Bluebird Care Glasgow South

2 Stewart Drive, Clarkston, Glasgow G76 7EZ
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9.3 40 Reviews
  • Bluebird Care Glasgow South, Glasgow
Bluebird Care Ayrshire and Glasgow South is a multi-award-winning care service that understands that the core ability and performance of staff is the key to its success, with robust support and training in place to ensure that clients get the most out of the skills and expertise available.

The company firmly believes that a happy, well trained and supported workforce is key to delivering a service that is second to none.

All provision is tailored to suit the individual, with visits from 60-minute care visits up to sleepovers, respite or more complex needs, including live-in care. Bluebird Care Ayrshire and Glasgow Souths care is firmly centred around what is best for the customer, which is why they do not charge 'management fees', or have a minimum of so many hours per day or week, they tailor the visits around what is best for YOU!

Ongoing quality training keeps standards high and care workers take pride in good communication, alongside a local friendly service that shows compassion to both clients and their loved ones.

Recognised by care professionals within the care sector as a top quality service, Bluebird Care Ayrshire and Glasgow South were awarded 'Scottish Care at Home Provider of the Year 2017'.

Bluebird Care Ayrshire and Glasgow South are annually visited by the Care Inspectorate and after an unannounced inspection in February 2020, they were again awarded Grades of 6 'EXCELLENT', for the quality of their staffing and management and leadership, for the 7th year running. These consistently high grades are, they believe, unmatched within the care at home sector in Scotland and shows their consistent approach to both customers and staff.

They believe that the service is only as good as the staff that provide the care and they are robust in their recruitment process to only employ the best people available - people they would want for their own family and friends.

Care Provided by Bluebird Care Glasgow South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Annemarie Frew (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Glasgow South

  • Prices
  • 60-minute visits £35
    45-minute visits £27.65
    30-minute visits £24.20
    Sleepovers £195
    Waking nights £315
    Live-in care £1,550-£1900


Bluebird Care Glasgow South Reviews (40)

Total of 40, showing 21-40
9.3

Bluebird Care Glasgow South has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Bluebird Care Glasgow South has 40 reviews.

Overall Experience

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  • 4
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Overall Experience  Overall Experience 4.0 out of 5

This is a difficult time for everyone but especially difficult for the elderly and their carers.
Given these circumstances, I am generally happy with the direct care provided to my dad. There have been some understandable staffing issues which is not ideal as dad was initially advised that he would
have continuity of carers. This is the single biggest issue for him and I look forward to life returning to some normality such that this element of dad's care can be addressed.
Anytime I have to ask a question of management or seek management's advice I have been very happy with the responses.

Reply from JOHN PERRY, Director at Bluebird Care Glasgow South

Thank you for taking the time to do this review on behalf of your father. I take on board your comments about continuity and would certainly hope that once we are back to a 'degree of normality, post Covid' that your Dad's service will settle down with the minimum amount of carers advised. We pride ourselves on delivering a 5* service and we can only apologise for falling short at this difficult and challenging time.


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Overall Experience  Overall Experience 5.0 out of 5

Our carer visits my Mum twice a week to provide general assistance around the house, companionship and shopping. She has visited Mum for several years and is always a ray of sunshine and enthusiasm. She liaises directly with us as appropriate and clearly cares for Mum and thinks what is best for her.
Bluebird
was recommended to us by our Social Worker and we are glad we found them. Thanks for everything you do, particularly in these challenging times.

Reply from Jane Perry, Director at Bluebird Care Glasgow South

Thank you so much for your feedback which we value greatly. Delighted to hear Mum enjoys the visits and you get the updates you need via our carer. Will ensure your kind words are passed on to her.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird is friendly, caring, efficient and very helpful. Professional in every way. The office staff are always available to discuss my sister's situation and extremely supportive of her care.

Reply from JOHN PERRY, Director at Bluebird Care Glasgow South

Thank you for the excellent review and comments Robert and we will, of course, pass these on to the relevant staff.


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Overall Experience  Overall Experience 4.0 out of 5

The staff and organisation at Bluebird was first-class. They are very attentive and informative, and their operatives are professional and really care for my mother.

Reply from John Perry, Director at Bluebird Care Glasgow South

Thank you for your review. We at Bluebird Care Glasgow South are very proud of the care and support we provide to all our customers and we would love to hear from you to discuss how our service could be rated better. One of our team in Glasgow will be in touch next week.


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Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend highly enough as Mum's two carers have been absolute lifesavers. We lost Dad this year and her carer was in attendance the day he passed away and was wonderful. Since then, both carers have been as much support as family and I don't know what we would have done without them. They manage
to cheer Mum up and keep her safe. They offered the same amount of care and kindness to Dad also.

Reply from JOHN PERRY at Bluebird Care Glasgow South

Thank you for your very kind review of our ongoing service for your mother. Your words will mean so much when we pass it on to all the staff concerned.


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Overall Experience  Overall Experience 5.0 out of 5

I have been using Bluebird Care for more than a year and have found the care they provide to be invaluable. It is essential that the care is consistent. This has helped to know who and when are coming.

Reply from Lynsey Donaghy, Registered Manager at Bluebird Care Glasgow South

Thank you very much for the extremely kind review, it's very satisfying to hear. We pride ourselves in the quality of the care we deliver and that is down to the staff we employ, who all go that extra mile for their customers.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has an excellent relationship with her Bluebird carer and enjoys their twice daily visits.

Reply from Lynsey Donaghy, Registered Manager at Bluebird Care Glasgow South

Thank you very much for the extremely kind review, it's very satisfying to hear. We pride ourselves in the quality of the care we deliver and that is down to the staff we employ, who all go that extra mile for their customers.


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Overall Experience  Overall Experience 5.0 out of 5

From consultation to implementation, Bluebirds service was excellent and terms/parameters clear and comprehensible. The care assistants were pleasant, helpful and understanding.

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the service. Always on time and always with a smile. Very attentive and nothing is a hassle to them.

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the agency I have chosen. The staff are very competent. They seem to be well trained and take an interest in what needs to be done. Very willing to do much as possible.

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Overall Experience  Overall Experience 4.0 out of 5

We used Bluebird Care only for a short period, but they were able to help out in a time of crisis and brought immense peace, reassurance and care to my Dad.


The manager could not have been more prompt in her response, nor more helpful in providing a service.


My Dad enjoyed having them with him.


I

had no personal interaction with the carers, and do not always have the information from Dad, therefore I cannot really express views on some of these questions with much real knowledge.

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Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care that our Aunt has been receiving from Bluebird Care for the past year.


The carers are all very professional, courteous, caring and efficient and look after our aunt with great kindness and their attention to detail are to be recommended.


If they have any concerns

at all we are informed immediately and they normally offer a solution that perhaps we would not have thought of ourselves due to their excellent training in the care of the
elderly.


We have no hesitation in recommending Bluebird Homecare in Clarkston as the care offered gives us peace of mind that our Aunt is being well looked after when we are not there and also you can
tailor the package to suit the users needs in respect of visiting times and length of visit.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provides a consistently high standard of care. The carers are pleasant and friendly and clearly committed to their work and to the welfare of their clients. The management team are flexible and responsive to changes in requirements. I have no hesitation in recommending Bluebird Care to
anyone requiring their services.

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has delivered a fantastic level of service not only to my parents but to us as a family. Their team has enabled a degree of freedom from a life that was constrained by continual care to my mum and dad that both suffer from a form of dementia.


Their awesome staff are carefully selected

before employment and matched to each service users needs. They have almost become members of the family are known and trusted by us all.


Having had bad experiences with another care provider, it is a breath of fresh air to receive a care service which is able to meet our needs and consistency delivers on promises. I would have no hesitation to refer them to anyone else.


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Overall Experience  Overall Experience 5.0 out of 5

The service we receive is excellent - both carers and management are very accommodating.


Despite our initial concerns of having to trust others with our Mum's care we are very happy and feel confident and reassured that all aspects of her care needs are fully met by efficient, kind and caring staff.


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Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service provided by Bluebird Care (Glasgow South). Have been using the service for almost three years and except in instances of holidays/sickness have had the same carer throughout. The management team is small, and therefore provides a more personal service than may be possible
with a larger organisation. Very efficient, and in my view always puts the customer first and strives to meet the customer's requirements.

Reply from John Perry, Director at Bluebird Care Glasgow South

Thank you very much for the extremely kind review, it's very satisfying to hear. We pride ourselves in the quality of the care we deliver and that is down to the staff we employ, who all go that extra mile for their customers.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Glasgow South) have really given that human touch to my mum's care which was lacking with her previous care. They are very punctual and go out of their way to make my mum's life more enjoyable. My mum has become very familiar with her care worker and has got into a far better daily routine
with them. They are sensitive to the fact that she has Alzheimer's and work around that. The extra company helps her feel less isolated as she likes staying at home most of the time.

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Overall Experience  Overall Experience 5.0 out of 5

In January 2015 following surgery for colon cancer I required personal care and domestic assistance daily for several weeks. Bluebird Care came to the rescue with their bright, helpful and compassionate girls, whose support was invaluable.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with carers. No complaints.

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Overall Experience  Overall Experience 5.0 out of 5

Initial introduction on the 17th May 2016. Very relaxed and went through what my needs were. Left Humeral Head Fracture, arm was in a sling and had difficulty with general housework, hanging my clothes out. The girls were very helpful and took time to get to know me and did a brilliant job. Nothing
was too much trouble. On the last visit I requested to go food shopping, accompanied me, took my bags and back home. I wish I had started them earlier instead of me trying to do things. I can't praise highly enough of the service that I was given and treated with respect at all times. Thank you.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Bluebird Care Glasgow South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Glasgow South is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Glasgow South is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Feb 2024

How well do we support people's wellbeing? Very good

(5)

How good is our leadership? Very good

(5)

How good is our staff team? Excellent

(6)

How good is our setting? Not Assessed

(0)

How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (14)

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Meet the Team (5)

Jane

Jane Perry

Job Title: Director

Joined: 2012

Jane Perry started her home care journey with her husband, John back in 2008 when they purchased Bluebird Care Edinburgh. She has since opened offices in Glasgow South and Ayrshire.


Over the years, Jane has worked tirelessly to ensure she has a good team around her with the same passion for delivering high-quality, person-centric home care.


She got involved in the care sector when she was looking for home care for her grandmother in Glasgow back in 2008, she was appalled at the lack of knowledge, services, and general attitude of the companies she contacted. This set off a ‘light bulb’ moment...


After extensive research, she, after many meetings and careful consideration, chose Bluebird Care as they shared her ethos of providing a good old-fashioned service along with the ongoing support required to get her business up and running.


With Jane’s strong leadership together with her management team, she ensures overall that the interests and well-being of all customers and her team are met.


Working with multidisciplinary teams and integrating with other leaders in the Social Care sector, Jane is still as driven now as she ever was, to deliver the best, home care service possible.


Outside of work, Jane loves listening to music, good food and wine, spending time with her family and let’s not forget taking her dog (and best friend), Robbie for a walk on the beach.


John

John Perry

Job Title: Director

Joined: 2012

John has worked in customer-facing roles for over 30 years as a Territory Manager with Tennent’s and other account management roles and is acutely aware of the importance of good customer service and the positive difference it can make.


With John’s knowledge and experience, he will normally be the first point of contact when someone is looking for care for themselves or a loved one. He is friendly, knowledgeable, and passionate about providing a quality customer service experience. He always takes the time to understand the customer’s needs, ensuring they have all the information required to make an informed decision of who cares for either themselves or a loved one.


Outside of work, John is married to the lovely Jane, and he loves spending time with his family. He has 2 boys; Nick and Adam along with 2 granddaughters; Eva and Alyssa. He is (a long-suffering) Hibs supporter and plays golf at his home course at Broomieknowe GC just outside Edinburgh. You’ll also find him listening (some say stuck in a musical time warp) to 70s & 80’s soul music.


Annemarie

Annemarie Frew

Job Title: Registered Care Manager

Joined: 2022

Annemarie was inspired by social care at the age of fifteen, she travelled to Romania to help street children, orphanages, and university students. This passion has spiralled throughout her career, helping her to achieve HNC in health and social care, SVQ 3, SVQ Social Service and Health Care Level 9 and finally SVQ in care service Leadership and Management Level 10.


She has worked in a range of different sectors and settings from young children through to the elderly. Jane and John Perry inspired her to join the team with their compassion, ethos, dedication, and proven track record of delivering high-quality care at home service.


Annemarie is a Registered Manager for our Ayrshire & Glasgow South and has a passion for ensuring her teams keep to high compliance rates, always making sure they deliver high-quality, person-centric home care.


In her spare time, you will find her spending time with her family, especially her children and dogs. Some other favourites are reading, watching films and going to the theatre.


Amanda

Amanda McBlain

Job Title: Care Coordinator

Joined: 2022

Amanda started her journey in care over 8 years ago starting as a Care Assistant and she is now our Coordinator. While she takes ownership of Ayrshire & Glasgow South, she often spends time helping with our Edinburgh office.


She loves working in the sector as every day is different and being able to help people remain in their own homes surrounded by their home comforts is always extremely rewarding.


In her own time, you'll find her spending time with family and her 3 dogs or she'll have her head buried in a book.


Diane

Diane Rawlinson

Job Title: Supervisor

Joined: 2018

Diane emigrated to Scotland in 2018 from South Africa. She joined the Bluebird Care team as a Care Assistant and still says it was one of the best decisions of her life. Over her time with us, she has progressed from Care Assistant to Mentor to Support Care Supervisor. She is now a Care Supervisor supporting our customers and leading our Glasgow South team. Whilst her focus is Glasgow South, she still supports our Ayrshire and Edinburgh offices.


Whilst the care sector can be sometimes difficult, Diane describes it as one of the most rewarding as you're able to touch so many people's lives for the better.


Diane loves to travel and learn about different cultures; she has travelled extensively throughout sub-Saharan Africa and North America and is now looking to explore Europe in her free time.