Candlelight Care

95-99 High Street, Uckfield TN22 1RJ
Submit a Review
9.7 39 Reviews
  • Candlelight Care, Uckfield
Candlelight Care is a family-run company offering home care services in and around many areas of Dorset, Somerset, Wiltshire and East Sussex.

The organisation is based on the values of equality, trust, dignity and respect and for over twenty-five years the team have been providing friendly, caring and reliable homecare to people of all ages in their own homes.

A dedicated team of professional care staff make a real difference to those receiving care and their families.

Show Candlelight Care on the Map

Care Provided by Candlelight Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Mandy Head (Registered Manager)

Funding & Fees Guide for Candlelight Care

  • Prices

  • Fees are available on request.
    Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.

Candlelight Care Reviews (39)

Total of 39, showing 21-39
9.7

Candlelight Care has a Review Score of 9.7 (9.746) out of 10, based on 10 reviews in the last 2 years. Over all time Candlelight Care has 39 reviews.

Overall Experience

  • 22
  • 15
  • 2
  • 0
  • 0

Date Published

39
1
3
9
30

Review from Donald G (Client) assisted by family/friend published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are friendly, helpful and I look forward to seeing them daily. I have been able to keep on top of my personal hygiene thanks to their services and feel less lonely knowing they will be in every morning. Thank you.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you so much for the beautiful compliment you have written within the review. I have today shared your kind words with your core team. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter B (Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from all carers. Very happy.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

We are pleased to hear that you are very happy with our services, thank you for your kind words and I have shared your compliment with your core team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A G (Daughter of Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been using home care services for the past few years and is very happy with the care she gets. As mum cannot get out she is very happy for them to chat with her while they work.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for your kind words. Staff chatting to our clients is a big essential part of the service we provide. I have shared your compliment with your mum's core team. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean J (Client) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good as it is not easy at times. Just one thing I would say - if the carers are late, they should ring the office and let the client know.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for taking the time in writing this review, we do appreciate it. We are pleased that you are happy with your core team of care staff, and I have shared your compliment with them all. With reference to your comment about if staff are late, then you would like to receive a phone call. I have passed this comment onto the Manager. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H T (Client) assisted by family/friend published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the experience I get and receive from my carers.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for taking the time to leave us a review. It is always nice to know that you are very happy with the service received. I will share your compliments with your core team. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A S (Client) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have had all the care I need.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you for taking the time in leaving a review of our services. We are so pleased that our staff have fulfilled your needs satisfactorily.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E V (Daughter of Client) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care provided by Candlelight for my father to be kind and mindful of his needs. The carers have paid attention to my wishes and looked after him with care and compassion.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care

Thank you so much for the kind words about our staff who visited your father. I will make sure they are shared with his core team, as it is important for them to know.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P H (Son of Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoys the visits and the chats - it helps her to get going in the mornings. Whilst I don't see the carers, we do message each other and I find the service responsive to changes in needs. My scores are based on feedback from my mother and on my occasional interactions.

Reply from Deb Puxty at Candlelight Care

Thank you for the lovely review of our service to your mother. Communication is always the key driving factor and I am pleased that we seem to be doing this in a satisfactory manner.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the level of care and support is very good. More variety in the carer would be good. It has got to the stage where Mum is having the same person at least 4 days a week. When the carer is the only person you see for 10 hours, it is nice to have someone different to talk to. Also, familiarity
breeds complacency. They think that if Mum did something for herself yesterday she can do it today, which isn't the case.

Reply from Jill Carpenter at Candlelight Care

Thank you so much for your 4 star rating. We do strive to offer the best, personalised service possible and your feedback helps us to do this. In some instances, continuity of care is extremely important. However, from your feedback, we are now aware that your mother would benefit from a variety of care workers and we are more than happy to discuss this further with you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Priscilla S (Client) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I, on the whole, I find them cheerful and willing to work and carry out what I ask them to do.

Reply from Deb Puxty at Candlelight Care

Thank you for the review, we are pleased your are satisfied with our service and our staff are meeting your needs.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E D (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer is extremely good.

Reply from Deb Puxty at Candlelight Care

Thank you for leaving this review, we are pleased that you are pleased with the service that is being provided by your main care and support worker.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann C (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish they could help to get me standing.

Reply from Deb Puxty at Candlelight Care

We would need some more information about your wish, therefore, I have requested for one of the senior team members to make contact with you to see if this is something that we can help you to do. Thank you for the review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan D (Daughter of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On time for reviews.
Helped with suggestions of how to progress care.
Texted a telephone number requested on the same day.
Gentle but persuasive.
Took time needed and explained clearly.

Reply from Deb Puxty at Candlelight Care

Thank you for your kind words about the service we are providing. We are pleased to hear that our Uckfield Branch is being responsive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia G (Client) assisted by family/friend published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are lovely and give me a lot of confidence to do things independently. They are patient and we also have a laugh. I wouldn't be without them.

Reply from Deb Puxty at Candlelight Care

Thank you for the complimentary review, continuity of care is something our care coordinators work hard on achieving. We agree with you that continuity of care is important to all involved in the care package, not just the client themselves, but the family too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Irene H (Client) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All candlelight staff are very caring.

Reply from Deb Puxty at Candlelight Care

Thank you for the compliment about our staff working out of Uckfield branch. They are an excellent close knit team, which reflects what you have said. As a company, we are really pleased to hear this.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James B (Son of Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. The carers are professional, personable, reliable and very attentive to my mother's needs. Highly recommended.

Reply from Deb Puxty at Candlelight Care

Thank you so much for those kind words about our staff, they do the most amazing job and it is lovely to hear they are being recognised for it too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jon G (Son of Client) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I find the carers extremely helpful, very pleasant and extremely accommodating.

Reply from Deb Puxty at Candlelight Care

Thank you for leaving this review, we love it when clients and/or family let us know how well we are doing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham W (Son of Client) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Candlelight for a few years and they have been excellent. After her more recent fall, they have worked with my mother and the local authority to ensure that she is getting back to 'normal'. The care workers are mostly great and are really friendly and helpful with nothing being
too much trouble. They treat my mother with respect and put a lot of effort into making sure she is comfortable, both physically and mentally.

Reply from Deb Puxty at Candlelight Care

Thank you for leaving this review, it is always nice when families do this as we then get the view from your perspective.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P E (Stepson of Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My step mother has been a client for just over 5 years. There are many advantages to using a respected agency like Candlelight not least because of their ability to provide reliable care. Most of the carers really try to make a relationship with the client to ensure her needs are met as adequately as
possible. This is not to say they never slip up but when they do they respond honestly and quickly to remedy matters. We always find them easy to contact and very approachable.

Reply from Deb Puxty at Candlelight Care

Thank you for the beautiful compliment about the service we are providing to your mother. I agree with you, as our valued staff are only human - mistakes do happen but I am pleased to learn that they resolve them quickly, once identified.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Candlelight Care is calculated as follows: ( (46 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Mandy

Mandy

Job Title: Registered Manager (East Sussex)

Joined: 2003

Mandy's role is to keep the branch running as smoothly as possible, ensuring that all visits are covered and that the care staff, clients and clients' families remain happy.


Mandy was awarded her 15-year-long service award back in 2018.


Before coming into the care sector, Mandy used to have catering roles within pubs.


Away from her day job, Mandy enjoys relaxing hobbies such as sewing, knitting and doing jigsaws.


Mandy achieved her level 5 Diploma in Leadership for Health & Social Care in 2016


Natalie

Natalie

Job Title: Care Coordinator (East Sussex)

Joined: 2018

Natalie co-ordinates the care visits for the Uckfield branch, ensuring that all are covered and at the correct time whilst trying to keep travelling time for care staff to a minimum.


Before joining Candlelight Care Natalie was a coordinator for agencies, and she has also worked as an administrator.


In her spare time, Natalie likes to eat out and socialise with friends and family.


Penny

Penny

Job Title: Community Team Manager (CTM)

Joined: 2003

As a Community Team Manager, Penny's role is to ensure that clients and staff are happy. She liaises with family, social services and other professionals to ensure that we are providing the best care possible.


Before she joined Candlelight Care, Penny worked in child care.


In her spare time Penny looks after her primary school age son and they love to meet friends for days out to London or to go on National Trust walks.


Penny also enjoys reading and spending time with her family and friends.


Sarah

Sarah Brockhurst

Job Title: Community Team Manager Assistant (CTMA)

Joined: 2006

Sarah Brockhurst has worked in the care sector for many years, progressing her career to Community Team Manager Assistant. In this role, Sarah carries out client assessments and client reviews.


Sarah is very devoted to her family and they like to spend time camping in the New Forest. She likes to crochet as a hobby, and her celebrity crush is James Martin.


Roxanne

Roxanne

Job Title: Recruitment Officer

Joined: 2020

As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.


Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!

Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has a Platinum Service – more info.