Bluebird Care Leeds North

2 Woodside Mews, Clayton Wood Close, West Park, Leeds LS16 6QE
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9.7 86 Reviews
  • Bluebird Care Leeds North, Leeds
Bluebird Care Leeds North know that there’s no place like home and are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services from a half hour visit per week up to round the clock Live in Care. Tailored visits can include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

Bluebird Care Leeds North’s full Live-in Care service is a popular option, where a suitably matched Care Assistant lives in the customer’s home. This enables customers to stay safe at home and the service is completely personalised to each individual customer and provides the ultimate in safety and protection.

When people live in their own homes and receive Bluebird Care’s services, they can keep to their own familiar routines, enjoy their garden and sit with their pets in their favourite armchair. Customer’s families and friends can be reassured in the knowledge that they are safe and well cared for.

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Leeds North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Bellwood (Care Manager)

Bluebird Care Leeds North Reviews (86)

Total of 86, showing 21-40
9.7

Bluebird Care Leeds North has a Review Score of 9.7 (9.657) out of 10, based on 29 reviews in the last 2 years. Over all time Bluebird Care Leeds North has 86 reviews.

Overall Experience

  • 65
  • 20
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Date Published

86
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8
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Review from I A (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird has supported my mother on a weekly basis with two different carers visiting for an hour during the month. They are kind, supportive, helpful and flexible and have built up a relationship with my mother over the 5 months of attention. It has been a welcome introduction to additional care. The
manager has been very attentive, sincere and quick to respond to my mother's needs.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello and thank you for taking the time to leave us such a great review. We're delighted you're so happy with the service and it's our pleasure to support your Mum. If there is anything you could suggest that would lead you to award a further star in your review, please let us know. We have a regular flow of feedback through a variety of channels and would welcome any ideas and suggestions you may have to further improve the service you receive. You can provide this feedback to your regular contact in the team or call us on 01132589677 or email us at leedsnorth@bluebirdcare.co.uk. I hope you have a lovely day.


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Review from M B (Son of Client) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is nothing short of outstanding. I meant to leave this review a while ago and have just got around to it. Bluebird cared for my elderly mother after a hip replacement and their care and diligence were excellent. Fantastic team, and we are eternally grateful as a family.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello, and thank you so much for taking the time to leave us this outstanding review! This means so much to us. It was an honour to support your Mum, and we hope she's doing well. Thank you again, and have a lovely day.


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Review from Helen P (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Leeds North helped Mum, initially twice a week, for companionship and accompaniment to the local shop for her groceries or a walk down the lane. As Mum's needs increased so did Bluebird Care's visits. We have always been satisfied with the service. Carers are patient, diligent, thorough,
thoughtful, kind and conscientiously follow Mum's care plan (which is regularly reviewed). Mum has always been pleased to see the carers. As best as they can, Bluebird Care try to rota a regular carer. Mum is now in residential care and Bluebird Care continue to accompany her to hospital appointments which is lovely for Mum as she continues to see the carers with whom she formed a bond. Queries have always been dealt with immediately. Office staff are a pleasure to deal with. As two daughters who live away, Bluebird Care is invaluable.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us such a wonderful review. It's an absolute pleasure to support your mum. Thanks, from the Bluebird Care Leeds North team.


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Review from Sue H-G (Daughter of Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Dad was taken ill and sadly died after a five-week hospital stay, I engaged Bluebird Care Leeds North to help support my mum who has Alzheimer's. Management has been very accommodating of our needs and very responsive as I took a few weeks to get the right care package and have always lived their
values. Mum, who is 85, took to every carer, she would ring after each visit saying how safe she felt. The care team have always treated Mum with the utmost respect but now she really enjoys their visits and chat and the fun they have!

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Sue, thank you so much for taking the time to leave us such a lovely review. This means a lot to us. If there is anything you think we could improve on to achieve 5 stars from you in any of the areas, please do let us know or email us at leedsnorth@bluebirdcare.co.uk.


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Review from Valerie C (Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer I have regularly (hopefully) is second to none and is a credit to your company. I have had various carers when my regular one has not been available and they have been satisfactory.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Valerie and thank you for leaving us such as wonderful 5 star review! This means such a lot to us and it's an absolute honour to support you.


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Review from D A (Client) assisted by family/friend published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, satisfactory. Very friendly and efficient care staff. Well-run administration. Prompt service.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us such a fab review! We really appreciate it. If there is anything we can do to make you feel that we're worth that extra 5th star, please let us know as we are always keen to hear more about how we can be even better! Have a lovely day.


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Review from R A (Wife of Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with Bluebird Care's quick response to our urgent request when my husband came out of hospital. They were very flexible and provided care in difficult circumstances (i.e. Coronation weekend).

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us such a fab review! We really appreciate it. If there is anything we can do to make you feel that we're worth that extra 5th star, please let us know as we are always keen to hear more about how we can be even better! Have a lovely day.


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Review from P H (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit by your carers are always looked forward to and appreciated.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, thank you so much for taking the time to leave us such a fantastic five stars across-the-board review! It's been our absolute honour to support you. Have a lovely day.


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Review from N K (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I requested help while I recover from surgery. Although it's once weekly, the support is valuable. The carers together with the area manager have been great. Very professional ladies, friendly and they ensure all requested activities are addressed. Always I get asked if there is anything else needed
to be done before they leave. Friendly, lovely staff, very professional and make you feel safe and looked after.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave such a brilliant review. It really means a lot to us. Our team love their visits and chats with you. Have a lovely day.


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Review from Tara M (Friend of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They offer a 5-star service from the office staff to the carers nothing is too much trouble it really is a personal service that goes above and beyond. I would have no hesitation recommending a company that looks after your loved ones as you would yourself. Bluebird are the carers you need

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Tara,
Wow, your feedback means so much to us, thank you! It has been an absolute honour and pleasure supporting your loved one and we're delighted you feel you've received 5-star service in all areas. We'll be sure to share this feedback with our wider team. Have a lovely day and take care.


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Review from B J (Client) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Bluebird Care for more than two years and have been happy with the service provided. The carers are helpful, pleasant and willing to do whatever is asked of them. The office staff are so helpful, but in the last few weeks, their IT system has not been working making it difficult to know
when carers' visit times happen.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us such a positive review of the Bluebird service you receive. We absolutely accept and share your frustration about the IT system (Staffplan by Advanced) that had a total outage in August and did not recover. This left us in a difficult spot and our team worked very quickly to create manual workarounds where possible. This outage affected many social care providers across the UK and the NHS 111 services. The good news is that we are now trialling our newly purchased electronic rostering system and hope to have this up and running in the next few weeks. Thanks again for your feedback and we'll continue to do our best for you.


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Review from J F (Client) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care from Bluebird has been absolutely wonderful and made an invaluable difference in my life.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you for taking the time to leave us such a great review. If you feel there is anything we can do to achieve the full five stars in the two areas, please let us know. Have a lovely day, and thanks again.


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Review from Ron P (Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally happy with services provided. Will feel happier when permanent carer arrives to replace ongoing carer. Otherwise, we jog along the best we can.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi and thank you for leaving us your feedback. As you're aware, we are working very closely with you to get the perfect match for you as your very specific preferences are important to us. Thanks for taking the time to leave us this review, we really appreciate it. Have a lovely day.


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Review from Leigh S (Daughter of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team are wonderful and so kind to my mum. Bluebird have been nothing but professional and kind throughout everything. It feels like a wholesome and good business and I see this in the communications and newsletters they send out too. They put on an excellent bash for the Queen's Jubilee in the
summer where I saw first-hand the love and care they apply to the people they care for.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello and thank you so much for leaving us such a lovely review, this means a lot to our team. Many thanks again and have a lovely day.


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Review from Richard B (Husband of Client) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Really try to fulfil all requests and needs.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Richard,
Thank you so much for taking the time to leave us such a fabulous review. We're delighted you're so happy with Bluebird Care. If there is anything you can suggest to provide you with more value for money, we'd really like to listen to any suggestions you have. Contact us at the office or have a chat with your Care Assistants, who can feed it back to us. Have a lovely day.


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Review from E B (Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my Bluebird team who are just lovely to me and so helpful, always do all they can to help me if I only remember to ask them.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you so much for taking the time to leave us such a wonderful review, it means a lot to us and our carers enjoy and look forward to visiting you! Have a lovely day and thanks again.


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Review from M R (Client) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been satisfied with the staff, care, meals which you provide and would recommend your care anytime and also the staff and office staff.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi and thank you for such a fab review, we try our best to deliver excellence in homecare so if there is anything you would like to bring us up to 5 stars in each area, do let us know at the office 01132589677. Have a lovely day and thanks again.


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Review from Bernard S (Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant people at Bluebird. They make this grumpy fella a very happy man with their care and kindness. They all make time for you and nothing seems too much whether it's those in the office or my usual carers. We have a giggle and I do look forward to seeing them, such a good bunch.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Bernard, Thank you so much for your kind review, it made us smile! We're so delighted that you feel you receive a 5-star service across the board because we work hard to provide excellence in care. Have a lovely day.


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Review from R P (Client) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very comfortable with my current carers. I can think of nothing else to say without going into finer detail. If there were a complaint it's so trivial it's not worth bothering about.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for leaving us such a fab review. Your feedback is important to us. Thanks again and have a lovely day.


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Review from F B (Daughter of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault the team at Bluebird, they are on top of everything with my Mum’s care. They contact me regularly to let me know me how things are going and what they have been doing to support Mum. Mum has quite complex health needs and they work so well with the Nurses involved and have arranged for
Occupational Therapists to assess her which resulted in Mum getting better equipment to help her get around at home.
Mum really enjoys seeing her carers and although we were worried about having carers in, we didn’t need to be. They are fantastic! Well done Bluebird.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us such a wonderful review. We know that good communication is essential for the peace of mind of family members of our customers, so we do try our best in this regard. Have a lovely day.


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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bluebird Care Leeds North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bluebird Care Leeds North is calculated as follows: ( (119 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 172 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Leeds North is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Sheree

Sheree Jenman

Job Title: Director

Sheree brings a wealth of professional expertise to Bluebird Care. Prior to owning Bluebird Care Leeds North, Sheree was a Quality Manager with the Bluebird Care Franchise Support Centre, providing advice and support to around forty Bluebird Care franchises in the North and East Midlands region.


Sheree said,
"Bluebird Care stands for exactly the type of quality care provision that I want to be associated with. I knew the moment I became involved with Bluebird Care that this brand represented the type of quality services that I’m happy to put my name to. Coming from a care and quality background, I self-assess our service on a daily basis and I’m only satisfied with a service that holds dignity and respect at its heart and is good enough for my own loved ones.”

Bringing with her, 18 year's experience in the health and social care sector in a variety of roles, Sheree initially worked as a front-line Support Worker, Registered Manager and then Senior Manager of multiple services. She worked as a Quality Assurance Manager for a large Yorkshire based Housing Association and then started her journey with Bluebird Care working for the Franchise Support Centre before investing in her own Bluebird Care franchise in early 2019.

A career in the social care sector has given Sheree the opportunity to lead a range of services including domiciliary care, care homes, extra care, supported living and day services and has experience of working with older people, people with learning disabilities, mental health issues, drug and alcohol misuse, homelessness, chaotic lifestyles and children and families.


Throughout her career, Sheree gained vital knowledge of the care industry and understands what excellent care looks like and more importantly, the impact that poor care has on the people who receive it.


Sheree is born and bred in Leeds and is very proud to be able to bring outstanding quality home care to her local community.


Sophie

Sophie Lowndes

Job Title: Care Manager

Joined: 2012

Sophie is the Care Manager and CQC Register Manager for Bluebird Care Leeds North. She started her journey with Bluebird Care as a Care Assistant in 2012 and flourished within a supportive environment, that saw her develop and progress to the Care Manager role.
Having worked in most roles within the business, Sophie is a fountain of knowledge in Care and Support.
Sophie leads the team with integrity, she thrives on learning every day and works hard to continuously develop the service. She manages operations in an organised manner and supports staff with confidence and kindness.


When it comes to passion for customer service and truly person-centred care, Sophie has bundles of it and her energy is infectious throughout the team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Leeds North to verify any information. View our terms and conditions. Bluebird Care Leeds North has a Platinum Service – more info.