Broomfield Care Home Care Services

Unit R3, Innsworth Technology Park, Innsworth Lane, Gloucester GL3 1DL
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9.7 107 Reviews
  • Broomfield Care Home Care Services, Gloucester
Broomfield Care can offer answers to numerous care in the home needs, committed to helping older people and adults with a disability to remain independent through a programme of discreet and professional support.

Care services include many specialist care packages, post-hospital care, dementia care and also palliative care, with complex needs taken on board together with typical daily chores and activities that have become challenging. A bespoke approach is taken to individual needs, with short or long-term services available that are set up to be cost effective without compromising on quality.

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Care Provided by Broomfield Care Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Broomfield Care Limited
  • Person in charge
  • Victoria Hall (Manager)

Funding & Fees Guide for Broomfield Care Home Care Services

  • Prices

  • Weekday


    Time    15 Minutes    30 Minutes    45 Minutes    1 hour   
    7am – 10:00pm    £21.75    £23.75    £25.75    £27.75    


    Weekend


    Time    15 Minutes   30 Minutes    45 Minutes    1 hour   
    7am – 10:00pm   £22.75    £26.75    £28.75 £30.75

Broomfield Care Home Care Services Reviews (107)

Total of 107, showing 1-20
9.7

Broomfield Care Home Care Services has a Review Score of 9.7 (9.677) out of 10, based on 16 reviews in the last 2 years. Over all time Broomfield Care Home Care Services has 107 reviews.

Overall Experience

  • 81
  • 23
  • 3
  • 0
  • 0

Date Published

107
0
7
16
91

Review from Sam P (Daughter of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield have been amazing from start to finish. They listened to my parent's needs and adapted their support package as required, very quickly. They really took time to get to know Mum and Dad and they looked forward to their visits.
Mum and Dad have now chosen to go into full-time care after several
falls. I thank them for enabling Mum and Dad to stay in their home as long as they did.

Reply from Tracey Ryan, Admin at Broomfield Care Home Care Services

Thank you for this lovely positive, heartwarming review. Caring for your parents was nothing but a pleasure and all carers really enjoyed visiting them. We wish you all, all the best - they will be missed.


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Review from David P (Partner of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield looked after my partner for two years while her health declined because of her brain tumour. The staff looked after her wonderfully well both on a professional and personal level. They genuinely cared and
were friends as well as carers. I used to say that they had restored my faith in human
nature. They would also do extra things that were not necessarily part of their job and would give me emotional support when needed.
I would hear lots of laughter while they were here, partly due to my partner's sense of humour which she kept to the end. This was all backed up by a good management team who also came to tend to her at times including the boss of the company. I shall always be grateful for everything that Broomfield did to help us through this most difficult time.

Reply from Tracey Ryan, Admin at Broomfield Care Home Care Services

Many thanks for taking the time to write this positive review. Caring for your partner was such a great pleasure. All our carers enjoyed the visits to your partner and yourself and we will very much miss coming to see you both. If you should need any help in the future please do not hesitate to contact us.


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Review from A G (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for in his own home four times per day for more than a year with kindness from all the Broomfield Care Home Care Services staff. He enjoyed their visits and took an interest in their lives. This gave him an additional link to the outside world. As his life came to an end, the carers
were very attentive, supporting both me, my brother and my father.

Reply from Tracey Ryan, Administrator at Broomfield Care Home Care Services

Thank you so much for taking the time to leave this lovely review. Caring for your father was nothing but a pleasure and all carers really enjoyed visiting him and he is missed by us all. If you ever need any help in the future, please do not hesitate to contact us.


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Review from Charles W (Husband of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly and professional, commenced with an introduction both of company and staff members. My wife had NHS personnel attending to her from her release from hospital. After our checks and reviews/investigations we (me, the husband, and our daughter) selected Broomfield Care Home Care Services
and held our breath. Would this company help in formulating a plan and be able to carry out all we required and expected them to undertake? The answer was a resounding yes, the staff (in our case, all ladies) were polite, sympathetic, friendly and highly professional. They discussed things with my wife but due to her illness, she may not always have understood. The ladies did manage at times to get my wife smiling and indeed laughing with their interrelationships, (no doubt part of their training to open up the relationship, show dignity and respond to patient problems and queries). Bloomfield achieved all of this. Thank you Bloomfield for helping us.

Reply from Tracey Ryan, Administrator at Broomfield Care Home Care Services

Thank you so much for taking the time to leave this lovely review. Caring for your wife was nothing but a pleasure and all carers enjoyed visiting her. If you need any further help in the future, please do not hesitate to contact us.


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Review from J B (Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent assessment process followed by excellent care and friendly staff. Flexible too in an emergency. Would use it again when needed. It takes time to deliver this kind of care and obviously has good management and vetting processes.

Reply from Tracey Ryan, Administrator at Broomfield Care Home Care Services

Thank you so much for taking the time to leave this positive review. If you need any further help in the future please do not hesitate to contact us.


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Review from Sue B (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were all very friendly and helpful. Mum enjoyed the visits and getting to know the individual carers. Problems were addressed and you felt listened to, accommodating individual needs. Trustworthy and reliable.

Reply from Tracey Ryan, Admin at Broomfield Care Home Care Services

Thank you for this lovely review. Caring for your mum was nothing but a pleasure, all of the carers looked forward to going to see her. If you need any help in the future please do not hesitate to contact us.


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Review from L W (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield was there in our time of need. This was all new to my dad having strangers in his home to help with mum. But everyone was so lovely and helpful that it was a smooth transition. Then when things needed stepping up they were there able to offer more help at appropriate times for us. They were
always at the end of the phone to help and in person not only were the carers great with Mum, they were also great with us as a family and always on hand for a hug. I would not hesitate to use them again, I can’t thank them enough.

Reply from tracey long, Admin at Broomfield Care Home Care Services

Many thanks for taking the time to leave us this positive review. Caring for your mum was such a pleasure and all of the carers looked forward to going to visit. If you need any help in the future please do not hesitate to contact us.


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Review from J M (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff who looked after my mum in a kind, supportive and friendly manner.
Mum really looked forward to the Broomfield staff visits and had some lovely chats with much laughter and happiness.

Reply from Tracey Ryan, Admin at Broomfield Care Home Care Services

Thank you for this kind review. We were so very sorry for your loss, it was a privilege to have been able to care for your Mum and a pleasure to do so. All our carers really enjoyed going to visit her.


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Review from Vivien W (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff very friendly, always willing to talk through problems on the phone. Come up with ideas how to help Mum when things got difficult. They also worked around adding an extra visit to sort lunch for Mum when her usual supplier stopped their service. Also came along to sit in on visits with the
district nurse. Held annual review meetings to make sure Mum had the right level of care. Overall happy with the service provided.

Reply from tracey long, Admin at Broomfield Care Home Care Services

Many thanks for your review. It was such a pleasure looking after Mum, she is such a lovely lady and all the carers loved going to visit her.


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Review from Jane P (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was reluctant to have a carer but the staff at Broomfield were so professional and showed so much care and understanding to his personal needs that he decided he would take their care.
As a family, we couldn't fault the care and compassion that they gave not only to him but also to the whole of
the family. Broomfield staff not only looked after his personal care but helped with his beloved dog they also took time to sit and chat with Dad as he lived alone.
Sadly Dad passed away but Broomfield's care didn't end there they contacted me on several occasions to make sure all the family were ok or if we needed help with anything.
Thank you so much to all the carers at Broomfield and also the admin staff who played an important part in Dad's care too.

Reply from tracey long, Admin at Broomfield Care Home Care Services

Thank you so much for taking the time to leave this lovely review. Caring for your dad was nothing but a pleasure and all carers enjoyed visiting him.


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Review from Ann S (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, sister and I had helped our 90-year-old Mum live independently at home for several years, but as Mum became frailer and we became older we decided it may be time we needed some help.
We employed Broomfield for 2 hours a week to help with Mum’s cleaning and be available to help her with
lunch. We felt that this initial help would get Mum used to someone else being involved with her care.
Sadly Mum became unwell and passed away just a couple of months after Broomfield started but she very much enjoyed their visits. The staff were always very kind and sorted any jobs she needed doing and used their initiative if she got a little stuck on ideas, they also took the time to chat to Mum and also share a little of their lives with her which she found interesting.

Reply from tracey long, Admin at Broomfield Care Home Care Services

Thank you for this kind review. We were so very sorry for your loss, it was an honour caring for your Mum in the short term that we had the pleasure to do so and all carers really enjoyed going to visit her.


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Review from H D (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, communication was very poor. Ended up paying for extra 6 weeks of care when my Mum went into hospital. One visit was attended and when no answer there was no contact from the company to check the reason for this which would have alerted us to the need to cancel the service. Really unfortunate
to have a lack of compassion in an already very stressful period for my parents. Carers themselves were good, however. Need a better system for these situations as I am sure they are not infrequent!

Reply from Tracey, Admin at Broomfield Care Home Care Services

After reading your review we can only apologise that you feel this way as obviously this is not the experience we wish our Service Users to receive. Following the issues that you have stated we have implemented procedures in all new-staff training.
We have also rolled in new policies to ensure that discussions for care cancellations are more widely made during new Service User initial assessments. Whilst we appreciate all feedback received, we are sorry that you had this incident and have added in new procedures to ensure that this does not happen again, and all aspects of communication are better held.


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Review from David B (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has carers that visit her four times per day and always find them helpful, friendly and professional. The same applies to my dealings with the management. I feel we were very fortunate to choose Broomfield and be one of their clients. Thoroughly recommended.

Reply from tracey long, Admin at Broomfield Care Home Care Services

Thank you very much for your lovely review. All of our carers really look forward and enjoy going to visit your mum.


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Review from Jen C (Friend of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone at Broomfield enough for the care and compassion they showed my friend who wanted to stay in her own home, rather than move into a nursing home. Not only did they provide personal care, give her medication and make meals, they also ensured her dog had his meals too. The final
couple of weeks of my friend's life were extremely difficult, but there was always someone at Broomfield available to come and help with palliative care, or be on the end of the phone providing support. Thank you!

Reply from tracey long, Admin at Broomfield Care Home Care Services

Thank you for this lovely review. Caring for your friend was nothing but a pleasure.


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Review from Sharon D (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt the service was very amiable to our needs and caring.
I would have appreciated to have seen more continuity with the carers attending said my mother. This allows the carer to get to know their client and see if any deterioration taking place.
Otherwise, I was very satisfied with the care.

Reply from Tracey Ryan, Admin at Broomfield Care Home Care Services

Many thanks for your review, we value all feedback.


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Review from Graham Y (Son of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the main I am happy with the service from Broomfield Care Home Care Services for my mum, the majority of the staff, Mum is happy with and she now looks forward to the visits. The communication I have with Broomfield is functional and satisfactory.
One area for improvement is that I raised three
areas of focus for the short visits and these aren’t followed through.

Reply from tracey long, Admin at Broomfield Care Home Care Services

Thank you very much for your review. All of our carers look forward to going to visit your mother.


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Review from Karen B (Daughter of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. All the staff were very kind and respectful. We would definitely use them again in the future if needed. We only used them for a few weeks while Dad recovered from a hip replacement, but we would highly recommend them.

Reply from tracey long, Admin at Broomfield Care Home Care Services

Many thanks for your lovely review. It was such a pleasure looking after Dad and if you ever need care again - we would welcome him back with open arms!


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Review from Judy J (Daughter of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely the best care and attention, and I would go as far as saying above and beyond. The carers were fantastic, and nothing was too much trouble. The care my late father received was wonderful, the support that I received must be mentioned, and the priceless help and advice were very welcome.
I
can honestly recommend them wholeheartedly.

Reply from Tracey Long, Admin at Broomfield Care Home Care Services

Thank you for this lovely heartwarming review. Caring for your dad was nothing but a pleasure and all carers really enjoyed visiting him.


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Review from Liz W (Daughter of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Broomfield Care have been caring for my mother for a number of months. The staff are willing, kind and caring and work to a high standard. The telephone is always answered immediately with a friendly response and the managers are always accessible and helpful. The communication is excellent and informative.
Thank you to you all.

Reply from Tracey Long, Admin at Broomfield Care Home Care Services

Thank you very much for your lovely review. All of our carers look forward to going to visit your mother.


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Review from Wendy H (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield really care about their service users. As a daughter, I am kept regularly updated on how my mum and dad are doing. The carers who visit are so friendly and do a good job. My parents enjoy seeing them. Without the care they get, they would not be able to live in their own home.

Reply from Tracey Long, Admin at Broomfield Care Home Care Services

Thank you for this lovely review Wendy. Caring for your parents is nothing but a pleasure.


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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Broomfield Care Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Broomfield Care Home Care Services is calculated as follows: ( (73 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 96 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Broomfield Care Home Care Services is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Vicky

Vicky Hall

Job Title: Company Owner and Registered Manager

Joined: 2009

Vicky Hall, the owner of Broomfield Care, has over 20 years of experience at the sharp end of care. She has provided care and support in a variety of different roles, from working with vulnerable adults and children in care to working in care homes for the elderly and for people with learning disabilities.


Vicky established Broomfield Care at the beginning of 2008. Shortly before this her Grandmother had become older and needed additional support. However, when Vicky tried to organise home care for her, she couldn’t find a company that matched up to her high expectations of quality care, delivered by dedicated and committed staff.


Vicky then decided to set up her own business providing care for others at the level she believed everyone was entitled to. She named the company after the hamlet her Grandmother had lived in, Broomfield in Kent.


At Broomfield Care, Vicky is supported by a hand-picked team of dedicated, committed and highly-skilled professionals.


Sarah

Sarah Cooper

Job Title: Care Manager

Joined: 2020

I am Sarah and I am the Care Manager for Broomfield Care. I have been working in the care sector since 2009 and have experience in many aspects of healthcare such as Dementia Care, End of Life care, Complex care needs, Acquired Brain Injury, Cancer and life-limiting illness treatment and Elderly care. I am passionate about working with people to increase independence and enable people to remain in their own homes for as long as they can!


Charlotte

Charlotte Greener

Job Title: Deputy Manager

Joined: 2021

I joined Broomfield Care last year but the welcoming spirit of the team here makes you feel like part of the furniture!

I have been working within the care sector since I left school at 18 with particular experience working with
Dementia, End of Life and Elderly Care. In between this increasing my business knowledge within the recruitment sector


I love the vast variety of people we interact with on a day to day basis making no one day the same! I find myself emotionally invested in the brilliant care that I have observed Broomfield Care provide, promoting person-centred care and independence within one home.


In the near future, I am looking forward to supporting the business in both the community and within the office to spread more Broomfield magic around Gloucestershire ??"


Sue

Sue Hocking

Job Title: Support Worker

Joined: 2012

I have vast experience with working with the elderly from palliative care to re-enablement with Gloucestershire County Council.
I now work full time for Broomfield Care where I can use my experience and training.
I really enjoy working at Broomfield care due to the variety of service users and love the role of helping people.


Frequently Asked Questions about Broomfield Care Home Care Services

What Type of Services does Broomfield Care Home Care Services offer?

Broomfield Care Home Care Services offers Home Care.

How many Carers does Broomfield Care Home Care Services employ?

Broomfield Care Home Care Services employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Broomfield Care Home Care Services to verify any information. View our terms and conditions. Broomfield Care Home Care Services has an Enhanced Service – more info.