our service. Your kind words will be shared with all our team and mean so much during these challenging times in our sector.


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Overall Experience  Overall Experience 5.0 out of 5

Everyone I’ve dealt with at Bluebird has been warm, polite and helpful. Getting care set up for my mother was made as easy as possible, with home visits to assess her carried out sensitively. My mother has benefitted greatly from her care package. She enjoys the chat she has with the carers as much
as the support they give. Every care has been taken to ensure my mother is comfortable and happy with the service.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your 5-star review. This means the world to us knowing we are achieving what we set out to do in every hour of care we deliver. Delighted mum is enjoying the company of our carers. Your compliments will be shared with everyone involved.


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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Bluebird Care Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.476 for Bluebird Care Edinburgh is calculated as follows: ( (57 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 84 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Edinburgh is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Jul 2024

How well do we support people's wellbeing? Good

(4)

How good is our leadership? Excellent

(6)

How good is our staff team? Very good

(5)

How good is our setting? Not Assessed

(0)

How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (7)

Jane

Jane Perry

Job Title: Director

Joined: 2008

Jane Perry started her home care journey with her husband, John back in 2008 when she purchased Bluebird Care Edinburgh. She has since opened offices in Glasgow South and Ayrshire.


Over the years, Jane has worked tirelessly to ensure she has a good team around her with the same passion for delivering high-quality, person-centric home care.


She got involved in the care sector as when she was looking for home care for her grandmother in Glasgow back in 2008, she was appalled at the lack of knowledge, services, and general attitude of the companies she contacted. This set off a ‘light bulb’ moment.


After extensive research, she chose Bluebird Care as they shared her ethos of providing a good old-fashioned service along with the ongoing support required to get her business up and running.


With Jane’s strong leadership together with her management team, she ensures that the interests and well-being of all customers and her team are met. Working with multidisciplinary teams and integrating with other leaders in the Social Care sector, Jane is as driven now as she ever was, to deliver the best, home care services possible.


Outside of work, Jane lives in the South of Edinburgh with her husband John and their lurcher Robbie. She loves listening to music, good food and wine, spending time with her family, and let’s not forget taking her dog (and best friend), Robbie for a walk on the beach.


John

John Perry

Job Title: Director

Joined: 2008

John has worked in customer-facing and account management roles for over 35 years and is acutely aware of the importance of good customer service and the impact that it can have.


With John’s knowledge and experience, you’ll normally find that he’s the first point of contact when someone is looking for care for themselves or a loved one. He is friendly, knowledgeable, and passionate about providing a solution for every customer who is looking for a care package. He always takes the time to understand the customer’s needs, ensuring they have all the information required to make an informed decision about who cares for either themselves or their loved ones.


Outside of work, John is happily married to the lovely Jane and loves spending time with his family. He has 2 boys Nick and Adam along with 2 beautiful granddaughters, Eva and Alyssa. He loves football and supports his local team Hibs. He is also a very keen golfer, where he is a member of Broomieknowe Golf Club and has a handicap of 6.


His other interests are listening to (some say stuck in a musical time warp) to 70s & 80’s soul music.


Geraldine

Geraldine O'Reilly

Job Title: Care Manger

Joined: 2022

Geraldine joined the care sector at the age of seventeen as a Care Assistant in a private residential setting working alongside adults and children with learning disabilities. She worked there while attending University to complete my Honours degree in Applied Social Studies. After obtaining her qualification, she moved to Scotland from Ireland and joined the Care at Home sector and states she has never looked back.


As Registered Manager, Geraldine spends her time empowering her team, and always ensuring the quality and compliance remains high. She is passionate about delivering high-quality homecare service to people within the community and is honoured to be a part of the Bluebird Care team.


Outside of work, you will find Geraldine spending time with her family, returning to Ireland as often as she can, reading and yoga.


Ashley

Ashley Duncan

Job Title: Field Care Supervisor

Joined: 2023

Ashley has been in the care sector for 12 years. She started her journey as her middle daughter was premature and required a colostomy bag along with an NG tube for feeding and lots of extra support. Ashley was given training by the hospital so that she understood how to care for her daughter and her additional needs, she enjoyed this aspect, finding it extremely rewarding.


She decided to join the care sector and began working in a nursing home as a Care Assistant whilst she did her SVQ 2 in 2015. With a wealth of experience, knowledge, and qualifications under her belt she is now working towards her SVQ 4.


In her spare time, she dedicates herself to looking after her 3-year-old cob (horse) and you'll often find her there every morning and evening. When she's not there, she's finding different activities to keep her kids entertained over the weekend.


Chelsea

Chelsea Feeney

Job Title: Coordinator

Joined: 2024

Chelsea started in the home care sector over 6 years ago with a passion for helping people. Her passion is being able to help people live the life that they want to, how they want to. Working with Bluebird Care gives her the ability to help customers stay home surrounded by their things and memories.


When she's not at work, Chelsea loves to go wild swimming and camping with her family. She has two children and two dogs who love to explore the great outdoors with her.


John

John MacDonald

Job Title: Learning & Development Manager

Joined: 2023

John has worked in the care sector for over 18 years; he has worked in private, residential and care at home. His journey started as a support worker with ILS where he progressed to senior carer.


He completed his SVQ level 3 and then moved to Hansel Alliance where he worked with young adults with complex care needs. During his time here, he progressed to coordinator and later the manual handling trainer.


After that, he moved on to be a personal assistant for a young man who was nonverbal with complex autism, but he missed the training side, so he moved to Carewatch where he was training manager for 6 years.


He enjoys training because he feels he can give people the best knowledge and understanding to provide high-quality care. Learning from his experiences, he likes to laugh during training to ensure that it keeps fun to allows people to retain more.


In his spare time, he likes to play pool, and clay pigeon shooting, and he does dabble in buying and selling antiques and collectables.


Maria

Maria Lisi

Job Title: Business Support

Joined: 2023

Maria has over 30 years of experience in running several retail businesses and 20 years in property management. Whilst not specific to the home care sector, she has a wealth of experience to help support our 3 offices to remain high in quality, and fully compliant with a little bit of fun.


Interesting fact: whilst she’s lived in Scotland since 1978, she’s fluent in Italian.


In her spare time, you’ll find her walking her dog Toby, cooking up a storm in the kitchen and spending time with her family & friends.


Frequently Asked Questions about Bluebird Care Edinburgh

What Type of Services does Bluebird Care Edinburgh offer?

Bluebird Care Edinburgh offers Home Care.

How many Carers does Bluebird Care Edinburgh employ?

Bluebird Care Edinburgh employs 65 carers.