What Type of Services does Bluebird Care Richmond & Twickenham offer?

Bluebird Care Richmond & Twickenham offers Home Care.

How many Carers does Bluebird Care Richmond & Twickenham employ?

Bluebird Care Richmond & Twickenham employs 115 carers.

Bluebird Care Richmond & Twickenham, Electroline House, 15 Lion Road, Twickenham, London TW1 4JH

Order by:

Review from John J (Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience

Exemplary service at all times. Always punctual, fully aware of what is required, and very knowledgeable re differing conditions. I could not ask for better care and enjoy our conversations while being well looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liane B (Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience

Most carers were very helpful and tried to do their best but two I found wanting.
I now have found my ideal carer and friend and I do not want anyone else unless it's necessary. The management know a couple of other ones I would be happy with if my carer was away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia L (Client) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience

I have always been treated with great care and kindness. I am now fully recovered thanks to all the excellent care and attention.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V S (Son of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience

We arranged care for our mother with Bluebird Care. From the first consultation to the pre-start meeting and now five weeks into the care, it's clear that Bluebird's staff genuinely care and understand her needs. They aim to keep a consistent carer contact who is brilliant and are proactive in providing

updates and advice. Their technology platforms allow us to monitor the results of the daily visits.
I highly recommend Bluebird. In fact, we now realise we should have started several months ago as we can see a significant and positive change in my mother's quality of life. Thank you to all the team!

Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham

What wonderful feedback, thank you. It is a real pleasure looking after your mother. Our teams are so passionate and caring and I will feedback to them. Our ethos is building relationships by allowing the care teams to spend genuine time with the people they look after and being transparent with our technology to give peace of mind to the family around them. We are so happy that we have had such a positive impact on the quality of your mother's life. All the very best, Peter.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew M (Relative of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience

The carers at Bluebird Care are doing an amazing job looking after our relative. She is caring, proactive, compassionate, thorough, diligent, professional and reliable.

Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham

Thank you for your review, it is wonderful to hear and I will make sure the team are thanked personally. We work very hard to provide industry leading support and training to our teams and it is lovely to hear that this results in amazing care for your loved one. All the very best and thanks once again for your time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan M (Daughter of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience

I feel the carers are very professional and kind. They alert me of any concerns about Mum and are excellent at housework and gardening. Hence, they have helped me also knowing that Mum is in safe hands. They also administer the medication for Mum.

Reply from Tim Rowland-Jones, Director at Bluebird Care Richmond & Twickenham

Thank you for your kind review, it is a pleasure looking after your mum and helping her to remain in her own home. We are so glad we have given you reassurance that she is in safe hands. All the very best, Tim.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon H (Son of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

Fantastic all-round care and service. All the carers are all extremely helpful, professional and friendly. Thanks so much for continued hard work. All the best.

Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham

Thank you so much for recognising all the hard work. We are very passionate about training and developing our teams and it is so nice to see that this results in such positive feedback. All the very best, Peter.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion R (Client) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience

I have used Bluebird Care over the previous five years, initially for my husband and now for myself. The care given has been with competence, kindness and consideration. The carers are obviously trained and with the right attitude for dealing with people's needs in their own homes. Very grateful. Contact

with the office staff has been equally good and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience

Difficult at first due to constant changes and need to advise each carer on help ect required. Now with an outstanding regular carer with trusted others covering days off, my life is enhanced. I can only with that it will continue in this way

Reply from Peter Slough, Managing Director and owner at Bluebird Care Richmond & Twickenham

Thank you for your feedback on our home care service; it is our pleasure to support you to remain safe and happy in your Richmond home. I understand from your Customer Care Manager that your regular carers took their annual leave in the first several weeks of care beginning and this was disruptive for you. I am grateful that our Care Coordinators and your Customer Care Manager worked together with you to ensure continuity was swiftly restored and your Care Assistants - including those rostered in to cover your regular carers' holidays - are exceeding your expectations. Continuity of care is extremely important to our customers and our care colleagues; ensuring we make the perfect match is vital. I am delighted to read that this meticulous matching process is enhancing your every day - what a wonderful turn of phrase! - and I can assure you that our Bluebirds will continue to excel! Thank you again for sharing your experience with the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frank D (Civil Partner of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience

My partner was in the care of Bluebird Carers for over 4 years.
Living partly in Germany I needed to have an agency which took care of my partner during my absence.
I can highly recommend Bluebird Care.
The people involved with Bluebird Care are very competent, friendly and ever so helpful.
Over

the years a lot of extra duties needed to be organised within minutes and it was a great relief for me to know that my partner was in such good hands.
(Like him having a fall, visits to hospitals, general household duties or other events).
Every person who needs to be cared for will be assessed and an explicit care plan with relatives and carers will be arranged.
Regular check-ups are happening to guarantee that the care plan is up to date.
All carers who looked after my partner over the years were emphatic and enjoyed their job and the work with elderly people.
I can't thank them enough.
You have done a great job and sure will do in the future.
Thanks a million.

Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for sharing your experience of our home care service; it was our pleasure to support your partner to remain safe and happy in his home. It is our mission to support local Richmond borough residents with a diagnosis of Alzheimer's or dementia to live independently with dignity - on their terms - in their own homes for as long as they desire. With several visits each day, I am delighted to read that you and your partner experienced our signature blend of professional care and kindness with every interaction.
Every person has a journey in care and this journey can change at a moment's notice. Your partner's dedicated Customer Care Manager was able to swiftly adapt his care plan over the years to ensure he received his ideal support, in line with his preferences and requirements. Delivering truly bespoke home care takes a high level of dedication, diligence and oversight; I am pleased to read that you found our service to meet and exceed your expectations!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J R (Wife of Client) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience

From making telephone calls to Bluebird Care to carer visits, everyone is so helpful.
The carers that currently come respond generously to the client's needs - sometimes the client won't cooperate, refusing to get up but the carers are always kind and humorous.
Thank you.

Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

As a customer's wife, your feedback is extremely valuable; thank you for sharing your insights. It has been a pleasure to support your husband to stay safe and happy in your Kew home for the past two and a half years. Alongside our regular visits, I'm delighted to see that our ability to provide responsive ad hoc respite care, including live-in care, has proven a significant support to you and your children. We are proud of our ability to shape our service to fit your precise requirements. Working toward your family's collective best outcome - keeping your husband safe, happy and comfortable at home - shall remain our mission. I am pleased to read that you are met with great professionalism, kindness and humour at each visit. We hire for values - compassion, empathy, kindness - and train for excellence in care. Every visit is an opportunity for us to spread smiles... we believe that a smile can travel the world!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Client) assisted by family/friend published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience

The carers from Bluebird Care are a godsend - I couldn't cope without them. They get me washed and dressed every morning and are very kind and caring - they are always respectful too.
The staff in the office are really helpful and make changes to my care plan if I want something done a bit differently.
Thank

you Bluebird!

Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham

What kind and generous words to describe our service... thank you for sharing your thoughts with us! It is our pleasure to support you to stay safe and happy, living life on your terms, in your Hampton home. It's quite remarkable what a single visit each day can achieve. With a focus on personal care, ensuring medication is correctly and safely administered and preparing a delicious, healthy, mood-boosting morning meal, the difference a daily visit can make is extraordinary. You mention the adaptability of your support - to your Bluebirds, this is critical. One's care plan, preferences and goals can change monthly, weekly, daily... your care must be equally responsive and I am delighted to hear this is your experience. I have passed your kind words directly on to your care team; it has meant much to hear directly from you! It has been our honour to provide life-enhancing care to Richmond Borough residents for the past sixteen years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul C (Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience

Bluebird Care carers make regular, weekly (Tuesday and Friday) visits to undertake services such as ironing and changing bedsheets. I have reduced mobility and carers provide general services to help with this as required.

Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

It has been our pleasure to support you to remain happy, safe and independent in your Twickenham home. Each person's journey in care is as individual as they are; a few visits a week to support you in keeping your home at its customary high standard also allows us to boost and safeguard your mental and physical well-being. You and your daughters can rest assured that your Bluebirds are there for you as and when you require further support. Your customer care manager tells me that you are a keen music and rugby enthusiast and an avid reader... I gather we have matched you with like-minded care assistants who share your passions, which I am delighted to see! Remaining in the comfort of your own home is of the utmost importance to you; your Bluebirds are here to help make this happen.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy S (Friend of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience

My friend has a wonderful carer. She looks after my friend to a very high standard in every aspect of care. If I had a carer I would love to have this particular carer as nothing is too much trouble as she goes above and beyond her care duties. I would nominate her as the best carer at Bluebird.

Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for sharing your dear friend's experience of our service. I am delighted to read that your friend's care assistant supports her to a very high standard in every aspect of care, going above and beyond with exceptional service. We recruit our carers based on shared values - kindness, empathy, compassion - and train for excellence in care. We then seek to match our customers to their ideal Bluebird(s) based on specialist requirements, preferences, and personality. We believe this special mix of values, training, and careful consideration produces the gold standard of support for Richmond residents. Supporting your friend to remain safe and happy in her home for the past two years has been our great honour; our Bluebirds hope to support her for as long as she wishes! Thank you again for sharing your kind words...they mean the world to our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Russell G (Son of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience

My mother gets on so well with her carers that it is like having a friend present which keeps her relaxed and happy. Her health and general well-being has definitely improved thanks to efforts from Bluebird staff. I have found the care to be of the highest standard and I am able to relax in the knowledge

that her needs are being met and she is still having a full day-to-day life.

Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for sharing your experience of our home care and live-in care service; it is our pleasure to support your mum to stay safe and happy in her home. Our live-in care service is the pinnacle of personalised support; to hear your mum receives the highest standard of care is wonderful to hear! The peace of mind our live-in care service provides to family members is unmatched. Once you witness firsthand your loved one's progression and improvement in health and mental well-being, you absolutely can relax and know their health and happiness are in safe hands. Our mission is to deliver life-enhancing live-in care that we'd be happy for our family members to receive. I am delighted to read this is exactly what your mother and your family are experiencing!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel S (Client) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience

Bluebird Care Richmond & Twickenham are friendly and always full their time with me in a purposeful way.
Tasks are recorded; times are recorded too.
I rely on my daily visit from a Bluebird Care Richmond & Twickenham.

Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you for your kind words; assisting you to remain safe and happy in your Kew home has been a true pleasure for our team over the past three years. Your carer's daily weekday visits are a joy and I know your Customer Care Manager also holds you in the highest esteem. Our Care Assistants are hired for their values - empathy, compassion, kindness - and trained to deliver the highest standard of professional care in the Richmond borough. Our recording and reporting are irreproachable; our system allows nominated family members, friends and healthcare professionals to access real-time care notes from anywhere in the world with an internet connection. I am delighted that you are happy to rely on your Bluebirds! As your needs shift and change with time, we will be with you to support your goal of remaining comfortable, safe, and independent at home. I look forward to sharing your kind words with the Richmond & Twickenham team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer P (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

Bluebird Care Richmond & Twickenham always so kind helpful and nothing is too much trouble. They are very helpful when you want to arrange an extra visit. Bluebird Care Richmond & Twickenham make life so much happier.

Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham

What kind words! That your Bluebirds 'make life so much happier' is music to my ears - this is our reason for being. It is our pleasure to support you in accessing the beautiful Teddington community. At the heart of our mission is to enable our customers to live their best lives, on their own terms. Supporting you to realise your goal of outings in the community is a special service for us to facilitate. I am delighted to learn that you find your Bluebirds - from your Customer Care Manager to your Supervisors and your Care Assistant - helpful, kind, amenable, and flexible. Whenever you need an additional visit, just call our team and we'll be there for you. I'm looking forward to sharing your kind words with the team; thank you for taking the time to submit them!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Polly A (Daughter of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience

I contacted Bluebird Care Richmond & Twickenham on the advice of a friend as I was looking to start care visits for my elderly mother.

From the first point of contact to the now bi-weekly visits, it has been an excellent experience to date.

Professional, efficient and friendly service from all

parts of the organisation and my mother is well looked after by her carer, with whom she has built a very good relationship.

Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

Thank you so much for your kind words; it is a joy to support your mother to remain safe, happy, and independent in her home. Our service puts a sharp focus on retaining independence and dignity. With tiered support ranging from her care assistants to our supervisors and senior carers to her dedicated customer care manager, your mum and your family should receive a robust, safe, professional service throughout your care journey. It sounds like our customer/carer matching process has been a smash hit as your mum's feedback and our carer's feedback have been sparkling! Our Richmond & Twickenham Bluebirds care for several customers in their late 90's... the goal is invariably to support them to their 100th birthday and beyond! On behalf of your mum's team, it is our honour to support her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Niece of Client) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience

Bluebird Care is invaluable in allowing my aunt to remain living in her home. She has dementia and needs help cooking and with daily tasks. Her main carer is excellent at watching out for changes in her medication and anything that needs to be altered. The whole team has been very patient and considerate

to my aunt and any difficulties are resolved quickly and thoughtfully.

Reply from Peter Slough, Managing Director and owner at Bluebird Care Richmond & Twickenham

Thank you for your kind review of our service. It has been a true pleasure to support your aunt in her Twickenham home; her carers enjoy helping her around her home and supporting her to access the community. She brings great happiness to our team - from her Care Assistants to our Supervisors to her Customer Care Manager! Dementia care is a particular strength of our Richmond & Twickenham Bluebirds; we have specialist, immersive training in place so our carers can experience the challenges presented by dementia first-hand. We employ a wide variety of techniques to enable comfortable, confident communication and support, acknowledging that every visit is different. As you note, our carers are trained as 'super safeguarders', reporting in great detail any perceived changes to their customer's health and wellbeing. This ingrained diligence results in potential concerns being escalated and your aunt's wellness safeguarded at the highest level. Thank you again for sharing your experience!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Georgina L (Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience

I found everyone very pleasant and helpful.
The standard of cleanliness very high.

Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham

It is our team's pleasure to support you to stay safe and independent in your Whitton home. Thank you for your kind review of our service; we hire for innate values - kindness, empathy, compassion - and train for excellence in care. As domestic support forms an element of your personal care plan, I am delighted to read that you are satisfied with our high standards! Every element of your plan is clearly written in line with your wishes, and with the continuity of care team that our customers receive, we expect you will experience our gold standard of care and support. Our Bluebirds embody the 'above and beyond' mentality so reading that our team are helpful when delivering your care plan is a testimony to this focus. On behalf of your care assistants and customer care manager, it is our honour to support you. Your three lovely cats make our visits all the more enjoyable!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Meet the Team (4)

Peter Slough

Job Title: Managing Director and Owner

Joined: 2021

Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and manages three London-based Bluebird Care offices.

After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Richmond & Twickenham. “We are changing lives for the better, providing local residents the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”

With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”

Peter and his young family enjoy exploring the borough with outings including Kew Gardens in the summer and ice skating at Hampton Court Palace in the winter.

Tim Rowland-Jones

Job Title: Managing Director and Owner

Joined: 2021

Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”

Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”

As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to Richmond and Twickenham residents.”

Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.

Natasha Coombes

Job Title: Training Manager

Joined: 2021

Natasha offers our team over three decades of experience in health and social care. She began her career as a Care Assistant and has worn a variety of hats including Assistant Manager and Registered Care Manager before returning to her true passion – training and education.

Natasha joined Bluebird Care as our Training Manager seven years ago and provides the industry-leading training for which we are renowned. She holds the NVQ Level 4 Care and Registered Managers Award as well as training, assessing and internal quality assurance qualifications and regularly updates her knowledge with ‘Train the Trainer’ courses.

Natasha supports our Care Assistants in understanding the importance, rewards, and responsibilities of their role, training them in various occupational competencies such as moving and handling, medication administration and basic life support (to name just a few). She keenly develops the learning goals of each Bluebird which results in specialists emerging from our team with a focus on enablement, dementia, Parkinson's, complex care, and palliative care. For those team members wishing to pursue Health and Social Care diplomas, Natasha is their mentor and supports them through their education which is fully funded by Bluebird Care. She says of her role, “I am privileged to support such a committed team to achieve their learning outcomes which ultimately result in safe, effective, person-centred care.”

Natasha has fond memories featuring several parks in our borough where her children played, learned to ride their bikes, and played football when they were young.

Sylwia Sobolewska

Job Title: Care Development Lead

Joined: 2023

Sylwia smooths every new customer’s journey in care, working collaboratively with our potential new customers and their families to answer questions and demystify the home and live-in care process during a complimentary in-home or in-hospital Care Consultation. An expert listener, she gets to know our new customers’ needs, requirements, and personalities so she can craft their ideal custom care plan and match them with professional Care Assistants.

I am best placed to explain the Bluebird Care difference. All care providers are not created equal!

She joined Bluebird Care in 2009, having relocated from the Lake District, and has worked for care homes and another Richmond-based care company. “I am best placed to explain the Bluebird Care difference. All care providers are NOT created equal... Bluebird Care is unequivocally a cut above every other home and live-in care company in Richmond & Twickenham. Having extensive experience in the care home environment, I can say with authority that the most person-centred care experience takes place at home. This is why I love my job… I am able to help local people stay safe and happy at home for as long as they desire, giving them a fantastic experience of care.”

She relishes the opportunity to meet new people and create care plans that lift anxiety from family and friends, enabling them to spend unencumbered quality time with their loved ones. A qualified care professional with 18 years in the industry, she has achieved her Level 4 Lead Practitioner qualification and also holds a degree in Tourism and Recreation. Sylwia has specialist knowledge of various fields including dementia care, palliative care, and complex care.

Sylwia enjoys running in Bushy Park and along the Thames path and notes, “Richmond is my favourite borough in London… where else can you find such tranquillity and peace?”

Bluebird Care Richmond & Twickenham

Care Provided by Bluebird Care Richmond & Twickenham

Good to Know

Bluebird Care Richmond & Twickenham Reviews (39)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Awards / Recognitions (15)