Candlelight Care (Dorset, Somerset & Wiltshire)
1&2 Manor Farm Offices, Corsley,
Warminster
BA12 7QE
Fees are available on request.
Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Candlelight Care (Dorset, Somerset & Wiltshire) has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years. Over all time Candlelight Care (Dorset, Somerset & Wiltshire) has 81 reviews.
Review from G J (Daughter of Client) published on 28 February 2019
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Overall Experience
5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Wow! Thank you for this complimentary review. Our care staff do a fantastic job out in the community and this is certainly reflected in your review.
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Review from S C (Friend of Client) published on 28 February 2019
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2.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Your friend went without a lunch and tea visit only for one day (1st Feb), that morning C&SW left her with suitable provisions for both meal times and your friend understood the reasons behind this. Please accept our sincere apologies for them not notifying you because this is something they would usually do? We acknowledge that we sometimes don't always get it right. Sorry.
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Review from Geoffrey B (Husband of Client) published on 28 February 2019
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Overall Experience
4.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for this complimentary review, it's nice to hear that our staff are cheerful and friendly to you, your wife and other members of your family when they visit. They do the most amazing job in the community and we are very proud of them all.
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Review from Marion S (Wife of Client) published on 28 February 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you. They do the most amazing job and we are very proud of them all.
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Review from J W (Client) published on 22 February 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for the constructive feedback, we do acknowledge that sometimes we do get it wrong. Wherever reasonably practical to do so, the office or on-call do try to ring the clients if there is a change of time to their visit, however, we work with a 30-minute window buffer to allow for traffic holdups, staff being held up at a previous call etc. This 30-minute window allows a little bit of flexibility in the arrival time of the visit, however, if after 30 mins the staff member has not arrived, then please ring the office to inform them and they will be able to look into why they could be late. In our experience, we have found that staff normally do arrive within that 30-minute window, it's there for if they need it.
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Review from Beryl M (Client) published on 22 February 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your kind words, we are pleased to learn you are satisfied with our services.
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Review from S G (Wife of Client) published on 22 February 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Wow! What lovely words. Thank you and I am pleased to learn that our staff are cheerful and efficient in what they do. Treating clients with respect is emphasised throughout their training - we are pleased that they put it into practice too.
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Review from A T (Sister of Client) published on 20 February 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Wow, thank you for those kind words. So pleased to hear that we are delivering a good service to your sister.
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Review from A G (Daughter of Client) published on 19 February 2019
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5.0 out of 5
I have complete faith in this company, staff and management. Everyone is always courteous and understanding.
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Wow! Thank you so much. We love receiving positive feedback from family members.
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Review from Sally-Ann H (Daughter of Client) published on 19 February 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you so much for those beautiful kind words, it is always so nice to receive positive feedback from family members.
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Review from Anne D (Daughter of Client) published on 14 February 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Wow, what lovely words to describe our staff and the valuable work that they do. Thank you.
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Review from R J (Son of Client) published on 12 February 2019
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you so much for the beautiful review, it is always nice to hear positive comments about our staff and the service they deliver.
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Review from Jenny A (Daughter of Client) published on 12 February 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for the lovely compliment, we are pleased that a stable team of 4 have been visiting as continuity of care is very important to us as a Company. Thank you for understanding our difficulties when we are hit with adverse weather conditions - all our staff are amazing when they brave the elements to ensure essential visits are delivered.
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Review from S M (Wife of Client) published on 12 February 2019
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for the positive feedback about our service delivered. It's lovely to hear that our Sherborne staff have been very adaptable to your and your husband's needs whenever you needed our services. We hope you enjoyed your evening knowing that your loved one was in safe hands.
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Review from Geoffrey F (Client) published on 27 November 2018
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for your kind words about our staff, they are all amazing.
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Review from A M C (Mother of Client) published on 27 November 2018
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you so much for the beautiful review that you submitted, it is always nice to hear positive things about our staff. Thank you
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Review from Margaret B (Client) published on 23 November 2018
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4.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
A beautiful review, thank you. We do value your feedback. Sounds to me that you have a great core team of care and support workers visiting you...
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Review from Daphne H (Client) published on 21 November 2018
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Overall Experience
4.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for leaving the constructive review, I have informed the Branch of your concerns and trust that someone will be in touch with you soon.
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Review from M W (Client) published on 14 November 2018
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5.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for submitting this review, by saying that you are completely satisfied says it all to us.
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Review from E L (Partner of Client) assisted by family/friend published on 13 November 2018
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Overall Experience
4.0 out of 5
Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)
Thank you for submitting a review about our Company - we are so pleased that you are 'pleased' with our service.
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The Review Score of 9.6 (9.640) out of 10 for Candlelight Care (Dorset, Somerset & Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.640 for Candlelight Care (Dorset, Somerset & Wiltshire) is calculated as follows: ( (58 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 86 Ratings = 4.64
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candlelight Care (Dorset, Somerset & Wiltshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Apr 2022
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Job Title: Registered Manager, (Dorset, Somerset & Wiltshire Team)
Joined: 2014
Lorna oversees the running of the Sherborne and Corsley branches ensuring that safe, high-quality care is delivered to all clients. This includes recruitment, staff management, liaising with health professionals and commissioners, and resolving issues which arise. Lorna's career in care spans over 35 years and includes roles in Day Care, Nursing, Residential and Domiciliary Care.
Lorna is very family orientated and enjoys baking particularly at Christmas time (she is well known for her homemade Christmas puddings), spending time with family and friends and walking with her dog Tizer.
Lorna achieved her level 5 Diploma in Leadership for Health & Social Care in 2016
Job Title: Deputy Manager (Corsley)
Joined: 2005
Mandy is responsible for working alongside her Registered Manager Lorna in ensuring the running of the branches, Meetings, Co-Ordinating, Assessments, Reviews, Observations, taking on new packages and managing staff Annual Leave are, some of the jobs Mandy does in her day-to-day life.
Mandy has her Diploma in Health and Social Care level 5
Away from Candlelight, Mandy enjoys time with her family and, has recently become a nanny for the first time.
Job Title: Care Coordinator (Sherborne)
Joined: 2020
I have been a Care Coordinator for 7 years and am passionate about working in the care industry. I coordinate the Sherborne and surrounding area visits but also support with care visits and being on-call.
I have a distinction in Level 3 Lead Adult Care Worker Diploma.
When not at work, I like to spend time with my family and friends, taking my young children on adventures and listening to music.
Job Title: Care Coordinator
Joined: 2021
Sarah has been a care coordinator for nearly 20 years, and can’t imagine doing anything else!
Her hobbies include Ballet, Tap Dancing, CrossFit and occasional modelling; she also enjoys walking her dog, exploring new villages and family movie nights.
Job Title: Care Coordinator/Team Leader (Sherborne)
Joined: 2014
Recently seconded (2022) to have additional responsibilities to her Team Leader role as a P/T Care Coordinator.
Previously Anita worked in the community and oversees the care we provide, ensuring that it always meets our high standards.
Anita has worked in Social Care for 31 years and has vast experience in both Residential and Community settings, preferring to work in the community.
When she is not working Anita is a keen horse rider and has 5 horses in her stables.
Job Title: Team Leader (Corsley)
Joined: 2013
Teresa joined Candlelight Care back in 2013, starting as a care and support worker and now as a Team Leader, carrying out staff observations, client reviews and anything else that she is asked to do.
Before Candlelight Care, Teresa worked as a Nanny for over 20 years and travelled overseas with some of the families too.
Away from her role, Teresa enjoys reading and listening to music and volunteering at her local member's club where she undertakes some bar shifts.
Job Title: Team Leader (Corsley)
Joined: 2014
Maria is a highly experienced care professional, having worked in the sector for 35 years. She joined Candlelight Care in 2014. Maria loves sailing and getting out on the water, she also enjoys walking her dog and looking after her grandchildren.
Job Title: Team Leader/Care & Support Worker
Joined: 2016
Lucy joined Candlelight in 2016 as a C&SW after moving to Frome from London. She is now a team leader working in the community and supporting the office team.
Outside work she enjoys spending time with her teenage children and renovating her home, doing all things DIY! She also loves gardening and doing anything creative.
Job Title: Administrator Assistant (Sherborne)
Joined: 2018
Karen is an Office Administrator covering the Sherborne area and assists her colleagues in ensuring the smooth running of the office.
Before joining Candlelight Care Karen worked in Estate Agency (Residential Sales and Lettings), working her way up during a 30-year career to become a Director.
Outside of work, Karen's life revolves around her animals which include numerous dogs, cats, ponies, chickens, and rabbits. She and her family enjoy the social life connected with showing some of the dogs and exhibiting at Crufts every year, where they are able to meet up with their friends from overseas.
Job Title: Recruitment Officer
Joined: 2020
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care (Dorset, Somerset & Wiltshire) to verify any information. View our terms and conditions. Candlelight Care (Dorset, Somerset & Wiltshire) has a Platinum Service – more info.
