Bluebird Care Leeds North

2 Woodside Mews, Clayton Wood Close, West Park, Leeds LS16 6QE
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9.7 86 Reviews
  • Bluebird Care Leeds North, Leeds
Bluebird Care Leeds North know that there’s no place like home and are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offers a wide range of services from a half hour visit per week up to round the clock Live in Care. Tailored visits can include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

Bluebird Care Leeds North’s full Live-in Care service is a popular option, where a suitably matched Care Assistant lives in the customer’s home. This enables customers to stay safe at home and the service is completely personalised to each individual customer and provides the ultimate in safety and protection.

When people live in their own homes and receive Bluebird Care’s services, they can keep to their own familiar routines, enjoy their garden and sit with their pets in their favourite armchair. Customer’s families and friends can be reassured in the knowledge that they are safe and well cared for.

With kindness and compassion, their highly-trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Leeds North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Bellwood (Care Manager)

Bluebird Care Leeds North Reviews (86)

Total of 86, showing 61-80
9.7

Bluebird Care Leeds North has a Review Score of 9.7 (9.657) out of 10, based on 29 reviews in the last 2 years. Over all time Bluebird Care Leeds North has 86 reviews.

Overall Experience

  • 65
  • 20
  • 1
  • 0
  • 0

Date Published

86
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8
29
57

Review from Valerie H (Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for more kindness The change to new visiting times recently has worked very well following a very distressing time after an incident that was nothing to do with Bluebird, but they saw I needed extra help and came to my rescue. Bluebird made changes I needed and are very helpful and pleasant
with understanding. It cheers me up each day to see them!

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Valerie, Thank you so much for taking the time to leave such a fantastic review. We're delighted that you feel you receive a 5-star service and thoroughly enjoy supporting you! Have a lovely day.


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Review from John H (Son of Client) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that Bluebird Care is a professional, reliable and caring organisation.
I feel that the staff genuinely care about mu father and so a good job overall.
I am pleased with my choice of carers.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi John,
Thank you for leaving such a positive review about our services. We are continuously looking for ways we can exceed our customer's expectations, so if you have any suggestions about how we can achieve 5-star ratings in the areas you rated us "Good" - 4 stars, we'd love to hear them. You can contact us on 01132589677 or leedsnorth@bluebirdcare.co.uk. Have a lovely day.


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Review from John R (Son of Client) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy to help, really friendly, reliable and for my dad, a godsend.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi John,
Thank you so much for taking the time to leave such a fantastic review. We're delighted that you're so pleased with our service. It's really important to us to get it just right for every person we support. Have a lovely day.


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Review from Hilda O (Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care assistants provide an excellent standard of care, whilst preserving my independence as much as possible. They are all sensitive to my needs and provide support and care as required. The continuity of care enables them to be aware of issues that need intervention; for example, if I have an infection,
they know if I am confused and need antibiotics. When attending my hospital appointments, my consultants value their input and contribution to the consultation.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you for leaving such a positive review and we are delighted to hear you’re so happy with the service you receive from us. If there is anything you could suggest we could do to be awarded 5 stars in Management and Value for Money, please do let us know. Have a lovely day.


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Review from Pamela B (Daughter of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been with Bluebird for nearly 2 years and we have been very pleased with the service we have received. Two or three carers in particular really go above and beyond to make my father's difficult life a little easier. They put on washing and hang it up, attend to his personal care and prepare
his breakfast and a sandwich and buttered scone for lunch. They have not let us down once, every morning a carer has come, all through lockdown and the pandemic. We are truly appreciative and thankful to Bluebird for making an elderly, disabled man's life better and enabling him to carry on living in his own home.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you so much for taking the time to leave us such a great review. We're honoured to support your Father, he's a lovely man. I notice you awarded 4 out of a possible 5 stars for 'value for money', if there is anything we can do to provide even better value for money please do let us know by calling us on 0113 2589677 or emailing us at leedsnorth@bluebirdcare.co.uk. Have a lovely day and thanks again.


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Review from Patricia M (Client) assisted by family/friend published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers considerate, helpful and caring. No task is too small or great. I have always found that they arrive on time, thus allowing me to organise/plan my day.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Patricia,
Thank you so much for taking the time to leave us a review. We're pleased that you feel the service you receive from Bluebird Care is good. I you have any suggestions for how we can improve further to achieve 5 stars in all areas, just let us know by speaking to your friendly office team on 0113 2589677 or email us at leedsnorth@bluebirdcare.co.uk. Have a lovely day.


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Review from Alice W (Client) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel like the Bluebirds are my family, I don't have any family living close to me and they look out for me as if they are my own flesh and blood. They are simply angels! I wouldn't be able to stay at home without them and I love their company.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave such a lovely review. We love spending time with you and supporting you to stay at home safely. Have a lovely day.


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Review from L K (Daughter-in-law of Client) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with any of the care my mother-in-law has received. I am also appreciative of the suggestions made by the carers to make my mother-in-law's care better. She looks cared for and comfortable and it enables her to stay in her own home.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Thank you so much for taking the time to leave us a review. We're delighted that you feel that your mother-in-law is well cared for. If you have any ideas about how we can provide even more value for money, please get in touch with us at our office at 0113 2589677 or email us at leedsnorth@bluebirdcare.co.uk. We're always open to ideas! Have a lovely day.


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Review from R O (Son of Client) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good manner with my parents.
Very helpful.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi and thank you for taking the time to leave us a review. We're delighted that you're happy with the service we provide to your parent. If you have any suggestions about we can improve further. Have a lovely day.


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Review from Bob B (Son of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with Bluebird's professional and caring approach to dealing with my mother.
It has been a difficult step forwards for my family, and I'm pleased to say that everything appears to be going well.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Bob, thank you so much for taking the time to leave such a lovely review. It's important to us that we provide excellent standards of care and support and it's great to hear that we are getting this right with your mother. If you have any suggestions about how we can improve even further on value for money, we'd be really interested to hear your views. Have a lovely day.


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Review from Bessie K (Client) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been visiting me for years. They come 3 or 4 times a week and help me with my domestic tasks because I’m no longer able to do it myself. All the carers are lovely, kind and willing to help me with anything. It’s so nice to see a friendly face, have our chats and I feel really happy with
the service.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Bessie, thank you so much for taking the time to leave us such a lovely review. It's an honour to support you and we enjoy our chats very much too. Enjoy the rest of your day.


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Review from P D (Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been wonderful in helping me recover from my operation. Nothing is too much trouble, and I look forward to my daily visits as we have a good natter. They even filled up my bird feeder so that I could watch the birds from my chair.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello, thank you so much for taking the time to leave such a lovely review. We're delighted that you receive 5-star service, as we set ourselves very high standards of customer service and care. Have a lovely day and stay safe.


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Review from G G (Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are great. I am glad I have them. I would recommend them to anyone. I think they are smashing.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello,
Thank you so much for taking the time to leave us a review. We're thrilled that you feel you receive an excellent service as we set ourselves very high standards of customer service and care. Have a lovely day and stay safe.


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Review from A A (Client) published on 28 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.

Reply from Sophie Lowndes, Care Manager at Bluebird Care Leeds North

Hi Audrey, thank you so much for taking the time to leave us a review. We are pleased to hear you receive a great service. If there is anything you can suggest that would make your experience even better, please let us know on 01132589677 or leedsnorth@bluebirdcare.co.uk. Have a lovely day and stay safe.


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Review from Geoff H (Client) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I normally just have a cleaning and laundry service, but whilst I am having to self isolate, I rely on my cleaner to do my shopping - which is going well, thank you. I could not manage without this help.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Geoff,
Thank you so much for taking the time to leave us a review. We are pleased to hear you receive a great service. If there is anything you can suggest that would make your experience even better, please let us know on 01132589677 or leedsnorth@bluebirdcare.co.uk. Have a lovely day and stay safe.


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Review from Julia T (Niece of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being unable to visit my relative has been very difficult for us in the lockdown situation, but it is so reassuring to know that the Bluebirds visit twice a day and they contact me if there are any immediate issues. I know that my Aunt is safe, taking her medication, and eating her meals. The area supervisor
also contacts me by email if necessary and to offer their help with anything. I also have access to an app; which gives me details of each visit; this is excellent, particularly when we are on holiday.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Julia,
Thank you so much for taking the time to leave us a review. We are committed to providing excellence in care and customer service and we're delighted that this has been your experience. Have a lovely day and stay safe.


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Review from Angela (Daughter of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Bluebird highly enough.
Always helpful, happy, friendly with an out of hours team who are there in emergencies too.
Whether it’s asking if they can do some shopping or something more, it’s always arranged with a smile.
Living 3.5 hours drive away, Bluebird visit my parents every day
if there are any concerns, I get a call which puts my mind at rest.
Yesterday I received a call to say my dad wasn’t well. I got ready and got in the car ready to go up there. I was worried that my mum would be on her own waiting for the ambulance. I asked if the carer could stay, I understood that whilst under the Coronavirus situation if she couldn’t. The company rescheduled everything and the carer stayed with my parents until I arrived some 3-4 hours later.
You never know how an agency is until you need them at a time of emergency.
Bluebird have demonstrated repeatedly just how much they care.
Being able to live independently is made so much easier with this team of amazing carers.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi Angela,
Thanks so much for taking the time to leave this review. We set ourselves very high customer standards and are delighted that this is what you receive. Everyone in our team loves what they do and we all love to care, it's an honour to support your Mum. Have a lovely day.


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Review from M H (Client) assisted by family/friend published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is comforting to know each night that the Bluebird carer, within minutes of the agreed time, will arrive and be cheerful, helpful and thoughtful about what she is doing and will often make helpful suggestions. I couldn't ask for a better start to the day.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hello, Thank you taking the time to leave a review about our services. We strive for excellence in our customer service, so if you have any suggestions for how we can be even better, please let us know on 0113 2589677 or leedsnorth@bluebirdcare.co.uk. Have a lovely day and stay safe.


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Review from R P (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main concerns are:-
Running out of things without being advised. Throwing out things after their expiry dates. Some carers are unsure about the aga and keeping it clean.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you for taking the time to leave us a review. We set ourselves high customer service standards and it's great to hear that you're happy with the service you receive. We are always looking to continuously improve, so if you have further suggestions about we can resolve the points you made, please get in touch with us and talk it through with our friendly office team. Have a lovely day.


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Review from J C (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the lady who is assisting me with my shower. She is very pleasant and very competent and I would certainly recommend her.

Reply from Sheree Jenman, Director at Bluebird Care Leeds North

Hi, Thank you for taking the time to leave us a review. We set ourselves high customer service standards and it's great to hear that you're so happy with the service you receive. If you have any further suggestions about how can improve even further, please just let us know by emailing us at leedsnorth@bluebirdcare.co.uk or by calling us on 0113 2589677. Have a lovely day.


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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Bluebird Care Leeds North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Bluebird Care Leeds North is calculated as follows: ( (119 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 172 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Leeds North is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

Sheree

Sheree Jenman

Job Title: Director

Sheree brings a wealth of professional expertise to Bluebird Care. Prior to owning Bluebird Care Leeds North, Sheree was a Quality Manager with the Bluebird Care Franchise Support Centre, providing advice and support to around forty Bluebird Care franchises in the North and East Midlands region.


Sheree said,
"Bluebird Care stands for exactly the type of quality care provision that I want to be associated with. I knew the moment I became involved with Bluebird Care that this brand represented the type of quality services that I’m happy to put my name to. Coming from a care and quality background, I self-assess our service on a daily basis and I’m only satisfied with a service that holds dignity and respect at its heart and is good enough for my own loved ones.”

Bringing with her, 18 year's experience in the health and social care sector in a variety of roles, Sheree initially worked as a front-line Support Worker, Registered Manager and then Senior Manager of multiple services. She worked as a Quality Assurance Manager for a large Yorkshire based Housing Association and then started her journey with Bluebird Care working for the Franchise Support Centre before investing in her own Bluebird Care franchise in early 2019.

A career in the social care sector has given Sheree the opportunity to lead a range of services including domiciliary care, care homes, extra care, supported living and day services and has experience of working with older people, people with learning disabilities, mental health issues, drug and alcohol misuse, homelessness, chaotic lifestyles and children and families.


Throughout her career, Sheree gained vital knowledge of the care industry and understands what excellent care looks like and more importantly, the impact that poor care has on the people who receive it.


Sheree is born and bred in Leeds and is very proud to be able to bring outstanding quality home care to her local community.


Sophie

Sophie Lowndes

Job Title: Care Manager

Joined: 2012

Sophie is the Care Manager and CQC Register Manager for Bluebird Care Leeds North. She started her journey with Bluebird Care as a Care Assistant in 2012 and flourished within a supportive environment, that saw her develop and progress to the Care Manager role.
Having worked in most roles within the business, Sophie is a fountain of knowledge in Care and Support.
Sophie leads the team with integrity, she thrives on learning every day and works hard to continuously develop the service. She manages operations in an organised manner and supports staff with confidence and kindness.


When it comes to passion for customer service and truly person-centred care, Sophie has bundles of it and her energy is infectious throughout the team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Leeds North to verify any information. View our terms and conditions. Bluebird Care Leeds North has a Platinum Service – more info.