Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Candlelight Care has a Review Score of 9.6 (9.556) out of 10, based on 22 reviews in the last 2 years. Over all time Candlelight Care has 81 reviews.
Review from A B (Client) assisted by family/friend published on 26 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving your review, our records show that you were in receipt of the Discharge to Assess and our Domiciliary Care services and we are grateful for you taking the time to write this 5* review.
Staff
Care / Support
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Treated with Dignity
Value for Money
Review from Marion S (Wife of Client) published on 6 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
What an exceptional compliment about our D2A team. Thank you for your kind words, which I have shared with all within the D2A team, as it is important for them to know.
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Treated with Dignity
Value for Money
Review from David H (Husband of Client) published on 23 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this remarkable review, it was a pleasure to read. We have shared this with the carer and support worker in question who visits your wife twice a week as we feel it is extremely important for them to know how much they are appreciated. Thank you again.
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Treated with Dignity
Value for Money
Review from S L (Client) published on 3 October 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this review and we are so pleased that you are pleased with the overall service your core team provide.
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Treated with Dignity
Value for Money
Review from S T (Daughter of Client) published on 2 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for the beautiful compliment, I have shared this with your mum's core team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H W (Client) published on 2 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
What a lovely example of the care and attention our staff have given to you. Thank you for sharing.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from S S (Client) published on 22 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving the kind words about our Discharge to Assess team. We will share your compliment to the whole team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J C (Wife of Client) published on 22 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this review about our Discharge to Assess team, I will share your kind words with the Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Albert C (Client) published on 22 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this compliment about our Discharge to Assess team, I will share this with the team personally.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Maureen A (Client) published on 26 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Wow, what an amazing review, thank you so much. We are very proud of our D2A team and therefore shared your compliment with them to let them know how much they are appreciated.
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Care / Support
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Treated with Dignity
Value for Money
Review from I F (Client) published on 25 March 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for your kind words, I have shared them with the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R B (Son of Client) published on 18 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for your kind words, it is always a pleasure to receive such lovely compliments. This will be shared with the Glastonbury Team.
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Treated with Dignity
Value for Money
Review from Amy I (Granddaughter of Client) published on 13 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Wow! What an outstanding review. Thank you so much for taking the time to write the review, it will be a pleasure to share with the complete D2A team, as it is important for them to know...
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Treated with Dignity
Value for Money
Review from Chris R (Son of Client) published on 2 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for the kind words about our service and we will share the compliment with the core team who visit.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Deborah G (Daughter of Client) published on 2 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for the kind words, we have shared these with your core team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I B (Daughter of Client) published on 31 October 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving these kind words about our staff member, we will make sure that we share the compliment with her.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Francis C (Client) published on 27 September 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L W (Client) published on 13 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for your kind words, we will make sure to let the staff know.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kevin F (Client) published on 7 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M L (Client) assisted by family/friend published on 12 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving these kind words about our discharge to assess team. Glad to hear that you are back to being independent again. Have shared this compliment with the team who visited you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.556) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.556 for Candlelight Care is calculated as follows: ( (90 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 124 Ratings = 4.556
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2019
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Candlelight Homecare Services
Date: Friday 31 May 2024 More details
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Job Title: Registered Manager (Glastonbury)
Joined: 1998
Tracy joined Candlelight Care after a career in retail. Tracy oversees the running of the Glastonbury branch including recruitment, staff management, liaising with health professionals and commissioners, and resolving any issues which arise.
Away from her role, Tracy is passionate about animal welfare and helping Ocean Plastic by collecting plastic from beaches and other organisations.
Tracy achieved her level 5 Diploma in Leadership for Health & Social Care in 2016, and City & Guilds 4 in Leadership & Management 2007.
Job Title: D2A Registered Manager
Joined: 2003
Sarah joined Candlelight in 2003 as a live-in carer, she then became a Care and Support worker, moving later into the Care Coordinator role.
In 2021 she became the Discharge to Assess Manager at Candlelight and was awarded her CQC Registered Manager title in 2023.
In her own time, Sarah enjoys films, cooking and travelling.
Job Title: Community Team Manager (CTM) Glastonbury & Street
Joined: 2002
Helen supervises and provides support to care professionals and clients in the Street and Glastonbury area. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Helen has been a care professional since 1994 and has worked in Norfolk, Scotland, Berkshire and Somerset she was in the RAF and moved around the country quite frequently.
In her spare time, Helen enjoys renovating her home and upcycling furniture.
Job Title: Community Team Manager (CTM) Shepton Mallet & Wells
Joined: 2006
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Job Title: Care Coordinator
Joined: 2011
Mandy joined Candlelight in 2011 as a care and support worker, becoming a care assessor 2 years later and working in that role for another 8 years. She then applied for and became a care coordinator.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Job Title: Care Coordinator
Joined: 2013
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
Job Title: Recruitment Officer
Joined: 2020
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has a Platinum Service – more info.
