Bluebird Care Enfield

470a Green Lanes, Palmers Green, London N13 5PA
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9.1 23 Reviews
  • Bluebird Care Enfield, London
The team at Bluebird Care Enfield is dedicated to providing a versatile range of care packages within your own home. They pride themselves on working with you to ensure the care and support they offer is tailored to your individual needs and circumstances.

They employ a team of compassionate care assistants who are trained to ensure they have the knowledge and skills required to make a difference to the lives of those they care for and support.

Bluebird Care Enfield operates across the Borough of Enfield including Edmonton, Southgate, Cockfosters, Enfield and Palmers Green. It is a successful brand, highly regarded within the care sector.

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Care Provided by Bluebird Care Enfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Larry Berkowitz (Director)

Funding & Fees Guide for Bluebird Care Enfield

  • Prices

  • £19.11 - £29.45 per hour (excluding Bank Holidays)

Bluebird Care Enfield Reviews (23)

Total of 23, showing 1-20
9.1

Bluebird Care Enfield has a Review Score of 9.1 (9.133) out of 10, based on 10 reviews in the last 2 years. Over all time Bluebird Care Enfield has 23 reviews.

Overall Experience

  • 15
  • 7
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  • 1

Date Published

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14

Review from M P (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very caring and have a lot of time to listen to Mum. If there was anything that they were concerned with they would always call me, which was very appreciated, so we could sort things out between us. Not that they called me often, only on a couple of times.
They are a godsend.

Reply from Debi OSullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write this very positive review. It is a pleasure to support the care of your lovely mum. I will pass on your comments to the staff who will be delighted with your feedback.


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Review from Emma B (Granddaughter of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both carers and office staff are very friendly and offer attentive care to my grandad and our family. Always at the end of the phone and willing to help. Any queries have always been resolved. A huge support and they are very much appreciated.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you for taking the time to write this review. It is a pleasure to support the care of your lovely grandfather. Please know that we also greatly appreciate you and all of the support you provide us.


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Review from Deborah H (Daughter of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started using Bluebird Care in July. Even if I paid a million pounds we could not get better service.
We had a few hiccups at the beginning while we were all learning to get used to each other. The staff in the office and carers are amazing always there with friendly advice nothing too much trouble.
Would highly recommend Blue Bird to anyone.

Reply from Debi OSullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write such as positive review. We are delighted to hear how happy you are with our service. We never forget the privilege it is to care for an individual and always strive to do our best. I will pass your comments on to the team.


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Review from Dawn D (Daughter of Client) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird are excellent carers and are very reliable.
They always turn up on time.
The office are very helpful and always act immediately if anything needs to be changed.
I wouldn't hesitate to recommend Bluebird to others if needed.
It is reassuring knowing that Bluebird are caring for my dad.

Reply from Debi OSullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write this lovely review. It is very much appreciated. I will pass your comments on to the team.


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Review from S F (Husband of Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has two Bluebird Care carers who take turns about during the working week. She is extremely happy with both of them. They are well trained, experienced, friendly, helpful and kind. The response from the admin team and supervisor has been good and all our requests or questions have been promptly
dealt with.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for this lovely review. We are delighted to hear you are happy with the care your wife is receiving. I will pass on your comments to our team.


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Review from David Y (Partner of Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service my partner receives is very good and the carers are always polite and jolly.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write this review. I am delighted to learn you are happy with the care staff and will pass your positive comments on to the team.


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Review from M N (Mother of Client) assisted by family/friend published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my son's care. You couldn't ask for a better team of carers.

Reply from Debi O'Sullivan, Registered Manager at Bluebird Care Enfield

Thank you so much for taking the time to write this review. We are delighted that you are happy with your son's care. I will share your feedback with the staff.


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Review from E B (Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have Bluebird Care for 1-hour every morning (Tuesday to Friday) to help with personal care. Having the same person on a regular basis helps because you get to know each other and are not constantly having to explain what needs doing. I have found Bluebird's staff friendly, polite and helpful.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

We are delighted to receive your positive review and hear that you are satisfied with the service and find our staff friendly, polite and helpful. I will share your feedback with the team. Thank you so much for taking the time to write the review.


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Review from L C (Wife of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All standards of care provided very good. All carers have been very polite and friendly. Health and safety standards good e.g gloves, aprons, masks provided.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write this review. We do appreciate it. We are delighted to read that you are happy with our service and I will pass on your positive comments to our team.


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Review from Hannah S (Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Left with no shopping. Let me down every time when trying to see my family, then ignoring my needs. The home office calls me after I complained online after reporting many incidents. Feel let down now and failed me.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Dear Hannah, I am sorry to hear you feel we have let you down. We are trying very hard to meet your needs and enable you to see your family.
We hope to continue to work with you to provide a service that meets your needs.


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Review from David B (Son of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Enfield was picked from a list given by social services. Initial contact was very welcoming. The management staff seemed to know and understand exactly what I needed for my father's care visits. The carers turned up at the appointed time and stayed for the duration of the visit. When visits
needed to be adjusted they came up with workable solutions, nothing was too much trouble. All staff were always caring, pleasant and helpful. My father looked forward to seeing them.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write such a positive review for us. It was an absolute pleasure to care for your lovely father, we are delighted to hear dad looked forward to visits from staff and that you were so happy with our service.
I will pass on your comments to our staff.


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Review from M E (Client) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with my carers they are very good.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to submit a review of our service. We are delighted to hear you are happy with the carers - I will pass on your feedback to the team.


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Review from M C (Client) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service. Very good indeed.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you for taking the time to review our service. This is very much appreciated.


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Review from K B (Client) assisted by family/friend published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and kind. They always try to accommodate our wishes. Always punctual and polite.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

We really appreciate you taking the time to write this positive review. Thank you for the kind comments, I will pass these on to the team.


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Review from Anthony P (Son of Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have connected with Mum very well and I am confident they are looking after her.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write this review. We are delighted to hear you are so happy with the care we are proving to your mum. I will pass the feedback on to the carers.


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Review from J C (Daughter of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the support and service provided and don't know how we'd manage without them.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write a review for us. We are delighted to hear you are happy with our service. I will pass on your comments to the team.


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Review from D B (Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my carers, they are very caring.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for your positive comments. I will pass them on to the team.


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Review from C W (Daughter of Client) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the service provided since the start to be of a very high quality. Mum has built up a good bond with two carers already who come more often, she is quite resistant to having things done for her but she is accepting it more now. It is also helping her to be more social and this is better
for her memory it seems to help her remember more.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for sending this review. We are delighted to hear that mum has formed a bond with the carers and accepting the care being offered. It is also lovely to hear that mum is doing so well. I will pass your feedback on to the team.


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Review from D S (Daughter of Client) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that is given to my dad. I feel happy that when I am not with him he is in safe caring hands. They give 100% even though they are short-staffed and stretched to the max it never changes the care that is given. Some of the carers have become amazing support to me.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write this very positive review. We are delighted that you feel your father is in safe hands and receiving the care he needs. It is a pleasure to support you both. I will pass on your lovely comments to our team.


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Review from A B (Son of Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In difficult circumstances, carers have continued to give the best care, understanding and assistance possible. The group assigned to care for my mother have always worked above and beyond. Happy with the service provided, communication is always good. I'm very thankful for the hard work of our carers.

Reply from Debi O'Sullivan, Operations Manager at Bluebird Care Enfield

Thank you so much for taking the time to write this review. We are delighted to hear you are happy with the service provided to your mother and that you feel our staff are working above and beyond your expectations. We will pass on your comments to our carers.


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Current Review Score: 9.1 (9.133)

Overview of Review Score

The Review Score of 9.1 (9.133) out of 10 for Bluebird Care Enfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.233 for Bluebird Care Enfield is calculated as follows: ( (33 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 60 Ratings = 4.233

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Enfield is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (5)

Larry

Larry Berkowitz

Job Title: Director

Joined: 2019

I have been the Director of Bluebird Care, Enfield since 2019. I chose to lead the delivery of home care services because of my commitment to ensuring those with care and support needs can receive the services they need within the comfort and familiarity of their own homes.


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Debi O'Sullivan

Job Title: Operations Manager

Joined: 2020

Debi became the Registered Manager of Bluebird Care Enfield In July 2023. As a young adult, Debi embarked on a career in social care, first as a Care Worker furthering her career and education by holding senior management positions.


Debi is also a qualified and experienced teacher and has supported many proprietors and managers through their level 5 Leadership and Management qualifications.
Debi's passion for excellence in the provision of care has never wavered.


Joanne

Joanne March

Job Title: Care Coordinator

Joined: 2019

Joanne has worked in care for 23 years, working with Bluebird Care since 2019. Jo started her career as a carer and worked her way up to becoming a care coordinator. Jo has a tremendous level of knowledge and experience in supporting individuals with a wide range of needs within their own homes.


Susan

Susan Stubbs

Job Title: Supervisor

Joined: 2020

Susan joined us as a care assistant and she has worked her way up to become a Field Care Supervisor at Bluebird Care Enfield.


Susan oversees the smooth running of her designated area with great pride.


Zoodai

Zoodai Wong

Job Title: Recruitment and Training Administrator

Joined: 2020

Zoodai has used her impressive administration skills, which have been developed over her career, to help provide a high-quality recruitment and administrative service to both staff and customers.


Frequently Asked Questions about Bluebird Care Enfield

What Type of Services does Bluebird Care Enfield offer?

Bluebird Care Enfield offers Home Care.

How many Carers does Bluebird Care Enfield employ?

Bluebird Care Enfield employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Enfield to verify any information. View our terms and conditions. Bluebird Care Enfield has a Platinum Service – more info.