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Review from Matthew H (Son of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience

Bluebird has great people (both carers and management) and it has been a pleasure working with them. Having the same person visit each time is important to my mum, who struggles with getting to know different people, and Bluebird has been good with this. Communications have sometimes not been as great

as they could have been, but we are working on that. We all know the pressure care services are under, and I feel Bluebird are trying hard to be reliable and professional.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for taking the time to review our services for your mum. We are delighted to hear that even during the most difficult times facing our sector we have been able to provide the continuity of care so important to her. We take on board your comments about communication and as a team, we are disappointed to have dropped the ball on this occassion. If you'd like to elaborate on this, I would be more than happy to hear from you. Your kind words have been passed on to the staff involved.

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Review from Elisabeth M (Client) assisted by family/friend published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience

I have experienced Bluebird care for over two years, a lifeline for me in these has times of Covid. The physical help has been wonderful, but also the carers company is invaluable. It helped me feel a part of life, even though I am housebound. Their presence and our chats have taught me so much, especially

when sharing different cultures. The times in their company can become my world, and then I realise that this is their workplace. They have a life so apart from mine. They have the gift of sharing time with me as if that too is their life! This is an invaluable gift, and so many Bluebird carers have it. Obviously, carers vary in their attention to clients' needs, some do the job which is obvious, some see beyond that and enhance the lives of their clients in many ways. There are those who go even beyond that - super carers! I thank Bluebird for sending mostly those who go beyond and some who go beyond again - the super carers. Because of that, I cope, I am happy and contented at 90-years of age.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice, and your feedback is highly valued. We'd welcome the opportunity to discuss your score of 3/5 for management at our next review with a view to improving your opinions in this area.

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Review from E M (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

I have been very happy with the care provided for my mother continuity of care is really important and she has the same carer for 3 visits most of the days. She enjoys the company and needs practical help. Bluebird Care has allowed my mother to stay at home which she really wants to do with 4 visits

a day. I have been pleased that they contact me immediately if there are any issues with my mother's health and together we have worked well to look after her.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice and your feedback is highly valued. Your comments have been passed to Mum's care team who will be thrilled at this recognition and their role in keeping Mum safe at home.

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Review from E M (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

Care has been great and has given me peace of mind that my mum is having a good meal and a chat with a caring person once a day.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to leave a review. We are dedicated to continuously improving our practice and your feedback is highly valued. Your kind words will be passed to Mum's care team.

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Review from Ian C (Husband of Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

Reliable and punctual. Carers are professional and friendly. Treating us with respect as individuals, they show genuine interest and work safely and well protected by PPE.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to leave a review. We are dedicated to continuously improve our practice and your feedback is highly valued. Disappointing you feel that the excellent care we provide isn't value for money and we'd love to discuss this with you further.

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Review from Jill A (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience

We just started using Bluebird Care in December 2021 and have only positive comments to make. From the starting point of trying to get appropriate hours to cover mum's needs, I found the admin staff very helpful and good at keeping in touch. The carers going into mum are friendly and professional and

very willing to help mum feel happy and secure. It gives me great reassurance to be told that they are there to help the family as well as doing what they can for my mum. I always appreciate the phone call to tell us if a carer is going to be a bit later in calling in because I can then keep mum informed. I would recommend Bluebird Care as a caring company and although this isn't an easy time for the care sector just now, they are working very hard to keep up high standards.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to leave a review. We are dedicated to continuously improve our practice and your feedback is highly valued. Your comments have been shared with the team who are truly pleased to know they are making a difference.

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Review from Jean B (Daughter of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience

After two and a half years of mostly excellent continuity of care, for my mother, from very competent, caring carers, and very good communication, I am sad to report that in the last few months, things have been spiralling down to the point now, that communication between the office and client is practically

non-existent. Times of visits are changed without consultation, by as much as twenty-five minutes; some visits are left unallocated until the very last minute, with unsuitable carers being offered, some visits I am asked to cover with my husband's help (as mum needs two people) and new carers sent to do personal care without any shadowing as to the routine or how to manage mum's dementia. This leads to a not very positive experience for mum. On the occasions of interaction with the office in the past few months, the reason given is that they are struggling to cover clients due to Covid 19; which makes me surprised that they still advertise to take on new clients.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Hello Jean,
Thank you for taking the time to leave us a review and providing us with feedback. We take all feedback very seriously and pride ourselves in the normal excellent reviews we receive.
We’re sorry to hear that your experience is not matching your expectations. Whilst this last year has been like no other, we have had to endure very difficult times in supporting everybody during the Coronavirus outbreak and through these unprecedented times. We cannot respond more fully on this platform due to GDPR, but conversations regarding this situation are ongoing and once again, we are very sorry that you feel the experience did not meet your expectations.
Your latest email has just been responded to and we look forward to working with you to meet Mum's outcomes.

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Review from Susan C (Client) published on 19 April 2021
Submitted via Website • Report

Overall Experience

I have used Bluebird Care for about 5 or 6 years, mostly for housework. I find most carers friendly and willing to do what I ask. They treat me with respect. I would rate most staff as excellent but one or two are not so friendly. However, I get a host of different carers sometimes without notice of

who is coming. Recently, I have had appointments cancelled at very short notice. Apparently, this is due to staff sickness. I also require a carer at a specific time once a fortnight - this is not always provided.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thanks so much for taking the time to review our services and we apologise for falling short of the mark in providing your cleaning service. It was lovely to speak with you on the phone and we will put in place the things discussed immediately. Delighted to learn that despite your experience in some areas you are keen to work with us to regain our normal excellent service. Your comments have been shared with all of our team and acted upon. Thanks again; your opinion really matters to us.

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Review from C D (Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience

Carers turn up reliably, on time and the agency mostly notifies changes. My main carers are superlative, a number of others are really good, efficient and compassionate. Not all meet this standard though. My hesitation is that continuity of care and a prerequisite of quality of care has been so undermined.

I'm told this will be fixed but am aware that currently, hardworking staff are having to cover additional shifts to plug the gaps. That is only sustainable for so long.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Your review is extremely valuable to us, and thank you for working with our Operations Manager over the past few weeks on the issues you have raised allowing us to make our service fit your needs exactly. We have shared this with your care team and will continue to seek your feedback over the coming months. Thanks again.

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Review from Conor S (Son of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience

My parents and now just my mother have had excellent longer-term care with Bluebird Care Edinburgh since they moved to Edinburgh in September. We have staff who are doing whole daycare for complex needs including dementia, previously terminal illness and they have also been able to support occasional

overnights as well. It is good to know staff are well trained., that they are well paid for by the sector and that they are responsive to all my requests.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your excellent review. This really matters to us and will be shared with the team involved in your mother's care.

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Review from Wendy M (Wife of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience

Generally, the standard of care is very good. I have been more satisfied with my husband’s female carers than with his male carers. It has been difficult over the past months having a lack of continuity and consistency of one regular carer. Not all pay attention to the notes I have made, which are intended

to help different carers.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to provide us with such an honest, invaluable review. This really matters to us as we can see where things need some TLC in our teams. Covid has presented us with challenges due to staff having to take time out of their roles where you previously enjoyed such great continuity. It would be really useful if your notes are made using our electronic system so our supervisors can see these too and pick up on any communication required with the team. We will continue to keep in touch with you over the coming weeks to monitor your satisfaction and work with you for that 5-star rating. Thanks again for your feedback.

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Review from William M (Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience

Overall, the service has been very good, however, there have been the occasional lapses. One of them being the client visitor sheets showing un-allocated and not being advised before the time who is actually attending. Very occasionally, a carer does not show up on time or does not attend at all. There

is often no contact from the office in these instances, which can cause unnecessary anxiety on our part and requires us to call the office, which should not be necessary if the person on duty was doing their job correctly.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for taking the time to complete this review and for speaking with us thereafter to discuss your comments made. It's lovely to hear how much you value and appreciate our service, but we also understand how frustrating it is when your regular carer doesn't arrive as planned and someone else comes in her place. With your visit being 7 am, we accept there have been challenges in communication, and we have taken this on board. We will continue to keep in contact to monitor things. Your feedback is important to us, so thanks again.

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Review from Ann L (Daughter of Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience

Bluebird Care Edinburgh have been supporting my mother for more than three years. Bluebird Care Edinburgh is part of our family. The team provide care, companionship, support and peace of mind and does so throughout the very challenging times of the last year.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Your review is really important to us, so thank you for taking the time to write such lovely words about your mother's care and support. This will be shared with the team directly involved in her service.

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Review from Judith C (Client) published on 15 April 2021
Submitted via Website • Report

Overall Experience

Carers are professional, friendly and reliable. Good continuity of provision means known carers attend. Office staff are efficient, responsive and their automated electronic communication of rosters is very useful.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for taking the time to review our services. We are very pleased to hear that you mention in particular our new automated electronic rostering is working well for you. Your comments about our staff are invaluable and will be shared with the team involved with your care, thanks again.

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Review from Marsella B (Daughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience

Bluebird Care Edinburgh has been supplying care for my mother over the past eight months and I have been delighted with the standard of care that she has received. Mum's carer quickly became like one of the family whilst delivering a professional level of care. I never thought Mum would accept a live-in

carer in her home as she always fiercely protected her independence and didn't want a stranger living in her home but it has worked out perfectly. I would not hesitate to recommend this company.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you for your kind words about our service. This means a lot to all of the team involved in mum's care.

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Review from Rona M (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience

I would like to thank Bluebird for the excellent support and care my father received during the last 3 years of his life. Without their care and attention, kindness and compassion, it would have been impossible for us to support his wish to stay in his own home.
Having Alzheimer's, consistency and

routine were important. He was able to see the same familiar faces and keep to his routine. His carers looked out for him and he enjoyed chatting to them. His Bluebird carers got to know him well and were, therefore, able to highlight when they felt he was more confused than normal, or when something didn't appear to be as it should with regard to his health. This was a major help in getting him the support that he needed. During the last few weeks of Dad's life, when his care needs were changing rapidly, I found Bluebird very responsive to our circumstances, which were changing at speed. I would recommend the company without hesitation.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your very kind words on our care service for your father and our sincere condolences once again for your loss. It's incredibly gratifying that we were able to assist and be part of his life, and all the staff - especially his carers will miss him deeply.

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Review from Rosemary M (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience

Carers provide a consistently very high standard of care. They are warm, and responsive to mums needs and don't rush her. They are respectful of her dignity and her individual wishes. Mum knows the majority of her carers very well as the agency makes an effort to provide consistency. On the rare occasion,

I have had to raise an issue with Bluebird, I have found them to be responsive and helpful and not at all defensive. There is a very detailed care plan in place which is reviewed on a regular basis, and Bluebird is very good at communicating, and keeping in touch and consulting me. The carers work cooperatively and well with the PAs I also employ to care for mum. I have a good relationship with mums carers and with the office staff at Bluebird, who go out of their way to be helpful. They are willing to go the extra mile to make sure mums needs are met. For example, if she is unwell carers will stay on until I arrive. I would not hesitate to recommend Bluebird to anyone.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you so much for your extremely positive review Rosemary, we are so glad that everything is going well. I will share your comments with all those involved in your mother's care as I am sure they will all be delighted too.

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Review from Margaret F (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience

After a difficult time with previous carers, I was recommended to Bluebird. I have built up a good relationship with the team. They have managed to give mum dedicated carers which means less stress for both mum and myself. The young girls are clean and smart and I can see them on the CCTV which is installed

in the house. They are taking good care of mum and on a couple of occasions when mum's light bulbs have popped I have waited to see them come in and asked to change bulbs which has been no problem to them. On the whole, I would and have recommended them to friends who now have Bluebird caring for their family members.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thank you, Margaret, for the very kind comments on our service.
We are so pleased that your mother is happy with the staff who visit (which we will of course share with them) and also that you have deemed the service good enough to pass details on to your friends, that is most kind of you.
If there is anything else that you feel we could do, to help us score the magical 5 out of 5, we would love to hear from you.

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Review from Tricia (Daughter of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience

I first contacted Bluebird following my Mum's illness in October 2020. It was important to organise support for my parents as I live in Oxford and I couldn't stay long term in Edinburgh. My parents are particularly pleased with the arrangement we have in place now and the reassurance that provides.

It has been so helpful for me to be able to talk with the management team about changing requirements and tailor visit days and times to those to their needs.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thanks so much for taking the time to review us and we are thrilled mum is settling into a routine with regular carers. We know very well how important this is to work with you in perfecting things for them from afar and we strive to get that 5-star rating in the coming months in their eyes. Your feedback both here and personally by email is very important to us and we will be sure to pass this on to all involved. Thanks again.

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Review from Susan Y (Daughter of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience

The Carers are Bluebird have been very kind and caring to my mother. They have listened to my requests for change of timings etc and have accommodated our requests which is challenging in these times of the pandemic. Communication is excellent and we are now settling into a good routine with Mum feeling

more relaxed and comfortable.

Reply from Jane Perry, Director at Bluebird Care Edinburgh

Thanks so much for your kind words. We are delighted mum is settling into a good routine with regular carers at the time she wants to receive her care. This will be shared with all the team involved. Thanks again, means a lot.

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Meet the Team (7)

Jane Perry

Job Title: Director

Joined: 2008

Jane Perry started her home care journey with her husband, John back in 2008 when she purchased Bluebird Care Edinburgh. She has since opened offices in Glasgow South and Ayrshire.

Over the years, Jane has worked tirelessly to ensure she has a good team around her with the same passion for delivering high-quality, person-centric home care.

She got involved in the care sector as when she was looking for home care for her grandmother in Glasgow back in 2008, she was appalled at the lack of knowledge, services, and general attitude of the companies she contacted. This set off a ‘light bulb’ moment.

After extensive research, she chose Bluebird Care as they shared her ethos of providing a good old-fashioned service along with the ongoing support required to get her business up and running.

With Jane’s strong leadership together with her management team, she ensures that the interests and well-being of all customers and her team are met. Working with multidisciplinary teams and integrating with other leaders in the Social Care sector, Jane is as driven now as she ever was, to deliver the best, home care services possible.

Outside of work, Jane lives in the South of Edinburgh with her husband John and their lurcher Robbie. She loves listening to music, good food and wine, spending time with her family, and let’s not forget taking her dog (and best friend), Robbie for a walk on the beach.

John Perry

Job Title: Director

Joined: 2008

John has worked in customer-facing and account management roles for over 35 years and is acutely aware of the importance of good customer service and the impact that it can have.

With John’s knowledge and experience, you’ll normally find that he’s the first point of contact when someone is looking for care for themselves or a loved one. He is friendly, knowledgeable, and passionate about providing a solution for every customer who is looking for a care package. He always takes the time to understand the customer’s needs, ensuring they have all the information required to make an informed decision about who cares for either themselves or their loved ones.

Outside of work, John is happily married to the lovely Jane and loves spending time with his family. He has 2 boys Nick and Adam along with 2 beautiful granddaughters, Eva and Alyssa. He loves football and supports his local team Hibs. He is also a very keen golfer, where he is a member of Broomieknowe Golf Club and has a handicap of 6.

His other interests are listening to (some say stuck in a musical time warp) to 70s & 80’s soul music.

Geraldine O'Reilly

Job Title: Care Manger

Joined: 2022

Geraldine joined the care sector at the age of seventeen as a Care Assistant in a private residential setting working alongside adults and children with learning disabilities. She worked there while attending University to complete my Honours degree in Applied Social Studies. After obtaining her qualification, she moved to Scotland from Ireland and joined the Care at Home sector and states she has never looked back.

As Registered Manager, Geraldine spends her time empowering her team, and always ensuring the quality and compliance remains high. She is passionate about delivering high-quality homecare service to people within the community and is honoured to be a part of the Bluebird Care team.

Outside of work, you will find Geraldine spending time with her family, returning to Ireland as often as she can, reading and yoga.

Ashley Duncan

Job Title: Field Care Supervisor

Joined: 2023

Ashley has been in the care sector for 12 years. She started her journey as her middle daughter was premature and required a colostomy bag along with an NG tube for feeding and lots of extra support. Ashley was given training by the hospital so that she understood how to care for her daughter and her additional needs, she enjoyed this aspect, finding it extremely rewarding.

She decided to join the care sector and began working in a nursing home as a Care Assistant whilst she did her SVQ 2 in 2015. With a wealth of experience, knowledge, and qualifications under her belt she is now working towards her SVQ 4.

In her spare time, she dedicates herself to looking after her 3-year-old cob (horse) and you'll often find her there every morning and evening. When she's not there, she's finding different activities to keep her kids entertained over the weekend.

Chelsea Feeney

Job Title: Coordinator

Joined: 2024

Chelsea started in the home care sector over 6 years ago with a passion for helping people. Her passion is being able to help people live the life that they want to, how they want to. Working with Bluebird Care gives her the ability to help customers stay home surrounded by their things and memories.

When she's not at work, Chelsea loves to go wild swimming and camping with her family. She has two children and two dogs who love to explore the great outdoors with her.

John MacDonald

Job Title: Learning & Development Manager

Joined: 2023

John has worked in the care sector for over 18 years; he has worked in private, residential and care at home. His journey started as a support worker with ILS where he progressed to senior carer.

He completed his SVQ level 3 and then moved to Hansel Alliance where he worked with young adults with complex care needs. During his time here, he progressed to coordinator and later the manual handling trainer.

After that, he moved on to be a personal assistant for a young man who was nonverbal with complex autism, but he missed the training side, so he moved to Carewatch where he was training manager for 6 years.

He enjoys training because he feels he can give people the best knowledge and understanding to provide high-quality care. Learning from his experiences, he likes to laugh during training to ensure that it keeps fun to allows people to retain more.

In his spare time, he likes to play pool, and clay pigeon shooting, and he does dabble in buying and selling antiques and collectables.

Maria Lisi

Job Title: Business Support

Joined: 2023

Maria has over 30 years of experience in running several retail businesses and 20 years in property management. Whilst not specific to the home care sector, she has a wealth of experience to help support our 3 offices to remain high in quality, and fully compliant with a little bit of fun.

Interesting fact: whilst she’s lived in Scotland since 1978, she’s fluent in Italian.

In her spare time, you’ll find her walking her dog Toby, cooking up a storm in the kitchen and spending time with her family & friends.

How well do we support people's wellbeing?	Good (4)
How good is our leadership?	Excellent (6)
How good is our staff team?	Very good (5)
How good is our setting?	Not Assessed (0)
How well is care and support planned?	Excellent (6)

Bluebird Care Edinburgh

Care Provided by Bluebird Care Edinburgh

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Funding & Fees Guide for Bluebird Care Edinburgh