Bluebird Care Wirral

First Floor Maple House, 3 Cleveland Street, Birkenhead CH41 6ND
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9.5 10 Reviews
  • Bluebird Care Wirral, Birkenhead
Bluebird Care Wirral in Birkenhead is a home care provider offering people support to live independently at home.

Skilled, experienced staff support clients with different care needs such as cancer care, dementia care, elderly care, mental health care, palliative care.

Bluebird Care Wirrel offer services such as personal care, meal preparation, cleaning help, shopping, help to attend social events and appointments.      

Every client is treated with respect and dignity. Staff liaise with families and listen to the needs and preferences of clients in relation to the care they want to receive.

Whether it be for 30 minutes a day or live-in care, staff are available to meet the needs of clients.

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Care Provided by Bluebird Care Wirral

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Donna Winstanley (Care Manager)

Funding & Fees Guide for Bluebird Care Wirral

  • Prices

  • £31.00 per 60 Minutes
    £29.00 Per 45 Minutes
    £27.00 Per 30 Minutes

Bluebird Care Wirral Reviews (10)

9.5

Bluebird Care Wirral has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years. Over all time Bluebird Care Wirral has 10 reviews.

Overall Experience

  • 6
  • 3
  • 1
  • 0
  • 0

Date Published

10
1
1
5
5

Review from A N (Niece of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care being provided to my aunt. Bluebird Care's kind, hardworking carers provide an excellent, reliable service. My aunt looks forward to their visits and her physical and mental health has improved since they have been helping her. Communication with family is excellent.

Reply from Katie Ryall, Director at Bluebird Care Wirral

Thank you so much for your kind words and for taking the time to share your positive experience with Bluebird Care. We are delighted to hear that our care team is providing such excellent support to your aunt. It's wonderful to know that she enjoys their visits and that her well-being has improved. We value your feedback immensely and will continue to work hard to ensure that your aunt receives the highest quality care. Thank you again for your great review.


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Review from Winifred M (Sister of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care you provide for my sister who has dementia. They are so caring, she always looks so smart with her hair washed and curled. They always call her by her first name, they talk to her and make her smile. Nothing is too much for them. Very flexible with their visits if I want
to take her out.

Reply from Katie Ryall, Director at Bluebird Care Wirral

Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Your great rating means a lot to us.


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Review from D G (Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Bluebird for a long time now for all my personal care and all the staff provide a friendly and courteous service to the extent that I welcome the staff into my home. They have helped me with tasks I now find difficult to do and yet do it in such a way that is both respectful and maintains
my own independence, which is important to me. They have a good upbeat mentality and and are very professional. They have a good management team to support their staff and clients plus on-call support for any issues which may arise. Bluebird staff are excellent in leaving my home and kitchen in a tidy, clean state and reaching standards that negate cross-infection or other health concerns. It's not always easy to have people in your own home but their care helps overcome those concerns and I am always happy to see them for my care which is sharing a few smiles along the way. The service times have been excellent and the company advises of any changes.

Reply from Katie Ryall, Director at Bluebird Care Wirral

Hello,
You really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Your great rating means a lot to us, and we appreciate you taking the time to leave us this review! Take care!


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Review from Elizabeth J (Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird for about seven years and they are the best you can have. When they say care, it is totally meant. I am so pleased that they come and help me. Fabulous care company, and staff are second to none.

Reply from Katie Ryall, Regional Marketing Manager at Bluebird Care Wirral

Hello, you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us!


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Review from Mary H (Niece of Client) published on 16 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has had carers from Bluebird Care for the last six months, and they have been a lifesaver for her.
She is in her own home, with three meals a day provided/prepared for her.
The staff are all caring and helpful to her. They have gone out of their way to help her, even having to take her unexpectedly
to the dentist recently.
It was her 95 birthday this month and she was very touched by the cards and presents they gave her. Some of her regular carers were able to pop in on the day to join her celebrations. A kind gesture.
I would not hesitate to recommend Bluebird Care. They have never let us down.

Reply from Kasia Baldwin, Regional Marketing Manager at Bluebird Care Wirral

Hello Mary, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us!
Thank you for the amazing review.


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Review from J B (Daughter of Client) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly and caring staff who go above and beyond to help. Thank you.

Reply from Katie Ryall, Manager at Bluebird Care Wirral

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


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Review from Michael D (Husband of Client) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care Wirral has always got a carer to us even during this extremely difficult time of Covid 19, even though occasionally a bit late. Carers are always thorough, gentle and amenable. They are prepared to get their feet wet when giving a shower! They have coped with whatever has been thrown at
them.

Reply from Katie Ryall, Manager at Bluebird Care Wirral

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


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Treated with Dignity

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Review from G W (Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willing, caring, friendly and reliable.

Reply from Katie Ryall, Manager at Bluebird Care Wirral

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


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Review from M L (Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Without the help of Bluebird, I could not live alone. I have recommended Bluebird to two others.

Reply from Katie Ryall, Manager at Bluebird Care Wirral

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!


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Treated with Dignity

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Review from Neil P (Son of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Bluebird Care for over a year now. Very caring and professional. On time, or if delayed will phone to advise us. Keep the family informed of any issues found with Dad.

Reply from Katie Ryall, Manager at Bluebird Care Wirral

Your recommendation means so much to us and we're so happy to have earned it.
Thank you again for taking the time to let the world know about your positive experience.
Have a great day!


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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Bluebird Care Wirral is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Bluebird Care Wirral is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Wirral is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

Jackie

Jackie Kearns

Job Title: Senior Care assistant

Joined: 2010

Jackie is our longest serving staff member and has dedicated the last 10 years to Bluebird care, she joined us as a care assistant and progressed to supervisor.


Having worked in care for over 20 years Jackie has dedicated her working life to the care and wellbeing of others in our community.


Tracy

Tracy Routledge

Job Title: Care Coordinator

Joined: 2017

Tracy joined Bluebird Care Wirral in 2017 as a care assistant and quickly climbed the ranks to Care Coordinator


Tracy works incredibly hard to make sure our customers see the same faces every day, she organises the rotas, care visits and talking to both our staff and customers that use the service to make sure everything runs smoothly. and communicates any changes.


Frequently Asked Questions about Bluebird Care Wirral

What Type of Services does Bluebird Care Wirral offer?

Bluebird Care Wirral offers Home Care.

How many Carers does Bluebird Care Wirral employ?

Bluebird Care Wirral employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Wirral to verify any information. View our terms and conditions. Bluebird Care Wirral has a Platinum Service – more info.