Bluebird Care Edinburgh

75a Peffer Place, Edinburgh EH16 4BB
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9.5 61 Reviews
  • Bluebird Care Edinburgh, Edinburgh
Bluebird Care Edinburgh have been been in business since 08/08/08 and from that date, have delivered literally thousands of successful care visits during that time.

Bluebird Care Edinburgh provide high-quality, person-centric home care, meaning that services are individually tailored to suit the customer's needs. They respect the customer's personal preferences and make the most of their homely comforts.

Care visits start at 60 minutes up to full live-in care with no minimums. Bluebird Care Edinburgh does not believe in charging management fees for assessments or for customer reviews. They tailor their visits to what you, 'The Customer', wants. Their care plans are flexible to the customers' needs, and they have a team of happy and committed staff who continue to produce excellent care in the comfort of their customers' home's or residencies.

Bluebird Care Edinburgh invests heavily in technology, training, and recruitment, looking to be consistent in its commitment to continuing its high standards. The management team are innovative and regularly seeks reviews from their team, customers, and family to ensure that any changes are well received and to seek further improvements.

Some useful facts to know:

Recognised as on of the best home care providers, not only in Edinburgh, but throughout the entire country, Bluebird Care Edinburgh are proud to continue to deliver high quality care to each and every one of their customers.

•        They fully manage the overall home care requirements to ensure the customers are covered each step of the way.
•        They are on hand to support customers 365 days a year. Care visits don’t stop simply because it’s a Bank Holiday. They have an on-call service for out-of-hours.
•        Free access to OpenPASS. This is an app that allows family members to see what is happening with their loved ones no matter where they are in the world.

Care Provided by Bluebird Care Edinburgh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Geraldine O'Reilly (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Edinburgh

  • Prices
  • £39.50 per 60 minute call


  • Our care visits start at 45 minutes up to full live-in-care.
    Services include Personal Care, Domestic tasks / Cleaning, Making Meals, Shopping, Medication Prompts, Companionship, Trips out, are among many of the things we do to keep the person safe and sound in their own home or residence, for as long as possible.


Bluebird Care Edinburgh Reviews (61)

Total of 61, showing 41-60
9.5

Bluebird Care Edinburgh has a Review Score of 9.5 (9.476) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Edinburgh has 61 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for a year now, and as time as gone on my mum has been treated with care and kindness. Some of the carers have gone out of their way to help. there is good communication when any problems occur and we are informed about relevant changes.

Reply from Jane Perry at Bluebird Care Edinburgh

Thank you so much for taking the time to review our services and we will ensure your kind comments are passed onto your mother’s carers. It means a lot that you have trusted us with her care.


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Overall Experience  Overall Experience 4.0 out of 5

Our experience has been positive due to being able to have the consistency of the same carer.

Reply from John Perry at Bluebird Care Edinburgh

Thank you for reviewing us. We really value all feedback and your specific comments on our service. We’d be delighted to chat with you to find out what would make everything excellent in your opinion. I’ll be in touch.


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Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mum lives on her own and her successful independent lifestyle is due, in no small measure, to the care, support and TLC provided by her two Bluebird carers who visit three times a week. The carers are extremely professional but also personable and friendly and Mum really looks forward
to their visits.
The fact that Bluebird allocates the same two carers week on week provides important continuity and gives me every confidence that the agreed care plan is being effectively implemented. The best thing I've done in the last few years was contact Bluebird.

Reply from Jane Perry at Bluebird Care Edinburgh

Thank you for your feedback and we are delighted to hear how our TLC not only benefits Mum but gives you confidence in our service which is so important to us.


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Overall Experience  Overall Experience 5.0 out of 5

The carers have built up a good relationship with my sister and she now enjoys their visits. They are very helpful when I phone with a problem I think they would be able to solve.

Reply from JOHN PERRY at Bluebird Care Edinburgh

Thank you Ann for your review; We take a great deal of pride in every customer we care for and are delighted that you have rated us as 5/5 Excellent. I will pass on your comments to all the staff who care for your sister, as they will be thrilled to hear that you are very happy with the service.


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Overall Experience  Overall Experience 4.0 out of 5

Thorough, professional and left me with a feeling of confidence that my Mum was being properly looked after by the carers on the visits they were undertaking.

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Overall Experience  Overall Experience 4.0 out of 5

Overall very good, some carers more confident than others. Sometimes problems with communication to management but overall happy with service provided. Most importantly, my mother is happy.

Reply from John Perry, Director at Bluebird Care Edinburgh

Hi Helen, thank you for your review with regards to your mother’s care. We would love to hear your thoughts on how you feel we could improve our service from your ratings of 4’s to 5’s. As you know, we are very proud of the service we provide and your insight would be extremely valuable going forward.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers who always start with a big smile. Positive attitudes and an unhurried manner add to their professionalism. I cannot express the happiness that I feel knowing my Dad has this care when the family are not around.

Reply from John Perry at Bluebird Care Edinburgh

Comments such as these are what makes our jobs so worthwhile, thank you so much. It's a pleasure and an honour to look after your father, and all the staff involved in his care thoroughly enjoy the time they spend with him.


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Overall Experience  Overall Experience 5.0 out of 5

Our carers are professional, efficient, caring and helpful to the highest level and essential to our well-being.

Reply from John Perry at Bluebird Care Edinburgh

Thank you very much for your kind review; I will pass on your positive comments to the staff involved.


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Overall Experience  Overall Experience 5.0 out of 5

All the carers are efficient, friendly and kind.

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Overall Experience  Overall Experience 5.0 out of 5

Home care of a very high standard is being provided. The staff are skilled, flexible and attentive. They are backed by very efficient administration which keeps us well informed of changes to the staff rota, times of attendance and on-going costs. Altogether a first-class service.

Reply from Jane Perry at Bluebird Care Edinburgh

Thank you so much for your kind words. This is greatly appreciated and shared with all staff involved with your service.


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Overall Experience  Overall Experience 5.0 out of 5

I have had the service of the Bluebird carers for 3 1/2 years. I appreciate the reliability of the service and have recommended the service to my sister in law.

Reply from John Perry at Bluebird Care Edinburgh

It's our honour to be able to help Helen, thank you for your review of our service. If there is anything we could do to improve, I would be delighted to hear your thoughts.


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Overall Experience  Overall Experience 5.0 out of 5

My brother has been cared for by Bluebird for approximately five years.
Excellent communication with staff and office re his welfare. Unlike other care providers he had, Bluebird works with teams of carers and only occasionally is a new carer substituted in an emergency as continuity is vital for his
severe condition.
Carers provide thoughtful extras, e.g. helping out in their own time bringing in shopping. As judged by me, with my brother's input.

Reply from Jane Perry at Bluebird Care Edinburgh

Thank you for taking the time to complete our review form Shona. Clearly, we could do a bit better in some areas to reach that excellent (5) in your eyes and we would welcome the opportunity to chat with you about this at the next care review. Your comments mean so much to the team who care for your brother, and we will ensure these are passed to them.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been under the care of Bluebird Care for 8 years. The care afforded her over this period has been excellent.

Reply from Jane Perry at Bluebird Care Edinburgh

Thank you very much for your review and kind words. This not only means a lot to the team who care for your mother but to the back office staff, who work hard to ensure we get things just right for her.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird came into our lives at a very difficult time when my mother was very poorly after a fall and diagnosis of vascular dementia.
We needed support quickly and efficiently and from my initial contact with the manager, to initial assessment and implementation, the staff have been sensitive and
very supportive.


The carer visits for 6 hours every Thursday to let my dad go walking with his pal. Mum and her carer have visited art galleries and botanical gardens which my mum loves. She is imaginative and varied in her socialisation activities and we have seen an improvement in Mum's cognitive abilities reduction of anxiety and improved communication as a result.


Thanks to you for your support.


Reply from John Perry at Bluebird Care Edinburgh

Thank you so much for your kind review. We are all so pleased that both your parents are enjoying and benefiting from their visits with us.
This makes what we do so satisfying and worthwhile!


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Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with Bluebird Care. My very first phone call months ago went well, as the manager took plenty of time to explain the service and get to know my needs. There was no pressure to sign up, just a genuine willingness to be of service. We had a few follow-up phone calls so I could take
my time thinking this decision through, and what I needed exactly. They mailed a very informative brochure and when I was ready, a lovely representative came to my home and went through the paperwork with me. The caregivers they sent were all very professional and compassionate. Whenever I needed to change the timing, they were happy to accommodate me. It has been a very pleasant working relationship with all the staff I've gotten to know it is a comfort to know they are there for us. I felt the rates were quite reasonable. I highly recommend them and would not hesitate to enlist their services again! Thank you so much!

Reply from John Perry at Bluebird Care Edinburgh

Thank you so much for your very kind review, we are all extremely humbled by your comments.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided excellent and accommodating care support (provision of lunch meals) for my father who suffered dementia and was forgetting to eat.
The staff were always kind and caring to him. As and when needed effort was made to accommodate changed requirements, even at short notice.
I would
recommend this company.

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Overall Experience  Overall Experience 5.0 out of 5

Reliable good carers and they know what they are doing. I have no complaints about Bluebird Care (Edinburgh).

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Overall Experience  Overall Experience 5.0 out of 5

I always know which carer to expect to come and help me in the morning. The carers know my care plan and follow it. I have just had my annual review and although a few things have changed they will quickly be in place by next week. Carers are good sdtaff in the office are also very good. An alround
thumbs up.

Reply from John Perry, Director at Bluebird Care Edinburgh

Delighted that you are happy with everything, I will pass on your kind comments to the staff, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Our first experience with a care company for mum was summer 16 and it was not good, therefore following another lengthy stay in hospital my sister and I did our homework. I met with Bluebird prior to making our final decision and once we confirmed, we met again to go over, in fine detail, mums needs.
The deputy manager came to meet mum in the hospital as did her 2 primary carers. There was also training to do as my mum is PEG fed. Bluebird liaised with the hospital ensuring the staff were trained appropriately.


Our aim was to ensure mums safety and comfort allowing her to stay in her own home. We have increased her "package" but 3 weeks in, my sister and I are reassured by the care mum is receiving and knowing she is safe and comfortable. It is a huge relief for us.


The staff are building up a good relationship with Mum. From this first 3 weeks, we are reassured mum is safe and well cared for. Communication between us, the management team and mums carers has been excellent.


Reply from John Perry, Director at Bluebird Care Edinburgh

Thank you for your very kind and thoughtful comments, I will pass these on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird have never put a foot wrong despite complex and rapidly changing needs- my husband has young onset Parkinson's. The carers have been of an exceptional standard and training. The administration flexible and very efficient. Bluebird is a bit more expensive than others but is worth it.

Reply from John Perry, Director at Bluebird Care Edinburgh

Thank you very much for your very kind comments. I will pass these on to the relevant staff involved in the care of your husband. We will continue to work extremely hard to maintain these high levels and we appreciate the faith you place in us.


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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Bluebird Care Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.476 for Bluebird Care Edinburgh is calculated as follows: ( (57 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 84 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Edinburgh is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Jul 2024

How well do we support people's wellbeing? Good

(4)

How good is our leadership? Excellent

(6)

How good is our staff team? Very good

(5)

How good is our setting? Not Assessed

(0)

How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (7)

Jane

Jane Perry

Job Title: Director

Joined: 2008

Jane Perry started her home care journey with her husband, John back in 2008 when she purchased Bluebird Care Edinburgh. She has since opened offices in Glasgow South and Ayrshire.


Over the years, Jane has worked tirelessly to ensure she has a good team around her with the same passion for delivering high-quality, person-centric home care.


She got involved in the care sector as when she was looking for home care for her grandmother in Glasgow back in 2008, she was appalled at the lack of knowledge, services, and general attitude of the companies she contacted. This set off a ‘light bulb’ moment.


After extensive research, she chose Bluebird Care as they shared her ethos of providing a good old-fashioned service along with the ongoing support required to get her business up and running.


With Jane’s strong leadership together with her management team, she ensures that the interests and well-being of all customers and her team are met. Working with multidisciplinary teams and integrating with other leaders in the Social Care sector, Jane is as driven now as she ever was, to deliver the best, home care services possible.


Outside of work, Jane lives in the South of Edinburgh with her husband John and their lurcher Robbie. She loves listening to music, good food and wine, spending time with her family, and let’s not forget taking her dog (and best friend), Robbie for a walk on the beach.


John

John Perry

Job Title: Director

Joined: 2008

John has worked in customer-facing and account management roles for over 35 years and is acutely aware of the importance of good customer service and the impact that it can have.


With John’s knowledge and experience, you’ll normally find that he’s the first point of contact when someone is looking for care for themselves or a loved one. He is friendly, knowledgeable, and passionate about providing a solution for every customer who is looking for a care package. He always takes the time to understand the customer’s needs, ensuring they have all the information required to make an informed decision about who cares for either themselves or their loved ones.


Outside of work, John is happily married to the lovely Jane and loves spending time with his family. He has 2 boys Nick and Adam along with 2 beautiful granddaughters, Eva and Alyssa. He loves football and supports his local team Hibs. He is also a very keen golfer, where he is a member of Broomieknowe Golf Club and has a handicap of 6.


His other interests are listening to (some say stuck in a musical time warp) to 70s & 80’s soul music.


Geraldine

Geraldine O'Reilly

Job Title: Care Manger

Joined: 2022

Geraldine joined the care sector at the age of seventeen as a Care Assistant in a private residential setting working alongside adults and children with learning disabilities. She worked there while attending University to complete my Honours degree in Applied Social Studies. After obtaining her qualification, she moved to Scotland from Ireland and joined the Care at Home sector and states she has never looked back.


As Registered Manager, Geraldine spends her time empowering her team, and always ensuring the quality and compliance remains high. She is passionate about delivering high-quality homecare service to people within the community and is honoured to be a part of the Bluebird Care team.


Outside of work, you will find Geraldine spending time with her family, returning to Ireland as often as she can, reading and yoga.


Ashley

Ashley Duncan

Job Title: Field Care Supervisor

Joined: 2023

Ashley has been in the care sector for 12 years. She started her journey as her middle daughter was premature and required a colostomy bag along with an NG tube for feeding and lots of extra support. Ashley was given training by the hospital so that she understood how to care for her daughter and her additional needs, she enjoyed this aspect, finding it extremely rewarding.


She decided to join the care sector and began working in a nursing home as a Care Assistant whilst she did her SVQ 2 in 2015. With a wealth of experience, knowledge, and qualifications under her belt she is now working towards her SVQ 4.


In her spare time, she dedicates herself to looking after her 3-year-old cob (horse) and you'll often find her there every morning and evening. When she's not there, she's finding different activities to keep her kids entertained over the weekend.


Chelsea

Chelsea Feeney

Job Title: Coordinator

Joined: 2024

Chelsea started in the home care sector over 6 years ago with a passion for helping people. Her passion is being able to help people live the life that they want to, how they want to. Working with Bluebird Care gives her the ability to help customers stay home surrounded by their things and memories.


When she's not at work, Chelsea loves to go wild swimming and camping with her family. She has two children and two dogs who love to explore the great outdoors with her.


John

John MacDonald

Job Title: Learning & Development Manager

Joined: 2023

John has worked in the care sector for over 18 years; he has worked in private, residential and care at home. His journey started as a support worker with ILS where he progressed to senior carer.


He completed his SVQ level 3 and then moved to Hansel Alliance where he worked with young adults with complex care needs. During his time here, he progressed to coordinator and later the manual handling trainer.


After that, he moved on to be a personal assistant for a young man who was nonverbal with complex autism, but he missed the training side, so he moved to Carewatch where he was training manager for 6 years.


He enjoys training because he feels he can give people the best knowledge and understanding to provide high-quality care. Learning from his experiences, he likes to laugh during training to ensure that it keeps fun to allows people to retain more.


In his spare time, he likes to play pool, and clay pigeon shooting, and he does dabble in buying and selling antiques and collectables.


Maria

Maria Lisi

Job Title: Business Support

Joined: 2023

Maria has over 30 years of experience in running several retail businesses and 20 years in property management. Whilst not specific to the home care sector, she has a wealth of experience to help support our 3 offices to remain high in quality, and fully compliant with a little bit of fun.


Interesting fact: whilst she’s lived in Scotland since 1978, she’s fluent in Italian.


In her spare time, you’ll find her walking her dog Toby, cooking up a storm in the kitchen and spending time with her family & friends.