Review from T B (Son of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience

Bridge Care Services are amazing, they give the best care in every aspect that you could possibly wish for. They looked after my mother and stepfather to the highest standard and all the way kept me informed. They contacted the GP when required, saving hours and getting treatment started. I cannot recommend

them enough.

Reply from Rebecca Mannion, Manager at Bridge Care Services Ltd

Thank you for such lovely feedback for Bridge Care Services.
We are so happy that you are satisfied with our service.
Much appreciated.

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Review from Patricia B (Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience

We use this agency for my Mum who has dementia, they are amazing. All the Carers are super lovely and the office are very helpful and approachable. I would recommend this care agency without hesitation.

Reply from Kelly Barton, Manager at Bridge Care Services Ltd

Thank you for a lovely review, we really appreciate the feedback and will pass on to the team.

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Review from A C (Son of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience

I contacted Bridge Care Services for help with my elderly mother. As I was the only local member of her family I was becoming overwhelmed trying to run her life as well as my own.
Bridge Care did an initial assessment and advised on an appropriate package to suit my mother's needs which then enabled

me to cope better having a professional team in place.
I am very pleased to be able to report that since Bridge Care came to our rescue in mid-January of this year Mum has improved in many ways and is doing very well considering her age and medical problems.
The care team are both professional and caring and I’m being kept up to date with any developments or needs that may arise.
I would certainly recommend Bridge Care should you require help with your relative's needs.

Reply from Kelly Barton, Manager at Bridge Care Services Ltd

Thank you for a great review, we are very pleased that you have seen an improvement since January and have been able to take a step back.

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Review from Tracie V (Daughter of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience

I can't recommend Bridge highly enough. They've been caring for my Mum for 5+ years where they treat her like a friend. Mum is a very private person and hates to be a burden to anyone so it was difficult to accept any help in the beginning but after a nasty fall, she had to accept help and now couldn't

do without them. As her illness has progressed, the help has increased and after another fall on March 21, resulting in a broken sacrum (back) she needed 2 carers 4 times a day when leaving hospital. Unfortunately, Bridge didn't have capacity at the time so we had to switch providers and then we discovered the difference in care that we didn't think was possible. The Bridge team rallied together to offer to cover Mum's double up so we could switch back asap and what a relief! The care is now provided in my home so I see the empathy, love, laughter, dignity and dedication that every one of them provides. To anyone looking for carers, Bridge should be at the top of their list.

Reply from Kelly Barton, Manager at Bridge Care Services Ltd

Thank you so much for a wonderful review, the staff will be so happy to receive this feedback, It is a pleasure to support your Mum from all of us at Bridge Care.

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Review from Sue N (Wife of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience

I've found the whole team to be very helpful and approachable, I was worried how my husband would adjust to having people coming in to care for him but it's worked out very well. I didn't realise how tired I was until they came to help.

Reply from Kelly Barton, Manager at Bridge Care Services Ltd

Thank You so much, for the lovely review, we are glad that your husband has adapted well.

Thank you
Kelly Barton
Quality Assurance Manager

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Review from L A (Daughter of Client) published on 30 September 2021
Submitted via Postal Card • Report

Overall Experience

Professional, both office/management and carers are very flexible and willing to accommodate needs. Extremely thorough first visit to establish exact requirements.

Reply from Kelly Barton, Manager at Bridge Care Services Ltd

Thank you very much for the lovely feedback, we appreciate you taking the time to complete the review.

Kelly Barton
Quality Assurance Manager

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Review from G C (Daughter of Client) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience

Bridge Care provides an excellent service. The staff are caring, helpful, kind, patient and nothing is too much trouble. Mum is very relaxed in their company. The only small niggle is the office not letting us know if there are any time changes or other changes. But after a year and a half, we have

gone through it's nothing really and well done to them for maintaining the same level of care/service through this pandemic.

Reply from Kelly Barton, Manager at Bridge Care Services Ltd

Thank you Gillian for the lovely review, the last 18 months has been a challenge so we appreciate the feedback. We will try our best to inform you of any changes as soon as we can. Thank you again.

Kelly Barton
Quality Assurance Manager

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Review from Lenore S (Wife of Client) published on 19 November 2020
Submitted via Website • Report

Overall Experience

Wonderful care and considerate, very obliging girls. We are very pleased with my husband's care. We can always ring and get answers to any questions or help with any problems.

Reply from Kelly Barton, Quality Assurance Manager at Bridge Care Services Ltd

Thank you for taking the time to write such a kind review. It is much appreciated. Your comments will be passed on to all the staff.

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Review from Andy T (Brother of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience

The support given by Bridge Care Services to my brother has consistently been excellent over several years. In more recent times we have been able to secure additional care which has led to an enriched and more fulfilled life for him. He has a learning disability and the carers have formed such brilliant

relationships with him. He can now get out and about more which has been vital for his overall wellbeing. He always looks forward to his carers' visits whether they spend time with him in the home or head off together for a walk and a coffee. There have been benefits all round for our whole family and we're really grateful for the way the Bridge Care Services team carry out their important roles.
All our interactions with the team have been warm, professional and helpful.
Thanks!

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Review from Sandy C (Daughter of Client) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience

The carers who work for Bridge Care are amazing. These ladies go above and beyond in the care they provide to my Mum. They are friendly, caring, professional and always reliable. They enable my Mum to carry on living independently in her own home. The support they give us is amazing. The communication

between the carers, office staff and the family is great. I would be pleased to recommend their company. Thank you.

Reply from Linda Griffiths, Operations Manager at Bridge Care Services Ltd

Thank you very much for your lovely review. This is very much appreciated especially in these difficult times.

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Review from S N (Son of Client) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience

Excellent service. Staff are approachable and amenable. Bridge Care has the ability to provide additional care at very short notice, which is a big positive.

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Review from D W (Wife of Client) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience

My husband, who is disabled and elderly, is treated with dignity and respect by the care workers. Every effort is made to ensure that his needs are met, both physically and emotionally.

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Review from M P (Sister of Client) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

My sister, who has both physical and mental disabilities, receives excellent care from Bridge Care and has done so for several years. The carers are caring, friendly, often go "the extra mile" to keep my sister clean, well-fed and happy in her own home as far as is possible. Contact with family is immediate

if there is a problem and appropriate solutions quickly applied. The same regular faces attend who know routines and likes/dislikes and this is essential to her continuing care at home. We know of no other person who receives such good care. Many thanks.

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Review from T C (Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

Excellent.

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Review from D K (Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience

I find my carers helpful, friendly and respectful. I look forward to greeting happy faces.

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Review from J T (Daughter of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience

Very good service. The staff are professional. They are kind and thoughtful.

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Review from B L (Wife of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience

The staff are always caring of my husband. They have a great rapport with him. They are always laughing with him. Bridge Care Services are the best. We have had a number of other care services. I know they are the best,

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Review from Brian M (Husband of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

Always know what to do and look for more things to do.

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Review from Beryl M (Wife of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience

We have found most of the people who come helpful and friendly, willing to do everything from washing and shaving my husband and making beds to taking letters to the post. Because we cannot get out much they have a little chat and take an interest in our lives. The only slight minus is the timing of

visits cannot be exact so it can be difficult to time meals etc., but we are informed of any big variation.

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Review from S C (Son of Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience

Bridge Care Services are very good in my view because they visit my father and if a problem arises like hospital appointments or doctors appointments that I am unable to take him to they arrange care to suit. The staff are respectful to my father and he looks forward to them coming.

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Bridge Care Services Ltd

Care Provided by Bridge Care Services Ltd

Good to Know

Funding & Fees Guide for Bridge Care Services Ltd