Candlelight Care

95-99 High Street, Uckfield TN22 1RJ
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9.7 39 Reviews
  • Candlelight Care, Uckfield
Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex.

The organisation is based on the values of equality, trust, dignity and respect and for over twenty-five years the team have been providing friendly, caring and reliable homecare to people of all ages in their own homes.

A dedicated team of professional care staff make a real difference to those receiving care and their families.

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Care Provided by Candlelight Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mandy Head (Registered Manager)

Funding & Fees Guide for Candlelight Care

  • Prices

  • Fees are available on request.
    Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.

Candlelight Care Reviews (39)

Total of 39, showing 1-20
9.7

Candlelight Care has a Review Score of 9.7 (9.746) out of 10, based on 10 reviews in the last 2 years. Over all time Candlelight Care has 39 reviews.

Overall Experience

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Date Published

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Review from C T (Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that for the money that I have to pay, I am mostly able to do everything myself except putting on my shoes.
I can't see any way around this.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

We are sorry that you feel this way but hope you seek joy from having a visit each day.


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Review from Andy W (Son of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers all appear friendly and clean. They support by providing meals and tidying as and when necessary. On occasion, timings are a little close together (service provided for lunch and evening meals). Any issues they find are escalated to us via text or phone calls, and on the odd occasion via the
office too. The carers we have met have been friendly and efficient, and Mum enjoys their company.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the kind words which we would like to share with Mum's core team. I agree, that communication is always the key to any successful delivery of a care package, especially with the family too.


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Review from C P (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel extremely relieved and reassured that the lovely ladies from Candlelight Care look after my mum. They go in 3 times a day to prepare breakfast, lunch and dinner.
They also reassure me that someone will be there to check on her safety.
I can check every time on the app too how she is.
Highly
recommend!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

What a beautiful review you have given us, thank you very much. We will make sure we share this with your mum's core team.


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Review from Marion L (Widow Widower) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used the Uckfield branch of Candlelight from October 2020 to October 2023 to provide care for my husband. The team were absolutely amazing; professional, caring and supportive. They fully met the needs of my husband and provided him with the best care that I could have asked for. They listened to
what he wanted/needed and followed his care plan and guidelines. They were friendly, and respected being in our home, ensuring they left it clean and tidy. The team enabled me to keep my husband at home, where he wanted to be. We couldn’t have asked for more and I am truly thankful to the Uckfield Team.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Wow! Another amazing review left via our website for our Uckfield team in East Sussex. Thank you for your kind words, which I will be sharing with the team.


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Review from Stephen G (Nephew of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlelight has been looking after my aunt in her home for over a year in very challenging circumstances. They have always been kind and considerate and responded rapidly to any change in care needs. Our family are very grateful for their support and would have found it impossible to care for our aunt
without them.
Thank you.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

A beautiful compliment about your Aunt's core care staff; we are so pleased to hear that you are happy with the service being provided. We will be sharing the compliment with the staff. Thank you!


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Review from B S (Client) assisted by family/friend published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely, they are all very polite and caring. They always ask if there is anything they can do once they have sorted out my legs. Candlelight when first approached were only going to be temporary, but because it has been such a joy to have them come in every day I have decided to keep
my care with them long term. I would very highly recommend them to anyone. I'm very, very happy with the carers and the office team.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, always a pleasure to read and share with your team.


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Review from Audrey G (Client) assisted by family/friend published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always foud the service very good and the carers are caring and reliable. Most are very conscientious and will find things to do when they have time to spare and I am grateful for this. I am very happy with the service.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, these will be shared with the core team to let them know you appreciate what they do for you.


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Review from Ann L (Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive. They are happy to do any tasks required and go above and beyond.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for these kind words, we will share them with the team to let them know they are appreciated by you.


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Review from Sally F (Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Candlelight's assistance since February 2019 and have always found the office staff and carers to be kind, able and helpful. At times when I need extra support, they always try their best to accommodate my needs. Thank you Candlelight.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for those kind words, we will make sure that we share them with the staff who visited you.


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Review from David A (Husband of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have employed Candlelight Care since October 2022, they are very helpful and obliging and cannot speak any more highly of them.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words ,I have shared this with the care team and the office.


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Review from R F (Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all staff very helpful. Will go on using as long as I can.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words, we have today shared them with your team.


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Review from Connie W (Client) assisted by family/friend published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. I don't have any other experience to compare them to. I need more housework/cleaning done but I can't think quickly and their time is limited. Sometimes I would like them to be more flexible. I like having the same carer for my personal care.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your review. I have passed them over to the office for them to make contact with you and see if there is anything we are able to change for you.


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Review from Anita S (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have only just started using Candlelight Care, I have found the service satisfactory and the carer reliable and friendly and I look forward to her visits because she is cheerful and willing.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving the review and welcome to Candlelight Care.


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Review from John G (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were professional but friendly and helpful. We would recommend the company without hesitation.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words about our staff. They have worked tirelessly throughout this pandemic and beyond with smiles still on their faces.


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Review from Jan W (Client) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers do a very good job and I have gotten to know them very well. Can't write very well as my arthritis is bad. I look forward to them coming to help me and chat with me. And I look forward to my companion visit. It's good to get outside and see people. I wish it was a bit longer.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this review about the services we are currently providing you. I will share your comments with the team.


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Review from T B (Granddaughter of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, polite carers who look after my nan and give us a “day off”! Arrive promptly in time, chat to Nan, make tea, whatever she wants. Communication from the office is fabulous, letting us know who’s coming and any changes.
Thank you!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for leaving this beautiful website review, such kind words written. I have shared them today with the team as it is important for them to know. Thank you again.


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Review from Caroline P (Wife of Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are very empathetic and good at talking to the client. Some are cleverly frivolous and funny to encourage the client's compliance. Overall, they are pleasant and achieve their objective.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you, what a lovely way of describing your husband's core team. Made me smile.


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Review from J G (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy the visits of the care providers and most go "the extra mile".
The care I receive enables me to stay in my own home.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you so much for your kind words, which we have shared with your core team.


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Review from B A (Niece of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was going to stay with my uncle for a few days so I cancelled the evening care visits. Storm Eunice came along which meant my brother had to cancel his plans due to transport problems. I called the office and in no time at all the evening visits were reinstated for my uncle. I don't live
close by so this was such a relief.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

We try to be accommodating, even when we are in the midst of a storm. Thank you for the beautiful words, these have been shared with the staff concerned.


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Review from G D (Wife of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service Candlelight have provided for my husband. The carers are polite and considerate. They have at all times provided excellent care with dignity and respect.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for the beautiful compliment you made about your husband's core team. I have shared this with them to let them know your appreciation #amazingteamwork


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Candlelight Care is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (5)

Mandy

Mandy

Job Title: Registered Manager (East Sussex)

Joined: 2003

Mandy's role is to keep the branch running as smoothly as possible, ensuring that all visits are covered and that the care staff, clients and clients' families remain happy.


Mandy was awarded her 15-year-long service award back in 2018.


Before coming into the care sector, Mandy used to have catering roles within pubs.


Away from her day job, Mandy enjoys relaxing hobbies such as sewing, knitting and doing jigsaws.


Mandy achieved her level 5 Diploma in Leadership for Health & Social Care in 2016


Natalie

Natalie

Job Title: Care Coordinator (East Sussex)

Joined: 2018

Natalie co-ordinates the care visits for the Uckfield branch, ensuring that all are covered and at the correct time whilst trying to keep travelling time for care staff to a minimum.


Before joining Candlelight Care Natalie was a coordinator for agencies, and she has also worked as an administrator.


In her spare time, Natalie likes to eat out and socialise with friends and family.


Penny

Penny

Job Title: Community Team Manager (CTM)

Joined: 2003

As a Community Team Manager, Penny's role is to ensure that clients and staff are happy. She liaises with family, social services and other professionals to ensure that we are providing the best care possible.


Before she joined Candlelight Care, Penny worked in child care.


In her spare time Penny looks after her primary school age son and they love to meet friends for days out to London or to go on National Trust walks.


Penny also enjoys reading and spending time with her family and friends.


Sarah

Sarah Brockhurst

Job Title: Community Team Manager Assistant (CTMA)

Joined: 2006

Sarah Brockhurst has worked in the care sector for many years, progressing her career to Community Team Manager Assistant. In this role, Sarah carries out client assessments and client reviews.


Sarah is very devoted to her family and they like to spend time camping in the New Forest. She likes to crochet as a hobby, and her celebrity crush is James Martin.


Roxanne

Roxanne

Job Title: Recruitment Officer

Joined: 2020

As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.


Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!

Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.


Frequently Asked Questions about Candlelight Care

What Type of Services does Candlelight Care offer?

Candlelight Care offers Home Care.

How many Carers does Candlelight Care employ?

Candlelight Care employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has a Platinum Service – more info.