Bluebird Care Mid Staffordshire has a Review Score of 9.6 (9.627) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care Mid Staffordshire has 14 reviews.
Review from Stuart F (Son of Client) published on 10 February 2025
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Reply from Emma Richards, Business Development Manager at Bluebird Care Mid Staffordshire
Thank you for such kind words. It has been a pleasure to support your parents over the years and we feel privileged to be part of their lives. We are so pleased to hear that the care has given you peace of mind and allowed you to have time for yourself worry free. We thank you again for such a lovely review and wish you well.
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Review from Elizabeth W (Daughter of Client) published on 10 February 2025
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Reply from Emma Richards, Business Development Manager at Bluebird Care Mid Staffordshire
Thank you for such a kind review. It is always a pleasure to support your mum and the carers take great pride in doing so. We are very happy that this gives you peace of mind and hope we can continue to do so. Thank you again for taking the time to write such a lovely review.
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Review from J C (Daughter of Client) published on 29 August 2024
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Review from C W (Daughter of Client) published on 7 March 2024
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Reply from Allen Willey, Registered Manager/Owner at Bluebird Care Mid Staffordshire
Thank you so much for your very kind words. As you know we aim to deliver outstanding care and I am extremely happy to hear that this has been achieved for your mum. You know where we are if you need anything at all. It is lovely to work with you both.
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Review from Karen D (Daughter of Client) published on 15 January 2024
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Reply from Sam Taylor, Reviews Team at Bluebird Care Mid Staffordshire
Hello Karen, thank you for rating us, we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!
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Review from J C (Daughter of Client) published on 20 April 2023
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Reply from Emma Richards, Business Development Manager at Bluebird Care Mid Staffordshire
Thank you for taking the time to review the care and support that your parents are receiving. It is an absolute pleasure to be able to provide this service to them and the carers enjoy visiting. It is fantastic to know that the support makes a difference. Kindest regards.
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Review from Elaine G (Daughter of Client) published on 28 March 2023
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Reply from Emma Richards, Business Development Manager at Bluebird Care Mid Staffordshire
Thank you very much for your kind words and taking the time to publish such a lovely review.
We have a fabulous team of care staff who are truly dedicated to supporting all of the customers we have.
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Review from J S (Client) published on 19 March 2021
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Review from M P (Client) published on 9 March 2021
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Review from J C (Client) published on 9 March 2021
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Review from Margaret W (Client) assisted by family/friend published on 9 March 2021
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Review from C K (Client) published on 9 March 2021
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Review from D A (Client) published on 9 March 2021
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Review from Sarah P (Sister of Client) published on 9 February 2021
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Reply from Allen Willey, Director Owner at Bluebird Care Mid Staffordshire
Thank you so much for these very kind words. The Care Workers we have are truly amazing and I am very proud of all of them.
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The Review Score of 9.6 (9.627) out of 10 for Bluebird Care Mid Staffordshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.927 for Bluebird Care Mid Staffordshire is calculated as follows: ( (39 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.927
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Mid Staffordshire is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Apr 2019
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Job Title: Director Owner
Joined: 2006
Allen has spent his entire career in the care industry, He joined Bluebird Care in 2006 as one of our first 2 carers. Since then, Allen has done every job in the company and worked his way up to the role of Managing Director. Allen’s dedication and passion have taken him to the top of the company and he now spends the majority of his time on business-related activities and auditing our services to ensure they are compliant with the regulation set out by the Care Quality Commission. Allen has now brought the Company and is now the proud owner and will continue to run the company with complete dedication and compassion.
Job Title: Care Manager
Joined: 2012
Sam joined us as assistant Care Co-ordinator for Cannock in 2012 and has excelled in all aspects of her role. She then got the job of Care Co-ordinator for Bluebird Care at our South Staffs office. Sam has completed her NVQ level 2 & 3 in Health and Social Care and has achieved a management qualification. Sam has also completed her NVQ level 5 Management. Sam then moved back to Cannock with a new job role of Quality & Compliance Officer for the Mid Staffs and South Staffs Branches in 2016. Sam has now been promoted to Care Manager for Bluebird care Mid Staffs, Sam is now working closely with Allen to ensure we deliver a high standards of care to all of our customers and that Bluebird care continue to stay compliant in all areas. Sam is also a train the trainer for Basic life support, Dementia and End of life Care.
Job Title: Business Support Officer
Joined: 2007
Ric joined us as a care worker in 2007 and proved to be very popular with his customers. When the position of care co-ordinator became vacant in 2010 Ric was the successful applicant. Ric also provides in house IT support to all the office staff at the Cannock branch, He changed job role again within the company late in 2014 and is now the Business Support Officer for the Cannock branch of Bluebird Care, sourcing new care packages from the council’s portal and growing the business, He also closely monitors care workers activity in the field and feeds that back to the appropriate team.
Job Title: Business Development Manager
Joined: 2010
Emma has been working in the care industry since 1997 & joined us as Senior Care Supervisor at Stafford in 2010, being promoted to care manager for Cannock in 2011. Her nurturing style and commitment to high quality have always been central to her role. Emma has been responsible for the high quality of care we deliver as well as managing the office and care worker teams. The opportunity arose for Emma to take on a new challenge, within Bluebird Care and in 2016 she became our Business Development Manager with her goal set to develop and grow the business, looking at our services for the future. Emma holds many qualifications including the PTTLS training qualification & level 5 leadership in Heath & Social Care.
Job Title: Care Coordinator
Joined: 2017
Amy (Dot) joined us as a Care Assistant in May 2017, Amy worked in domiciliary care and with our Learning difficulty customers as this is a great passion of Amy’s. Amy developed her skills and knowledge quickly and it immediately became transparent that Amy had the skills we needed for the positions of a care co-ordinator. In September 2018 Amy was offered the role of Care coordinator and has become extremely popular with our care staff and customers, Amy has a very infectious personality and always goes above and beyond for everyone. Amy has NVQ levels 2, 3 and 5.
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