Bradcare Ltd

Units 1-3 Albion Works, Queens Drive, Swadlincote DE11 0EG
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9.0 7 Reviews
  • Bradcare Ltd, Swadlincote
Bradcare is based in Swadlincote, Derbyshire, and has been committed to providing excellent care to the local community since it was founded in 2005.

Bradcare imagines a future where caring support makes every home feel special. They're dedicated to creating a warm and welcoming environment that promotes well-being, respect, and happiness for everyone they help. With a commitment and genuine kindness, Bradcare aims to be a leader in providing care that truly feels like home.

As people are living longer than ever before, it’s crucial for traditional home care models to adapt and evolve. This shift is necessary to meet the changing needs of an aging population and ensure that care remains effective, relevant, and supportive. By updating these models, Bradcare can provide better, more responsive care that addresses the unique challenges and opportunities of longer lifespans.

Bradcare is committed to improving the well-being of vulnerable adults and their families, leading a new era of professionalism in caregiving. Their approach focuses on building strong human connections, maintaining transparency, and showing empathy, and they carefully match skilled caregivers to provide compassionate and personalised care.

Bradcare’s mission is to enhance the aging experience for everyone by empowering individuals to lead happy and healthy lives in the comfort of their own homes.

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Care Provided by Bradcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Bradcare Ltd
  • Person in charge
  • Victoria Potter (Manager)

Funding & Fees Guide for Bradcare Ltd

  • Prices

  • Prices are tailored to suit the needs of the individual

  • Please call our office Monday- Thursday 9:00 to 17:00, Friday: 09:00- 16:30 to discuss our fees and pricing options.

Bradcare Ltd Reviews (7)

9.0

Bradcare Ltd has a Review Score of 9.0 (8.990) out of 10, based on 7 reviews in the last 2 years. Over all time Bradcare Ltd has 7 reviews.

Overall Experience

  • 4
  • 2
  • 1
  • 0
  • 0

Date Published

7
7
7
7
0

Review from P S (Son of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are respectful and efficient. Do everything we require them to do.

Reply from Craig Maxwell, Director at Bradcare Ltd

Thank you for your lovely comments about our carers. It is a joy to provide care to your mother and getting to know her has been really special. We are here for you and your mother, so do let us know if there's any support you need. We're looking forward to continue working together to strengthen our relationship.


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Review from R C (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been receiving care for my mum for a few days but we have already realised the service and care that Bradcare provide are outstanding. All staff are respectful, compassionate , friendly and professional towards my mum and the other members of family. There was a crisis early in the care
and a member of the team immediately alerted medical staff meaning that mum received prompt care and attention. We are so grateful to the team, it's given us confidence and reassurance and taken pressure off the family. Thank you Bradcare.

Reply from Craig Maxwell, Director at Bradcare Ltd

Thank you so much for taking the time to share your wonderful experience with us. It's a pleasure taking care of your mum and we're happy to hear that we've been able to take the pressure off you and the family. We're looking forward to continuing to provide exceptional care to your mum and building our relationship together.


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Review from K S (Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single carer that has assisted me has been friendly, professional, kind and efficient. I cannot fault any of the carers. Highly recommend.
The management overall can be helpful but I did raise a query re my care plan timings over 2 weeks ago and management have still not responded. Not even a
courtesy call. So I feel very let down and this should be improved.

Reply from Craig Maxwell, Director at Bradcare Ltd

Thank you so much for taking the time to share your feedback with us. I apologise that that your call wasn't initially returned and understand how this made you feel. However, I'm really glad that we've now resolved the issue you experienced and are looking forward to continuing to build our relationship together.


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Review from M B (Wife of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is expensive
Some staff are difficult to understand due to their accents,
They don't always turn up on time due to they have got behind with previous clients - so don't have enough time allotted to them to serve each client properly everyday.
The staff are always pleasant and have a laugh
and a joke.

Reply from Craig Maxwell, Director at Bradcare Ltd

Thank you for taking the time to share your feedback. We're pleased to hear that our carers provide a pleasant experience for our service users.At Bradcare, we are dedicated to delivering quality care at a fair rate. As an equal opportunities employer, we proudly support carers from diverse cultures and backgrounds.While our carers aim to follow their allocated visit times, there are instances where they may need to extend their stay based on a service user's needs. However, we always ensure that every service user receives the care they require.We appreciate your feedback and will continue striving to enhance your experience with us.


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Review from J B (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are friendly and do an excellent job. All the staff are very helpful. Overall excellent.

Reply from Craig Maxwell, Director at Bradcare Ltd

I am certainly happy to hear that you find our services excellent. We look forward to further providing services for your mum and developing a long-standing relationship.


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Review from Ann B (Wife of Client) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are so professional and help me so much. As for the office staff, not so helpful.

Reply from Craig Maxwell, Director at Bradcare Ltd

Thank you so much for taking the time to share your review with us. We really value your feedback. We're so sorry to hear that your experience with the office staff hasn't met your expectations. Your comments have been shared with the team and we'll endeavour to ensure that we're continually improving the service we provide. If you would like to discuss your experience in more detail with us, we'd be happy to speak with you.


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Review from David R (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a client of Bradcare since September 2024 after leaving the hospital and undergoing respite. The care I have received from the staff has been very positive and supportive. I must admit the company are totally value for money for the care they give. I use them in the morning and preparing a meal
at lunchtime every day with dignity. I would recommend this company 100%.

Reply from Craig Maxwell, Director at Bradcare Ltd

Thank you so much for taking the time to share your experience with us. I'm delighted to hear that you're being supported and receiving positive care from our wonderful carers. It's a pleasure to have you with us and your kind comments have been shared with your carers.


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Current Review Score: 9.0 (8.990)

Overview of Review Score

The Review Score of 9.0 (8.990) out of 10 for Bradcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.390 for Bradcare Ltd is calculated as follows: ( (24 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 41 Ratings = 4.39

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bradcare Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Victoria

Victoria Potter

Job Title: Manager

Joined: 2019

Victoria brings extensive experience in business administration to her role. She began her career at the British Home Office, where she gained valuable insights into office operations and managing people, particularly vulnerable adults. Since joining Bradcare in 2019, Victoria has excelled in administrative tasks, quickly becoming an integral part of the team. She specialises in investigating and resolving issues, particularly in medication-related matters. Victoria is known for her excellent interpersonal skills, regularly liaising with social services, hospital staff, and clients. Outside of work, she enjoys spending time with her children and socialising with friends and family, whether it’s dining out or exploring local farms.


Frequently Asked Questions about Bradcare Ltd

What Type of Services does Bradcare Ltd offer?

Bradcare Ltd offers Home Care.

How many Carers does Bradcare Ltd employ?

Bradcare Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bradcare Ltd to verify any information. View our terms and conditions. Bradcare Ltd has an Enhanced Service – more info.