Meritum Integrated Care LLP (Folkestone)

Unit 28 Folkestone Enterprise Cen, Shearway Business Park, Folkestone CT19 4RH
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9.2 6 Reviews
  • Meritum Integrated Care LLP (Folkestone), Folkestone
Meritum Integrated Care LLP (Folkestone) provides a variety of high-quality care services for people who want to live independently at home in Folkstone, Kent.

Care packages include services such as domestic care and support, domiciliary care, personal care, dementia care, hospital discharge and postoperative care, amongst others.

Respite care is also offered to families who require a break from looking after loved ones.

Person-centered care is administered to individuals by a highly skilled professional team who treat everyone with dignity and respect.

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Care Provided by Meritum Integrated Care LLP (Folkestone)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Charlotte Jones (Manager)

Funding & Fees Guide for Meritum Integrated Care LLP (Folkestone)

  • Prices

  • Hourly fees range from £20.76 to £24.91. Half hourly fees range from £12.46 to £14.95

  • We have enhanced rates for rural areas, please enquire if you fall into this category.

Meritum Integrated Care LLP (Folkestone) Reviews (6)

9.2

Meritum Integrated Care LLP (Folkestone) has a Review Score of 9.2 (9.200) out of 10, based on 6 reviews in the last 2 years. Over all time Meritum Integrated Care LLP (Folkestone) has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

6
2
6
6
0

Review from Maria G (Wife of Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are excellent, nothing is too much trouble. They are kind, friendly and fun. They respect my husband and always ask him what he wants and how. They are respectful of other members of the family and at home. Times are sometimes out of sync. They can be either very early or late, not the fault
of carers but their workload, the office insisting they book clients in at certain times. This has caused distress to my husband on a number of occasions and to the routine of our household. Please keep to times.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from L L (Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is very good. However promises made at beginning of contract and visit to me are not always kept, even when not holidays.

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Management

Treated with Dignity

Value for Money

Review from G R (Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers. I would very much tell others of my experience.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline P (Wife of Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers come in to care for my husband. Always willing to help and assist him for whatever he wants. One point I add they always ask if I'm ok - thoughtful and welcome. Always check more than once my husband is ok and safe. Each carer that comes in is always understanding.

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Management

Treated with Dignity

Value for Money

Review from J R (Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very fortunate with my two carers. Both keep up on time and are a great help to me. They are also two good human beings.

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Management

Treated with Dignity

Value for Money

Review from Geoffrey R (Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have indicated that this review is related to June 2024, it also covers the several years I have been with Meritum. Since first being taken care of by Meritum I have enjoyed their service and professional care. Every one of the carers that attend to me have become friends as they are all
completely relaxed and cheerful and comfortable around me and this has become so natural that I consider them good neighbours who check in on me every day. They always make sure I am in the best of health and always ask what else they can do for me.
Earlier this year my regular carer saved my life as I had a seizure and collapsed. He arrived at my residence, saw what had happened, phoned emergency services and gave me resuscitation. Looking back on this occasion I realised that this was a normal, though not every day, procedure. Such is the professionalism of Meritum carers.

Reply from nick saunders, Partner at Meritum Integrated Care LLP (Folkestone)

Thank you so much for your review, I will pass on your comments to the care assistants involved in your care especially the one concerning the incident you described.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Meritum Integrated Care LLP (Folkestone) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Meritum Integrated Care LLP (Folkestone) is calculated as follows: ( (24 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 35 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Meritum Integrated Care LLP (Folkestone) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Meritum Integrated Care LLP (Folkestone)

What Type of Services does Meritum Integrated Care LLP (Folkestone) offer?

Meritum Integrated Care LLP (Folkestone) offers Home Care.

How many Carers does Meritum Integrated Care LLP (Folkestone) employ?

Meritum Integrated Care LLP (Folkestone) employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meritum Integrated Care LLP (Folkestone) to verify any information. View our terms and conditions. Meritum Integrated Care LLP (Folkestone) has an Enhanced Service – more info.