£39.50 per 60 minute call
Our care visits start at 45 minutes up to full live-in-care.
Services include Personal Care, Domestic tasks / Cleaning, Making Meals, Shopping, Medication Prompts, Companionship, Trips out, are among many of the things we do to keep the person safe and sound in their own home or residence, for as long as possible.
Bluebird Care Edinburgh has a Review Score of 9.5 (9.476) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Edinburgh has 61 reviews.
Review from M G (Client) published on 10 February 2025
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you for sharing your feedback. We're so pleased to hear that you find the six-month reviews beneficial. Ensuring your care continues to meet your needs and preferences is our priority, and these regular conversations help us to adapt and support you in the best way possible. We truly appreciate your thoughts and look forward to continuing to provide the care that's right for you.
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Review from A T (Husband of Client) published on 7 January 2025
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our management team has been responsive to your requests and that our care staff has provided attentive and professional support. We take great pride in ensuring that both the care and communication we offer are of the highest standard and it's wonderful to know that these efforts have made a positive impact. Your feedback is truly appreciated and we look forward to continuing to support you and your wife.
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Review from Riccardo B (Client) published on 18 December 2024
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that our carers have had such a positive impact on your lives. It's truly rewarding to know that our teams friendliness and dedication have made a difference. We're here to continue providing exceptional care and support and we're grateful to have you as part of our community!
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Review from Vera C (Client) published on 10 December 2024
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you for sharing your experience. We're glad to hear our services help you maintain your independence and that you find our staff mostly kind and considerate. We sincerely apologise for the one occasion where we did not meet your expectations. Once we became aware of the issue, we acted promptly to ensure our carers are fully equipped to meet the needs of every individual we support. Your comfort, dignity and trust are extremely important to us and your feedback helps us improve. Please don't hesitate to reach out to our management team if you have any further concerns - we're always here to help. Thank you for allowing us to be part of your care journey.
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Review from Sylvia R (Client) published on 26 November 2024
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.
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Review from A W (Client) published on 26 November 2024
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. We are delighted you have been so pleasantly surprised by the benefits and are here from you when the time is right for more. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.
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Review from Jackie H (Client) published on 18 October 2024
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thanks very much for taking the time to review our services which we will use to give feedback to our entire team. It's really important for us to hear all about our customers' experiences and views as we can only get better by listening. We will be in touch to discuss the aspects where you don't feel merit 5/5.
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Review from Tracy T (Next of Kin) published on 10 October 2024
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for this glowing review. It means the world to all of us that we are making a difference not only with your friend but that our customer service when contacting the office - even out of hours is five-star. We will share this with our team right away.
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Review from L C (Daughter of Client) published on 10 October 2024
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for this glowing review. It means the world to all of us that we are making a difference to all of you. Love that the "fun" things and quality time are being enjoyed. We will share this with our team right away.
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Review from Keith R (Son of Client) published on 14 May 2024
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you for your kind words which we will share with our team. Your feedback inspires us to continue delivering excellent care and we are grateful for your trust in us.
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Review from Sarah C (Client) published on 19 June 2023
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Reply from Nicole Clarke, Marketing Manager at Bluebird Care Edinburgh
Thank you very much for taking the time to leave a review. We're so pleased to read that over the past 12 years, you've always received high-quality home care. It's something we're very passionate about and whilst the business has grown allowing us to take care of more people in our community, we're always striving for new ways to improve things for both our customers and our team. Please do speak to our team, if you have any ideas on how we gain 5/5 across the board.
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Review from Laura S (Partner of Client) published on 19 June 2023
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Reply from Nicole Clarke, Marketing Manager at Bluebird Care Edinburgh
Thank you for taking the time to leave us a lovely review. We're so pleased that we've been able to take care of your partner but most importantly allow you the respite time. We pride ourselves on delivering the very best care so please do speak to our team if you have any feedback on how we can gain 5/5 across the board.
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Review from William D (Son of Client) published on 1 June 2023
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you for taking the time to speak with our supervisor about this review and we appreciate and understand your feeling of frustration when you wrote this. As we discussed, when you cancel visits with little notice, sometimes our care teams have busy mornings and like on this occasion, didn't check their phone for the message that you'd cancelled the care call. It was good to hear that you are indeed happy with the quality of our care services however and now know the right people to contact should you ever have to cancel in future.
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Review from Thomas W (Son of Client) published on 3 May 2023
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you for your kind words and positive review. Your feedback inspires us to continue delivering excellent care and exceeding expectations. We are grateful for your support and trust in us and will share this with all the team involved in your care.
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Review from S R (Daughter of Client) published on 9 February 2023
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Reply from John Perry, Director at Bluebird Care Edinburgh
Thank you for taking the time to review our care at home service for your father, it must be such a relief to have him back in his own home, being looked after by caring professional carers. I'm happy to discuss with you your thoughts on how we as a service, can get the 5 stars for the other areas which are marked as 4. This provides valuable insight on how we as a business can improve and merit the 5 stars overall.
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Review from Anna M (Daughter of Client) published on 12 January 2023
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you very much for taking the time to leave us such a lovely review. We are really pleased to hear that we have changed mum's mind about her help at home allowing her to live independently at home. Your kind words will be shared with the team involved in mum's care as this matters so much to us all.
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Review from Anne N (Niece of Client) published on 7 September 2022
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for your excellent review. This means so much to all involved in your aunt's care and your comments will be shared with them. Hoping her transition to nursing care goes just as well.
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Review from Linda T (Sister of Client) published on 2 September 2022
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
It's much appreciated that you have taken the time to review our service. Your kind words mean so much to all the team and me. Thank you.
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Review from G C (Son of Client) published on 2 September 2022
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for your review of our service. Your kind words will be shared with all our team and mean so much during these challenging times in our sector.
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Review from V R (Daughter of Client) published on 2 September 2022
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Reply from Jane Perry, Director at Bluebird Care Edinburgh
Thank you so much for your 5-star review. This means the world to us knowing we are achieving what we set out to do in every hour of care we deliver. Delighted mum is enjoying the company of our carers. Your compliments will be shared with everyone involved.
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The Review Score of 9.5 (9.476) out of 10 for Bluebird Care Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.476 for Bluebird Care Edinburgh is calculated as follows: ( (57 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 84 Ratings = 4.476
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Edinburgh is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jul 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Excellent
(6) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Excellent
(6) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Director
Joined: 2008
Jane Perry started her home care journey with her husband, John back in 2008 when she purchased Bluebird Care Edinburgh. She has since opened offices in Glasgow South and Ayrshire.
Over the years, Jane has worked tirelessly to ensure she has a good team around her with the same passion for delivering high-quality, person-centric home care.
She got involved in the care sector as when she was looking for home care for her grandmother in Glasgow back in 2008, she was appalled at the lack of knowledge, services, and general attitude of the companies she contacted. This set off a ‘light bulb’ moment.
After extensive research, she chose Bluebird Care as they shared her ethos of providing a good old-fashioned service along with the ongoing support required to get her business up and running.
With Jane’s strong leadership together with her management team, she ensures that the interests and well-being of all customers and her team are met. Working with multidisciplinary teams and integrating with other leaders in the Social Care sector, Jane is as driven now as she ever was, to deliver the best, home care services possible.
Outside of work, Jane lives in the South of Edinburgh with her husband John and their lurcher Robbie. She loves listening to music, good food and wine, spending time with her family, and let’s not forget taking her dog (and best friend), Robbie for a walk on the beach.
Job Title: Director
Joined: 2008
John has worked in customer-facing and account management roles for over 35 years and is acutely aware of the importance of good customer service and the impact that it can have.
With John’s knowledge and experience, you’ll normally find that he’s the first point of contact when someone is looking for care for themselves or a loved one. He is friendly, knowledgeable, and passionate about providing a solution for every customer who is looking for a care package. He always takes the time to understand the customer’s needs, ensuring they have all the information required to make an informed decision about who cares for either themselves or their loved ones.
Outside of work, John is happily married to the lovely Jane and loves spending time with his family. He has 2 boys Nick and Adam along with 2 beautiful granddaughters, Eva and Alyssa. He loves football and supports his local team Hibs. He is also a very keen golfer, where he is a member of Broomieknowe Golf Club and has a handicap of 6.
His other interests are listening to (some say stuck in a musical time warp) to 70s & 80’s soul music.
Job Title: Care Manger
Joined: 2022
Geraldine joined the care sector at the age of seventeen as a Care Assistant in a private residential setting working alongside adults and children with learning disabilities. She worked there while attending University to complete my Honours degree in Applied Social Studies. After obtaining her qualification, she moved to Scotland from Ireland and joined the Care at Home sector and states she has never looked back.
As Registered Manager, Geraldine spends her time empowering her team, and always ensuring the quality and compliance remains high. She is passionate about delivering high-quality homecare service to people within the community and is honoured to be a part of the Bluebird Care team.
Outside of work, you will find Geraldine spending time with her family, returning to Ireland as often as she can, reading and yoga.
Job Title: Field Care Supervisor
Joined: 2023
Ashley has been in the care sector for 12 years. She started her journey as her middle daughter was premature and required a colostomy bag along with an NG tube for feeding and lots of extra support. Ashley was given training by the hospital so that she understood how to care for her daughter and her additional needs, she enjoyed this aspect, finding it extremely rewarding.
She decided to join the care sector and began working in a nursing home as a Care Assistant whilst she did her SVQ 2 in 2015. With a wealth of experience, knowledge, and qualifications under her belt she is now working towards her SVQ 4.
In her spare time, she dedicates herself to looking after her 3-year-old cob (horse) and you'll often find her there every morning and evening. When she's not there, she's finding different activities to keep her kids entertained over the weekend.
Job Title: Coordinator
Joined: 2024
Chelsea started in the home care sector over 6 years ago with a passion for helping people. Her passion is being able to help people live the life that they want to, how they want to. Working with Bluebird Care gives her the ability to help customers stay home surrounded by their things and memories.
When she's not at work, Chelsea loves to go wild swimming and camping with her family. She has two children and two dogs who love to explore the great outdoors with her.
Job Title: Learning & Development Manager
Joined: 2023
John has worked in the care sector for over 18 years; he has worked in private, residential and care at home. His journey started as a support worker with ILS where he progressed to senior carer.
He completed his SVQ level 3 and then moved to Hansel Alliance where he worked with young adults with complex care needs. During his time here, he progressed to coordinator and later the manual handling trainer.
After that, he moved on to be a personal assistant for a young man who was nonverbal with complex autism, but he missed the training side, so he moved to Carewatch where he was training manager for 6 years.
He enjoys training because he feels he can give people the best knowledge and understanding to provide high-quality care. Learning from his experiences, he likes to laugh during training to ensure that it keeps fun to allows people to retain more.
In his spare time, he likes to play pool, and clay pigeon shooting, and he does dabble in buying and selling antiques and collectables.
Job Title: Business Support
Joined: 2023
Maria has over 30 years of experience in running several retail businesses and 20 years in property management. Whilst not specific to the home care sector, she has a wealth of experience to help support our 3 offices to remain high in quality, and fully compliant with a little bit of fun.
Interesting fact: whilst she’s lived in Scotland since 1978, she’s fluent in Italian.
In her spare time, you’ll find her walking her dog Toby, cooking up a storm in the kitchen and spending time with her family & friends.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Edinburgh to verify any information. View our terms and conditions. Bluebird Care Edinburgh has a Platinum Service – more info.