Briarcare

Unit 3, Woodview, Bull Lane Industrial Estate, Bull Lane, Acton, Sudbury CO10 0FD
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9.9 11 Reviews
  • Briarcare, Sudbury
Briarcare provides personalised care and support for older people living in their own homes with a fully managed 365-day-a-year service.

Briarcare has been providing care in the community for over 15 years with clients such as NHS, Suffolk, Norfolk and Essex County Councils. Briarcare also takes on private clients throughout the region.

With teams in Sudbury, Stowmarket, Bury, Colchester and North Norfolk, Briarcare is able to service a large portion of East Anglia. They predominantly provide domiciliary care in the client's home. Services include companion care, palliative and dementia care as well as respite care.   

Briarcare has a 'GOOD' rating with CQC.

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Care Provided by Briarcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Briarcare Recruitment Agency Ltd
  • Person in charge
  • Terry Boulter (Registered Manager)

Funding & Fees Guide for Briarcare

  • Prices

  • From £15 per 30 mins or £24.00 per hour, depending on the time of week, distance travelled and duties required.

  • A range of prices starting from 30 minutes up. Each client will be assessed and prices agreed based on level of care.

Briarcare Reviews (11)

9.9

Briarcare has a Review Score of 9.9 (9.938) out of 10, based on 11 reviews in the last 2 years. Over all time Briarcare has 11 reviews.

Overall Experience

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Review from Peter R (Guardian of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service is provided by this company. l would highly recommend them! My cousin is using home help service and she finds the helper to be very considerate and compassionate always ready to undertake any task!

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Review from Albert Ashley G (Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is Briarcare are extremely good, in fact the carer I see here at home every Wednesday is excellent. She is always well-dressed in a Briarcare uniform and always arrives on time. She cleans my apartment ever so well, which alternates between the lounge and kitchen one week, then the bedroom,
bathroom/toilet and hallway the following week. Everywhere looks like new when she has finished. We then have time for refreshments, i.e. coffee and biscuits, before she leaves again. It is marvelous to have someone here to talk to once a week and it always leaves me looking forwards to her coming the following week. Briarcare are quite simply one of the very best providers of home-care as their carers always go to so much trouble to do whatever they're asked and the end result is outstanding. Thank you so much, Briarcare.

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Review from M P (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Briarcare Norfolk have provided my mother with excellent care. She is frail with poor mobility and has Alzheimer's. They assist her with washing and dressing, provide her meals and medication, assist in household matters where possible and most importantly provide her with company. She looks forward
to their visits. If she is a little low on their arrival, she is soon enjoying conversation and laughter. They are very attentive, raising any matters of concern promptly and very caring. I would not hesitate to recommend them.

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Review from Gordon W (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed help for my dad (90), who had several health problems, including dementia, and could not manage day-to-day personal care after my mum (also 90) became too ill to help him and was eventually admitted to hospital. All the Norfolk Briarcare staff were excellent in every way, punctual, efficient,
caring and friendly: Dad looked forward to their visits. They were also managed and organised very efficiently and flexibly. Dad eventually became too poorly to be looked after at home and went into a care home, where he died shortly afterwards. The carers took a lot of strain off the family and it was good to have them there.

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Review from Andrew S (Client) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Briarcare is a very professional care provider, my carers and myself are always laughing. Admittingly, some staff are better than others, for example, my oven broke down, my carer took my evening meal to her house to cook for me.

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Review from J F (Son of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Briarcare has recently started to support my father who is on end-of-life care. Can I just say that each and every one of the staff that has visited to support has been incredible, professional and so very supportive. They have listened to our needs and provided a tailored, personal service that shows
they really truly care. This is the sign of a well-supported, well-led team and we can't thank you enough, they really have gone above and beyond.
My family thanks you from the bottom of our hearts and wants you to know what a difference you make to people's lives when they most need it.

Reply from Terry Boulter, Registered Manager at Briarcare

Thank you so much for your kind words, I will be sure to pass these comments on to our staff. We are very proud of the team we have, a lot of time and effort goes into the selection and training of our care team but it all starts with recruiting nice, caring people.


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Review from Susan S (Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Briarcare Stowmarket is the best care company, I have been with this care company for nearly five years. I had problems with the two previous ones. Briarcare Stowmarket has lovely, kind and caring staff of which I get on with them all. They are committed, dedicated and efficient in all the tasks carried
out, I have regular time slots that work around all my hospital appointments and my social groups that I attend. My health has greatly improved while being with Briarcare and now is better maintained. The manager I can always go to if I have any worries or distressed in any way. I recently lost my cat, everyone was sympathetic and supportive, I thank you Briarcare Stowmarket, may we have many more years together. I am so happy with this company and thoroughly recommend it. Thank you Stowmarket team.

Reply from Terry Boulter, Registered Manager at Briarcare

Thank you, Susan. Our Ethos is built on this sort of feedback. We wouldn't be the company we are without clients like you giving your opinions. We would be more than happy to support you for many years to come.


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Review from Michael W (Husband of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from a very rare brain disease (Corticobasal Syndrome). This is a degenerative disease which requires continual changes/updates to her care plan. Briarcare has been her care company now for 3 years and during that time has been fundamental in ensuring all of her care needs are fully
met. The manager has been instrumental in liaising with authorities to make sure changes to her care were implemented and my wife continued to get the best possible uninterrupted care. This approach is inspirational to her team of carers some of whom have had bespoke training, eg PEG feeding as my wife cannot now be fed orally. Not only are they taking fantastic care of my wife but they extend their overall caring attitude to include myself.
In summary, Briarcare are providing an absolutely fantastic service will all staff showing a high degree of professionalism coupled with a commendable caring friendly attitude. I recommend them to anyone seeking a reputable care company.

Reply from Terry Boulter, MD at Briarcare

Thank you. They are a true team of carers who we are very proud of so I will be delighted to pass your kind comments on.


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Review from L H (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care company around. Very friendly service and very professional at their job. Reliable and the care is the best. Very trustworthy and polite. Best thing we ever did was change to this company.

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Review from Tanya E (Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Briarcare Recruitment Agency Stowmarket team for nearly five years. I can’t thank the team enough for how well they care for me every day. Nothing is ever too much trouble. They always go above and beyond and treat me with such kindness, as a company, I have always found
it easy to talk to management.

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Review from Richard H (Son of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with Briarcare and so impressed with how lovely and kind all the carers are. My dad has really enjoyed all of the people he has met. We have also managed to get extra help when we've needed it which is fantastic. I always get straight through to the office, two members of
staff in particular have been so easy to deal with. Thank you to all the team, we are so happy that we have found you. Highly recommended.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Briarcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Briarcare is calculated as follows: ( (61 Excellents x 5) + (4 Goods x 4) ) ÷ 65 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Briarcare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Terry

Terry Boulter

Job Title: Managing Director & Registered Manager

Joined: 2018

With many years of experience in the care and recruitment sector, Terry leads the experienced team at the head office in Sudbury. He is committed to the delivery of high-quality across Suffolk, Essex and Norfolk.


Helen

Helen Boulter

Job Title: Finance and HR Manager

Joined: 2020

Helen joined the team in 2020 to support the finance and HR roles.


Rebecca

Rebecca Trezise

Job Title: Registering Manager

Joined: 2023

Rebecca recently joined Briarcare to head up and launch our North Norfolk service.


Frequently Asked Questions about Briarcare

What Type of Services does Briarcare offer?

Briarcare offers Home Care.

How many Carers does Briarcare employ?

Briarcare employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Briarcare to verify any information. View our terms and conditions. Briarcare has a Platinum Service – more info.