Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Candlelight Care has a Review Score of 9.6 (9.556) out of 10, based on 22 reviews in the last 2 years. Over all time Candlelight Care has 81 reviews.
Review from A W (Client) published on 18 April 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
The service you received was from our D2A Reablement team and therefore, once your goals had been met and you were back being independent, the service finished. Hence the shortness of time. The reablement team is a small select team and we cannot provide continuity of care, as it is dependent on how many patients are on the service in any one day.
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Treated with Dignity
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Review from Bernard F (Client) assisted by family/friend published on 28 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for the positive review about our discharge to assess service, it is always good to receive. I will share this with the enabler to let them know of your appreciation.
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Review from Joyce B (Client) published on 8 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this review about our D2A (Discharge to Assess) team and I will ensure your review is shared with the team members.
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Review from Betty E (Client) published on 2 September 2022
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this beautiful review about our discharge to assess (D2A) team who have reabled you to become independent again in such a short time. They do amazing work with patients leaving hospital and regaining life skills.
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Review from Geoffrey D (Husband of Client) published on 12 August 2022
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Overall Experience
5.0 out of 5
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Treated with Dignity
Value for Money
Review from L B (Client) published on 2 June 2022
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Kate A (Daughter of Client) published on 29 March 2022
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for your kind words and recommending Candlelight Care. Much appreciated.
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Review from Marlene T (Client) assisted by family/friend published on 16 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving the review about our D2A team. I have shared your kind words with the team, as it is important for them to know.
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Review from D S (Client) assisted by family/friend published on 16 February 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you so much for leaving the review about our Discharge to Assess team that recently helped you to regain your independence over a short period of time. I will share your compliment with the Discharge to Assess team.
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Review from G C (Client) published on 14 October 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this compliment about our discharge to assess (D2A) team who provided you with intermediate care when you left hospital. I have shared the compliment with them.
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Review from Janet M (Wife of Client) published on 27 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you so much for these kind words. Our discharge to assess team deliver such a diverse service to assist patients returning home from hospital with the right level of support. We will share your compliment with the team directly.
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Review from E B (Client) assisted by family/friend published on 3 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Our records show that you were initially on the Home First service, helping you home from hospital and then later transferred over to our domiciliary care service. Thank you for your kind words which I have shared with both teams that visited you.
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Review from Rita C (Client) published on 23 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you so much for the kind words in your review. Our home first/discharge to assess team are an amazing team, delivering an amazing service to help people return back home from hospital. I have today shared your kind words with them all. Thank you again.
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Review from D J (Son of Client) published on 13 August 2021
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for your kind words, our office staff are unsung heroes and it is nice to see a compliment come in specifically for them. I have shared the compliment with the team.
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Review from D G (Client) published on 15 April 2021
Submitted via Postal Card •
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving these kind key-words to form your review of our services. We love receiving the feedback.
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Review from V M (Client) assisted by family/friend published on 7 April 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for those kind words, which we have shared with the team.
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Treated with Dignity
Value for Money
Review from L W (Daughter of Client) published on 7 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
A beautiful review which has been shared with the core team. Thank you.
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Value for Money
Review from D B (Grandson of Client) published on 17 March 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from N J (Client) assisted by family/friend published on 4 March 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving these kind words about the service we are providing. I will share this with the core team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynn H (Client) published on 4 March 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this beautiful compliment about our Home First/Discharge to Assess team, delivering specialist services and assisting patients to return back home from hospital and deliver reablement to allow you to regain your independence and continue living in your own home. I have shared the compliment with the team.
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The Review Score of 9.6 (9.556) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.556 for Candlelight Care is calculated as follows: ( (90 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 124 Ratings = 4.556
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2019
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Job Title: Registered Manager (Glastonbury)
Joined: 1998
Tracy joined Candlelight Care after a career in retail. Tracy oversees the running of the Glastonbury branch including recruitment, staff management, liaising with health professionals and commissioners, and resolving any issues which arise.
Away from her role, Tracy is passionate about animal welfare and helping Ocean Plastic by collecting plastic from beaches and other organisations.
Tracy achieved her level 5 Diploma in Leadership for Health & Social Care in 2016, and City & Guilds 4 in Leadership & Management 2007.
Job Title: D2A Registered Manager
Joined: 2003
Sarah joined Candlelight in 2003 as a live-in carer, she then became a Care and Support worker, moving later into the Care Coordinator role.
In 2021 she became the Discharge to Assess Manager at Candlelight and was awarded her CQC Registered Manager title in 2023.
In her own time, Sarah enjoys films, cooking and travelling.
Job Title: Community Team Manager (CTM) Glastonbury & Street
Joined: 2002
Helen supervises and provides support to care professionals and clients in the Street and Glastonbury area. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Helen has been a care professional since 1994 and has worked in Norfolk, Scotland, Berkshire and Somerset she was in the RAF and moved around the country quite frequently.
In her spare time, Helen enjoys renovating her home and upcycling furniture.
Job Title: Community Team Manager (CTM) Shepton Mallet & Wells
Joined: 2006
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Job Title: Care Coordinator
Joined: 2011
Mandy joined Candlelight in 2011 as a care and support worker, becoming a care assessor 2 years later and working in that role for another 8 years. She then applied for and became a care coordinator.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Job Title: Care Coordinator
Joined: 2013
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
Job Title: Recruitment Officer
Joined: 2020
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
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