Candlelight Care (Dorset, Somerset & Wiltshire)
1&2 Manor Farm Offices, Corsley,
Warminster
BA12 7QE
Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Candlelight Care (Dorset, Somerset & Wiltshire) has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years. Over all time Candlelight Care (Dorset, Somerset & Wiltshire) has 81 reviews.
Review from J S (Client) published on 29 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Enid L (Husband of Client) assisted by family/friend published on 22 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for those kind words, we have shared the content with your wife's core team.
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Review from J H (Husband of Client) published on 22 March 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your kind words, which we will share with your wife's core team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B S (Client) published on 22 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your kind words which we will share with your core team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John L (Client) published on 21 March 2022
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4.0 out of 5
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Review from J H (Client) published on 16 March 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your kind words about your core team and the service we provide. We have shared this with the team in Avonpark.
Staff
Care / Support
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Treated with Dignity
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Review from Richard D (Client) published on 3 March 2022
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Overall Experience
3.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for leaving this review. We acknowledge that we don't always get it right, but leaving 5-stars for the staff means to us that you were more than happy with the staff that visited you. We will share the compliment with your core team.
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Review from J P (Daughter of Client) published on 3 March 2022
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for leaving this review and the kind comments noted. We will share this with the core team and the office team alike.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B V (Client) published on 1 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for those kind words about your core team. I have shared these with the staff who visit you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pamela H (Client) assisted by family/friend published on 20 August 2021
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for leaving this review about the services we provide. I have today shared it with your core team who visit you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jill W (Daughter of Client) published on 18 August 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for submitting this review. I understand from the registered manager that the time slots from morning to lunch, have now been corrected for your mum. Thank you for bringing it to our attention.
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Treated with Dignity
Value for Money
Review from J G (Client) published on 13 August 2021
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for writing those kind words on your review card, our staff are amazing and compassionate about what important role they play in people's lives. I am sorry to hear about the passing of your husband.
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Care / Support
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Treated with Dignity
Value for Money
Review from Robert W (Client) published on 13 August 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your review of our services. With reference to the comment about 'the bosses' coming out to visit you. We do have Team Leaders out in the community which are our links from the community to the office. I will arrange for one of them to come out and visit you, in case you have not met one of them before.
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Review from Gaetano D (Son of Client) published on 16 July 2021
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2.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
We are sorry to learn this and recognise that we are unable to always meet families' needs and expectations. Thank you for sharing your thoughts.
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Review from Dawn C (Daughter of Client) published on 16 July 2021
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your kind words, we are very proud of all our staff who do an amazing job and manage to keep smiling too. The compliment has been shared with the team.
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Review from Patricia M (Daughter of Client) published on 13 July 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for these kind words about our staff member that visits your mother on a regular basis. We will make sure this is shared with her to let her know your appreciation.
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Treated with Dignity
Value for Money
Review from Doreen M (Client) assisted by family/friend published on 12 July 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for letting us know that you are happy with the care and support that you are in receipt of. It is always good to know when things are going well and equally when things go wrong.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Audrey S (Client) published on 8 July 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your lovely compliment about your core team of staff. I have this morning shared this within your team as it is important for them to know how appreciative you are. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Peter M (Husband of Client) published on 25 June 2021
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your honest review, it is always good to hear the client or family's perspective of our services. We acknowledge that we don't always get it right for everyone. I have shared your review with the Registered Manager of the Branch for her to follow up on. Please accept our sincere apologies.
Staff
Care / Support
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Treated with Dignity
Value for Money
Review from M C (Client) assisted by family/friend published on 17 February 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your kind words, we really appreciate you taking the time to leave this review, especially from a long standing client of ours, makes it even more special.
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Value for Money
The Review Score of 9.6 (9.640) out of 10 for Candlelight Care (Dorset, Somerset & Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.640 for Candlelight Care (Dorset, Somerset & Wiltshire) is calculated as follows: ( (58 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 86 Ratings = 4.64
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candlelight Care (Dorset, Somerset & Wiltshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Apr 2022
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Job Title: Registered Manager, (Dorset, Somerset & Wiltshire Team)
Joined: 2014
Lorna oversees the running of the Sherborne and Corsley branches ensuring that safe, high-quality care is delivered to all clients. This includes recruitment, staff management, liaising with health professionals and commissioners, and resolving issues which arise. Lorna's career in care spans over 35 years and includes roles in Day Care, Nursing, Residential and Domiciliary Care.
Lorna is very family orientated and enjoys baking particularly at Christmas time (she is well known for her homemade Christmas puddings), spending time with family and friends and walking with her dog Tizer.
Lorna achieved her level 5 Diploma in Leadership for Health & Social Care in 2016
Job Title: Deputy Manager (Corsley)
Joined: 2005
Mandy is responsible for working alongside her Registered Manager Lorna in ensuring the running of the branches, Meetings, Co-Ordinating, Assessments, Reviews, Observations, taking on new packages and managing staff Annual Leave are, some of the jobs Mandy does in her day-to-day life.
Mandy has her Diploma in Health and Social Care level 5
Away from Candlelight, Mandy enjoys time with her family and, has recently become a nanny for the first time.
Job Title: Care Coordinator (Sherborne)
Joined: 2020
I have been a Care Coordinator for 7 years and am passionate about working in the care industry. I coordinate the Sherborne and surrounding area visits but also support with care visits and being on-call.
I have a distinction in Level 3 Lead Adult Care Worker Diploma.
When not at work, I like to spend time with my family and friends, taking my young children on adventures and listening to music.
Job Title: Care Coordinator
Joined: 2021
Sarah has been a care coordinator for nearly 20 years, and can’t imagine doing anything else!
Her hobbies include Ballet, Tap Dancing, CrossFit and occasional modelling; she also enjoys walking her dog, exploring new villages and family movie nights.
Job Title: Care Coordinator/Team Leader (Sherborne)
Joined: 2014
Recently seconded (2022) to have additional responsibilities to her Team Leader role as a P/T Care Coordinator.
Previously Anita worked in the community and oversees the care we provide, ensuring that it always meets our high standards.
Anita has worked in Social Care for 31 years and has vast experience in both Residential and Community settings, preferring to work in the community.
When she is not working Anita is a keen horse rider and has 5 horses in her stables.
Job Title: Team Leader (Corsley)
Joined: 2013
Teresa joined Candlelight Care back in 2013, starting as a care and support worker and now as a Team Leader, carrying out staff observations, client reviews and anything else that she is asked to do.
Before Candlelight Care, Teresa worked as a Nanny for over 20 years and travelled overseas with some of the families too.
Away from her role, Teresa enjoys reading and listening to music and volunteering at her local member's club where she undertakes some bar shifts.
Job Title: Team Leader (Corsley)
Joined: 2014
Maria is a highly experienced care professional, having worked in the sector for 35 years. She joined Candlelight Care in 2014. Maria loves sailing and getting out on the water, she also enjoys walking her dog and looking after her grandchildren.
Job Title: Team Leader/Care & Support Worker
Joined: 2016
Lucy joined Candlelight in 2016 as a C&SW after moving to Frome from London. She is now a team leader working in the community and supporting the office team.
Outside work she enjoys spending time with her teenage children and renovating her home, doing all things DIY! She also loves gardening and doing anything creative.
Job Title: Administrator Assistant (Sherborne)
Joined: 2018
Karen is an Office Administrator covering the Sherborne area and assists her colleagues in ensuring the smooth running of the office.
Before joining Candlelight Care Karen worked in Estate Agency (Residential Sales and Lettings), working her way up during a 30-year career to become a Director.
Outside of work, Karen's life revolves around her animals which include numerous dogs, cats, ponies, chickens, and rabbits. She and her family enjoy the social life connected with showing some of the dogs and exhibiting at Crufts every year, where they are able to meet up with their friends from overseas.
Job Title: Recruitment Officer
Joined: 2020
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care (Dorset, Somerset & Wiltshire) to verify any information. View our terms and conditions. Candlelight Care (Dorset, Somerset & Wiltshire) has a Platinum Service – more info.
