Candlelight Care (Dorset, Somerset & Wiltshire)

1&2 Manor Farm Offices, Corsley, Warminster BA12 7QE
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9.6 81 Reviews
  • Candlelight Care (Dorset, Somerset & Wiltshire), Warminster
Candlelight Care is a family-run company offering home care in Dorset, enabling people to stay living in their own homes.

Staff are committed and compassionate offering care that is tailored to the individual and meets their specific needs.

The care they offer ranges from cancer care to dementia care as well as palliative care and high dependency care with two care workers attending.

Visits can be short and flexible or they can be 24 hour live in care.

Care Provided by Candlelight Care (Dorset, Somerset & Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lorna Kent (Registered Manager)

Funding & Fees Guide for Candlelight Care (Dorset, Somerset & Wiltshire)

  • Prices
  • Fees are available on request.
    Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.


Candlelight Care (Dorset, Somerset & Wiltshire) Reviews (81)

Total of 81, showing 1-20
9.6

Candlelight Care (Dorset, Somerset & Wiltshire) has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years. Over all time Candlelight Care (Dorset, Somerset & Wiltshire) has 81 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

The carers who have been coming to my wife have been brilliant in what they do for us.
They are cheerful and always have a smile and kind words for us both.
It would be hard to look after my wife as well as the carers do.

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Overall Experience  Overall Experience 4.0 out of 5

Excellent care team so far, caring, well-trained carers, the office staff are fantastic and always helpful. I'm also very pleased with the service; visit times are very consistent and this keeps my anxiety levels under control.

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Overall Experience  Overall Experience 5.0 out of 5

The staff look after my husband very well. He has a good sense of humour and can have a laugh with them. They do a great job and it takes the pressure off me so I can get things done and go out if I want too.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this amazing compliment about your husband's core team. I have today shared it with the branch as we feel it is important for the staff to know.


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Overall Experience  Overall Experience 5.0 out of 5

Since summer of 2024, Candlelight Carers have been coming to help with my husband's morning care and it's always a pleasure to see them. We really do appreciate them. They are always kind and gentle with him, taking care, time and effort to get him ready for the day. They leave having given great service
with lots of smiles making the days worthwhile.
Thank you all.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your beautiful kind words, I have shared this with the core team who visit your husband, as it is important for them to know.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has the pleasure of the lovely ladies who call on her twice a day, they really are the best they cannot do enough for her. She has recently been diagnosed with dementia and the care they give is so lovely and kind she can't wait to see them and even with her broken hearing aids, she says they
have a lovely chat. She really does depend on them and they step up to the mark, we cannot fault them at all.
Thank you so much, as a family we really are grateful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this complimentary review about your core team and the services we as a company provide to your mum. I have shared this with the team today.


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Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for giving us a 'good' rating for the services we deliver to you and thank you for taking the time to submit the review.


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Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the service provided for Mum by Candlelight. We find all the staff to be extremely kind, caring and courteous. It is so good to know that Mum is being well looked after. She really enjoys their daily visits.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, we will share these with the core team.


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Overall Experience  Overall Experience 4.0 out of 5

We have received Candlelight Care for over 1 year now and feel like the carers are part of our family. Nothing is a bother to them and always smile and lift spirits. Professional, clean, attentive, respectful, helpful, cheery, hard-working. Carers have to be a special kind of person as it isn't a job
career for the wages, it's commitment and special caring personalities.
Highly recommend.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, and yes you are correct our staff are special kind of people and all bring their own unique qualities to their role.


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Overall Experience  Overall Experience 5.0 out of 5

I would be grateful if you could manage to make your visits between 8:30 am and 11 am daily.
All grateful to your carers visits, all very kind and helpful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

I have passed your comment on to our Corsley Branch for action. Thank you for your kind words about our staff.


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Overall Experience  Overall Experience 5.0 out of 5

A real focus on supporting Mum as an individual, balancing safety and care with meeting her preferences and being flexible where possible. Carers are polite and friendly and engage in discussion about Mum's needs and wishes. The company clearly do their best to provide consistency in carers and timings.
The office team are also always polite and helpful.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for this beautiful review of our services, I have shared the review with the Corsley Team for them to be aware of this review.


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Overall Experience  Overall Experience 5.0 out of 5

On 23rd December 2022, I was assigned to rapid response care for approximately six weeks upon my discharge from hospital. I was then 'taken-on' by Candlelight until 22/02/2023 when I started with another care company. I was told I was being moved on 12th April 2023 but no one knew where or with whom!
I had no care from 12/04/23 when I was again contacted by Candlelight and I have been with them ever since! A brilliant company with great carers, all of them!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

So sorry to hear that you have received a disjointed service when we stepped in again. I have shared your experience with the Corsley Team. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I want to thank my carers for all they do to help me. This service is valuable to me.
I would not be able to cope without their help, this is the best agency I have used. I would never leave candlelight care. The office staff are very good too.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words. We will share this with your core team.


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Overall Experience  Overall Experience 4.0 out of 5

Excellent care team so far, very kind and caring, well trained and always helpful, very supportive of client and me, as a carer. Very pleased with the service.
Consistency is very important, both for the client and the carer and I hope that we can continue with 07:45-08:30 in the morning and 19:30-19:00,
approximately, in the evenings, mornings are critical.
Keep up the good work!

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words. We know and understand that continuing care (consistency) plays a huge part in our quality of care.


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Overall Experience  Overall Experience 4.0 out of 5

Always a very good, prompt and cheerful service.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, we have shared them with your core team.


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Overall Experience  Overall Experience 4.0 out of 5

Candlelight Care team have been supporting my brother to live independently in his own home since losing both of our parents. He always enjoys the company and support he receives, helping him with personal care needs, meal prep and reassurance. He has learning difficulties and cerebral palsy and their
care helps make it possible to lead and develop his independence. The office team are always helpful and notify family if there are staff shortages, time changes or my brother's not well.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for the lovely compliment about your brother's core team and the office staff.


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Overall Experience  Overall Experience 4.0 out of 5

I have had Candlelight Care for about six months. So far, the "girls and boys" have been very good and I am very happy with them. My wife says they always ask if there is anything they can do before going if there is time left. Perhaps the office could let the carers who have not been before know that
they just walk (open) the gate in the wall to get to our yellow front door. Thank you.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, we have shared these with the core team.


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Overall Experience  Overall Experience 4.0 out of 5

Candlelight Care provides domestic services for me e.g. ironing, sewing, bed-changing, food preparation.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this review, we really appreciate you taking the time.


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Overall Experience  Overall Experience 3.0 out of 5

I have been helped by Candlelight Care for a long time and I could not have coped without them. Their help is still essential for me, however, I know that they have had problems for several months due to illness and recruitment so the remaining carers need to work even harder than before. some of them
cope well with this but it is very hard, demanding work so some of them have to go off sick adding to the Covid cases. It is not the same as it used to be.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your truthful review - yes Covid certainly put a strain on our staff and our services.


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Overall Experience  Overall Experience 5.0 out of 5

Candlelight Care offers a very friendly, dignified service. I feel very supported by their professional care.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words, describing us as friendly and dignified which is what all our care staff are.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has had care from Candlelight Care since 2015. Overall, she and I have been very satisfied with the care she has received. The carers are genuinely caring, thoughtful and helpful. In general, visits are on time, mostly in our preferred window of time. There are regular reviews of my mother's
needs. So, in summary, it has been a good experience.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for taking the trouble of leaving us a review, much appreciated.


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Candlelight Care (Dorset, Somerset & Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Candlelight Care (Dorset, Somerset & Wiltshire) is calculated as follows: ( (58 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 86 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candlelight Care (Dorset, Somerset & Wiltshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (10)

Lorna

Lorna Kent

Job Title: Registered Manager, (Dorset, Somerset & Wiltshire Team)

Joined: 2014

Lorna oversees the running of the Sherborne and Corsley branches ensuring that safe, high-quality care is delivered to all clients. This includes recruitment, staff management, liaising with health professionals and commissioners, and resolving issues which arise. Lorna's career in care spans over 35 years and includes roles in Day Care, Nursing, Residential and Domiciliary Care.


Lorna is very family orientated and enjoys baking particularly at Christmas time (she is well known for her homemade Christmas puddings), spending time with family and friends and walking with her dog Tizer.


Lorna achieved her level 5 Diploma in Leadership for Health & Social Care in 2016


Mandy

Mandy Shuckford

Job Title: Deputy Manager (Corsley)

Joined: 2005

Mandy is responsible for working alongside her Registered Manager Lorna in ensuring the running of the branches, Meetings, Co-Ordinating, Assessments, Reviews, Observations, taking on new packages and managing staff Annual Leave are, some of the jobs Mandy does in her day-to-day life.


Mandy has her Diploma in Health and Social Care level 5


Away from Candlelight, Mandy enjoys time with her family and, has recently become a nanny for the first time.


Jasmine

Jasmine Andrews

Job Title: Care Coordinator (Sherborne)

Joined: 2020

I have been a Care Coordinator for 7 years and am passionate about working in the care industry. I coordinate the Sherborne and surrounding area visits but also support with care visits and being on-call.


I have a distinction in Level 3 Lead Adult Care Worker Diploma.


When not at work, I like to spend time with my family and friends, taking my young children on adventures and listening to music.


Sarah

Sarah Kick

Job Title: Care Coordinator

Joined: 2021

Sarah has been a care coordinator for nearly 20 years, and can’t imagine doing anything else!
Her hobbies include Ballet, Tap Dancing, CrossFit and occasional modelling; she also enjoys walking her dog, exploring new villages and family movie nights.


Anita

Anita Axe

Job Title: Care Coordinator/Team Leader (Sherborne)

Joined: 2014

Recently seconded (2022) to have additional responsibilities to her Team Leader role as a P/T Care Coordinator.


Previously Anita worked in the community and oversees the care we provide, ensuring that it always meets our high standards.


Anita has worked in Social Care for 31 years and has vast experience in both Residential and Community settings, preferring to work in the community.


When she is not working Anita is a keen horse rider and has 5 horses in her stables.


Teresa

Teresa O'Toole

Job Title: Team Leader (Corsley)

Joined: 2013

Teresa joined Candlelight Care back in 2013, starting as a care and support worker and now as a Team Leader, carrying out staff observations, client reviews and anything else that she is asked to do.


Before Candlelight Care, Teresa worked as a Nanny for over 20 years and travelled overseas with some of the families too.


Away from her role, Teresa enjoys reading and listening to music and volunteering at her local member's club where she undertakes some bar shifts.


Maria

Maria Rogers

Job Title: Team Leader (Corsley)

Joined: 2014

Maria is a highly experienced care professional, having worked in the sector for 35 years. She joined Candlelight Care in 2014. Maria loves sailing and getting out on the water, she also enjoys walking her dog and looking after her grandchildren.


Lucy

Lucy Bowers

Job Title: Team Leader/Care & Support Worker

Joined: 2016

Lucy joined Candlelight in 2016 as a C&SW after moving to Frome from London. She is now a team leader working in the community and supporting the office team.

Outside work she enjoys spending time with her teenage children and renovating her home, doing all things DIY! She also loves gardening and doing anything creative.


Karen

Karen Templeman

Job Title: Administrator Assistant (Sherborne)

Joined: 2018

Karen is an Office Administrator covering the Sherborne area and assists her colleagues in ensuring the smooth running of the office.


Before joining Candlelight Care Karen worked in Estate Agency (Residential Sales and Lettings), working her way up during a 30-year career to become a Director.


Outside of work, Karen's life revolves around her animals which include numerous dogs, cats, ponies, chickens, and rabbits. She and her family enjoy the social life connected with showing some of the dogs and exhibiting at Crufts every year, where they are able to meet up with their friends from overseas.


Roxanne

Roxanne

Job Title: Recruitment Officer

Joined: 2020

As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.


Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!

Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.


Frequently Asked Questions about Candlelight Care (Dorset, Somerset & Wiltshire)

What Type of Services does Candlelight Care (Dorset, Somerset & Wiltshire) offer?

Candlelight Care (Dorset, Somerset & Wiltshire) offers Home Care.

How many Carers does Candlelight Care (Dorset, Somerset & Wiltshire) employ?

Candlelight Care (Dorset, Somerset & Wiltshire) employs 37 carers.