Review from David (Son of Client) published on 15 October 2021
Submitted via Website • Report

Overall Experience

Bluebird Care staff were always caring, compassionate and attentive. Communication with family was always timely, focussed, supportive and appropriate. Whenever support needed to be increased or altered in any way, Bluebird did so efficiently.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you David for leaving us such a lovely review, it means a lot to us. We did contact David to ask if we could have improved on value for money and David said, "I am content that the cost of care was reasonable and for this reason, I answered ’satisfactory’. If the cost of care was superb value for money, I would be suspicious that corners were being cut."

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine W (Daughter of Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience

My father receives excellent care from his Bluebird carers, they have gained my father’s trust, who was a little reluctant to receive help at first. I do believe he would not be without his Bluebirds now, he speaks about them very fondly. Whenever I have contacted the office, the staff are pleasant,

taking an interest and easy to talk to, they clearly have their customers’ best interests at heart. They respond quickly to any request we have and find ways to accommodate us with our last-minute requests for additional visits when needed. I see that Bluebird have recently won awards and I can see why as they go above expectations for our family.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Elaine, Thank you so much for taking the time out of your day to leave us such a fabulous review! We are passionate about the service we deliver, so this means a great deal to our team. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eileen L (Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience

My 92-year-old mum has dementia and was well cared for by the lovely carers who looked after her.
Bluebird was very informative and loved the app provided to monitor mum's daily visits.

I would highly recommend.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Eileen,
Thank you for taking the time to leave us such a lovely review. We're delighted that you're happy with the service we provide to your Mum. If there is anything you can suggest that would help us achieve 5 stars for the value for money section, please let us know, we love to receive feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret R (Sister of Client) published on 20 July 2021
Submitted via Website • Report

Overall Experience

The care of my sister has been second to none. Myself and my sister are very grateful for the care provided to her. The whole team at Bluebird have been very professional and caring. It seems to be a very tightly and well organised business and that’s reassuring for us both.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Margaret, thank you for taking the time to leave us such a wonderful review! It’s a pleasure to support your sister. We work really hard to deliver consistently high standards so we’re delighted that you feel this way. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris T (Daughter of Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience

The team at Bluebird are the best we’ve experienced and we’ve had some bad experiences with home care companies. They are always on the ball and alert to changes in my Mum’s health and mood, they make suggestions to help but somehow never take over and just feel like a safe pair of hands. Everyone we

have spoken to has been friendly and polite and even though I know they must be terribly busy as they help many people, they make us feel like we’re the only family they support and are very giving with their time. We’re completely happy with Bluebird!

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello Chris, Thank you so much for taking the time to leave us such a wonderful review. Your feedback means a lot to us and we do work hard to keep our standards of care high for our customers and their families. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy L (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

Bluebird provides a high standard of care to my elderly mother. The access to the online daily care comments is particularly helpful, I can take a look at these whilst I am at work to see how Mum's start to the day was. Communication from the office team is very good and efficient. Everyone I deal with

is very professional, knowledgeable, compassionate, and caring. Mum has built some good relationships with the carers who provide her care. Overall I feel Bluebird provides an excellent service of care.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Wendy, thank you for taking the time to leave us such a great review! We're delighted that you're so happy with our service. If you have any suggestions for how we can provide more value for money to reach 5 stars in your opinion in this category, please let us know on 0113 2589677 or leedsnorth@bluebirdcare.co.uk. We're always open to suggestions. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sadie W (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience

Bluebird are miles ahead in terms of quality of care than other care companies we’ve used. They are professional, competent and it’s obvious from every person I have spoken to in the team that they are kind and generous people.
I couldn’t cope with everything when I was caring for Dad on my own but

since Bluebird have been involved, I’ve got my life and my relationship back with Dad. I know that if Dad ever needs any extra visits, they have a well-managed team and always find a way to accommodate our requests.
Dad enjoys the visits from his carers, they take such good care of him and he always looks immaculate. He has a cheeky sense of humour which his carers bounce off.
There are not enough words to thank you Bluebirds.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Sadie, thank you for leaving us such a wonderful review! We're delighted you feel this way about the service we provide and we very much enjoy our visits with your Dad. We work really hard to provide excellence in care so your words mean such a lot to us. Thanks again and have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E H (Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

All the care workers that have been to look after me are all so kind. They will do anything for me and nothing is too much for them. They are chatty and that is what I like. They only have kind words to say and I look forward to seeing them each morning. You were recommended to us and you are the best.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Good afternoon, thank you so much for leaving such a wonderfully warm review. We love visiting you and are delighted you feel you receive a 5-star service. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert A (Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience

From starting with Bluebird their admin and information have been excellent both from their local office and all the friendly caring staff who help me at home. I look forward to their visits and appreciate their care for me at home. They are top dollar in cost but as always you get the best if you pay

for it and they are the best in this field in my experience. I haven't yet met the franchise holder but would like to leave especially my thanks to all the friendly folk at Horsforth Leeds. Well done guys 11 out of 10!

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Robert, what a fantastic review! Thank you so much for taking the time to share your thoughts about our service. We set ourselves very high standards and are delighted you feel you receive a 5-star service from us. We must have an introductory catch up soon! Have a lovely day. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S Q (Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

Bluebird has been very beneficial in my life by helping me become more independent. Many thanks.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us such a great review. We really enjoy spending time with you and are delighted that you think so highly of our services. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mariea B (Daughter of Client) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Such thoughtful, kind and caring staff. My dad has loved the cards and little parcels of goodies that have been sent out. He felt special on his birthday after receiving a card. He also particularly loved his Easter and Spring parcel with seeds for planting; naming his seedings after his regular carers.

This has been a great comfort to our family to see that our dad is being looked after by such a caring team that know him! He’s happy and we are too! Well done Bluebird xxx

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Mariea, Thank you so much for taking to leave this wonderful review. We absolutely love supporting your Dad, he makes us smile every day. We do work really hard to try and make every one of our customers feel valued and special so we're delighted to hear that you and your Dad feel this way. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

First Class..

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Michael, Thank you so much for taking the time to leave us such a brilliant review! We absolutely love supporting you and do work really hard to provide an excellent service, so we're delighted that you feel this way. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris B (Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Bluebird has been very professional throughout all our dealings and has been able to provide the level of care that my mum needed. They have been able to accommodate last-minute changes and being extremely flexible in their approach to my mum's situation.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Chris,
Thank you so much for taking the time to leave us such a wonderful review. We work really hard to provide excellent quality service and we're delighted that you feel this way. We love what we do! Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

Bluebird continues to deliver outstanding care to my father and have not let the pandemic phase them at all. My father and I have been kept well informed with updates about the pandemic and his care team are always smart, clean and in full protective equipment. The team at their office continue to be

kind, organised and professional and our family will use Bluebird for as long as we can.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave such a kind review. We're so pleased that you feel this way, as we work hard to provide an excellent level of customer service and standard of care. Have a lovely day

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin C (Nephew of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

Impeccable service, knowledgeable team, each one with a heart of gold. They provide care for my vulnerable aunt and she couldn't be happier now. She went into a care home but didn't settle well due to the strict routines that didn't suit her. Bluebird Care helped to bring her back home where she wants

to be and the difference in her is remarkable. Bluebird helped by putting us in touch with an Occupational Therapist who recommended equipment to help my aunt get around her house safely. She's happy and alert now and looks forward to her carers visits each day. Don't even bother trying anywhere else, the service these provide is second to none. Many promise you the earth and don't deliver whereas these do exactly what they say they will, which is reassuring when it comes to family.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Martin, wow what an amazing review! Thank you so much for taking the time to leave your feedback about us. We work really hard to deliver excellence in care and we're delighted that you feel your Aunt receives this standard and honoured to have been able to help bring her back home. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie O (Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience

My carers do everything I need so I can stay at home. They help with my medicine and getting up and about. My life was miserable before my Bluebirds started helping me. I've got my life back and it means so much. I had other care companies before and they used to come late all the time but my Bluebird

carers come to my house when it suits me which is so much better. We always have a laugh too it's great.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Debbie,
Thank you for taking the time to leave us such a fantastic review! We thoroughly enjoy spending time with you and supporting you. We do our very best to provide an excellent service and it's great to hear that you feel it's a 5-star service across the board! Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William B (Partner of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience

My wife's carers at Bluebird Care Leeds North have been nothing short of outstanding, two carers, in particular, are her main carers, and they ensure she is comfortable, clean and happy at all times. She has Alzheimer's and needs a lot of care and stimulation now, they are wonderful with her and also

have a good sense of humour. My wife and I are at ease with them being part of the furniture in our home. The care they provide means that I get a break when I need it. I love my wife dearly but a little time to relax is sometimes needed and much appreciated when her carers arrive. They even go so far as to make me a cup of tea and prepare a slice of cake for me, so I can put my feet up in the other room.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi William, thank you for taking the time to leave this wonderful review. It made us quite emotional reading this because we’re so happy that you feel you have the break you deserve when our Carers visit, this is so important. We’re honoured to support you and your wife. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

Bluebird Care Leeds North are an exceptional company who listen and acknowledge my choices and my desire for independence. The staff are caring and considerate and I will be using the company for the foreseeable future.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi and thank for you so much for taking the time to leave us such a wonderful review. We thoroughly enjoy supporting you to live your life, your way and we work hard to make sure we meet our customers expectations. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from George (Brother of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience

They support my brother who has complex needs and a learning disability, they care for him as if they are his own family. They are patient and knowledgable and the office staff are so flexible with us and can't do enough for us all.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi George, Thank you so much for taking the time to leave us such a wonderful review. We work hard to deliver a 5-star service and are delighted that you feel we deliver this standard. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samantha A (Sister of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience

Bluebird helps my sister with everything she needs and know they are always looking out for her and have her best interests at heart. Nothing is too much and they are so helpful, they deserve a medal working in this pandemic. They never complain even though they have full PPE on and must be uncomfortable.

I couldn’t manage to look at my sister on my own and am so thankful.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Samantha, thank you so much for leaving such a fantastic review. We’re happy to hear that you’re so satisfied with the service, we work really hard to provide excellence in our care and support service. Have a lovely day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Bluebird Care Leeds North

Care Provided by Bluebird Care Leeds North

Good to Know