Prestige Nursing & Care (Banbury)

1 White Lion Walk, Banbury OX16 5UD
Submit a Review
8.0 46 Reviews
  • Prestige Nursing & Care (Banbury), Banbury
Prestige Nursing & Care provides high quality, personalised and expert home care services for adults that can evolve with the changing needs of those they care for.

They specialise in supporting expert care-at-home service, maintaining a highly trained compassionate team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives. At Prestige Nursing & Care, they provide care at home from a 30 min visit to as many hours /visits as you require through the day. For those who have complex needs, hourly home care can be provided over a 24-hour period. Their care is focused on improving the health and well-being of their clients, all in the safety and comfort of the place people love most, their own home.

Clients who source Prestige Nursing & Care' services include people with mobility issues, Dementia, Stroke, Spinal injuries, as well as end of life care and many who require assistance while recovering from illness.

Show Prestige Nursing & Care (Banbury) on the Map

Care Provided by Prestige Nursing & Care (Banbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Marta Wutke (Registered Branch Manager)

Prestige Nursing & Care (Banbury) Reviews (46)

Total of 46, showing 41-46
8.0

Prestige Nursing & Care (Banbury) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Prestige Nursing & Care (Banbury) has 46 reviews.

Overall Experience

  • 33
  • 13
  • 0
  • 0
  • 0

Date Published

46
0
0
1
45

Review from Marcia S (Daughter of Client) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, compassionate, caring, looked after mum and stepfather for quite a few years. Unfortunately, mum needed double carer calls and this could not be funded any longer so we decided to go with another agency due to cost effectiveness beyond our control really. We will miss you all, you
have been part of our family in so many, many ways, thank you for your kindness and care provided to our most valuable possessions, our parents.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Victoria L (Daughter of Client) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had no issues with the carers themselves, but was unhappy about the rota's, having multiple visits per day, many of the carers crossed over their timings, leaving her without a visit for many hours, particularly difficult when there is nobody around to help her take medication, a crucial task.
One of the most important things to keep her mobile and able to function. We now have a live in carer through another company. She is however, very grateful for the care the staff provided.

Reply from A Dobson, Care Advisor at Prestige Nursing & Care (Banbury)

Thank you for your review. We do find it challenging for clients who have a lot of visits per day to get them spaced well. This is something that we are constantly looking into to improve this situation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T M (Client) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not happy about times being changed and having new people. Not happy about office telling me about change in times. In time.
They still have enough staff to rotate without sending new ones. Please look after the carers you have so they know how good they are, we don't want to lose them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Client) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been my S.C.W for over two years now, he assists me with various tasks around the house, he makes my meals on a Monday. Assists to make my bed and hang up my washing and taken out my rubbish. For me is helpful, punctual and honest and treats me with dignity and respect. He gets me out
for a walk on Monday for two hours and i look forward to his visits as i have learning disabilities.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Veronica T (Client) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are efficient and pleasant to deal with, service satisfactory overall.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David A (Daughter of Client) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been thrilled with LifeCarers Banbury. They have listened and understood my father's needs. The lady who i deal with on day to day basis has been extremely helpful in ensuring that dad has as few carers as possible and when he gets on with certain carers she has always endeavored to accommodate
the rota to include as many visits for the preferred carers as possible. My father is extremely happy with the service LifeCarers Banbury provide and i would have no hesitation in recommending your company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Prestige Nursing & Care (Banbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Prestige Nursing & Care (Banbury) is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Banbury) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Marta

Marta Wutke

Job Title: Registered Branch Manager

Joined: 2008

I have worked for Prestige Nursing & Care in Banbury since 2008. I joined as a carer and have continually been committed to developing my skills and expertise in the care sector which I find extremely rewarding and has led to me now being the manager for Banbury.


Since working at Prestige I have constantly developed my skills and qualifications and am proud to have achieved NVQ levels 2 & 3 in Health & Social Care and Management and QCF Level 5 Diploma in Leadership and Management for Health and Social Care and Children and Young’s People Services.


I am passionate about my role and making a difference in our client’s and their families' lives making sure they feel important and safe. I support our team of carers to ensure they are happy and fulfilled. We all share the same passion for the work we do at Prestige and together as a team we deliver the absolute best care and service to our clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Banbury) to verify any information. View our terms and conditions. Prestige Nursing & Care (Banbury) has a Platinum Service – more info.