Candlelight Care (Dorset, Somerset & Wiltshire)

1&2 Manor Farm Offices, Corsley, Warminster BA12 7QE
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9.6 81 Reviews
  • Candlelight Care (Dorset, Somerset & Wiltshire), Warminster
Candlelight Care is a family-run company offering home care in Dorset, enabling people to stay living in their own homes.

Staff are committed and compassionate offering care that is tailored to the individual and meets their specific needs.

The care they offer ranges from cancer care to dementia care as well as palliative care and high dependency care with two care workers attending.

Visits can be short and flexible or they can be 24 hour live in care.

Show Candlelight Care (Dorset, Somerset & Wiltshire) on the Map

Care Provided by Candlelight Care (Dorset, Somerset & Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lorna Kent (Registered Manager)

Funding & Fees Guide for Candlelight Care (Dorset, Somerset & Wiltshire)

  • Prices

  • Fees are available on request.
    Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.

Candlelight Care (Dorset, Somerset & Wiltshire) Reviews (81)

Total of 81, showing 41-60
9.6

Candlelight Care (Dorset, Somerset & Wiltshire) has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years. Over all time Candlelight Care (Dorset, Somerset & Wiltshire) has 81 reviews.

Overall Experience

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Date Published

81
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Review from J S (Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carer every week and have no complaints about anything.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for the kind words about the service we are providing.


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Review from J D (Client) assisted by family/friend published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care I receive on a weekly basis. I have had the care team for just over a year now. They are always friendly and helpful and reliable. I would not hesitate to recommend them.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Nice words about your care team, I have today shared them with them. Thank you.


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Review from Hazel H (Daughter of Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy - no problems so far.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

We are pleased to hear that you are very happy with the service being provided. Thank you.


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Review from E R (Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care I receive.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

We are so pleased to hear you are happy with your care, even more so when it comes direct from the client. Thank you.


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Review from M B (Wife of Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband receives a regular visit each week from a Candlelight Care carer as part of the 'sitting service'. The company, care and interesting conversation are what he enjoys each week. As his carer at home, this enables me to book appointments ie dentist and also to catch up on shopping, or in normal
times, a meeting with a friend. We both look forward to seeing the Candlelight Care team.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for these kind words about our staff. The sitting service is all about giving the main carer a well-earned break from their caring duties, which is so important to you both.


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Review from I T (Wife of Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the care shown to my husband.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words about our staff that visit your husband and the service that we provide. I am glad everything is going well.


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Review from M Q (Client) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not sure how to describe experiences, as unsure what purpose motivated it. It is pleasant to have a visitor each day who verifies that one is still standing.

Reply from Deb Puxty, Quality Assurance/Operations Manager & Corporate Lead for HR at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your compliment, we are pleased to hear the daily visits are working out for you.


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Review from F S (Client) assisted by family/friend published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service to be first class, informative and knowledgeable. They were a great help in my transition from hospital to living at home on my own with "added medical equipment". They were friendly, polite, respectful and easy to contact should the need arise. Thank you all in helping on my road
to recovery.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for the beautiful compliment about our Home First Reablement Team, so pleased to hear that they played a big part in your road to recovery. I have shared the compliment with the team.


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Review from Dawn C (Client) assisted by family/friend published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers have been very kind and helpful.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for your kind words about our staff who visit you, they are all amazing in our eyes too.


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Review from Karen T (Daughter of Client) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Candlelight have been visiting mum three times a day since March and she finds the quality of care received far superior to her previous care agency.
All the current carers are so friendly, very caring and professional and mum looks forward to her visits. Thank you Candlelight for giving mum such
good care, we recommend you highly!

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Beautiful compliment about our staff and the service that they are delivering. Thank you for the kind words.


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Review from I C (Client) assisted by family/friend published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care from Candlelight.
There is always someone there to listen.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you so much for leaving this lovely compliment about our services and our staff. Pleased to hear everything is going well.


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Review from Pamela L (Client) assisted by family/friend published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Punctual, easy to talk to. Do everything required.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for commenting about our staff being punctual, this is something that we take pride on in ensuring that they are given the right amount of travelling time between visits.


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Review from V K (Daughter of Client) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the carers are very client focussed. They all speak to my father before starting to assist with his personal care and treat him with respect.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for the beautiful compliment about our staff, we are so proud of them, they play an amazing role within Candlelight Care.


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Review from David James F (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have reached my 89th year, am in poor health and have little mobility.


My care package keeps me going. I have nothing but high praise for the team's efforts.


Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for the high praise about your care team, it is always a pleasure to hear as they do the most fantastic work in keeping our clients safe and independent within their own homes.


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Review from Suzie F (Wife of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Candlelight care home care services for 10 years. Overall, they have provided a professional and caring service. We have a regular rota of carers, which instils both confidence and consistent quality of care.
The staff are bright and friendly and do their job with dedicated care and kindness.
Their dedicated role has made it possible for me to look after my husband at home.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this beautiful review. In our eyes, it is of the utmost importance to keep families together and I am pleased to learn that our services have helped you in keeping you and your husband together. Long may it continue.


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Review from Susan W (Wife of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very satisfied with our care.
The carers are friendly and chatty and get on with my husband. They point out anything that they find which could be a problem which is helpful.
They arrive on time and manage my husband's care in the allotted time.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for leaving this complimentary review about our staff and the service they provide to your husband.


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Review from Michael B (Son of Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are considerate, respectful and friendly. They encourage Mother and appreciate her needs. The provider has been good at coming forward with suggestions as to how the care can be improved and how Mothers needs can be best supported.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you so much for leaving this positive review about the services we provide to your mother. It is always a pleasure to receive compliments from family members as well as our clients.


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Review from J H (Daughter of Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the service provided. Thank you, and the regular carers are very good and know my parents well now. It is very important to the elderly that they have continuity of carers (except obviously during sickness or holiday periods) and hope this continues.


Many thanks.


Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for the complimentary review, continuity of care is something our care coordinators take pride in and work very hard to achieve. Continuity of care is important to not just the client themselves but the family too, as it is nicer to have a small core team to get to know.


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Review from S P (Sister of Client) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother has two half-hour visits each week, This allows me to also visit 2-3 times a week and means my brother is only on his own for a couple of days a week. He is a very private person and does not like visitors, but his worsening memory problems make it important for him to get used to having
carers visit. The cares only do the minimum amount, make tea and sandwich and a bit of washing up. This is perfectly satisfactory.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for submitting this review, please let us know if we could be doing anything more for your brother on his visits, although its good to learn that you and your brother are satisfied with what staff are currently doing. Maybe when he gets to know his core team, he will be acceptable for them to do more?


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Review from T R (Partner of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As customer and carer, an excellent working relationship has developed, with both carers and management resulting in the whole experience being of a very high standard.

Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you so much for the beautiful compliment about our Sherborne Branch, we really appreciate you taking the time in leaving us this review.


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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Candlelight Care (Dorset, Somerset & Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Candlelight Care (Dorset, Somerset & Wiltshire) is calculated as follows: ( (58 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 86 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candlelight Care (Dorset, Somerset & Wiltshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (10)

Lorna

Lorna Kent

Job Title: Registered Manager, (Dorset, Somerset & Wiltshire Team)

Joined: 2014

Lorna oversees the running of the Sherborne and Corsley branches ensuring that safe, high-quality care is delivered to all clients. This includes recruitment, staff management, liaising with health professionals and commissioners, and resolving issues which arise. Lorna's career in care spans over 35 years and includes roles in Day Care, Nursing, Residential and Domiciliary Care.


Lorna is very family orientated and enjoys baking particularly at Christmas time (she is well known for her homemade Christmas puddings), spending time with family and friends and walking with her dog Tizer.


Lorna achieved her level 5 Diploma in Leadership for Health & Social Care in 2016


Mandy

Mandy Shuckford

Job Title: Deputy Manager (Corsley)

Joined: 2005

Mandy is responsible for working alongside her Registered Manager Lorna in ensuring the running of the branches, Meetings, Co-Ordinating, Assessments, Reviews, Observations, taking on new packages and managing staff Annual Leave are, some of the jobs Mandy does in her day-to-day life.


Mandy has her Diploma in Health and Social Care level 5


Away from Candlelight, Mandy enjoys time with her family and, has recently become a nanny for the first time.


Jasmine

Jasmine Andrews

Job Title: Care Coordinator (Sherborne)

Joined: 2020

I have been a Care Coordinator for 7 years and am passionate about working in the care industry. I coordinate the Sherborne and surrounding area visits but also support with care visits and being on-call.


I have a distinction in Level 3 Lead Adult Care Worker Diploma.


When not at work, I like to spend time with my family and friends, taking my young children on adventures and listening to music.


Sarah

Sarah Kick

Job Title: Care Coordinator

Joined: 2021

Sarah has been a care coordinator for nearly 20 years, and can’t imagine doing anything else!
Her hobbies include Ballet, Tap Dancing, CrossFit and occasional modelling; she also enjoys walking her dog, exploring new villages and family movie nights.


Anita

Anita Axe

Job Title: Care Coordinator/Team Leader (Sherborne)

Joined: 2014

Recently seconded (2022) to have additional responsibilities to her Team Leader role as a P/T Care Coordinator.


Previously Anita worked in the community and oversees the care we provide, ensuring that it always meets our high standards.


Anita has worked in Social Care for 31 years and has vast experience in both Residential and Community settings, preferring to work in the community.


When she is not working Anita is a keen horse rider and has 5 horses in her stables.


Teresa

Teresa O'Toole

Job Title: Team Leader (Corsley)

Joined: 2013

Teresa joined Candlelight Care back in 2013, starting as a care and support worker and now as a Team Leader, carrying out staff observations, client reviews and anything else that she is asked to do.


Before Candlelight Care, Teresa worked as a Nanny for over 20 years and travelled overseas with some of the families too.


Away from her role, Teresa enjoys reading and listening to music and volunteering at her local member's club where she undertakes some bar shifts.


Maria

Maria Rogers

Job Title: Team Leader (Corsley)

Joined: 2014

Maria is a highly experienced care professional, having worked in the sector for 35 years. She joined Candlelight Care in 2014. Maria loves sailing and getting out on the water, she also enjoys walking her dog and looking after her grandchildren.


Lucy

Lucy Bowers

Job Title: Team Leader/Care & Support Worker

Joined: 2016

Lucy joined Candlelight in 2016 as a C&SW after moving to Frome from London. She is now a team leader working in the community and supporting the office team.

Outside work she enjoys spending time with her teenage children and renovating her home, doing all things DIY! She also loves gardening and doing anything creative.


Karen

Karen Templeman

Job Title: Administrator Assistant (Sherborne)

Joined: 2018

Karen is an Office Administrator covering the Sherborne area and assists her colleagues in ensuring the smooth running of the office.


Before joining Candlelight Care Karen worked in Estate Agency (Residential Sales and Lettings), working her way up during a 30-year career to become a Director.


Outside of work, Karen's life revolves around her animals which include numerous dogs, cats, ponies, chickens, and rabbits. She and her family enjoy the social life connected with showing some of the dogs and exhibiting at Crufts every year, where they are able to meet up with their friends from overseas.


Roxanne

Roxanne

Job Title: Recruitment Officer

Joined: 2020

As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.


Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!

Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care (Dorset, Somerset & Wiltshire) to verify any information. View our terms and conditions. Candlelight Care (Dorset, Somerset & Wiltshire) has a Platinum Service – more info.