Candlelight Care (Dorset, Somerset & Wiltshire)

1&2 Manor Farm Offices, Corsley, Warminster BA12 7QE
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9.6 81 Reviews
  • Candlelight Care (Dorset, Somerset & Wiltshire), Warminster
Candlelight Care is a family-run company offering home care in Dorset, enabling people to stay living in their own homes.

Staff are committed and compassionate offering care that is tailored to the individual and meets their specific needs.

The care they offer ranges from cancer care to dementia care as well as palliative care and high dependency care with two care workers attending.

Visits can be short and flexible or they can be 24 hour live in care.

Care Provided by Candlelight Care (Dorset, Somerset & Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lorna Kent (Registered Manager)

Funding & Fees Guide for Candlelight Care (Dorset, Somerset & Wiltshire)

  • Prices
  • Fees are available on request.
    Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.


Candlelight Care (Dorset, Somerset & Wiltshire) Reviews (81)

Total of 81, showing 81-81
9.6

Candlelight Care (Dorset, Somerset & Wiltshire) has a Review Score of 9.6 (9.640) out of 10, based on 15 reviews in the last 2 years. Over all time Candlelight Care (Dorset, Somerset & Wiltshire) has 81 reviews.

Overall Experience

  • 42
  • 34
  • 3
  • 2
  • 0

Date Published

81
5
9
13
68
Overall Experience  Overall Experience 5.0 out of 5

I would like three showers a week on Tuesday, Thursday and Sunday.


Candlelight are very caring, I have had Candelight care for about four and a half years.
I always find them all very caring.


Reply from Deb Puxty at Candlelight Care (Dorset, Somerset & Wiltshire)

Thank you for taking the time to send in this review, we really value your feedback. So pleased to hear that you are more than satisfied with the service our Westbury office are providing you. Thank you again.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Candlelight Care (Dorset, Somerset & Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.640 for Candlelight Care (Dorset, Somerset & Wiltshire) is calculated as follows: ( (58 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 86 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candlelight Care (Dorset, Somerset & Wiltshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (10)

Lorna

Lorna Kent

Job Title: Registered Manager, (Dorset, Somerset & Wiltshire Team)

Joined: 2014

Lorna oversees the running of the Sherborne and Corsley branches ensuring that safe, high-quality care is delivered to all clients. This includes recruitment, staff management, liaising with health professionals and commissioners, and resolving issues which arise. Lorna's career in care spans over 35 years and includes roles in Day Care, Nursing, Residential and Domiciliary Care.


Lorna is very family orientated and enjoys baking particularly at Christmas time (she is well known for her homemade Christmas puddings), spending time with family and friends and walking with her dog Tizer.


Lorna achieved her level 5 Diploma in Leadership for Health & Social Care in 2016


Mandy

Mandy Shuckford

Job Title: Deputy Manager (Corsley)

Joined: 2005

Mandy is responsible for working alongside her Registered Manager Lorna in ensuring the running of the branches, Meetings, Co-Ordinating, Assessments, Reviews, Observations, taking on new packages and managing staff Annual Leave are, some of the jobs Mandy does in her day-to-day life.


Mandy has her Diploma in Health and Social Care level 5


Away from Candlelight, Mandy enjoys time with her family and, has recently become a nanny for the first time.


Jasmine

Jasmine Andrews

Job Title: Care Coordinator (Sherborne)

Joined: 2020

I have been a Care Coordinator for 7 years and am passionate about working in the care industry. I coordinate the Sherborne and surrounding area visits but also support with care visits and being on-call.


I have a distinction in Level 3 Lead Adult Care Worker Diploma.


When not at work, I like to spend time with my family and friends, taking my young children on adventures and listening to music.


Sarah

Sarah Kick

Job Title: Care Coordinator

Joined: 2021

Sarah has been a care coordinator for nearly 20 years, and can’t imagine doing anything else!
Her hobbies include Ballet, Tap Dancing, CrossFit and occasional modelling; she also enjoys walking her dog, exploring new villages and family movie nights.


Anita

Anita Axe

Job Title: Care Coordinator/Team Leader (Sherborne)

Joined: 2014

Recently seconded (2022) to have additional responsibilities to her Team Leader role as a P/T Care Coordinator.


Previously Anita worked in the community and oversees the care we provide, ensuring that it always meets our high standards.


Anita has worked in Social Care for 31 years and has vast experience in both Residential and Community settings, preferring to work in the community.


When she is not working Anita is a keen horse rider and has 5 horses in her stables.


Teresa

Teresa O'Toole

Job Title: Team Leader (Corsley)

Joined: 2013

Teresa joined Candlelight Care back in 2013, starting as a care and support worker and now as a Team Leader, carrying out staff observations, client reviews and anything else that she is asked to do.


Before Candlelight Care, Teresa worked as a Nanny for over 20 years and travelled overseas with some of the families too.


Away from her role, Teresa enjoys reading and listening to music and volunteering at her local member's club where she undertakes some bar shifts.


Maria

Maria Rogers

Job Title: Team Leader (Corsley)

Joined: 2014

Maria is a highly experienced care professional, having worked in the sector for 35 years. She joined Candlelight Care in 2014. Maria loves sailing and getting out on the water, she also enjoys walking her dog and looking after her grandchildren.


Lucy

Lucy Bowers

Job Title: Team Leader/Care & Support Worker

Joined: 2016

Lucy joined Candlelight in 2016 as a C&SW after moving to Frome from London. She is now a team leader working in the community and supporting the office team.

Outside work she enjoys spending time with her teenage children and renovating her home, doing all things DIY! She also loves gardening and doing anything creative.


Karen

Karen Templeman

Job Title: Administrator Assistant (Sherborne)

Joined: 2018

Karen is an Office Administrator covering the Sherborne area and assists her colleagues in ensuring the smooth running of the office.


Before joining Candlelight Care Karen worked in Estate Agency (Residential Sales and Lettings), working her way up during a 30-year career to become a Director.


Outside of work, Karen's life revolves around her animals which include numerous dogs, cats, ponies, chickens, and rabbits. She and her family enjoy the social life connected with showing some of the dogs and exhibiting at Crufts every year, where they are able to meet up with their friends from overseas.


Roxanne

Roxanne

Job Title: Recruitment Officer

Joined: 2020

As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.


Prior to joining Candlelight Care Roxy provided private care on a 1:1 basis for an individual with Downs Syndrome and Dementia in Cornwall, and she has also worked as a ‘Field Supervisor’ (CTM) for a care company in Torbay, supporting a team of care workers with supervisions, spot-checks and medication sign-offs. So she understands the rewards and challenges of care work!

Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which put on two productions a year in the Spring and Autumn. She has always loved performing and studied Acting at University, where she was able to tour regionally and Internationally in their productions.