Call-In Homecare - Edinburgh

Floor 4, Sugar Bond House, Bonnington Road, Edinburgh EH6 5NP
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9.6 16 Reviews
  • Call-In Homecare - Edinburgh, Edinburgh
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Care Provided by Call-In Homecare - Edinburgh

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Angela Shields (Regional Manager)

Funding & Fees Guide for Call-In Homecare - Edinburgh

  • Prices

  • Our rates are subject to the specific care and package requirements. Please contact us for detailed pricing information on 0131 656 7310.

  • Please contact us for our fees and to discuss care package options that suit your needs.
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Call-In Homecare - Edinburgh Reviews (16)

9.6

Call-In Homecare - Edinburgh has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Call-In Homecare - Edinburgh has 16 reviews.

Overall Experience

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Date Published

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Review from Des M (Friend of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit in September and previous visits, to a friend, I would like to congratulate all the care staff for their competence in performing their duties. They showed great respect and care along with friendliness and humour which, in my view, is extremely important in the communication and interaction
with their clients. Congratulations on a superb service. Sincerely yours.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello,
Thank you for taking the time to share this kind feedback with the Call-In Homecare team. We are delighted to read your review of our service. We champion the skills and dedication of our wonderful care team and are delighted you do too. Thank you for your congratulations and support - I have passed this on to the team.
Best wishes.


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Review from D M (Son of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I not say about the care team, I could fill pages and pages about them. They are the salt of the earth! If they were fighting a war, they'd be the crack troops for the way they manage to deal with what may be around every corner.
Care given is flawless day after day and this is shown in the
face of my mother.
Thanks to all.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello, thank you for taking the time to leave us this brilliant review. We are so delighted to read you are happy with the care our team provide. We are so proud of the hard work they do. Thank you for your support of our carers, team and Call-In Homecare - it is truly appreciated.
Best wishes.


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Review from Chris C (Husband of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of our carers are thoroughly professional, friendly, very efficient and go above and beyond what is expected of them. In short, they are truly angels.
They are very knowledgeable about their profession, are proactive and very competent which gives us real confidence in their ability to do a great
job which we really appreciate.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello, it is fantastic to hear your appreciation for our care team. We are very proud of the service they offer. Thank you for supporting Call-In Homecare and sharing this lovely review. Best wishes, Lois.


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Review from Rognvald L (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is simply exceptional.
My mother is not only treated with the utmost respect and compassion but the friendly way in which she is cared for makes me and my brothers feel like she is being looked after by friends and not paid carers. I cannot recommend highly enough!

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello, thank you for taking the time to leave us this glowing review. We are so delighted you are happy with the service we provide for your mother. We are passionate about the care we offer and it means a lot to hear your kind words. Thank you for supporting Call-In Homecare. Best wishes, Lois.


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Review from Louise B (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is amazing that, no matter what, the carers enter my parent's home in a polite, friendly manner and provide excellent care. The cleaning up of the toileting mess is no bother to them and they have provided so much care and support to motivate my dad to get up every day, even when he doesn’t want
to. A million thank yous to all involved.

Reply from Lois Adamson, Communications & Social Media Manager at Call-In Homecare - Edinburgh

Hello, thank you for taking the time to leave us this glowing review. We are so delighted to read you are happy with the service we provide for your dad. Our team are passionate about the care they provide to him. Thank you for supporting Call-In Homecare. Best wishes, Lois.


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Review from Verity A (Niece of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been very positive. The staff have taken time to get to know our aunt very well. They show compassion, humour when appropriate and act immediately when needed. They have an exceptional relationship and during social visits, chat personally to our aunt.

Reply from Lois Adamson, Communications Social Media Manager at Call-In Homecare - Edinburgh

Hello, thank you for taking the time to leave us this wonderful review. We are so delighted to read you are happy with the service we provide. Our team are passionate about the care they provide. Thank you for choosing Call-In Homecare. Best wishes, Lois.


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Review from Sally A (Daughter of Client) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father had been receiving care from Call-In Homecare since November 2019. The carers have been lovely but the organisation at the office has been problematic. My father died in January this year while under their care. The care stopped immediately but we have had no phone call, no email or any messages
of condolence to mark the passing of this much-loved man who was one of their clients. We have been very hurt by this lack of communication and see it as a sign of an agency that does not put their clients at the centre of their operation.

Reply from Claudia Philpot at Call-In Homecare - Edinburgh

Dear Sally, thank you for taking the time to leave us a review. We are very sorry to hear that you did not feel fully supported by the company after the passing of your Father. I can assure you that our Service Users really are at the heart of everything we do. Unfortunately, in this case, we were not made aware from the Hospital that your father had passed, and so please do accept our most sincere apologies for not passing on our condolences. If you would like to discuss this further, I would be more than happy to meet with you and go over your Father's package of care that he had with us. On behalf of the company, please accept our apologies, and may we wish you all the best in the future. Kind regards, Claudia Philpot.


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Review from M C (Client) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with your staff has been excellent. The only complaint I have is the morning call. I would prefer 8.00 to 8.30 if possible.
The girls have been excellent, always cheery and obliging.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Edinburgh

Thank you very much for taking the time to leave us a review. We are so pleased to hear how happy you are with the care provided to you from our carers at Call-In Homecare. I will inform the Facilitator about your morning call to see if it would be possible to change the time of the visit. Kind regards.


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Review from M C (Son of Client) assisted by family/friend published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care provided and with the carers and the level of dignity that is provided.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Edinburgh

Thank you very much for taking the time to leave us a review. We are very pleased to hear that you are happy with the care you are receiving from our staff at Call-In Homecare. We will continue to support you in the best way we can. Kind regards.


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Review from V W (Daughter of Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has a care package with visits four times a day to help with her personal care and to provide lunch and dinner. The care has been excellent and my mother (and father) are very fond of the carers. Although the package is for my mother, they look out for my father too. Only slight negative (that
has been raised) is my Mum gets anxious when asked to do things she cannot do.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Edinburgh

Thank you very much for taking the time to leave us such a lovely review. We are so pleased to hear that your Mother and Father are happy with the carers and the care that your Mother is receiving. Our staff are trained to encourage our service users to remain as independent as possible, but of course, if your Mum feels she cannot do things for herself our staff should not push her. I will contact the carers personally and ask them to ensure they are supporting your Mother as much as she needs. If you have any concerns please do not hesitate to contact us at the Edinburgh office. Kind regards.


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Review from Martha R (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are all lovely.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Edinburgh

Thank you very much for taking the time to leave us such a lovely review. We are so glad to hear that you are happy with the care you are receiving from Call-In Homecare. We will continue to support you in the best way we can. Kind regards.


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Review from Diane C (Daughter of Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few hiccups to begin the care package. My mum has now got regular carers. These carers go over and above to make my mums day the best.
They always make sure mum is happy and comfortable and she wants for nothing.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Edinburgh

Dear Diane, thank you very much for taking the time to leave us a review. We are so pleased to hear that your Mum is now settled and happy with her carers from Call-in Homecare. We will continue to support her in the best way we can.
Kind regards.


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Review from Margaret W (Niece of Client) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in the care delivered to my Aunt. I've been with my Aunt the last 6 days and witnessed the care delivered. The staff are caring, professional, perceptive of my Aunt's needs. Treat her with dignity and respect. Chat with her in all aspects of the day. Ensure she has the total care to
enable her to live in her own home. They do all they say on the web site. They are so friendly and ensure all is documented and kept updated. Uniforms are clean and tidy. They adhere to the uniform policy. As a professional nurse, I would have no hesitation in recommending the Call-In Care to look after anyone. Thank you to you all you've given my family peace of mind as I live 300 miles away and visit four times a year. Can`t recommend you enough.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Edinburgh

Dear Margaret, thank you very much for taking the time to leave us a review. We are delighted to hear that you are so pleased with the quality of care delivered by our staff members at Call-in Homecare. We will continue to support your Aunt in the best way we can.
Kind regards.


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Review from John A (Client) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful, polite, understanding. I was very down when they took over but not anymore. I am happy that I have Call-In care and give 10 stars out of 10.

Reply from Claudia Philpot, Graduate Trainee Operations Manager at Call-In Homecare - Edinburgh

Dear John, thank you for taking the time to leave us a review. We are delighted to hear how happy you are with the quality of service delivered to you by our staff here at Call-in Homecare. We will strive to continue to support you in the best way we can.


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Review from Jennifer D (Daughter of Client) published on 22 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company have looked after my mother for 3 years now. The carers are kind, considerate and very reliable. They are well trained, know exactly what my mother likes/dislikes. I have never had any problems at all with them, they are a great support to both my mum and I, and I can't thank them enough!

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Review from John D (Son of Client) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received outstanding care from this company over a period of two and a half years. The support staff at the office were brilliant and ever so accommodating. My dad had regular carers from day one and they have been absolutely professional and really amazing. We've had another agency providing
a service before and they could not ever measure up to the standard Call in Homecare provided.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Call-In Homecare - Edinburgh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Call-In Homecare - Edinburgh is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Call-In Homecare - Edinburgh is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Jan 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Call-In Homecare - Edinburgh

What Type of Services does Call-In Homecare - Edinburgh offer?

Call-In Homecare - Edinburgh offers Home Care.

How many Carers does Call-In Homecare - Edinburgh employ?

Call-In Homecare - Edinburgh employs 280 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Call-In Homecare - Edinburgh to verify any information. View our terms and conditions. Call-In Homecare - Edinburgh has a Basic Service – more info.