What Type of Services does Bluebird Care Alton, Petersfield & Havant offer?

Bluebird Care Alton, Petersfield & Havant offers Home Care.

How many Carers does Bluebird Care Alton, Petersfield & Havant employ?

Bluebird Care Alton, Petersfield & Havant employs 40 carers.

Bluebird Care Alton, Petersfield & Havant, 6 Rotherbrook Court, Bedford Road, Petersfield, Hampshire GU32 3QG

Review from A C (Mother of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience

Exceptional!
I am a parent of three neurodiverse children and for a long time, my confidence in the system to support my child was non-existent.
However, meeting the team at Bluebird Care, who I now trust, value, respect and have the utmost confidence in has been truly inspirational.
I have trust

issues with the majority of professionals and I feel like society does not give a fair chance to SEN children.
I cannot express my gratitude for Bluebird Care. They go above and beyond for the needs of SEN children.
I've had the pleasure of meeting one member of staff, in particular, who is truly remarkable with her patience, empathy, confidence and her ability to make sure my son has the correct work and emotional support completed.
I am a diagnosed parent with needs also and even the support that I get is truly outstanding.
If anyone is in a position like I was with having no confidence in the system, please contact Bluebird.
Being recognised for being an understanding, empathetic company for SEN parents is magnificent.

Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you so much for your heartfelt review. We're really touched by your kind words and are delighted to hear how Bluebird Care has made such a positive impact for you and your son. It's incredibly rewarding to know you feel supported and valued, and we'll continue to go above and beyond to meet the needs of SEN families like yours.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine W (Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience

Good overall. Some staff excellent at whatever task asked of them, others not so sure and really need training as they are all very willing to learn. All were aware of dignity of client, were gentle and caring.

Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to leave a review, we really appreciate your lovely feedback. Please rest assured that we will speak to our team to ensure all tasks are carried out consistently, with additional support and training provided as required.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue S (Daughter of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience

My sister and I decided to get my mother live-in care as her vascular dementia became a lot worse after a fall. We were really worried about doing so, as my mother had always been adamant that she did not want anyone else living in her home. We needn't have worried as she hit it off almost immediately

with her wonderful carer and now sees her as part of the family. Mum tells us that her carer is so easy to get along with and, like herself, has a wicked sense of humour. My sister or I go over each day to give the carer a break and feel so reassured that mum is eating properly and her home is being kept beautifully clean. She also really benefits from the companionship. We have no regrets whatsoever in employing Bluebird to provide live-in care.

Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to leave a review. We're delighted to hear you are so satisfied with our live-in care service and we really appreciate your lovely feedback. Please get in touch if there's anything else we can help with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J P (Daughter of Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience

Bluebird Care has been amazing right from our very first meeting with the care manager. My mum had just returned from hospital after a couple of falls and, as a family, we were not sure how we were going to support her. The care manager quickly put our minds at ease and set up morning and evening care

which started on the very next day.
Despite saying she did not want or need care, Mum loves everyone on her team and all of her care assistants treat her with dignity and respect. From being bedbound, with the wonderful support from Bluebird Care, Mum is now mobile and getting stronger every day. We cannot thank them enough. Outstanding care.

Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely feedback. It's our pleasure to support you and your family and we are delighted to hear how satisfied you are with our service. We will share your kind comments with our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anni M (Daughter of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience

My dad has returned home after a fall and long stay in hospital/respite care. It has only been possible for him to be at home with the excellent care that Bluebird Care has provided. There are three main things that have been really important: professional, responsive care; very good communication and

thirdly, exceptional service. For example, someone visited both my dad in his care home and myself to hear what he needed from both our perspectives. The first few weeks of care visits were flexible and meant my dad could see what worked/who he liked and felt most comfortable with. It is evident that the team communicate as I'll receive updates about anything he might need/want. Any queries, I am able to email the office direct. The team have helped with tasks, such as changing the bed, which my dad can no longer do, and advised on things to support his health and fitness. Not living close by, the team's attention to detail is very much appreciated.

Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for leaving such a detailed review. We really appreciate you taking the time to send your feedback and we're delighted you and your dad are so satisfied with our service. We will share your review with the team and if there is anything else we can do, please get in touch.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Daughter of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience

Bluebird Care has really helped my mum who has dementia, a condition that has worsened over the last year. Nearly all the carers have been very considerate and have allowed Mum to maintain her dignity whist her continence and ability to dress and care for herself have deteriorated. My mum was always

ready to laugh and thoroughly enjoyed the company. The reason we have ended the care package is because my mum's condition had reached a stage where she was no longer safe in her own home and had to move into full-time care.

Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to leave your feedback. We are very happy to hear you were so satisfied with Bluebird Care and it was a pleasure to support you and your mother during your time with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mary V (Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience

I found the carer undertrained. She could not cook English basic food, she was unable to drive for any shopping or outings and panicked if I said I felt ill. She managed to break my cooker, as no one else was doing any cooking, and told me that although I had broken my hip, she would not come if I called

in the night.

Reply from Amy Blackman, Care Manager at Bluebird Care Alton, Petersfield & Havant

I am sorry to hear you were unsatisfied with your experience, but I'd like to thank you for making us aware of this and sending your feedback. I have passed your comments on to our senior manager who will be in touch with you to discuss this directly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S E (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience

An excellent care provider with excellent staff both visiting the home and in the office also.
My Mum always looked forward to the carer's visits and the help they gave was invaluable to her.
When Mum fell the carer was so professional yet still gave Mum words of comfort which helped immensely while

waiting for the ambulance.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your review. We really appreciate your lovely feedback and will share this with our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Husband of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience

I have had six different carers during the month since starting with your company. They have all been extremely good. However, I do find the lack of continuity rather confusing, especially as I suffer from dementia. Rightly or wrongly I have the impression the administrative side of the company is not

as professional as the carers themselves.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for leaving a review. We are very pleased to hear you are happy with our care assistants and we will look into your feedback about the continuity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Client) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience

I became a service user/client in May 2024 and was very impressed with my first enquiry telephone call to Bluebird Care, which was answered with interest, help, empathy, understanding and respect which I really appreciated. All the staff are kind, helpful and supportive. Recently, while the carer was

with me when I received a telephone call telling me a very dear friend of more than forty-five years had died, the carer was so supportive and kind which I will never forget. Bliebird gives support, care, encouragement and company. I am no longer alone. Thank you.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for submitting such a lovely review. We really appreciate your positive feedback about our care service and will share your kind words with our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Daughter-in-law of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

Bluebird has been great! My mother-in-law was reluctant to accept she needed some care but the initial meeting was so gentle and thorough, it put her mind at rest. The regular carer is absolutely lovely and my mother-in-law looks forward to her visit. Thank you, Bluebird.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to send us such a lovely review. We appreciate such great feedback and will share your comments with our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bruce K (Son of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience

We’ve had an extremely positive experience with Bluebird. They have been both supportive and caring for my mother, without being intrusive. The carers themselves have been delightful, helping mum when necessary and very pleasant to deal with. Support from the office has also been great. Many thanks.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely review. We are delighted you are so satisfied with our service, and we will share your kind feedback with our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lloyd W (Son of Client) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience

My mother is always pleased with the service she receives and both of us are very happy with all that they do. The carers are very kind and supportive, help in many ways.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for sending your feedback. We're delighted to hear you and your mother are pleased with our service, and we will share your comments with our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Client) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience

I find Bluebird most willing to do anything you require and enquire how you feel and if you don't sound healthy or happy they report it to the office.
They are always happy and cheerful and leave you feeling the same.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your lovely feedback. We appreciate you taking the time to leave a review and will share your kind comments with the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience

I have been extremely pleased with the care my mother has received and every member of staff I have met has been courteous and helpful. It is reassuring that their systems inform you of the carer who will be visiting and the time of their arrival.
They actually listen which makes a huge difference.

So far I am impressed with their service.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for leaving your feedback. It means a lot to us and we really appreciate you taking the time to review us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J A (Daughter-in-law of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience

The regular carer is very helpful, she phoned me to let me know when food is running out and toilet paper. She is also helpful at bedtime leaving my mother-in-law's bedtime pants out with her night clothes to remind her to wear them. She is very polite and they seem to be getting on really well.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for submitting a review. It's great to read your positive feedback and we'll pass your comments to the care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David T (Husband of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience

I have had a daily carer from Bluebird for the last 18 months to wash/shower and dress my wife who is confined to a wheelchair and suffers from dementia. Without exception, the carers provided by Bluebird have provided first-class support and dealt with a wide range of challenges with calmness and

professionalism.
Bluebird have been responsive to changes in requirements from the timing of visits to the adoption of new showering facilities. Online access to their care management system gives instant access and assurance when last-minute changes to the carer or visit times are necessary.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi David. Thank you for taking the time to submit your feedback. We were delighted to read your positive review and are proud to be making a difference to you and your wife.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Client) assisted by family/friend published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience

Service has been very good and in keeping with what I expect from Bluebird. My care was transferred from Coventry to Portsmouth when I stayed with my daughter for three weeks and the handover was excellent.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

It's our pleasure to support you and we're very grateful to you for submitting your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bernard W (Client) assisted by family/friend published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy with Bluebird Care and am extremely grateful for their help.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for sending us your positive feedback. We're happy to be supporting you and will pass your comments on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Daughter of Client) published on 28 July 2023
Submitted via Website • Report

Overall Experience

Bluebird carers are very good. We only used them for shopping and cleaning but when my dad was hospitalised and mum went into a care home I spoke to the office saying I no longer required their care he said he would get someone to call me. This didn’t happen so I replied to an email to tell them I no

longer require them. This seems to have disappeared. I have spoken to the office again and by the time I finish paying, I will have given 2 months' notice. The house is empty, what a rip-off. They were well aware we wanted to stop their service. Beware, very happy to take you on, not so easy to stop.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for taking the time to send us your feedback. We are glad to read your positive comments about our care assistants, however, we are disappointed to hear of your experience serving notice, because this is not usually the case for our customers. I have discussed this with the team, and understand your initial notice was sent as a reply to an email from our invoice system, which unfortunately doesn't accept emails and generates an 'undelivered' response. This is likely to be the cause of confusion with your notice, so I will speak with your Customer Service Manager when they return from leave next week, and ask them to contact you to discuss this further.

Staff

Care / Support

Management

Treated with Dignity

Value for Money