Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Candlelight Care has a Review Score of 9.6 (9.556) out of 10, based on 22 reviews in the last 2 years. Over all time Candlelight Care has 81 reviews.
Review from G M (Wife of Client) published on 26 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this review about our Home First (D2A) service, I have shared your compliment with the team.
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Review from Nicholas D (Son of Client) published on 15 January 2021
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this beautiful compliment about our Home First/Discharge to Assess (D2A) team. They do an amazing job, especially during these difficult times (pandemic) and therefore, I have shared the compliment with them as a team.
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Review from L C (Husband of Client) published on 8 December 2020
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you so much for the kind words about our Home First team, I will make sure I share them with the team as a whole. Please accept our sincere condolences for the passing of your wife, I know the team were very fond of you both and felt it was a real privilege that they had the opportunity of getting to know you both. Take care and keep safe.
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Review from Jane T (Client) published on 8 December 2020
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving this amazing review of your experience of using our services. We are so lucky to have such an amazing and skilled team. I have shared the compliment with them all.
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Review from Lidia B (Daughter of Client) published on 11 November 2020
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you very much for your kind words. Your mum came to us initially via our Home First (Discharge to Assess) team, after being discharged from hospital. Your mum then moved over to our domiciliary care service for her ongoing care needs to be met. It is a real success when clients move between our services and stay within our Company. I will share the compliment with both of the teams.
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Review from R P (Husband of Client) published on 2 October 2020
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4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for leaving a review about our Home First /Discharge to Assess team, a specialised team that helps you regain your independence when arriving back home from your stay in hospital. I will share your kind words with the Team.
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Review from W S (Client) published on 2 October 2020
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for your kind words about our Home First/Discharge to Assess team who helped you to regain your independence after your hospital stay. I will share the compliment with the team.
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Review from M G (Client) assisted by family/friend published on 27 August 2020
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for your recent review of the service that was provided to you by our home first reablement team. I will inform them all how appreciative you were of the help given and you miss them visiting.
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Review from Eunice M (Client) published on 20 August 2020
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you so much for the beautiful compliment about our Home First/D2A team (Discharge to Assess). I will share the compliment with the team as it is important for them to know as they provide an amazing and responsive service in helping people readjust back into their home and regain their independence after being in hospital.
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Review from D D (Son of Client) published on 21 July 2020
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you for the compliment about our Home First Service who are a small team of around 10 members provide a unique service across the Mendips. So pleased to hear that we made the transition easier for your father to return home from being in hospital. I have today shared your kind words with the Home First Team.
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Review from J W (Client) assisted by family/friend published on 15 July 2020
Submitted via Postal Card •
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
Thank you so much for submitting the lovely review about our Home First reablement team, it is very much appreciated. I have shared your compliment with the team.
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Review from Jonathan M (Client) published on 28 April 2020
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5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care
We are so pleased that you would highly recommend our Home First Reablement Team - they deliver an amazing responsive service to enable people to go back to having their independence restored. Thank you, I have shared your compliment with the team.
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Review from Sue M (Client) published on 6 February 2020
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for leaving these kind words about your core team of care and support staff, it is always a pleasure to receive compliments, especially when they are from our clients themselves. Thank You.
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Review from J W (Son of Client) published on 24 January 2020
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you so much for the kind words about our staff, it is always pleasing to hear that they do a great job with professionalism. We are exceptionally proud of all our staff. Thank you again.
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Review from J B (Client) published on 17 December 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for leaving this review about our Home First team, they do such an amazing job and we are pleased to hear the lovely words you say about them. Thank you.
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Review from P W (Client) assisted by family/friend published on 11 December 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for these kind words, I have today shared the compliment with your core care team as its important to let know they are appreciated.
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Review from Doreen G (Client) published on 11 December 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you so much for leaving this review about our Home First Reablement Team, they all do an amazing job and I have shared your kind words with the team members today.
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Review from Sue (Daughter of Client) published on 2 December 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you so much for those kind words, we have shared them with your mum's core team. Sending our condolences.
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Review from P E (Wife of Client) published on 25 November 2019
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4.0 out of 5
Reply from Deb Puxty, Operations Manager at Candlelight Care
Wow. Thank you so much for those kind words, I have shared them with the team. Thank you.
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Review from F M (Client) published on 22 October 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for your kind words, we are so pleased to hear that our service is most certainly meeting your needs.
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The Review Score of 9.6 (9.556) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.556 for Candlelight Care is calculated as follows: ( (90 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 124 Ratings = 4.556
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2019
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Job Title: Registered Manager (Glastonbury)
Joined: 1998
Tracy joined Candlelight Care after a career in retail. Tracy oversees the running of the Glastonbury branch including recruitment, staff management, liaising with health professionals and commissioners, and resolving any issues which arise.
Away from her role, Tracy is passionate about animal welfare and helping Ocean Plastic by collecting plastic from beaches and other organisations.
Tracy achieved her level 5 Diploma in Leadership for Health & Social Care in 2016, and City & Guilds 4 in Leadership & Management 2007.
Job Title: D2A Registered Manager
Joined: 2003
Sarah joined Candlelight in 2003 as a live-in carer, she then became a Care and Support worker, moving later into the Care Coordinator role.
In 2021 she became the Discharge to Assess Manager at Candlelight and was awarded her CQC Registered Manager title in 2023.
In her own time, Sarah enjoys films, cooking and travelling.
Job Title: Community Team Manager (CTM) Glastonbury & Street
Joined: 2002
Helen supervises and provides support to care professionals and clients in the Street and Glastonbury area. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Helen has been a care professional since 1994 and has worked in Norfolk, Scotland, Berkshire and Somerset she was in the RAF and moved around the country quite frequently.
In her spare time, Helen enjoys renovating her home and upcycling furniture.
Job Title: Community Team Manager (CTM) Shepton Mallet & Wells
Joined: 2006
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Job Title: Care Coordinator
Joined: 2011
Mandy joined Candlelight in 2011 as a care and support worker, becoming a care assessor 2 years later and working in that role for another 8 years. She then applied for and became a care coordinator.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Job Title: Care Coordinator
Joined: 2013
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
Job Title: Recruitment Officer
Joined: 2020
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has a Platinum Service – more info.
