Bluebird Care Richmond & Twickenham
Electroline House, 15 Lion Road,
Twickenham
TW1 4JH
Weekdays:
• 30 Minutes - £32.50
• 45 Minutes - £35.50
• 1 Hour - £38.65
Weekends:
• 30 Minutes - £34.50
• 45 Minutes - £38.50
• 1 Hour - £42.30
Visits Over 6 Hours:
• Weekdays: £37.00 Per Hour
• Weekends £40.00 Per Hour
Sleeping nights
• Weekdays: £300.00 (9 Hour Total)
• Weekends: £310.00 (9 Hour Total)
Bluebird Care Richmond & Twickenham has a Review Score of 9.8 (9.770) out of 10, based on 27 reviews in the last 2 years. Over all time Bluebird Care Richmond & Twickenham has 41 reviews.
Review from J M (Niece of Client) published on 12 October 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Peter Slough, Managing Director and owner at Bluebird Care Richmond & Twickenham
Thank you for your kind review of our service. It has been a true pleasure to support your aunt in her Twickenham home; her carers enjoy helping her around her home and supporting her to access the community. She brings great happiness to our team - from her Care Assistants to our Supervisors to her Customer Care Manager! Dementia care is a particular strength of our Richmond & Twickenham Bluebirds; we have specialist, immersive training in place so our carers can experience the challenges presented by dementia first-hand. We employ a wide variety of techniques to enable comfortable, confident communication and support, acknowledging that every visit is different. As you note, our carers are trained as 'super safeguarders', reporting in great detail any perceived changes to their customer's health and wellbeing. This ingrained diligence results in potential concerns being escalated and your aunt's wellness safeguarded at the highest level. Thank you again for sharing your experience!
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Review from Georgina L (Client) published on 26 September 2023
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Overall Experience
5.0 out of 5
Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham
It is our team's pleasure to support you to stay safe and independent in your Whitton home. Thank you for your kind review of our service; we hire for innate values - kindness, empathy, compassion - and train for excellence in care. As domestic support forms an element of your personal care plan, I am delighted to read that you are satisfied with our high standards! Every element of your plan is clearly written in line with your wishes, and with the continuity of care team that our customers receive, we expect you will experience our gold standard of care and support. Our Bluebirds embody the 'above and beyond' mentality so reading that our team are helpful when delivering your care plan is a testimony to this focus. On behalf of your care assistants and customer care manager, it is our honour to support you. Your three lovely cats make our visits all the more enjoyable!
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Review from J D (Client) published on 12 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham
What a beautiful sentiment! It has been our honour to support you to remain safe, happy, and independent in your home with live-in care. Our office's live-in care team is the stuff of local legend with long-serving, dedicated live-in specialists who are the pride of the Richmond borough. Supported by weekly visits from our dedicated live-in Customer Care Manager to ensure your care is delivered to the highest standard, it is the most personalised, bespoke service in the care field. Life with our live-in team is certainly 'worth living', as you note, and our customer/carer match-making process has clearly worked brilliantly as your shared humour and interests mean you receive fantastic professional care and enjoy sparkling companionship. I am excited to share this review with the Bluebirds who support you; again, thank you so much for taking the time to tell us about your experience of our service.
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Review from Rebecca L (Client) published on 20 July 2023
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Overall Experience
4.0 out of 5
Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham
Thank you very much for sharing your experience of our service; it is our pleasure to support you to stay safe and happy at home. Our Bluebirds are hired for their innate values - kindness, empathy, compassion - and trained to provide Excellence in Care. We believe timekeeping and communication are of the utmost importance, so our customers are always kept up to date should a carer be running even slightly later than the planned schedule... but I am delighted to read that our team are 'always in good time' for your visits. On behalf of your Customer Care Manager and your Care Assistants, thank you once more for taking the time to write in and share your kind words.
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Review from Z W (Daughter of Client) published on 19 July 2023
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5.0 out of 5
Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham
It was our great pleasure to care for your mum in her home to enable your travels; ad hoc respite care is one of our core services and one that is prized by Richmond borough residents to ensure their loved ones are in the safest hands. From our care development lead's initial meetings and crafting of a custom care plan to selecting the ideal live-in care assistant to support your mum with comprehensive oversight by our field care supervisors, we were honoured to support your mum every step of the way. Our industry-leading system allows nominated family members and friends to access real-time care notes from anywhere in the world. This offers an invaluable and extraordinarily high level of transparency that is not often found in the care industry. On behalf of my fellow director and our registered manager, thank you for choosing Bluebird Care. We are here for you in the future should you require our assistance.
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Review from E A (Wife of Client) published on 14 May 2023
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Overall Experience
5.0 out of 5
Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham
Thank you for your kind words regarding our support of your husband. We are delighted to be of service to you, helping to enable your husband's dignity and independence. Keeping local residents safe and happy at home is our reason for being. Working collaboratively with you both has been thoroughly enjoyable for our Richmond & Twickenham Bluebirds. I'm pleased to hear our team is capable, friendly, approachable, and accessible. We are proud to deliver professional care and support that is values-led (kindness, empathy, compassion). Accessibility and transparency are of the utmost importance; our industry-leading openPASS system allows family members to access real-time care notes from anywhere in the world. Our team is available 24 hours a day, 365 days a year with our 'on call' service ensuring around-the-clock support. We strive to deliver the Richmond borough's gold standard of care and I'm so pleased to see we deliver this for you!
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Review from David U (Client) published on 21 April 2023
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5.0 out of 5
Reply from Tim Rowland Jones, Director and Owner at Bluebird Care Richmond & Twickenham
Thank you for the opportunity to assist with your rehabilitation. To support you in remaining at home during this period of reablement by providing care has been our team's pleasure. Our service is focussed on an individualised customer experience, with emphasis on kindness, empathy, compassion, and dignity. On behalf of your Care Assistants and Customer Service Manager, we are delighted to read that your Care Assistants are 'assiduous and attentive' - what a fitting description! Industry-leading training and regular field supervisions ensure a professional, exacting standard that, we believe, is the finest in the Richmond borough. Thank you again for choosing Bluebird Care Richmond & Twickenham; it is our honour to be of service.
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Review from Sorrel C (Client) published on 1 September 2022
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5.0 out of 5
Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham
It has been our team's great pleasure to provide eleven years of outstanding home care for you. It is our goal to keep you happy and safe in your Teddington home so I am thrilled to hear this is exactly what we've accomplished.
We hire for values and train for excellence. Our care assistants receive industry-leading training that goes above and beyond standard requirements to ensure they have the skill set required to assist our customers. More importantly, we hire for innate, unteachable values: compassion, empathy, courtesy and a genuine heart for care. This combination ensures our customers experience the very best journey in care, assisted by the borough's kindest and most skilled carers.
Your dedicated Customer Care Manager ensures there is an additional layer of support and accountability, so should you ever have a query - no matter how small - you know exactly who to call. On behalf of the team at Bluebird Care Richmond & Twickenham, thank you for your kind words!
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Review from Catherine W (Daughter of Client) published on 24 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham
Thank you for your kind words. It has been our pleasure to care for your mum in her Strawberry Hill, Twickenham home. I know her care assistants and office team hold her in the highest regard. We feel privileged to support her and your whole family on your journey in care and as specialists in dementia care, with extensive training that goes above and beyond industry standard, your mum is in the very best hands. You note the care assistant's kindness - this is wonderful to hear as we hire for values: compassion, kindness and a genuine heart for care - which ensures an exceptional standard of companionship, courtesy and respect for our customers. Thank you for working collaboratively with us; on behalf of her customer service manager, care assistants and the wider team, we are delighted to support your mum.
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Review from Janis F (Daughter of Client) published on 23 August 2022
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5.0 out of 5
Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham
On behalf of her care assistants and our wider office team, we have truly enjoyed caring for your mum over the past three years in her Hampton home.
Our industry-leading online system is a marvel - whether you live two streets or two thousand miles from your loved one, it allows a real-time connection to care notes for, as you say, complete peace of mind. Safeguarding is a critical element of the care provided by our team; I'm so pleased to read you have found that any concerns regarding her health are raised and actioned promptly. I hope we can keep your mum happy at home for years to come.
On behalf of my co-director, our registered manager, our customer care manager and her dedicated care assistants, we think the world of your mum and feel privileged to support her. For our Richmond & Twickenham team, her wellbeing, safety and happiness will always come first. Thank you again for your kind words; I will be sure to pass them on.
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Review from Gillian P (Daughter of Client) published on 3 August 2022
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5.0 out of 5
Reply from Tim Rowland-Jones, Director and Owner at Bluebird Care Richmond & Twickenham
Thank you for this fantastic testimonial of our service to your mother and your family. She is a favourite customer of ours, and at an impressive 105 years old she sets the bar for longevity and grace in ageing for the whole of the borough! It has been our sincere pleasure to care for her in her Richmond home over the past three years.
With gratitude,
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Review from Jonathan I (Nephew of Client) published on 8 July 2022
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5.0 out of 5
Reply from Peter Slough, Director and Owner at Bluebird Care Richmond & Twickenham
It has been our pleasure to assist with your uncle's journey in care over the past six years. We've adapted his care plan as his requirements have changed, progressing naturally from domestic housework and personal care to specialised dementia care and now to live-in care. Keeping him happy, safe and healthy at his home is our top priority.
It is a pleasure to work alongside family members and advocates who care so deeply for their loved ones. On behalf of our whole team, your uncle is a unique and wonderful man who we feel honoured to support.
Sincerely,
Peter Slough, Director and Owner
Bluebird Care Richmond & Twickenham
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Review from Sonya H (Client) published on 13 June 2022
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5.0 out of 5
Reply from Peter Slough, Director at Bluebird Care Richmond & Twickenham
Thank you so much for this wonderful review. We are proud that our service provides such excellent and person-centred care for you. With best wishes.
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Review from J P (Client) published on 26 November 2021
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5.0 out of 5
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
What lovely feedback! Thanks so much for taking the time to review us, we really appreciate it and will be sure to pass the message on to the carers.
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Review from M I (Client) published on 24 November 2021
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5.0 out of 5
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks so much for sharing your feedback with us. We love seeing all the good work our carers are doing.
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Review from F E (Client) published on 22 November 2021
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5.0 out of 5
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks for such a lovely review! We really do aim to provide high-quality care to our customers and we are delighted to receive the feedback. I'll be sure to pass it on to the carers.
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Review from R M (Daughter of Client) published on 6 June 2021
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4.0 out of 5
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
We are delighted to receive such great feedback. We love hearing positive comments from our customers and we will be sure to pass them on to our carers.
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Review from Alexander P (Son of Client) published on 6 June 2021
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Overall Experience
4.0 out of 5
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks for your kind review! We are delighted to know that you are happy with the live-in service provided by us. We will pass on your feedback.
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Review from Caroline L (Daughter of Client) published on 6 June 2021
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5.0 out of 5
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks for your kind words. We aim to provide the highest level of care and we are delighted to receive such great feedback from our customers.
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Review from Christian E (Son of Client) published on 6 June 2021
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5.0 out of 5
Reply from Hannah Bailey, Marketing Manager at Bluebird Care Richmond & Twickenham
Thanks so much for taking the time to review our services. We really appreciate receiving positive reviews and I will be sure to pass your feedback on.
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The Review Score of 9.8 (9.770) out of 10 for Bluebird Care Richmond & Twickenham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.770 for Bluebird Care Richmond & Twickenham is calculated as follows: ( (127 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 161 Ratings = 4.77
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Richmond & Twickenham is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 May 2020
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Job Title: Managing Director and Owner
Joined: 2021
Peter’s first experience of arranging care was fraught and riddled with anxiety. “Finding care at short notice and trying to work with companies with no customer service ethos was frustrating. That’s when I thought there must be a better way!” Fast forward to 2023 and with over a decade of industry experience, Peter owns and manages three London-based Bluebird Care offices.
After university he worked for an NGO in New Delhi, using his law degree to change government policy and improve lives. This passion for transformative change permeates his operation of Bluebird Care Richmond & Twickenham. “We are changing lives for the better, providing local residents the opportunity to create their very best in-home support structure, delivered by Bluebirds. Requiring care and support can make one feel quite vulnerable. Our aim is to make choosing care an empowering moment, one that unlocks positive outcomes with the ultimate goal of remaining safe and happy at home.”
With his first foray into arranging care for a family member ending in disappointment, Peter notes, “Our most important ethos is to provide professional care that keeps each customer at the heart of their service… care that we would be happy for our own families to receive. Delivering a consistently compassionate, highly skilled, professional service is why two-thirds of our new customers come to us via personal recommendation.”
Peter and his young family enjoy exploring the borough with outings including Kew Gardens in the summer and ice skating at Hampton Court Palace in the winter.
Job Title: Managing Director and Owner
Joined: 2021
Tim’s wealth of experience in business management informs his oversight of Bluebird Care Richmond & Twickenham. Having helmed a multi-channel retail business before opening his first Bluebird Care office, Tim says, “I don’t think many people dream of running a home care company… I certainly didn’t! But when my grandfather’s dementia worsened I became acutely aware of the need for exceptional, empathetic care. This lived experience pushed me to open my first Bluebird Care office and set the high standards we’ve maintained for over a decade.”
Insisting his colleagues are trained beyond industry standard, each Care Assistant is encouraged to develop specialisms ranging from dementia and post-op rehabilitation to Parkinson’s, MND, complex care, challenging behaviour, palliative care and nutrition and hydration. “Our aim is to match each customer to their ideal Care Assistants by personality and expertise. Whilst our customers are at the centre of what we do, our Bluebirds are the heartbeat of the company - their kindness, compassion, and professionalism set us apart.”
As the owner of three Bluebird Care offices across London and the South West, Tim can’t imagine working in any other industry. “It’s an unbeatable feeling, being involved in a local business that changes lives. My father is now receiving live-in care which has been life-changing so I am passionate about providing this service to Richmond and Twickenham residents.”
Spotting the Richmond Park deer has become a favourite pastime of Tim’s young family, as has feeding the ducks on Barnes Pond.
Job Title: Registered Manager
Joined: 2024
Justyna joined Bluebird Care in August 2024. A qualified midwife, Justyna has over seven years’ experience in health and social care having worked in both nursing homes and home care services. With a passion to provide compassionate, high-quality care, Justyna focuses on ensuring both her customers and care teams receive unrivalled levels of support. She is dedicated to ensuring her customers thrive through receiving highly personalised care that delivers positive outcomes, and her team are empowered and recognised for their contribution. As the Registered Manager of Bluebird Care in Richmond and Twickenham, Justyna is responsible for managing, developing and supporting the branches exceptional care team, whilst ensuring high standards of service, quality and compliance. Justyna had previously worked in residential care but wanted to enable people to be supported in their home environment in their community. She is very passionate about contributing to her local community, and the changes that she can make to enable her customers to have improved quality of life and well-being.
Job Title: Lead Customer Care Manager,
Joined: 2022
Sarah joined Bluebird care in 2022 as a Care Assistant to gain practical hands-on experience whilst studying for a HND in Health and Social Care. She quickly progressed within the branch, becoming a Senior Carer and later was promoted to Lead Customer Care Manager whilst also working towards her NVQ Level 5 in Health and Social Care Management. As Lead Customer Care Manager, Sarah for ensuring an exceptional customer experience, including conducting customer assessments, creating and reviewing care and support plans to ensure they meet an individual’s needs. She provides hands-on support to customers and their families so that positive outcomes are achieved, and open communication is maintained. Prior to embarking on her career in care, Sarah was a beauty therapist but wanted to do something more meaningful and has been focused on furthering her professional development and career at Bluebird Care
Job Title: Care Development Lead
Joined: 2009
Sylwia joined Bluebird Care in 2009, having worked in a luxury care home setting managing a dementia unit, where she gained profound insights into the tough decisions families face when arranging long term care. This sparked a passion for providing families with purposeful guidance to make the right decisions about care for a loved one. She firmly believes that people can receive the care they need in the comfort of their own homes. With a degree in Tourism and Recreation, Sylwia wanted to develop her skills in care and completed the NVQ level 4 in Health and Social Care. Now as Care Development Lead for Richmond and Twickenham, Sylwia is responsible for managing all new customer enquiries, ensuring that those looking for care get information, guidance and support to make the right care decision. She is passionate about delivering an exceptional customer experience that has a positive impact on people’s lives. She will meet with families ahead of a service starting to understand their needs and preferences, so the right care team can be put in place and then continues to provide on-going support to those receiving care and their families.
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