Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Candlelight Care has a Review Score of 9.6 (9.556) out of 10, based on 22 reviews in the last 2 years. Over all time Candlelight Care has 81 reviews.
Review from J B (Client) assisted by family/friend published on 9 October 2019
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Overall Experience
5.0 out of 5
Reply from Deb Puxty at Candlelight Care
The service you received was from our Home First Reablement Team. It seems to us that you have exceeded your goals which is fantastic news. I will share your kind words with your two carers who helped you regain your confidence. Thank you
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Review from C T (Client) assisted by family/friend published on 30 September 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for leaving these kind words, as a review of our services to you. I have today shared this with the team too.
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Review from D T (Wife of Client) published on 30 August 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for the kind words about our staff who delivered our services to your husband.
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Review from Cecil B (Client) published on 28 August 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you so much for the kind words about our staff who provide our services to you. So pleased to hear everything is going well for you.
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Review from Judith H (Client) published on 13 August 2019
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3.0 out of 5
Reply from Deb Puxty at Candlelight Care
I was really saddened to read your review, however, I have shared the content with the Registered Manager and asked her to follow this up with the staff member in question. Please accept our sincere apologies for any upset caused.
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Review from Alison W (Wife of Client) published on 26 June 2019
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4.0 out of 5
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Review from D C (Daughter of Client) published on 26 June 2019
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Overall Experience
5.0 out of 5
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Review from Pamela O (Client) published on 26 June 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Wow! Thank you for wanting to highly recommend us, that we as a Company to others who may read our reviews. Thank you, we are pleased that you are pleased with the service being delivered to you.
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Review from C E (Client) assisted by family/friend published on 12 June 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for submitting your review, we are pleased to hear that you feel you are receiving excellent care and support from your core team and that the package of care allows your wife some respite from her caring duties towards you.
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Review from Martin A (Nephew of Client) published on 10 June 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for this positive review, it is very much appreciated. I have passed your concert to the Registered Manager to action and please accept our sincere apologies that this has not happened. Hopefully, you will see this changing shortly.
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Review from K R (Client) published on 10 June 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for leaving this review and giving us an excellent rating. We are pleased our services excel in meeting your needs.
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Review from Po Wo M (Client) published on 31 May 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for the beautiful compliment you have made about your regular care and support worker. It is always lovely to hear, especially when it comes directly from a client. Thank you
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Review from Stephen L (Client) published on 21 May 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you so much for your kind words about our staff, we too are very proud of them.
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Review from M T (Daughter of Client) published on 26 April 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for leaving this positive review on behalf of your dad. It is lovely to hear that he has enjoyed their visits too.
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Review from Robert B (Client) published on 26 April 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you so much for leaving this exceptionally positive review of the services that we provide for you. It is always great too when it is the client that leaves the review.
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Review from H P (Daughter-in-law of Client) published on 12 April 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for taking the time in leaving this review. We know the continuity of care is important to our clients, it is important to us too. However, regrettably, it can go a bit 'hit and miss' as you put it when staff are on leave, as lots of re-planning needs to happen.
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Review from Cicely W (Client) assisted by family/friend published on 1 April 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for the lovely compliment. We appreciate being in receipt of a care package for the first time is a very daunting experience - we are pleased that you are pleased with the service being provided.
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Review from Lavina Joyce C (Client) assisted by family/friend published on 22 February 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
We do acknowledge that we don't always get it right, however, I am pleased to hear that the issue has been sorted out swiftly for you. Thank you for the feedback.
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Review from Lesley B (Wife of Client) published on 20 February 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for those kind words. Continuity of care is important for us as a company and our coordinators work hard to ensure this happens whenever it is reasonably practical for them to do. Your husband obviously looks forward to their visits.
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Review from Anthony B (Client) published on 31 January 2019
Submitted via Postal Card •
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care
Thank you for leaving this compliment about one of our Home First Reablement team member, I am so pleased to learn that you have been happy with the service you received.
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The Review Score of 9.6 (9.556) out of 10 for Candlelight Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.556 for Candlelight Care is calculated as follows: ( (90 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 124 Ratings = 4.556
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candlelight Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2019
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Job Title: Registered Manager (Glastonbury)
Joined: 1998
Tracy joined Candlelight Care after a career in retail. Tracy oversees the running of the Glastonbury branch including recruitment, staff management, liaising with health professionals and commissioners, and resolving any issues which arise.
Away from her role, Tracy is passionate about animal welfare and helping Ocean Plastic by collecting plastic from beaches and other organisations.
Tracy achieved her level 5 Diploma in Leadership for Health & Social Care in 2016, and City & Guilds 4 in Leadership & Management 2007.
Job Title: D2A Registered Manager
Joined: 2003
Sarah joined Candlelight in 2003 as a live-in carer, she then became a Care and Support worker, moving later into the Care Coordinator role.
In 2021 she became the Discharge to Assess Manager at Candlelight and was awarded her CQC Registered Manager title in 2023.
In her own time, Sarah enjoys films, cooking and travelling.
Job Title: Community Team Manager (CTM) Glastonbury & Street
Joined: 2002
Helen supervises and provides support to care professionals and clients in the Street and Glastonbury area. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Helen has been a care professional since 1994 and has worked in Norfolk, Scotland, Berkshire and Somerset she was in the RAF and moved around the country quite frequently.
In her spare time, Helen enjoys renovating her home and upcycling furniture.
Job Title: Community Team Manager (CTM) Shepton Mallet & Wells
Joined: 2006
Loraine supervises and provides support to care professionals and clients in Wells, Shepton Mallet and the surrounding areas. She resolves any concerns and ensures that clients have regular care professionals as much as possible, to promote continuity for them.
Loraine has worked in care since 1996 and started her career working in a Nursing Home in Hampshire.
Away from Candlelight Care, she enjoys spending time with friends and family, knitting, and crafts.
Job Title: Care Coordinator
Joined: 2011
Mandy joined Candlelight in 2011 as a care and support worker, becoming a care assessor 2 years later and working in that role for another 8 years. She then applied for and became a care coordinator.
Before Mandy joined Candlelight she worked in care, including a special needs school, and brought up her own four children.
In her spare time, she enjoys spending time with her husband and grandchildren and going on walks.
Job Title: Care Coordinator
Joined: 2013
Elaine Frost Joined Candlelight as a Care Support in 2013, In 2021 she joined the Care Assessor team and then progressed in April 2024 to a Care Co-Ordinator.
Elaine has previously worked as a chef, reflexologist, and beauty therapist amongst other things.
Elaine loves travelling to exotic countries, snorkelling and spending time with her four grandchildren.
Job Title: Recruitment Officer
Joined: 2020
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
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