Britannia Homecare Ltd

Rowan House, Smallfield Road, Horley RH6 9AU
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9.0 9 Reviews
  • Britannia Homecare Ltd, Horley
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Care Provided by Britannia Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Britannia Homecare Ltd
  • Person in charge
  • Sonny Pettman (Registered Manager)
Are you the Owner/Manager of Britannia Homecare Ltd? View your Advertising Options

Britannia Homecare Ltd Reviews (9)

9.0

Britannia Homecare Ltd has a Review Score of 9.0 (9.015) out of 10, based on 7 reviews in the last 2 years. Over all time Britannia Homecare Ltd has 9 reviews.

Overall Experience

  • 7
  • 0
  • 1
  • 0
  • 1

Date Published

9
1
7
7
2

Review from Theresa B (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Britannia Homecare carers have been assisting my father to remain at home for over three years. They have treated him with respect, kindness and often with a little laughter which, for a person with dementia, means so much. Dad would look forward to them coming and remains grateful as does his wife
and family for the care given. He has since deteriorated in his health and has become a resident in a 24-hour care home. Over the years, Britannia carers have meant Dad and Mum could continue to live in their own home and for that, we cannot thank them enough. Anyone looking for that extra care for themselves or a loved one could do no better than Britannia Homecare.

Reply from Lauren Stockwell, Care Manager at Britannia Homecare Ltd

Thank you so much for taking the time to share your review and your kind words about our service. It was a pleasure supporting Dad for the number of years he was in our service. We wish both your parents all the best for the future.


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Review from Patricia H (Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After breaking my femur quite badly I needed some support on my return home. A friend recommended Britannia Homecare to me. Whilst in hospital awaiting my discharge, the staff there contacted Britannia on my behalf and arranged their visits. I was a little unsure at first about having strangers in my
home and how they would go about my care. I needn't have worried because they couldn't have been any more helpful and friendly. They provided me with the support and care I needed as and when I needed it. I was also a little concerned that they may come in and be very controlling but I couldn't have been more wrong. I was fully in control of what took place regarding their care of me at all times. They couldn't have been more caring, more helpful or much nicer. I looked forward to their visiting me each day as their company was friendly, caring and often good fun, they cheered me up no end. If I were ever to need carers again I wouldn't hesitate to contact Britannia Homecare.

Reply from Lauren Stockwell, Care Manager at Britannia Homecare Ltd

Thank you so much for sharing the positive impact Britannia Homecare has had on you. We are so proud to have worked alongside you to achieve your goals and regain independence, with lots of smiles along the way. We wish you all the best for the future!


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Review from P T (Daughter of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my late mum was first class. She absolutely adored the carer who provided the majority of her care and she always treated mum with respect and with a very cheery nature. Nothing was ever to much trouble and mum never felt rushed. Would highly recommend.

Reply from Lauren Stockwell, Care Manager at Britannia Homecare Ltd

Thank you so much for your kind words about our service. We are really pleased to hear the positive working relationship your Mum and her main homecare worker shared.


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Review from Pauline H (Wife of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Britannia Homecare for quite a few years and found all carers absolutely lovely. They are very professional, but at the same time friendly and caring. They always come to the house with a smile and a happy approach. They treat my husband with respect, and are so patient with him as
he is so slow with his mobility. Everything they do is to a high standard, and very accommodating. When you ring up, they are polite, understanding, and very helpful, and quite often with very useful advice. The carers are very trustworthy and reliable. Thank you, Britannia.

Reply from Lauren Stockwell, Care Manager at Britannia Homecare Ltd

As always, it continues to be a pleasure to work alongside you. Thank you for your kind words about our service and how this has benefitted you and your husband.


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Review from Caroline J (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Britannia cared for my 90-year-old mum after a spell in hospital. This meant she was able to return home which she was desperate to do. The carers were very friendly and understanding, and Mum looked forward to them coming. The office staff were also very supportive and offered advice when we needed
it - helped us to get disability aids for her home which she needed.
Highly recommend Britannia if you are looking for someone to care for a loved one.

Reply from Lauren Stockwell, Care Manager at Britannia Homecare Ltd

Thank you for your kind words about our service and staff. We take pride in ensuring the people we support have a smooth transition back home and we continue to offer advice and support to ensure people remain safe at home. It was a pleasure supporting your Mum.


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Review from Gillian P (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I found the office staff here very rude and unhelpful to the point where I could no longer deal with them and my husband had to take their calls. I told them numerous times that their carers were not staying the duration and in some cases, it was 7 minutes of an allocated hour. The office staff seem
to think that when all their tasks are done they can leave but if you are being paid for an hour or 2 hours you should be available for that time. I had their app and I could see so many errors with timings and meds. I would stay away from this company. A care agency is supposed to make your life easier but this care home caused me anxiety and stress. If you do decide to use them make sure you have a ring doorbell so you can see their times of arrival and departure and insist on being on their App so you can see medications given and tasks done. I was given new carers and my life changed overnight.

Reply from Lauren Stockwell, Care Manager at Britannia Homecare Ltd

As a team, we are saddened to read your review. After looking into our involvement, the review you have left is not a true reflection of the service provided. We have been established for 22 years and pride ourselves on the high-quality, person-centred care we provide. We are not prepared to publicly evidence the issues we faced with you as this is not appropriate nor professional. It is unfortunate that we had such difficulty working in collaboration with you and your expectations of homecare, including the policies and procedures we abide by. This left us no alternative but to provide notice as we do not tolerate abuse towards our staff or working unsafely. We are open and transparent as a service and all our involvement, and concerns were raised to the Adult Social Care Team. On no occasion did this amount to a cause for concern, our standard and ways of working have never been questioned. We wish your parents the best for the future, it was a pleasure supporting them.


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Review from Jacqui J (Sister of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my brother died in hospital a few weeks ago but I would just like to say a huge thank you to Britannia who looked after him so brilliantly these last few years. Everyone in the office, especially one staff member in particular could not have done more and when needed were always on the end of
the phone.
His carers, 3 in particular ended up more as friends than his carers and I know how much he appreciated them. They were kind, caring, professional and helpful and did so much to encourage him when he was down or not feeling too good.
I would honestly have no hesitation whatsoever in recommending them.
Thank you Britannia, you really are a truly exceptional care company.

Reply from Lauren Stockwell, Care Manager at Britannia Homecare Ltd

Thank you so much for your wonderful feedback about our service and staff. It was a pleasure supporting your brother to remain at home for as long as he was able to do so. Your kind words about both of your experiences with our service are much appreciated, sorry for your loss.


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Review from Isobel T (Daughter of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, what a company. My father had reablement with Britannia Homecare and we were so impressed with the team, when he needed care for longer we stayed with them. Our key contact in the office has been amazing in helping us with everything we need and the team of carers are second to none.
When I needed more support in a family emergency, the out of hours team were so understanding and supportive and put extra help into place at the drop of a hat. Nothing is ever too much trouble. It's allowed me to enjoy my time with Dad!

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Review from Jon R (Partner of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers were great, however, the office staff were rude and unhelpfully. When we raised issues the default answer was to change agency.
Management/directors refused to even discuss, I would choose a different agency again.

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Current Review Score: 9.0 (9.015)

Overview of Review Score

The Review Score of 9.0 (9.015) out of 10 for Britannia Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.415 for Britannia Homecare Ltd is calculated as follows: ( (35 Excellents x 5) + (6 Very Poors x 1) ) ÷ 41 Ratings = 4.415

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Britannia Homecare Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Britannia Homecare Ltd

What Type of Services does Britannia Homecare Ltd offer?

Britannia Homecare Ltd offers Home Care.

How many Carers does Britannia Homecare Ltd employ?

Britannia Homecare Ltd employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Britannia Homecare Ltd to verify any information. View our terms and conditions. Britannia Homecare Ltd has a Basic Service – more info.