Bluebird Care Leeds North

2 Woodside Mews, Clayton Wood Close, West Park, Leeds LS16 6QE
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9.7 86 Reviews
  • Bluebird Care Leeds North, Leeds
Bluebird Care Leeds North know that there’s no place like home and are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services from a half hour visit per week up to round the clock Live in Care. Tailored visits can include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

Bluebird Care Leeds North’s full Live-in Care service is a popular option, where a suitably matched Care Assistant lives in the customer’s home. This enables customers to stay safe at home and the service is completely personalised to each individual customer and provides the ultimate in safety and protection.

When people live in their own homes and receive Bluebird Care’s services, they can keep to their own familiar routines, enjoy their garden and sit with their pets in their favourite armchair. Customer’s families and friends can be reassured in the knowledge that they are safe and well cared for.

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Leeds North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Bellwood (Care Manager)

Bluebird Care Leeds North Reviews (86)

Total of 86, showing 1-20
9.7

Bluebird Care Leeds North has a Review Score of 9.7 (9.657) out of 10, based on 29 reviews in the last 2 years. Over all time Bluebird Care Leeds North has 86 reviews.

Overall Experience

  • 65
  • 20
  • 1
  • 0
  • 0

Date Published

86
1
8
29
57

Review from A A (Client) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with my care from Bluebird Care Leeds North. My carer is always prompt, even though having to travel by public transport. I can depend on her to provide the care needed for my comfort and safety. She is reliable which is a definite asset.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you for your wonderful review, it means a lot to us. If there is anything at all that you think we can do to get that fifth star in these areas, please do let your office team know or email us at leedsnorth@bluebirdcare.co.uk.


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Review from Jayne H (Daughter of Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The change in timing for visits appears to be working well. The Bluebird now helps Mum with her evening meal. Mum is adjusting to the new arrangements and the meal delivery service. Mum is now having 2 visits a day - one from the meal provider and one from the Bluebird. Mum is getting increasingly forgetful
and needs more support with household tasks.

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Review from Catherine M (Daughter-in-law of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good communication through the online record of visits and phone calls if carers are concerned about anything.
All carers are friendly, helpful, and sympathetic.
My mother-in-law has visits from many different carers and at different times each day, which may not be convenient or helpful for
some people's needs.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us a lovely review. It's our pleasure and an honour to support your Mother-In-Law. We know that your Mother-In-Law enjoys seeing a range of our team members and is very flexible with her visit times, however, if that ever needs to change, you can contact us at the office to discuss more specific times and carers. If there is anything you think we can do to receive that extra star, you can always let us know, we welcome all feedback.


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Review from N R (Husband of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of carers are very kind, and attentive and do the job well. However, I find it frustrating that new carers keep being introduced who don't know my wife, her needs, and where things are kept. It would be better if any new carers shadowed a regular carer before being left on their own.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us a review. It's our pleasure and an honour to support your wife, we understand it can be frustrating when new team members join and are getting to know you and your wife, all our Care Professionals need to start somewhere. They are prepped as much as possible with the comprehensive care plan provided beforehand and they shadow visit wherever possible. We know this is important to you and will keep trying our best to get this right for you.


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Review from Colleen M (Daughter of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that Bluebird Care treat my mum with a high level of care and friendship but also has a laugh with her on their visits. She had gone to bed one night when the carer arrived and when she heard her voice she got out of bed and came downstairs very quickly. This carer also sits with her sometimes
watching TV where they critique programmes together which she loves. On the occasions when Mum has not been well, they always do a sterling job of cleaning up after her. Mum has short-term memory issues and she can't remember their names but she definitely recognises their voices and she seems to love them all which I think is reciprocated by the carers themselves.
I feel comfortable knowing Bluebird is looking after my mum.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Colleen and thank you so much for taking the time to leave us a lovely review. You are right, we love supporting your mum, she brightens our day and it's an honour to help her stay living well at home. If there is anything you think we can do to receive that extra star, you know you can always let us know and we're happy to receive feedback.


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Review from Clifford S (Husband of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by Bluebird Care.
All the carers who attend are very pleasant and professional.
The client has dementia and is bedridden and can be difficult to deal with (mood swings) sometimes however she always responds well to one carer who treats her with empathy and dignity. He has
built a lovely rapport with her and she's always in a good mood when he leaves!
Close family use the online application to monitor her care - again, this is very good as notes are uploaded after every visit.
The staff are very approachable and are always helpful in discussing and agreeing our needs and any changes to the service they provide.
Very happy customer.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Clifford, thank you so much so taking the time to leave us this amazing review, it means so much to our team. It's an honour to support your husband and we're happy you feel that you're receiving a five-star service from Bluebird Care! We hope you have a lovely day.


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Review from Patricia R (Daughter of Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been absolutely fantastic in helping my parents come home from hospital. They were so proactive, helpful, kind, organised and practical in organising the house so that a live-in carer could move in, allowing my parents to come home. I can't praise them enough. The live-in carers are
fantastic. My mum is thriving now. My dad is coming home tomorrow and the carer will take care of both of them. It takes a huge weight off my mind as I live 200 miles away. I'm really grateful to the team at Bluebird.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Patricia, thank you so much for leaving us this absolutely amazing review, we can't thank you enough. It's our absolute honour and pleasure to support your parents and we're so happy that we could transition from home care to live-in care to suit your parent's needs and keep them happy and safe at home, just where they want to be.


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Review from Jenny M (Partner of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been visiting my partner on a weekly basis. They take him out walking to the local cafés. My partner always enjoys these visits. The carers are very attentive to his needs. I am very happy with the service provided. The carers are very professional, kind and thoughtful. I highly recommend
them.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you so much for leaving us such a fabulous review! We're delighted that you feel we offer a 5-star service in every area! This means a lot to us and it's an absolute honor to support your partner.


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Review from C W (Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At very short notice, Bluebird Care were able to offer the support I required following a knee replacement operation. This comprised l hour per day and was not personal care or meal provision but rather compensating for my temporary loss of mobility on a short-term basis e.g. fetching prescriptions/
shopping/transporting items up and down stairs/vacuuming the carpets etc. This is the third occasion that Bluebird have assisted in post-operative care and have always been very reliable - even this December in the run-up to Xmas when there was a great deal of flu about and their staffing was reduced by illness and seasonal holidays. Many thanks.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello and thank you so much for taking the time to leave us this lovely review! It's our absolute pleasure to support you when you need us and we are always here if you should need our services again. We all wish you the very best and thanks again.


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Review from Rachel B (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with service. Maybe could be updated when changes are made to the routine as I think you have reduced the amount of time the carers help my dad to shower. This may well be on his request however we arrange homecare to encourage him to shower more often.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Rachel, Thank you for taking the time to leave us a great review. I have passed your feedback on to our Area Manager who knows your father well and has good oversight into the care and support he receives. We haven't reduced the length of any visits, we have discussed this and she is going to reach out to you directly about this, rather than post anything about the situation here. Thanks again.


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Review from S L (Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased, and I am very happy with Bluebird. I would recommend Bluebird to all my friends and family. Good value for money, you get what you pay for. I enjoy the care I get from Bluebird, they treat me very nicely and they treat me with dignity and they are very friendly.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi and thank you so much for leaving us a really great review. We love our time with you, if there's anything we can do to achieve even more stars, do let us know! Have a lovely day.


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Review from B R (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provide excellent care for my dad. He was recently very poorly and couldn't attend his booked respite placement. I had cancelled his regular visits from Bluebird for the respite week but they very kindly slotted him back in with his twice daily visits which was so kind and caring and such a
relief.
Management and carers offer wonderful support and understanding. Bluebird Care is consistently excellent.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, thank you so much for taking the time to leave us a wonderful review. It means the world to our team and we work very hard to provide excellence in care. It's great that you feel this way and we have been honoured to support your dad. Wishing you both the very best for your futures.


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Review from Garry S (Son of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care are providing a first-class service to my ageing parents. I met with one member of staff initially to discuss their needs and to understand the services they can provide - she was very professional, understanding and accommodating. She carried out a full assessment and returned with a
very detailed care plan, which we were very happy to accept and engage with Bluebird as our choice of care provider.
All the carers that have attended to my parents have been professional, understanding and caring. They consistently meet all their needs in a pleasant and friendly manner (especially apt when dealing with a patient who has dementia - they can be difficult sometimes!). We are very happy with the service and would recommend them to anyone who is looking for carers.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, and thank you for leaving us such an amazing review! It's our pleasure and an honour to support your parents; we really enjoy our time with them. Your feedback means a lot to us. We work hard to deliver a premium quality service, and we're so pleased that you have received an excellent service. Thank you again, and have a lovely day.


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Review from C W (Son of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Organised, flexible and helpful.
I’ve found Bluebird takes continuity of care seriously.
They check the credentials of staff and maintain a high degree of commitment to a professional and safe approach.
Managers have been responsive and maintained cover even when occasionally staff have been ill.
Thank
you.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi and thank you for leaving us such a fabulous review! It's an honour to support your lovely Mum. Your feedback means a lot to us, we work really hard to deliver a premium quality service and we're so pleased that you have received an excellent service. Thank you again and have a lovely day.


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Review from B C (Granddaughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana was very nervous to have care to begin with but Bluebird Care have been excellent from the very start. All the carers have been excellent at making her feel settled and at ease with the care she receives. She has formed some lovely bonds with the carers. The office staff have also been so accommodating
and are there to help 24/7. We are very grateful to Bluebird Care.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello and thank you so much for providing this excellent feedback about our services. Our team work very hard to deliver high standards of care and I'm delighted that you feel this way. It's an honour to support your grandmother. Have a lovely day.


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Review from John M (Client) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been consistently pleasant, helpful and efficient reflecting and high level of care experience and a professional, supportive and flexible attitude.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for leaving this outstanding review! It means such a lot to us that we have exceeded your expectations. Have a fabulous day.


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Review from A F (Daughter of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Bluebird Care are brilliant, everything is catered for. Their managers are smart and responsive to our family's needs and our mother is well cared for by her carers who visit her each day. She's grown fond of her carers.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello and thank you for taking the time to leave us such a brilliant review! This means such a lot to our team who work very hard to meet our customers' needs. It's an honour to support your father. I hope you have a wonderful day.


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Review from Manjit H (Son of Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are professional, caring, patient, understanding and friendly in preforming their duties.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello and thank you for taking the time to leave us such a great review! This means such a lot to our team who work very hard to meet our customers' needs. It's an honour to support your mother. If there is anything more we can do, please let us know by calling our office on 0113 258 9677 or emailing us at leedsnorth@bluebirdcare.co.uk. We are a continuously improving business and value any feedback you have. I hope you have a wonderful day.


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Review from Rosemary N (Client) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a customer of Bluebird Care since I moved to the area in order to live near my daughter. I continue to be content with the care provided by the service.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello and thank you for taking the time to leave us such a brilliant review! This means such a lot to our team who work very hard to meet our customers' needs. It's an honour to support you. If there is anything more we can do please let us know by calling our office on 0113 258 9677 or emailing us at leedsnorth@bluebirdcare.co.uk. We are a continuously improving business and value any feedback you have.


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Review from S R (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfactory.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bluebird Care Leeds North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bluebird Care Leeds North is calculated as follows: ( (119 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 172 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Leeds North is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Sheree

Sheree Jenman

Job Title: Director

Sheree brings a wealth of professional expertise to Bluebird Care. Prior to owning Bluebird Care Leeds North, Sheree was a Quality Manager with the Bluebird Care Franchise Support Centre, providing advice and support to around forty Bluebird Care franchises in the North and East Midlands region.


Sheree said,
"Bluebird Care stands for exactly the type of quality care provision that I want to be associated with. I knew the moment I became involved with Bluebird Care that this brand represented the type of quality services that I’m happy to put my name to. Coming from a care and quality background, I self-assess our service on a daily basis and I’m only satisfied with a service that holds dignity and respect at its heart and is good enough for my own loved ones.”

Bringing with her, 18 year's experience in the health and social care sector in a variety of roles, Sheree initially worked as a front-line Support Worker, Registered Manager and then Senior Manager of multiple services. She worked as a Quality Assurance Manager for a large Yorkshire based Housing Association and then started her journey with Bluebird Care working for the Franchise Support Centre before investing in her own Bluebird Care franchise in early 2019.

A career in the social care sector has given Sheree the opportunity to lead a range of services including domiciliary care, care homes, extra care, supported living and day services and has experience of working with older people, people with learning disabilities, mental health issues, drug and alcohol misuse, homelessness, chaotic lifestyles and children and families.


Throughout her career, Sheree gained vital knowledge of the care industry and understands what excellent care looks like and more importantly, the impact that poor care has on the people who receive it.


Sheree is born and bred in Leeds and is very proud to be able to bring outstanding quality home care to her local community.


Sophie

Sophie Lowndes

Job Title: Care Manager

Joined: 2012

Sophie is the Care Manager and CQC Register Manager for Bluebird Care Leeds North. She started her journey with Bluebird Care as a Care Assistant in 2012 and flourished within a supportive environment, that saw her develop and progress to the Care Manager role.
Having worked in most roles within the business, Sophie is a fountain of knowledge in Care and Support.
Sophie leads the team with integrity, she thrives on learning every day and works hard to continuously develop the service. She manages operations in an organised manner and supports staff with confidence and kindness.


When it comes to passion for customer service and truly person-centred care, Sophie has bundles of it and her energy is infectious throughout the team.


Frequently Asked Questions about Bluebird Care Leeds North

What Type of Services does Bluebird Care Leeds North offer?

Bluebird Care Leeds North offers Home Care.

How many Carers does Bluebird Care Leeds North employ?

Bluebird Care Leeds North employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Leeds North to verify any information. View our terms and conditions. Bluebird Care Leeds North has a Platinum Service – more info.