Bluebird Care Cheshire East

Scope House, Weston Road, Crewe CW1 6DD
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9.8 25 Reviews
  • Bluebird Care Cheshire East, Crewe
Bluebird Care Cheshire East and Bluebird Care Macclesfield are passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

Rated Overall Outstanding by CQC (August 2019) Bluebird Care Cheshire East provides care and support to people in their own homes, ranging from a 30-minute visit to 24-hour live-in care. Each package of care is tailored to meet the individual's needs by a thorough assessment, and the creation of a person-centred care plan, which ensures every individual receives a unique, personalised service.

The team at Bluebird Care are highly trained professionals with a wealth of knowledge and experience, enabling them to provide the highest quality of home care.

Every individual is treated with compassion, dignity and respect, and it is understood how important it is for individuals to have the option to make choices and decisions in respect of their own lives.

They provide care in the following areas:

Crewe
Nantwich
Middlewich
Alsager
Haslington
Sandbach
Congleton
Holmes Chapel
Goostrey
Cranage
Wybunbury
Wrenbury
Sound
Willaston
Hough
Weston
Elworth
Brereton
Wheelock
Barthomley
Church Lawton
Rode Heath
Scholar Green
Astbury

Macclesfield area:
Macclesfield
Prestbury
Mobberley
Knutsford
Poynton
Alderley Edge
Wilmslow

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Care Provided by Bluebird Care Cheshire East

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Liam Jones-Davies (Director)

Funding & Fees Guide for Bluebird Care Cheshire East

  • Prices

  • Calls can start at £28
    Live in care available from £1400 per week.

  • Our fees vary depending on the length of the calls that are required. The fees are discussed at the initial enquiry stage. We believe that our fees are in line with other providers in our local area. Please call us for more information.


    We can deliver 30-minute calls through to 1-hour calls or more if required. Calls can be once a day or up to four times a day depending on the needs of the individual receiving the care. We also offer Live-in Care packages.

Bluebird Care Cheshire East Reviews (25)

Total of 25, showing 1-20
9.8

Bluebird Care Cheshire East has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Cheshire East has 25 reviews.

Overall Experience

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Review from J S (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been supported by Bluebird Care for the last six months and I cannot fault them. All the carers are lovely and go above and beyond to meet Dad's needs. There have been occasions when the carers have stayed to wait for an ambulance and nothing has been too much trouble. Communication is very
timely. You often hear the care sector criticised, this is not the case for this company. Thank you everyone.

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Review from L O (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people and the services provided by Bluebird Care are excellent, they have gone above and beyond to help in any way they can. Our family has been overtaken with dementia with my mother-in-law, father-in-law and my mother all now being suffers. The manager and her team have made the transition from
them all being independent to now needing regular visits for different needs very smooth and painless. The online reporting is brilliant and if you have any worries or concerns, the team are always on the end of the phone willing to help! To describe them, brilliantly reassuring, caring with personally tailored care.

Reply from Louise Thorley-Fox, Admin at Bluebird Care Cheshire East

Thank you so much for taking the time to share your feedback with us, we are very touched to hear of how our service has supported your family. Best wishes, Louise.


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Review from Amanda E (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been visiting my dad to give him a shower. My dad has enjoyed the visit to care for him and although I have never met any of the carers, he tells me that they are very nice! On one occasion, the carer noticed a sore place on Dad and he was quickly referred to the GP - faster than I
could have done! Any conversation I have had on the phone with office staff has been professional and helpful and as and when Dad needs more help, I won't hesitate in asking Bluebird.

Reply from Louise Thorley-Fox, Admin at Bluebird Care Cheshire East

Hi Amanda, thank you so much for your review, it is a pleasure to care for your dad and we are thrilled to hear your positive feedback. Best wishes, Louise.


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Review from C C (Wife of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers come to care for my 82-year-old husband, who has advanced dementia. I needed help because he can become uncooperative and at times aggressive. The carers have been kind, professional and have worked hard to engage with my husband. He responds to some better than others. They arrive promptly
and sometimes have exceeded the time when it's been necessary. It could possibly be helpful to employ some male carers. Familiarity with the carers is important to my husband and they try to spend time talking to him. Overall, happy with care.

Reply from Donna Child, Administrator at Bluebird Care Cheshire East

Thank you so much for your kind words and lovely review. At Bluebird Care Cheshire East, our aim is to treat each person with respect and care. If you need anything else, please don't hesitate to contact the office. Once again, thank you from all at Bluebird Care.


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Review from Malcolm W (Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been a large part of my life for a couple of years now. The manager visits regularly and helps my family chase up prescriptions. All the girls are lovely, they are patient, hard-working and always give me plenty of encouragement and help if needed. They are kind and go above their duties.

Reply from Carolyn Cooke, Senior Supervisor at Bluebird Care Cheshire East

Thank you, Malcolm, the staff enjoy looking after you.


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Review from N N (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received from Blue Bird Care has been exceptional. From the moment of my initial call, the response was professional and proactive and if there was an option to give the two carers 10 stars that is what you would see.
Huge thanks - it is good to know you are there should the
need arise again. We can’t recommend you highly enough.

Reply from Donna Child, Administrator at Bluebird Care Cheshire East

Thank you so much for your kind words, it really means a lot to us all at Bluebird Care. Your mother is a lovely lady to care for. Once again if you need anything at all, please give us a call. Thank you Bluebird Care Cheshire East.


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Review from C F (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really pleased with the care provided by Bluebird Cheshire East. They have been supporting my parents and helping them to stay safe and cared for and therefore remain independent despite the progression of their dementia. They are kind, caring, helpful, pragmatic and respectful, and understand
that separately my parents have very different needs. They've even taught Mum how to use her air fryer! They are always on time, really responsive to changing circumstances, and are great at maintaining communication with the family. I highly recommend them without hesitation.

Reply from Carolyn Cooke, Senior Supervisor at Bluebird Care Cheshire East

Thank you for your kind words, they are a pleasure to look after.


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Review from Mark W (Son of Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Cheshire East are excellent, they look after my mother so well. They genuinely care and treat her like one of their own. If she isn't well they consult with doctors and district nurses which puts my mind at ease. My mum is so happy with the care she receives.

Reply from Carolyn Cooke, Senior Supervisor at Bluebird Care Cheshire East

Thank you for the lovely Review, I know our care staff enjoy looking after you mum too!


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Review from E L (Wife of Client) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband is receiving is very good. The carers are very pleasant, helpful and respectful also, they come at a time they say, not mid-morning, which we have had with other care companies. So overall, I am very pleased with Bluebird - 10-10.

Reply from Louise Thorley-Fox, Admin at Bluebird Care Cheshire East

We are very proud of our care assistants and the commitment and care that they show to our customers, and we really value hearing about your personal experience. Thank you for taking the time to share this with us. Best wishes.


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Review from Patricia B (Client) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very helpful, patient and caring, very comfortable with them.

Reply from Louise Thorley-Fox, Admin at Bluebird Care Cheshire East

It is wonderful to hear of your experience, thank you for taking the time to share this feedback. Best wishes.


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Review from Peter H (Client) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.

Reply from Louise Thorley-Fox, Admin at Bluebird Care Cheshire East

Thank you so much for taking the time to leave a review for us; we really appreciate that you took the time to provide this feedback. Kind regards.


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Review from S M (Daughter of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have prepared meals for my parents/my mother with dementia since 2021. I am very satisfied with the professional and friendly service they provide. My parents have got to know the carers well and look forward to their visits, and it brightens up their day.

Reply from Kerry Martin, Marketing Lead at Bluebird Care Cheshire East

Thank you for taking the time to complete a review. All our care assistants love supporting your parents. Thank you.


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Review from G P (Client) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is never less than very good and is mostly excellent. My carers are very efficient combined with friendliness and respect for me as a fellow human being. They always remember how I like things which are amazing considering their caseload. They can always cheer me up when I feel low.

Reply from Louise Mason, Admin at Bluebird Care Cheshire East

Thank you for taking the time to leave a review, we really appreciate it and are very touched to hear of your personal experience.


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Review from R T (Wife of Client) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been with you since falling and fracturing his femur, this fall exacerbated his long-standing Parkinson's. I cannot speak highly enough of the caring professionalism of all your lovely carers. Every change in his condition especially recently has been dealt with promptly and compassionately.
We both look forward to seeing his carer every day, always cheerful and diligent. They have all become our new friends.

Reply from Kerry Martin, Marketing Lead at Bluebird Care Cheshire East

Thank you for your lovely review. It was a pleasure to work alongside you.


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Review from D B (Daughter of Client) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my dad regularly for the past few months for his lunchtime visit Bluebird was providing a wonderful service but they went above and beyond by stepping in to do extra visits including regular Covid testing. Without their immediate support, I'm not sure how we would have managed. Huge thanks
to all the management and care staff at Bluebird Care.

Reply from Kerry Martin, Marketing Lead at Bluebird Care Cheshire East

Thank you for your lovely review. It is a pleasure supporting your dad.


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Review from Winifred W (Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied, especially as we are now experiencing such difficulties in every day living. Your staff have adjusted magnificently - they show care and support, listen to our problems and sympathise with our disabilities. My carers carry out cleaning duties efficiently and without instructions.

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Review from M H (Daughter of Client) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the professional and personalised approach of this company. They are very thorough and ensure that the support is exactly as needed.

Reply from Louise Mason, Admin at Bluebird Care Cheshire East

Thank you for your review, we are so pleased to see that you are happy with our service, kind regards.


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Review from J P (Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Well looked after. Thanks!

Reply from Louise Mason, Admin at Bluebird Care Cheshire East

Thank you for your review, we really appreciate that you took the time to let us know how you feel about our service.


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Review from G M (Husband of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my wife, who has Parkinson's, has been excellent since we first started with Bluebird in 2012.
During the current crises, they have never let us down; I take my hat off to them.

Reply from Louise Mason, Admin at Bluebird Care Cheshire East

We are so pleased to hear your positive experiences of our service, thank you.


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Review from D N (Client) assisted by family/friend published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the company reliable and on time. I am happy to have various carers - all enjoy their work and have cheerful dispositions. The company seems to ve a happy 'family' who respect and support each other. I had a CVA I 1994 and suffered left hemiparesis and sensory disturbance. Recently
I have had many trips to A&E and admissions - once home, the carers cope with the added challenges. One took control, alerted 999 when I fitted and stayed with my wife until they were sure she was ok.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Bluebird Care Cheshire East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Cheshire East is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Cheshire East is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (6)

Liam

Liam Jones-Davies

Job Title: Director

Joined: 2023

Liam is extremely proud to lead one of the few CQC Outstanding rated providers in the county. Liam believes having a well-trained, well supported, and happy workforce is key to delivering smiles on customers faces day after day.


Melissa

Melissa Moore

Job Title: General Manager

Joined: 2024

Working closely alongside Liam, Melissa is our General Manager. With a first-class degree in business and management, Melissa has over ten years management experience and has managed teams of over one hundred and fifty people. Through her management experience Melissa brings strong leadership skills to the team, such as planning and problem solving, with a focus on ensuring a strong and consistent internal structure within the service.


Donna

Donna Child

Job Title: Administrator

Joined: 2023

Donna joined the administration team at Bluebird Care Cheshire East in September 2023. Donna joins us with an extensive background in administration, and she has really hit the ground running in her new role. Along with her administration experience, Donna has also worked in customer service, and she has already demonstrated a warm and helpful approach to our customers and care team. 


Molly

Molly Heywood

Job Title: Coordinator

Joined: 2025

Molly joined Bluebird Care in 2025, bringing with her just under 10 years of experience in health and social care. As a Level 4 qualified professional, Molly is passionate about delivering high-quality, person-centred care that truly makes a difference. In her role as Care Coordinator, Molly works closely with Melissa to ensure our customers receive the best possible support while also providing guidance and encouragement to our amazing care team. Communication is at the heart of what Molly does—she believes in building strong relationships based on trust, understanding, and a shared commitment to compassionate care.


Louise

Louise Thorley-Fox

Job Title: Administrator

Joined: 2018

Louise joined Bluebird Care Cheshire East in 2018. Louise has played an important part in our administrative developments, including changes to internal processes and quality auditing. Louise has a focus on recruitment, marketing and staff wellbeing.


Becky

Becky Kennedy

Job Title: Supervisor

Joined: 2022

Becky joined Bluebird Care in 2022 as a Care Assistant. Becky quickly demonstrated a diligent and professional approach to her role, going above and beyond in supporting our customers, and using the skills gained through her NVQ Level 2 to inform her role. Becky's conscientious approach was observed by the management team, who recognised that her skillset would be perfectly suited to the role of Field Care Supervisor. Becky moved into this role in August 2024 and has provided invaluable support to the care team.


Frequently Asked Questions about Bluebird Care Cheshire East

What Type of Services does Bluebird Care Cheshire East offer?

Bluebird Care Cheshire East offers Home Care.

How many Carers does Bluebird Care Cheshire East employ?

Bluebird Care Cheshire East employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Cheshire East to verify any information. View our terms and conditions. Bluebird Care Cheshire East has a Platinum Service – more info.