Brunelcare Somerset Home Care Services

Crypton Technology Park, Crypton House, Bristol Rd, Bridgwater TA6 4SY
Submit a Review
9.7 11 Reviews
  • Brunelcare Somerset Home Care Services, Bridgwater
Brunelcare Somerset Home Care Services, based in Somerset, provides high quality care to people in their own homes.

Somerset Home Care service was rated by England's care regulator the Care Quality Commission as ‘Good’ in all areas in April 2022 (safe, effective, caring, responsive, and well-led).

Home care services include personal care such as help washing and dressing, dementia care, respite care, reablement and assistance with household chores etc.

Show Brunelcare Somerset Home Care Services on the Map

Care Provided by Brunelcare Somerset Home Care Services

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Mandy Curran (Manager)

Funding & Fees Guide for Brunelcare Somerset Home Care Services

  • Prices

  • Weekday Rates
    1 hour - £28.64
    45 Min - £24.34
    30 Min - £16.32


    Weekend Rates
    1 Hour - £29.64
    45 Mins - £25.34
    30 Mins - £17.32

  • Please enquire about Bank Holiday charges

Brunelcare Somerset Home Care Services Reviews (11)

9.7

Brunelcare Somerset Home Care Services has a Review Score of 9.7 (9.708) out of 10, based on 11 reviews in the last 2 years. Over all time Brunelcare Somerset Home Care Services has 11 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 0
  • 0

Date Published

11
1
5
11
0

Review from S K (Daughter of Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to express my heartfelt gratitude for the exceptional care provided to my dad by your team of carers. following his discharge, all 8 carers have been nothing short of fantastic - we truly could not have asked for more. they immediately adapted to the home routine and made Dad feel at ease
during a difficult transition. once an active, independent 90-year-old (1 month ago!) he now requires support for every aspect of life. Despite this, the carers have approached their role with cheerfulness, respect and unwavering kindness. Also, they've connected on a personal level, taking time to engage about family photos, hobbies etc. Their professionalism and compassion have made an immeasurable difference, and we are so grateful for the dignity and warmth they bring to Dad's care.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you very much for this lovely feedback for the Discharge to Assess Team. I'm glad we were able to support your father during this difficult time and make things that little bit easier for him. I will pass this on to the Team, who I know will appreciate reading this.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sharon H (Daughter of Client) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the carers started looking after my mum, I felt that I had made the right choice. They treated her with respect and dignity. Listened to her wishes and also showed great kindness towards her. Everyone that I have dealt with has been approachable and accommodating. I couldn't have asked
for a more professional service to care for my mum.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you so much for this lovely review, I'm so glad that we were given the opportunity to support your mum and it is comforting to read that she was happy with the service we provided. I will ensure that we pass on your comments to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H P (Client) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brunelcare Somerset Home Care Services staff are very kind, thoughtful and helpful.
I couldn't live in my home without them coming. Nothing is ever too much and will always help with whatever.
Amend my calls around all my doctor and hospital appointments (two to three a week, sometimes more at the
moment).
Best care company around, so glad I have them and better than the previous company I had.
Thank you.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for this lovely review; I will ensure that this is passed on to the carers and the coordinator who plans your work.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine F (Daughter of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became ill at the beginning of the year and very quickly lost the capacity to look after herself. Prior to this, she had been extremely independent. I initially attempted to sort a care package with the hospital, who recommended several local care providers, none of which seemed suitable. I found
information about Brunelcare Somerset Home Care Services through an internet search and sent a rather desperate message to them at 11 pm one evening. Their response was received by 8 am the next morning, they could not have been more understanding, caring, efficient and informative.
They recommended a half-hour welfare daily package for Mum and met me at her property. They made Mum feel so comfortable and me so reassured that they were the correct choice for us. They are, without exception, kind, considerate and friendly. I cannot thank them enough. Not only do they check on her well-being but they all actively encourage her to take on her daily routine, get out into the garden and now even take short walks.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you so much for your lovely review, I will pass this on to the team supporting your mum. I'm happy that we were able to offer reassurance and support to both your mum and yourself.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D N (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a client with Brunelcare since 2015 the carers I have had are great. In my opinion the problem is the office it changed when some of the office staff changed a few years ago. I am surprised that nobody has wondered why so many staff leave.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your review and feedback I wanted to reassure you that we have had less than 2% staff turnover in your area since 2022 and have been working hard to improve the service that we provide


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R W (Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the carers to be supportive and encouraging to do as much as possible for yourself. The contract seems complicated and now well explained using too many technical works and abbreviations. Leaving the client and the home carer feeling isolated making a stressful situation worse.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you very much for your review i'm sorry you found the contract stressful and hard to understand.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana F (Client) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all helpers. Very kind and helpful.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for your kind review; I will pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana C (Client) assisted by family/friend published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the time I have with my carers, especially the regular carers that look after me each week. They are very kind and considerate and take the time to ensure my needs are well looked after. Their care is to a very high standard and I enjoy their company. They also always try to accommodate my requirements
with timings and will go out of their way to ensure these are met, so thank you for looking after me so well.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for this lovely review I'm pleased to hear that the carers are looking after you so well, I will pass on your comments to them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P P (Client) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not had any bad experiences.
All the staff are very helpful and kind.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you so much for your review, I'm glad the staff have been helpful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janice B (Relative of Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and very caring. The client was a bit worried about someone coming in to bathe him but when they came, he was different, so I think it put his mind at ease. He felt like he had known the carer for a long time.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you very much for the review, I'm glad that the carer made your husband feel at ease.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B T (Daughter of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and is only able to remain in her home due to the high level of care she receives from Brunel care. As a family, we have developed good relationships with all the carers and have the confidence to raise any concerns we have about our Mum.

Reply from Mandy Curran, Manager at Brunelcare Somerset Home Care Services

Thank you for taking the time to review our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.708)

Overview of Review Score

The Review Score of 9.7 (9.708) out of 10 for Brunelcare Somerset Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Brunelcare Somerset Home Care Services is calculated as follows: ( (52 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 65 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brunelcare Somerset Home Care Services is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Brunelcare Somerset Home Care Services

What Type of Services does Brunelcare Somerset Home Care Services offer?

Brunelcare Somerset Home Care Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brunelcare Somerset Home Care Services to verify any information. View our terms and conditions. Brunelcare Somerset Home Care Services has an Enhanced Service – more info.