Broomfield Care Home Care Services

Unit R3, Innsworth Technology Park, Innsworth Lane, Gloucester GL3 1DL
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9.7 107 Reviews
  • Broomfield Care Home Care Services, Gloucester
Broomfield Care can offer answers to numerous care in the home needs, committed to helping older people and adults with a disability to remain independent through a programme of discreet and professional support.

Care services include many specialist care packages, post-hospital care, dementia care and also palliative care, with complex needs taken on board together with typical daily chores and activities that have become challenging. A bespoke approach is taken to individual needs, with short or long-term services available that are set up to be cost effective without compromising on quality.

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Care Provided by Broomfield Care Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Broomfield Care Limited
  • Person in charge
  • Victoria Hall (Manager)

Funding & Fees Guide for Broomfield Care Home Care Services

  • Prices

  • Weekday


    Time    15 Minutes    30 Minutes    45 Minutes    1 hour   
    7am – 10:00pm    £21.75    £23.75    £25.75    £27.75    


    Weekend


    Time    15 Minutes   30 Minutes    45 Minutes    1 hour   
    7am – 10:00pm   £22.75    £26.75    £28.75 £30.75

Broomfield Care Home Care Services Reviews (107)

Total of 107, showing 81-100
9.7

Broomfield Care Home Care Services has a Review Score of 9.7 (9.677) out of 10, based on 16 reviews in the last 2 years. Over all time Broomfield Care Home Care Services has 107 reviews.

Overall Experience

  • 81
  • 23
  • 3
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Date Published

107
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7
16
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Review from Vera B (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My concern is that I have had a carer which I find has not been able to satisfy my needs with my speech problem, it has been frustrating that I have not been heard even after several attempts. (9/1/18) I know that it can be difficult for some carers to understand but it can be harder still for anyone
with a hearing difficulty.

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Review from Paul Y (Son of Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent always friendly, calm, caring and compassionate. They always treated mum and dad with respect and dignity.

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Review from B E (Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the carers who come to me. They are always polite and on time although I realise that this would be difficult and another thing I would like a later slot to be put to bed 7pm is rather early!! However, all in all I am very happy with the carers.

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Review from M B (Daughter of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for by care staff from Broomfield Care Home Care Services. He was a difficult man with high standards. The staff from Broomfield Care showed kindness and treated him with dignity. They were professional in their work. Any concerns about his physical wellbeing were passed on to senior
staff and to myself. Senior staff would contact me with their concerns and I was very impressed with this.
Nothing was too much trouble for them. I would certainly use their services again and would be happy to recommend them to friends/family.

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Review from Shirley I (Wife of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was very professional, caring, kind and considerate nothing is too much trouble. The love and concern was beyond measure not only to my husband but also to me. I was always informed of everything and advised of what might help me with the care. Any time I asked a question
they found the time to talk to me. To me, they were my friends. I miss my husband more than anything in the world but I also miss the carers smiling faces.

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Review from Brian E (Son of Client) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful. Always on the end of the phone when needed and return calls as promised.
Some calls arranged in an emergency at very short notice which helped us immensely.
Mother always happy with her carers.

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Review from Tim G (Son of Client) published on 5 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was always person-centred and put mum at the centre of any decisions made and she really looked forward to each visit. She thought very highly of all of her ‘girls’.

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Review from W J (Daughter of Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broomfield care looked after my mum for over 2 years until she died in June 2017.


I found them very supportive and caring with looking after her. Which also helped me knowing she was safe and happy.


They also helped me with any meeting (and advice) with social care and organised help/care needed

from her GP and the district nurses. This all meant that mum could be where she wanted in her own home. Mum got used to the lovely staff at Broomfield coming in to help and whilst it wasn't the same carers every day, mum felt happy and safe with the team involved.

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Review from Peter S (Son of Client) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was quite reluctant to accept any care as he had always been quite strongly independent. His Multiple System Atrophy meant that a point came when he had to accept help.
Broomfield Care came with a recommendation and over a two year period helped with his bathroom needs and continued until and beyond
the point he needed palliative care.
He warmed to all Broomfield's carers and so did we. Without exception, they arrived on time, were dedicated and cheerful. We could not have expected more from them.

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Review from M C (Wife of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

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Review from G B (Son of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly professional, respectful, caring, warm and friendly.

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Review from L C (Daughter of Client) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were warm and compassionate with mum and enabled her to stay safely at home for longer than we hoped. They were kind and supportive with my sister and I too.

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Review from Robert C (Son of Client) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Broomfield Care to be very responsive to my mother's needs. She had confidence in their carers and was always pleased to see them. The care provided was good and friendly. I had cause to complain about the administration of medication being missed occasionally, this was dealt with professionally
and to my satisfaction.
My mother was in and out of hospital throughout the period covered by Broomfield carers. This must have caused havoc with their carers rotas at times, but they always responded to my requests without query.

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Review from Marie W (Daughter of Client) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the company were spoken to many times, my mother was left with no milk all day.
Medicine dispenser not working, staff told the office but not me - who could sort it out.
Medication was going to be incorrectly administered, but my mother corrected them.
Food bin was requested to be emptied
as necessary. Rarely done, often growing.
Bin in the toilet for incontinence pads not emptied.
Hearing aid often not put in.
Sandwich was given for lunch one day and then no supper was left.
Clear instructions on the notice board to help staff as much as possible. Anyone new only had to read requirements.
This is for an 81-year-old, frail, of poor mobility, poor health, weighing 6 1/2 stone, with dementia.

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Review from Gwendoline Y (Client) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers friendly and helpful.

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Review from J T (Mother of Client) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely satisfied with my son's care package with the above agency. He has continued to be a happy person and has a good rapport with all the caring staff who attend to him.

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Review from Stephen C (Son of Client) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and reliable company. My parents were quite at ease with these "strangers" coming into their home and liked them immediately. Thorough daily logs were religiously recorded and the family could not have been more relaxed and trusting of the Broomfield carers!

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Review from Christine H (Daughter-in-law of Client) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Object to being met with "who are you" by people we employ. "Hello I am the carer, have we met before" is more polite.


They never complete the criteria of light housework, rather have a nice chat.


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Review from Ingrid T (Daughter of Client) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff involved in the care of my mother provided an excellent level of service. They were always courteous, cheerful and treated my mother with respect. She always looked forward to the visits and enjoyed the general social interaction.

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Review from Barbara W (Wife of Client) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and professionalism and being so helpful in getting us some advice and grab rails and non-slip bath mat, altogether a very pleasant company and very nice people.

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Broomfield Care Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Broomfield Care Home Care Services is calculated as follows: ( (73 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 96 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Broomfield Care Home Care Services is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (4)

Vicky

Vicky Hall

Job Title: Company Owner and Registered Manager

Joined: 2009

Vicky Hall, the owner of Broomfield Care, has over 20 years of experience at the sharp end of care. She has provided care and support in a variety of different roles, from working with vulnerable adults and children in care to working in care homes for the elderly and for people with learning disabilities.


Vicky established Broomfield Care at the beginning of 2008. Shortly before this her Grandmother had become older and needed additional support. However, when Vicky tried to organise home care for her, she couldn’t find a company that matched up to her high expectations of quality care, delivered by dedicated and committed staff.


Vicky then decided to set up her own business providing care for others at the level she believed everyone was entitled to. She named the company after the hamlet her Grandmother had lived in, Broomfield in Kent.


At Broomfield Care, Vicky is supported by a hand-picked team of dedicated, committed and highly-skilled professionals.


Sarah

Sarah Cooper

Job Title: Care Manager

Joined: 2020

I am Sarah and I am the Care Manager for Broomfield Care. I have been working in the care sector since 2009 and have experience in many aspects of healthcare such as Dementia Care, End of Life care, Complex care needs, Acquired Brain Injury, Cancer and life-limiting illness treatment and Elderly care. I am passionate about working with people to increase independence and enable people to remain in their own homes for as long as they can!


Charlotte

Charlotte Greener

Job Title: Deputy Manager

Joined: 2021

I joined Broomfield Care last year but the welcoming spirit of the team here makes you feel like part of the furniture!

I have been working within the care sector since I left school at 18 with particular experience working with
Dementia, End of Life and Elderly Care. In between this increasing my business knowledge within the recruitment sector


I love the vast variety of people we interact with on a day to day basis making no one day the same! I find myself emotionally invested in the brilliant care that I have observed Broomfield Care provide, promoting person-centred care and independence within one home.


In the near future, I am looking forward to supporting the business in both the community and within the office to spread more Broomfield magic around Gloucestershire ??"


Sue

Sue Hocking

Job Title: Support Worker

Joined: 2012

I have vast experience with working with the elderly from palliative care to re-enablement with Gloucestershire County Council.
I now work full time for Broomfield Care where I can use my experience and training.
I really enjoy working at Broomfield care due to the variety of service users and love the role of helping people.


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