Broomfield Care Home Care Services

Unit R3, Innsworth Technology Park, Innsworth Lane, Gloucester GL3 1DL
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9.7 107 Reviews
  • Broomfield Care Home Care Services, Gloucester
Broomfield Care can offer answers to numerous care in the home needs, committed to helping older people and adults with a disability to remain independent through a programme of discreet and professional support.

Care services include many specialist care packages, post-hospital care, dementia care and also palliative care, with complex needs taken on board together with typical daily chores and activities that have become challenging. A bespoke approach is taken to individual needs, with short or long-term services available that are set up to be cost effective without compromising on quality.

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Care Provided by Broomfield Care Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Broomfield Care Limited
  • Person in charge
  • Victoria Hall (Manager)

Funding & Fees Guide for Broomfield Care Home Care Services

  • Prices

  • Weekday


    Time    15 Minutes    30 Minutes    45 Minutes    1 hour   
    7am – 10:00pm    £21.75    £23.75    £25.75    £27.75    


    Weekend


    Time    15 Minutes   30 Minutes    45 Minutes    1 hour   
    7am – 10:00pm   £22.75    £26.75    £28.75 £30.75

Broomfield Care Home Care Services Reviews (107)

Total of 107, showing 61-80
9.7

Broomfield Care Home Care Services has a Review Score of 9.7 (9.677) out of 10, based on 16 reviews in the last 2 years. Over all time Broomfield Care Home Care Services has 107 reviews.

Overall Experience

  • 81
  • 23
  • 3
  • 0
  • 0

Date Published

107
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7
16
91

Review from B S (Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had used this service for support with my frail husband four years ago and recently needed help for myself for three weeks post operation.
The carers were better than ever and the organisation splendid.

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Review from A B (Client) assisted by family/friend published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care workers are very good and very helpful.

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Review from D G (Client) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Broomfield Care Home Care Services help me to keep my independence. I have always received friendly, professional and helpful service from the staff. They always arrive with a cheery greeting and nothing is too much trouble for them to undertake. All the staff including those I have spoken
to on the phone are the most helpful, polite patient, caring and responsive to varying situations. I am always treated with respect and I look forward to their visits.

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Review from Betty L (Client) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the girls friendly and caring but not very good at making the bed.

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Review from John T (Client) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everyone and everything.

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Review from J M (Friend of Client) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour was cared for over the period of 2 years and was very happy with the girls despite her dementia and difficult periods before she was taken into care.

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Review from Percival B (Client) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my regular carer most helpful and considerate especially these last few months since my wife died. I have personally recommended the company to my friends. The relief carers (when my regular carer was ill) has been equally competent.

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Review from Audrey F (Client) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant and helpful. They are willing to help and ask you if you need anything.

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Review from Penny T (Client) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield Care is a fantastic, small, friendly local company. The staff are second to none and I have never had any cause for complaint. They have supported my parents in their home as well as me in mine, and I have recommended them to several friends.

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Review from Robert K (Nephew of Client) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received from Broomfield Care was top quality in terms of professionalism, level of care, timeliness. Respect for both my aunt and us. Nothing was too much trouble and they allowed us to take time out knowing she would be safe in their hands. They would always try to accommodate us when we
could only give short notice. A first class company.

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Review from Linda H (Niece of Client) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt aged 98 was a very independent, determined lady and it took a lot of persuasion to convince her the time had come to benefit from professional home care. Living in Australia it was necessary for us to make numerous internet enquiries and telephone calls to seek the appropriate care. Fortunately,
we came across Broomfield who impressed us at being professional, caring and extremely helpful. Despite being in Australia, Broomfield dealt competently with every aspect of the care needed and kept us fully informed of all developments. In view of my Aunt's very poor health, it was necessary to phone almost daily for updates and Broomfield were always available to talk things through. Broomfield made early morning visits to my Aunt and she often mentioned the friendly chats she had with her carers which quickly became the highlight of her day.
I would have absolutely no hesitation in stating that Broomfield should be considered everyone's 'Carer of Choice'.

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Review from Stephen H (Son of Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attentive and caring staff. Prompt and communicative. Excellent support from the administrative staff.

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Review from S M (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care received and only discontinued it because I moved into a care home nearer to my family, but have fond memories of my carers and felt that the staff were friends as well as carers.

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Review from B S (Daughter of Client) published on 10 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95 year old father used the care service. He was always full of praise for the carers that visited he found them all to be friendly, polite, helpful and efficient and treated him with respect. He never had any cause to complain and was very happy with the service which was less worry for me.

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Review from S P (Daughter of Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's carers were always efficient, cheery and kind. I was confident that they were doing their best for Mum and she was always pleased to see them. They were good at encouraging Mum to try even if she wasn't keen i.e. washing herself, getting around the house etc.

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Review from E M (Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oh, I am tearing my hair out - sweat running down my cheeks - words fail me, perhaps if, what I say, when I say - oh drop her. Broomfields are a well-established firm for carers, so what, I'll be sensible. They have been carers for me personally and my late husband. Several years, it's my pleasure
to be able to recommend their cheerfulness, but you can rely on their arriving on the scheduled time, bringing their willingness and ability to do all that is necessary for a good carer.

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Review from M K (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield has been supporting family members for several years. Very reliable. Only negative would be the number of different carers in any one week. Would be better if only a few different carers were used for Mum as it confuses her.

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Review from A P (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield was absolutely fantastic in helping Mum live independently with support for her last year, following a fall. Staff were kind, helpful and cheerful and Mume enjoyed their visits. They treated her with respect and affection. As I live 100 miles away it was possible to share Mum's care with
them, so on days when I was there she only needed a morning visit. This was nice for everyone.

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Review from David B (Son of Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

End of life care support following discharge from hospital. Broomfield Care Home Care Services was selected by the family to support them in meeting mym's wishes to end her days in her own home with dignity.
All the staff were caring, professional and proactive in supporting her needs. They were attentive
and had a good rapport with mum (94) and family. I felt comfortable leaving my mother knowing she would be safe and well cared for.
Most importantly mum was happy to have them in her home.

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Review from C T (Son of Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield Care Home Care Services provided excellent care to my father in what were sometimes challenging circumstances. The staff had a very positive attitude and always did their best to meet his needs.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Broomfield Care Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Broomfield Care Home Care Services is calculated as follows: ( (73 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 96 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Broomfield Care Home Care Services is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (4)

Vicky

Vicky Hall

Job Title: Company Owner and Registered Manager

Joined: 2009

Vicky Hall, the owner of Broomfield Care, has over 20 years of experience at the sharp end of care. She has provided care and support in a variety of different roles, from working with vulnerable adults and children in care to working in care homes for the elderly and for people with learning disabilities.


Vicky established Broomfield Care at the beginning of 2008. Shortly before this her Grandmother had become older and needed additional support. However, when Vicky tried to organise home care for her, she couldn’t find a company that matched up to her high expectations of quality care, delivered by dedicated and committed staff.


Vicky then decided to set up her own business providing care for others at the level she believed everyone was entitled to. She named the company after the hamlet her Grandmother had lived in, Broomfield in Kent.


At Broomfield Care, Vicky is supported by a hand-picked team of dedicated, committed and highly-skilled professionals.


Sarah

Sarah Cooper

Job Title: Care Manager

Joined: 2020

I am Sarah and I am the Care Manager for Broomfield Care. I have been working in the care sector since 2009 and have experience in many aspects of healthcare such as Dementia Care, End of Life care, Complex care needs, Acquired Brain Injury, Cancer and life-limiting illness treatment and Elderly care. I am passionate about working with people to increase independence and enable people to remain in their own homes for as long as they can!


Charlotte

Charlotte Greener

Job Title: Deputy Manager

Joined: 2021

I joined Broomfield Care last year but the welcoming spirit of the team here makes you feel like part of the furniture!

I have been working within the care sector since I left school at 18 with particular experience working with
Dementia, End of Life and Elderly Care. In between this increasing my business knowledge within the recruitment sector


I love the vast variety of people we interact with on a day to day basis making no one day the same! I find myself emotionally invested in the brilliant care that I have observed Broomfield Care provide, promoting person-centred care and independence within one home.


In the near future, I am looking forward to supporting the business in both the community and within the office to spread more Broomfield magic around Gloucestershire ??"


Sue

Sue Hocking

Job Title: Support Worker

Joined: 2012

I have vast experience with working with the elderly from palliative care to re-enablement with Gloucestershire County Council.
I now work full time for Broomfield Care where I can use my experience and training.
I really enjoy working at Broomfield care due to the variety of service users and love the role of helping people.


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