Prestige Nursing & Care (Banbury)

1 White Lion Walk, Banbury OX16 5UD
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8.0 46 Reviews
  • Prestige Nursing & Care (Banbury), Banbury
Prestige Nursing & Care provides high quality, personalised and expert home care services for adults that can evolve with the changing needs of those they care for.

They specialise in supporting expert care-at-home service, maintaining a highly trained compassionate team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives. At Prestige Nursing & Care, they provide care at home from a 30 min visit to as many hours /visits as you require through the day. For those who have complex needs, hourly home care can be provided over a 24-hour period. Their care is focused on improving the health and well-being of their clients, all in the safety and comfort of the place people love most, their own home.

Clients who source Prestige Nursing & Care' services include people with mobility issues, Dementia, Stroke, Spinal injuries, as well as end of life care and many who require assistance while recovering from illness.

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Care Provided by Prestige Nursing & Care (Banbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Marta Wutke (Registered Branch Manager)

Prestige Nursing & Care (Banbury) Reviews (46)

Total of 46, showing 21-40
8.0

Prestige Nursing & Care (Banbury) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Prestige Nursing & Care (Banbury) has 46 reviews.

Overall Experience

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Date Published

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Review from Carol G (Client) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care I receive. The majority of the carers are friendly and professional.
We get on very well.

Reply from Amanda Dobson at Prestige Nursing & Care (Banbury)

Thank you for reviewing us.


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Review from L C (Granddaughter of Client) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable know nan is really well. Always very helpful very trustworthy always contactable.

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Review from Leonard H (Brother of Client) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care that my brother is getting they are regular as clockwork and efficient in their work, making him feel comfortable every day. There are two carers are very caring and have no problems with them.

Reply from A Dobson, Care Manager at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a good review.


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Review from Colin S (Son of Client) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

LifeCarers provided efficient and friendly care to my father for over five years and were very flexible in meeting his requirements as his needs changed over time. As his care needs increased, especially as his sight and hearing deteriorated, LifeCarers always did their best to make sure that there
was good continuity in the carers provided so that there was an understanding of the detailed requirements of his daily routines. The carers dealt with his deteriorating health with efficiency and sympathy up to the point that he had to be moved to residential care.

Reply from A Dobson, Care Manager at Prestige Nursing & Care (Banbury)

Thank you very much for taking the time to do a review for our service.


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Review from Audrey R (Daughter of Client) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My other finds the team of LifeCarers Cherwell extremely kind and most helpful at all times, enabling her to live comfortably at home.

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Review from Isabel A (Client) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always kind and helpful, going out of their way to do little jobs for me.
I got on particularly well with one carers, you could say we were friends and I looked forward to her coming and I was disappointed if she was necessarily absent.

Reply from A Dobson, Care Manager at Prestige Nursing & Care (Banbury)

Thank you for taking the time to give us such a nice review.


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Review from Keith W (Client) assisted by family/friend published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful and courteous and I have no complaints whatsoever.

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Review from L P (Mother of Client) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, friendly, caring staff who took the time to understand my son's needs and enable him to feel secure and happy.
Also a willingness to learn new skills as are necessary. Managers are welcoming, approachable and attentive.

Reply from A Dobson, Care Manager at Prestige Nursing & Care (Banbury)

Thank you for your kind review, it was a pleasure to help.


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Review from Louise P (Client) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had LifeCarers for about 1 1/2 years now and I am really pleased with the care company. The carers that I have had have all been lovely and easy to get along with and trust. They are extremely reliable and good at time keeping. If I have had any worries or questions there are ample people around
(carers and office members) to help me out.


I am overall very happy and will be carrying on my care with LifeCarers.


Reply from Marta Wutke, Branch Manager at Prestige Nursing & Care (Banbury)

Thank you very much for your lovely comments. It's always a pleasure receiving such positive feedback from our clients.


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Review from Robert S (Son of Client) published on 15 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using this service since her stroke in March and the family are extremely happy with the care that she has received.
She has a small number of carers, so has come to know them all and is very comfortable and relaxed with them.


They call twice each day and assist with food preparation,

medication and bathing.
They spend time chatting with her over a cup of tea providing a friendly caring service.
The managers keep us informed of any issues with my mother and ensure that the care is flexible, such as bringing her medication to a nearby lunch club on Mondays.


We would happily recommend Life Carers (Cherwell) to anyone seeking friendly compassionate home care.


Reply from A Dobson, Care Manager at Prestige Nursing & Care (Banbury)

Thank you very much for taking the time to give us such a wonderful review.


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Review from Nicola R (Daughter-in-law of Client) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support from LifeCarers was excellent. They understood the needs of my father-in-law and sent very experienced carers.
They were particularly helpful with last minute, emergency requests for care.
I would not hesitate to recommend them.

Reply from A dobson, Care Advisor at Prestige Nursing & Care (Banbury)

Thank you for your lovely review


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Review from Mary F (Daughter of Client) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from LifeCarers Cherwell have been coming to help my mother get up in the mornings for three years. All the carers have been friendly and warmly caring as well as professional and competent and Mum enjoyed their visits and became very fond of some of them. For the last week of her life, she
was very weak and became completely bedridden and suddenly needed greatly increased care. While we were waiting for the NHS and take necessary arrangements, LifeCarers Cherwell pulled out the steps to help and managed to send a carer three times a day. Each visit involved cleaning Mum, changing pads and working with my sister or me to turn her and make her comfortable - not an easy job as my sister and I are untrained! They did this cheerfully and respectfully and each time left m mother comfortable and happy.

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Review from W D (Son of Client) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory and flexible service.

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Review from Charlotte R (Client) assisted by family/friend published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since leaving hospital care I have found the service extremely helpful in order for me to regain confidence to live independently with support from the care team. All of the carers have been polite, punctual and friendly. I look forward to chatting with them in the mornings. My daughters feel reassured
and are very appreciative of the care support given knowing that I am safe and secure from the service.

Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Banbury)

Thank you for your review. We will share your kind words with your care team.


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Review from Lily E (Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I get on with all the carers, some are much better than others and it would be nice if I could have the same one. I do appreciate their help.

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Review from Mary B (Client) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the service I get from Lifecarers. One cannot compromise on perfection. I need my carers. I am treated with such dignity and respect always. Without their support, I would not be able to live in my home.
I filled this review out myself and have not told my carer. They know
how highly I think of them.
My doctor recommended them to me.

Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Banbury)

We're delighted to hear you are enjoying your carers' visits. Thank you for your kind words.


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Review from David C (Son of Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

LifeCarers were professional, compassionate, kind and efficient when caring for dad and mum. We were never once let down and relied on them completely.

Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Banbury)

Thank you for your lovely words, it means so much to know our carers made a difference to your family. We will ensure your comments are shared your families' care team.


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Review from T M (Son of Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received care at her home in Norfolk but when staying with us in Oxfordshire (usually for a number of weeks each year) she received care visits from LifeCarers Cherwell. The quality of this care has been exemplary. Each and every one of the carers has been highly professional and has provided
excellent care. Thye have alway been understanding of my mother's needs, patient, conscientious and thorough in every aspect of their work. I cannot praise them enough and they have always treated my mother with the utmost dignity and respect. Sadly my mother passed away two weeks ago but was always highly appreciative of the service that LifeCarers Cherwell provided.

Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Banbury)

Thank you for your kind words at what must be a difficult time for your family. Our carers will be glad to know they helped make life a little easier. We will be sure to share your comments with your care team.


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Review from Hilary A (Daughter of Client) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

LifeCarers looked after my mother for 9 months before she had to go into a care home. Mum had been very unwilling to have carers in, but within a fortnight was praising staff for their friendliness, willingness to do whatever was required and their kindness in a crisis eg. a fall or digestive upset.
Mum had been lonely before but very much enjoyed talking to the carers. My brothers and I all live some distance away so were delighted that mum's loneliness and physical care were solved. (Unfortunately mum's health deteriorated, she is 97) and after a bad fall, she has had to go into permanent care.

Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Banbury)

Thank you for your lovely feedback, we will ensure your comments are passed on to our carers. We're glad to have helped extend your Mother's independence and wish you all well for the future.


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Review from David D (Husband of Client) published on 6 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was provided for my wife during March till October 2016 in every aspect.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Prestige Nursing & Care (Banbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Prestige Nursing & Care (Banbury) is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Banbury) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Marta

Marta Wutke

Job Title: Registered Branch Manager

Joined: 2008

I have worked for Prestige Nursing & Care in Banbury since 2008. I joined as a carer and have continually been committed to developing my skills and expertise in the care sector which I find extremely rewarding and has led to me now being the manager for Banbury.


Since working at Prestige I have constantly developed my skills and qualifications and am proud to have achieved NVQ levels 2 & 3 in Health & Social Care and Management and QCF Level 5 Diploma in Leadership and Management for Health and Social Care and Children and Young’s People Services.


I am passionate about my role and making a difference in our client’s and their families' lives making sure they feel important and safe. I support our team of carers to ensure they are happy and fulfilled. We all share the same passion for the work we do at Prestige and together as a team we deliver the absolute best care and service to our clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Banbury) to verify any information. View our terms and conditions. Prestige Nursing & Care (Banbury) has a Platinum Service – more info.