Review from Tony B (Son of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience

We realised that my 98-year-old mother was in desperate need of care in May, 2022. She was definitely on a downward spiral, not looking after herself and getting increasingly forgetful. Bluebird was recommended to us by the local district nurse.
From day one things started to improve and I would say

that my mother has turned around 100%. She was clinically diagnosed with unspecified dementia but she looks so much healthier and happier now. The carers that Bluebird provide are excellent. They always treat her with the utmost dignity and respect and make sure that she is safe and has everything she needs. The contact with the agency is brilliant too. They are extremely helpful and always listen to your concerns.
We would not hesitate to recommend Bluebird Care. They are top-notch!

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you Tony for leaving such a lovely review and recommendation. It's a pleasure to help you and your mother and we love to hear that she is happier and healthier than before.

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Review from Elise H (Daughter of Client) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

Bluebird Care gives excellent support and care. Always polite and courteous. The carers treat my mother with respect and dignity and always make sure she has everything she needs. Thank you.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for sending such lovely feedback! Our team will be very happy to read this.

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Review from Kathleen H (Mother of Client) published on 21 October 2022
Submitted via Website • Report

Overall Experience

Just started with Bluebird Care after disastrous episodes with previous agencies. Excellent communication with the staff member who handled the paperwork and a smooth handover. My daughter's carer seems to know exactly what she is doing and is encouraging and helping my daughter to become more independent.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi Kathleen, great to hear of your smooth start with us. Thank you for leaving this feedback, we will pass it on to our team.

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Review from Michael B (Son of Client) published on 3 August 2022
Submitted via Website • Report

Overall Experience

Bluebird were recommended to me by two trusted friends, when my mother began to need regular care visits. From the start, the Petersfield branch were really good to deal with, a very professional and friendly organisation. Mum was very pleased with the quality and friendliness of the carers, who she

grew to know well. I can't fault the service we had from Bluebird.

Reply from Sonia Fitzpatrick, Registered Manager at Bluebird Care Alton, Petersfield & Havant

You're welcome Michael and thank you for your lovely words. We're happy to help.

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Review from Pam H (Daughter-in-law of Client) published on 27 January 2021
Submitted via Website • Report

Overall Experience

Unfortunately, my mother in law became very poorly just a couple of days before Christmas, we contacted Bluebird to seek their support. Despite the challenges that COVID brought and the time of year; Bluebird were able to provide much-needed care. Since that time her health has improved a little and

Bluebird have been wonderful in their willingness to flex the care as circumstances have required.
The 2 members of staff who are our link people at Bluebird are always friendly, responsive and understanding. The carers have never failed to be anything but caring, having patience and giving encouragement when needed.

Reply from Jade Hobbs, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thank you for your comments, it's a pleasure to help during these tough times.

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Review from Hilary W (Daughter of Client) published on 14 January 2021
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the care Bluebird have provided for my elderly father over the past year. The carers always treat him with dignity and respect as well as providing his personal care, medication requirements, meals, shopping etc. Communication with his family is exemplary in and out of

hours and the Openpass ap is really useful to see how each visit has gone and whether there are any issues that have come up. Infection control measures taken during Covid has been of a very high standard. Bluebird caring for my father has provided all our family with complete assurance that he is being really well cared for.

Reply from Jade Hobbs, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Thanks so much for leaving such a lovely review Hilary! It's our pleasure to help you and your father and it's great to hear that you like our openPASS app!

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Review from Brenda C (Daughter of Client) published on 21 August 2020
Submitted via Website • Report

Overall Experience

Bluebird Care at Alton, have been making daily visits for the past 4 years to my 94-year-old mother who is still living in her own home. I cannot recommend them highly enough. The carers are lovely and genuinely care about their customers. Mum has two visits a day and personal care, medication, meals

are delivered with friendly and attentive care. The office is well run and efficient and is great at communicating any concerns to me, whether it be as simple as something to be added to the shopping list or a health issue.

Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi Brenda, many thanks for your kind words. It makes our day reading how we are making a difference to you and your mum. Our care team will love hearing your thoughts so I will also pass these comments on to them.

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Review from David H (Client) published on 21 August 2020
Submitted via Website • Report

Overall Experience

Bluebird Care has been providing care for my aunt since she was released from Alton Community Hospital. I cannot fault the service they provide from the office-based staff to the care workers who visit my aunt at her home to assist her with getting up and bathing in the mornings. She also has a visit

at lunchtime to help prepare her meals. The staff are always happy to help out with any daily issues that might crop up. My aunt always speaks very highly of all of the carers that visit her and this is great peace of mind for our family. I would have no hesitation in recommending them.

Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi David, thank you for taking the time to leave us your thoughts. We're so happy to hear how satisfied you are with Bluebird Care and I will pass your kind comments on to the team.

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Review from Marian C (Wife of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience

I can’t praise Bluebird Care staff and carers enough for their commitment in caring for my husband. This has allowed me to have some much-needed breathing space, knowing that I can totally rely on the carers to look after him and that he is happy in their company. They are always punctual and carry

out the tasks required for my husband’s care in a cheerful manner which brings out the best in him. In addition, the continuity of having the same carers come to the house has given him more confidence.

Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi Marian. Many thanks for leaving us your thoughts. We're touched to hear how our care for your husband has positively effected both him and yourself. I will pass your lovely comments on to the team.

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Review from Rod F (Power of Attorney of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience

I engaged Bluebird in 2014 to provide domiciliary care for my increasingly frail aunt. As her condition deteriorated, this changed to live-in care and now comprises a combination of both. This has enabled my aunt to continue living in her home of 50 years and has helped ensure her peace of mind and

stability. I have, without exception, found the care, attention and professionalism of the Bluebird carers and their managers to be excellent. This is all the more reassuring for me because I live 300 miles away and rely upon their advice and readiness to help. I cannot recommend the Bluebird service too highly.

Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi Rod - Many thanks for leaving us this review. It's been a pleasure providing care services to your aunt since 2014 and reading your kind comments makes what we do all the more worthwhile. We feel privileged to help her stay living in her family home and we'll pass your comments on to our care team!

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Review from James V (Client) published on 19 August 2020
Submitted via Website • Report

Overall Experience

The staff are extremely helpful and hardworking and each week I look forward to seeing my carer. The service I received has always been amazing of my carer and truthfully I am extremely over satisfied with the entire service.

Reply from Katie Milne, Registered Manager at Bluebird Care Alton, Petersfield & Havant

Hi James. Thank you for taking the time to leave us a review. It means so much to us to hear how happy you are with our care services. Our aim is to always provide an outstanding service, so we’re delighted that you’re happy. We really value your feedback and will pass it on to the team.

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Review from Judith Q (Daughter of Client) published on 3 February 2016
Submitted via Website • Report

Overall Experience

At very short notice Bluebird were able to provide my mother with an end of life Carer. My sister and I, together with the Carer were able to care for my mother during the last week of her life, comfortably at home, peacefully, calmly, around the clock. What a privilege.
Our Carer was totally aware

of the intensity of the situation, the extraordinary emotions involved, was diplomatic, kind and quietly provided reassurance and guidance. She gave us space when needed and was totally there for my mother when a more knowledgeable pair of hands was required.
What a remarkable lady, how lucky we were.

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Review from A B (Client) published on 14 January 2016
Submitted via Website • Report

Overall Experience

I have used Bluebirds before but never for a long period. This was a test for all of use to see how they and my grandmother coped. I have been impressed with their professionalism from the management to the carers and know that if I wasn't they'd take the matter seriously. I have no qualms with using

them again and am doing so very shortly. I do not have any previous experience with care companies to compare Bluebirds with but I expect to use their services for as long as they're needed without any worries at all.

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Review from Della (Daughter of Client) published on 14 January 2016
Submitted via Website • Report

Overall Experience

From the first phone call when I made initial contact, the whole process of using Bluebird has been professional and warm with a fantastic compassionate attitude towards my parents needs and for that I am extremely grateful. Nothing was too much trouble and the fact that Bluebird were able to fill a

live-in position in such short notice to help us urgently is both impressive and fantastic to know for the future. My Dad has needed high dependency support and we have now moved on to Day care now that he is more settled back at home with my Mum. The two live in carers who looked after my parents were very caring, sympathetic and incredibly patient. I am very impressed with the standard of individuals who were found very quickly and I wouldn't hesitate in recommending Blubird to others in need. Having a live in carer wasn't easy for my parents to accept, but they enjoyed the experience and since they have gone, we have been very impressed with the day carers who have taken over, so I thank you all for your very kind attitude and professionalism. Every time I phone or email or speak to an admin person too, I'm always very well looked after.

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Review from L P (Relative of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience

I was extremely pleased with the service provided by Bluebird Care.
We had 3 carers in total. The first person was moderate but the last 2 were brilliant, so caring and hard working. I would definitely recommend their efficient services.

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Review from Anthony G (Son of Client) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience

Live in care was required for at least a month, two carers were provided. Both excellent in terms of competence, responsiveness and friendliness. The first carer had to leave as the area was not covered by internet access and so she could not study for her professional exams, Bluebird were very quick

to find an alternative carer who was equally good. Clearly price is a major issue, Bluebird seem to be competitive nevertheless cost is a big hurdle.

Reply from Leigh McDonald, National Live in Care Lead at Bluebird Care Alton, Petersfield & Havant

All in all, a very positive experience for the customer, family and Bluebird Care Petersfield.
The customer in question required immediate respite live in care services after coming out of hospital and an immediate response from Bluebird Care was required.
It was agreed with the family that after a months live in care, we would look at re-introducing daily visits to accommodate the customers needs.
Bluebird Care Petersfield then reduced the costs in recognition that daily care workers were not available at the specific times.

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Bluebird Care Alton, Petersfield & Havant

Care Provided by Bluebird Care Alton, Petersfield & Havant

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Funding & Fees Guide for Bluebird Care Alton, Petersfield & Havant