Prestige Nursing & Care (Banbury)

1 White Lion Walk, Banbury OX16 5UD
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8.0 46 Reviews
  • Prestige Nursing & Care (Banbury), Banbury
Prestige Nursing & Care provides high quality, personalised and expert home care services for adults that can evolve with the changing needs of those they care for.

They specialise in supporting expert care-at-home service, maintaining a highly trained compassionate team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives. At Prestige Nursing & Care, they provide care at home from a 30 min visit to as many hours /visits as you require through the day. For those who have complex needs, hourly home care can be provided over a 24-hour period. Their care is focused on improving the health and well-being of their clients, all in the safety and comfort of the place people love most, their own home.

Clients who source Prestige Nursing & Care' services include people with mobility issues, Dementia, Stroke, Spinal injuries, as well as end of life care and many who require assistance while recovering from illness.

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Care Provided by Prestige Nursing & Care (Banbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Marta Wutke (Registered Branch Manager)

Prestige Nursing & Care (Banbury) Reviews (46)

Total of 46, showing 1-20
8.0

Prestige Nursing & Care (Banbury) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Prestige Nursing & Care (Banbury) has 46 reviews.

Overall Experience

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Review from Katie M (Daughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and myself are so glad we are starting another year with Prestige supporting her at home. She has 3 visits a day and has never been let down.
The carers are all very kind and manage to keep her going in the way she likes. They tactfully help her in different ways as her needs increase and keep
me updated.
She is always pleased to see them and the office does well in trying to book the visits to suit her.

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Review from S H (Daughter-in-law of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed evening care for my father-in-law after being in temporary respite care in a care home and Prestige care were quick to set things up so that he could go home. They have provided excellent care.

Reply from Marta Wutke, Branch Manager at Prestige Nursing & Care (Banbury)

Thank you for your feedback. We are delighted to know you are happy with our service.


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Review from E A (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A small, friendly team who are efficient, sensitive and kind in their approach. They are very diligent and observant in reporting changes or concerns in situations relating to the physical or mental states of the client (my mother) and my father as a carer.

Reply from Marta Wutke, Branch Manager at Prestige Nursing & Care (Banbury)

Thank you so much for such a lovely review. I am delighted to know you are happy with the care provided by our team.


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Review from Claire N (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Speedy service sourcing urgent care particularly when carers are hard to find these days. Staff has been supremely fast, efficient and empathetic and has provided two wonderful pop-in carers at very short notice. Both are professional, kind and understood our remit with regard to my parent's requirements
and needs. Delighted with the service and quality of carers. Highly recommend.

Reply from Marta Wutke, Branch Manager at Prestige Nursing & Care (Banbury)

Thank you for such lovely comments, Claire. We are delighted to know you are happy with our service.


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Review from Nicki H (Cousin of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has nothing but praise for the two ladies that attended to her while she bathed. Both ladies showed her kindness and went ‘over and above’ their duties. She was advised well in advance of any changes to her scheduled visit and Prestige made sure the same two ladies attended her. Can’t praise
them enough.

Reply from Lisa Fisher, Marketing Operations Manager at Prestige Nursing & Care (Banbury)

Thank you for taking the time to leave such lovely feedback.


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Review from Pauline B (Daughter of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Nursing & Care (Banbury) are the best carers my father has had over the last 5 years. The carers are kind, on time, gentle, willing and respectful. I wish there were more of them so we could have them for the evening care too. The office staff are always helpful and obliging on the phone. I
would recommend Prestige to anyone, if all care companies could be run as well as this one and get paid more it would make the world of difference to how the elderly are cared for. Well done to you all and a huge thank you.

Reply from Marta Wutke, Branch Manager at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a lovely review. Be reassured that we will pass on your comments to our amazing team.


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Review from Helen B (Daughter of Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We called upon Prestige Nursing & Care (Cherwell) towards the end of my dad's life as we needed some waking night care. Unfortunately, we only needed three visits from the carers but both girls were so lovely, friendly, caring and professional, treating dad with great dignity. We were so happy to leave
them overnight to take over Dad's care so that we were able to have a good night's sleep. We would definitely recommend Prestige Nursing & Care (Cherwell) and use them again if it ever became necessary. Thank you so very much.

Reply from Marta Wutke, Branch Manager at Prestige Nursing & Care (Banbury)

Thank you very much for all your lovely comments. We are very fortunate to have such an amazing team of carers. Please be assured that your comments have been passed on to our team.


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Review from Caroline G (Daughter of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family would like to thank everyone at LifeCarers for giving our mother excellent care. Several of the carers made a positive impact on her life when it was for her a difficult time.
The team made every endeavour to cater to her changing needs as her health deteriorated.
Thank you.

Reply from Amanda Dobson, Care Advisor at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a great review. I will pass this onto the care team.


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Review from Sarah D (Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really grateful to everyone at LifeCarers. Everyone here is very kind and caring as well as very professional. I find it very reassuring that all of the carers get the proper training for the client's individual needs. They are the first company to give the carers epilepsy training.
The reason
that they are an excellent company is because they care enough to do everything properly!

Reply from Amanda Dobson, Care Advisor at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a lovely review.


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Review from Keith (Son of Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial approach through to the daily provision of care, LifeCarers has proven to be faultless and indispensable. All the staff, including admin, are friendly, cheerful, professional and considerate. I have no hesitation in recommending them.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a great review. I will pass this onto the team.


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Review from Babita J (Client) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service. I don't have any complaints. I am very happy with everything, the staff are just awesome.
Thank you for providing me with good care.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you for taking the time to review our service.


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Review from M S (Wife of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had care for my husband who suffers from dementia for a few years now. This help would be hard to do without.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you for taking the time to write a review. We are glad our Carers helped your husband.


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Review from Janet T (Mother of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and cheerful. They look after my son really well. He loves to see them and spend time with them - and they are happy to see him too!

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a wonderful review. I will pass this onto his carers.


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Review from Jackie H (Client) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always knew having carers would make a difference, I just didn’t realise how much of a difference - it’s huge.
I know the carers that come and have a rapport with them, we laugh too. Having the same carers helps an awful lot, it means I don't have to try to explain things - which I struggle doing
and I like knowing the person who's coming.
When I’m particularly unwell, they are very supportive, kind and understanding. It’s more than this though, much more.
I have many allergic reactions, the agency and carers accommodate this by not wearing any perfumes or strong scents - I don’t have to worry about it. Plus, they make suggestions to help. Having LifeCarers gives me peace of mind and helps me manage my complex health, very grateful to them.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you so much for taking the time to give us such a fantastic review. I am so pleased that we are making such a positive difference to your life.


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Review from L L (Wife of Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming home from hospital in January of last year 2018, following a stroke my husband has had carers from LifeCarers Cherwell who have been consistently supportive, friendly, cheerful, caring, competent and timely in meeting my husband's needs, even managing to arrive on time during difficult
weather conditions. Similarly, everyone we've spoken with in the office has been very approachable, considerate and caring in dealing with our requests or needs. We would happily recommend LifeCarers to families with loved ones who need care whether in companionship or in meeting personal physical needs.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you so much for taking the time to give us such a wonderful review. I will pass your lovely comments onto the staff team.


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Review from Carol F (Wife of Client) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers to be efficient, caring and very pleasant. We like the times and information sent each week is very helpful. The carers are friendly and courteous to my husband.

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Review from G B (Friend of Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been helping as a live-in carer to the client for over four years and during that time have always used 'Life Carers' to cover my breaks (2 hours) during the day. To begin with I have always found their timekeeping to be excellent and the care given to the client has been outstanding, always
arriving with smiles and the client is happy to see them. Keep up the great work and thank you.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a lovely review.


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Review from Christine M (Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent service from several carers, all of whom were excellent. They responded to my needs, were warm, calm, friendly and so efficient, always ready to take on an unusual task. When the record 'lovely chat' I trust its recognised how important it is and that they are ready to share what's
important to me and to give of themselves whatever they recognise of interest, I am very sorry to have moved away from the area.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a lovely review. We wish you all the best in the future.


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Review from Ben (Son of Client) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend LifeCarers to others without hesitation. My dad has been befitting from their services for over a year and we have found all the carers to be extremely professional. More significantly, they are sincere and compassionate. My dad has been treated with great dignity and his care has
been defined by an overwhelming sense of respect and individual attention. The administrative team are also attentive and proactive, responding to concerns and adapting care provision in a very client-focused approach.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you very much for your Review.


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Review from Beris B (Client) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is very good and very reliable and friendly.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you, for taking the time to review us :)


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Prestige Nursing & Care (Banbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Prestige Nursing & Care (Banbury) is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Banbury) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Marta

Marta Wutke

Job Title: Registered Branch Manager

Joined: 2008

I have worked for Prestige Nursing & Care in Banbury since 2008. I joined as a carer and have continually been committed to developing my skills and expertise in the care sector which I find extremely rewarding and has led to me now being the manager for Banbury.


Since working at Prestige I have constantly developed my skills and qualifications and am proud to have achieved NVQ levels 2 & 3 in Health & Social Care and Management and QCF Level 5 Diploma in Leadership and Management for Health and Social Care and Children and Young’s People Services.


I am passionate about my role and making a difference in our client’s and their families' lives making sure they feel important and safe. I support our team of carers to ensure they are happy and fulfilled. We all share the same passion for the work we do at Prestige and together as a team we deliver the absolute best care and service to our clients.


Frequently Asked Questions about Prestige Nursing & Care (Banbury)

What Type of Services does Prestige Nursing & Care (Banbury) offer?

Prestige Nursing & Care (Banbury) offers Home Care.

How many Carers does Prestige Nursing & Care (Banbury) employ?

Prestige Nursing & Care (Banbury) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Banbury) to verify any information. View our terms and conditions. Prestige Nursing & Care (Banbury) has a Platinum Service – more info.