Bluebird Care Mid Staffordshire

Suite 7, Bermar House, Rumer Hill Business Estate, Cannock WS11 0ET
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9.6 14 Reviews
  • Bluebird Care Mid Staffordshire, Cannock
Bluebird Care Mid Staffordshire is a domiciliary care agency offering care to people over 65, younger adults with learning disabilities, physical disabilities, those with dementia and sensory impairment.

Care and support is tailored to meet the needs of individuals and is delivered to ensure flexibility, choice and continuity of care.

People are supported safely with their personal care by staff that know them well.

People are supported to be independent and their choices and preferences are respected and known to staff.

Staff are caring, kind and respectful. People's privacy and dignity is promoted.   

Staff recruitment procedures ensure staff are subject to appropriate pre-employment checks to ensure they are suitable to work in a care setting.

Care Provided by Bluebird Care Mid Staffordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Allen Vanderwyk-coyne (Owner & Registered Manager)

Bluebird Care Mid Staffordshire Reviews (14)

9.6

Bluebird Care Mid Staffordshire has a Review Score of 9.6 (9.627) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care Mid Staffordshire has 14 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird has looked after both my parents over the last 12 years. The care provided was both self and social services funded. Dealing with Bluebird was always easy. They are simple to contact and straightforward to talk to. They always went the extra mile to make sure that my dad was fine and rang me,
chemist, doctors, paramedics and the ambulance services. To ensure they were safe. If problems arose and visits were late or missed. The team rang or one of the supervisors would pop in to cover the call. The care gave me a great deal of confidence in them allowing me to go away on holidays without worrying anything was going to be missed. All in all the best money ever spent on my parents, giving my parents independence and peace of mind that a safety net was there if they needed.

Reply from Emma Richards, Business Development Manager at Bluebird Care Mid Staffordshire

Thank you for such kind words. It has been a pleasure to support your parents over the years and we feel privileged to be part of their lives. We are so pleased to hear that the care has given you peace of mind and allowed you to have time for yourself worry free. We thank you again for such a lovely review and wish you well.


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Overall Experience  Overall Experience 5.0 out of 5

The care given to our mum by all the staff has been incredible, they treat her with the utmost respect and kindness at all times.
Keeping us informed about her care and giving us peace of mind that Mum is safe.

Reply from Emma Richards, Business Development Manager at Bluebird Care Mid Staffordshire

Thank you for such a kind review. It is always a pleasure to support your mum and the carers take great pride in doing so. We are very happy that this gives you peace of mind and hope we can continue to do so. Thank you again for taking the time to write such a lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

We have come back to Bluebird Care and we couldn't be happier! We only left as the council made us due to money issues. They have always been absolutely brilliant with my mom and dad. Our short time away has really shown what a great job your staff do! I now feel I can breathe and feel my dad is being
looked after at all times.
Huge thank you to all the staff.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a Bluebird Care Customer for nearly 20 years (it could be possibly more). But reflecting on recent life experiences she has encountered I have to say the team of always been very supportive. It cannot be easy as a carer to move from client to client with some type of restricted timescale
however, at no point has my mum ever felt rushed or left alone because something hasn’t gone completely right in her care plan. Life is not one smooth transition, but the carers that have gone to my mums over many years have always made sure that things run as smoothly as possible for her during the time of their care with her.

Reply from Allen Willey, Registered Manager/Owner at Bluebird Care Mid Staffordshire

Thank you so much for your very kind words. As you know we aim to deliver outstanding care and I am extremely happy to hear that this has been achieved for your mum. You know where we are if you need anything at all. It is lovely to work with you both.


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Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the service that my mom receives from Bluebird Care. All staff are excellent and nothing is too much trouble. The office staff are excellent and any requests are dealt with promptly. Would highly recommend Bluebird Care.

Reply from Sam Taylor, Reviews Team at Bluebird Care Mid Staffordshire

Hello Karen, thank you for rating us, we appreciate you taking the time to do this! Please do not hesitate to reach out if there's more we can do for you!


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Overall Experience  Overall Experience 5.0 out of 5

My parents were initially reluctant to having carers to support them, but 6 months later they are very happy with the care that Bluebird Care Mid Staffordshire
carers give. As well as support with washing, ironing, and changing bedding, they give my parents the ability to continue with activities outside
the home, such as shopping and appointments which especially helps with my mum's mental health. The carers are patient, supportive and provide social interaction. My parents now think having carers is a great idea and speak very highly of them all.

Reply from Emma Richards, Business Development Manager at Bluebird Care Mid Staffordshire

Thank you for taking the time to review the care and support that your parents are receiving. It is an absolute pleasure to be able to provide this service to them and the carers enjoy visiting. It is fantastic to know that the support makes a difference. Kindest regards.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are always polite and respectful and go out of their way to ensure my dad gets the care he needs. They feed back to me any problems they encounter so that we can come up with a workable solution and implement as soon as possible. I have found the team to be caring and go the extra mile if needed.

Reply from Emma Richards, Business Development Manager at Bluebird Care Mid Staffordshire

Thank you very much for your kind words and taking the time to publish such a lovely review.
We have a fabulous team of care staff who are truly dedicated to supporting all of the customers we have.


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Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the carers I get. Some go beyond and go the extra mile. I can't thank the care team enough.

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Overall Experience  Overall Experience 4.0 out of 5

All the carers are very kind and pleasant. Most of the care is excellent. They are also very helpful.

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Overall Experience  Overall Experience 4.0 out of 5

Most Saturdays I receive a programme in the post that informs me which carers are likely to visit me in the week that follows.
Before a new carer comes on her own to visit me she will always have been introduced to me by one of my regular carers. She will know the procedures and will perform the very
efficiently and caringly. My carers are all very friendly as well and it is a pleasure to see them.

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Overall Experience  Overall Experience 3.0 out of 5

I have been using Bluebird Care for quite a while now. I am very happy with the care I receive. The girls are fantastic. I look forward to my morning call.

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Overall Experience  Overall Experience 5.0 out of 5

I have been using Bluebird Care for many years. I have MLD and the staff are aware of my issues and work with me to get things done. The staff are understanding and caring. I would recommend this care company above others because they go above and beyond.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers are smart, clean and wear full PPE always pleasant and make sure all my needs are met. I would trust any of these girls with anything I own great carers.

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Overall Experience  Overall Experience 5.0 out of 5

The care, professionalism and dedication of all Bluebird staff as a whole are second to none.
The selflessness and determination of staff in the face of this pandemic are exemplary and a credit to Bluebird.
We can not thank them or recommend Bluebird enough.

Reply from Allen Willey, Director Owner at Bluebird Care Mid Staffordshire

Thank you so much for these very kind words. The Care Workers we have are truly amazing and I am very proud of all of them.


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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Bluebird Care Mid Staffordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Bluebird Care Mid Staffordshire is calculated as follows: ( (39 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mid Staffordshire is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (5)

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Allen Vanderwyk-Coyne

Job Title: Director Owner

Joined: 2006

Allen has spent his entire career in the care industry, He joined Bluebird Care in 2006 as one of our first 2 carers. Since then, Allen has done every job in the company and worked his way up to the role of Managing Director. Allen’s dedication and passion have taken him to the top of the company and he now spends the majority of his time on business-related activities and auditing our services to ensure they are compliant with the regulation set out by the Care Quality Commission. Allen has now brought the Company and is now the proud owner and will continue to run the company with complete dedication and compassion.


Sam

Sam Taylor

Job Title: Care Manager

Joined: 2012

Sam joined us as assistant Care Co-ordinator for Cannock in 2012 and has excelled in all aspects of her role. She then got the job of Care Co-ordinator for Bluebird Care at our South Staffs office. Sam has completed her NVQ level 2 & 3 in Health and Social Care and has achieved a management qualification. Sam has also completed her NVQ level 5 Management. Sam then moved back to Cannock with a new job role of Quality & Compliance Officer for the Mid Staffs and South Staffs Branches in 2016. Sam has now been promoted to Care Manager for Bluebird care Mid Staffs, Sam is now working closely with Allen to ensure we deliver a high standards of care to all of our customers and that Bluebird care continue to stay compliant in all areas. Sam is also a train the trainer for Basic life support, Dementia and End of life Care.


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Ric Vanderwyk-Coyne

Job Title: Business Support Officer

Joined: 2007

Ric joined us as a care worker in 2007 and proved to be very popular with his customers. When the position of care co-ordinator became vacant in 2010 Ric was the successful applicant. Ric also provides in house IT support to all the office staff at the Cannock branch, He changed job role again within the company late in 2014 and is now the Business Support Officer for the Cannock branch of Bluebird Care, sourcing new care packages from the council’s portal and growing the business, He also closely monitors care workers activity in the field and feeds that back to the appropriate team.


Emma

Emma Richards

Job Title: Business Development Manager

Joined: 2010

Emma has been working in the care industry since 1997 & joined us as Senior Care Supervisor at Stafford in 2010, being promoted to care manager for Cannock in 2011. Her nurturing style and commitment to high quality have always been central to her role. Emma has been responsible for the high quality of care we deliver as well as managing the office and care worker teams. The opportunity arose for Emma to take on a new challenge, within Bluebird Care and in 2016 she became our Business Development Manager with her goal set to develop and grow the business, looking at our services for the future. Emma holds many qualifications including the PTTLS training qualification & level 5 leadership in Heath & Social Care.


Amy

Amy Wilson

Job Title: Care Coordinator

Joined: 2017

Amy (Dot) joined us as a Care Assistant in May 2017, Amy worked in domiciliary care and with our Learning difficulty customers as this is a great passion of Amy’s. Amy developed her skills and knowledge quickly and it immediately became transparent that Amy had the skills we needed for the positions of a care co-ordinator. In September 2018 Amy was offered the role of Care coordinator and has become extremely popular with our care staff and customers, Amy has a very infectious personality and always goes above and beyond for everyone. Amy has NVQ levels 2, 3 and 5.


Frequently Asked Questions about Bluebird Care Mid Staffordshire

What Type of Services does Bluebird Care Mid Staffordshire offer?

Bluebird Care Mid Staffordshire offers Home Care.

How many Carers does Bluebird Care Mid Staffordshire employ?

Bluebird Care Mid Staffordshire employs 54 carers.