Care 4 U Home Care Agency

60 Bridge Street, Heywood OL10 1JF
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8.7 3 Reviews
  • Care 4 U Home Care Agency, Heywood
Care 4 U Home Care Agency has been in care since 1993 and is a family-run business providing home care in Rochdale, Heywood, Middleton, and Oldham. The dedicated care team takes pride in their home services.

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Care Provided by Care 4 U Home Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Care 4 U Homecare Agency Ltd
  • Person in charge
  • Lorraine Garry (Manager)

Funding & Fees Guide for Care 4 U Home Care Agency

  • Prices

  • Prices start from £24 per hour.

Care 4 U Home Care Agency Reviews (3)

8.7

Care 4 U Home Care Agency has a Review Score of 8.7 (8.706) out of 10, based on 3 reviews in the last 2 years. Over all time Care 4 U Home Care Agency has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
3
3
3
0

Review from Nicola H (Daughter of Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my father and I are very happy with the quality of service, care and compassion he receives from all the staff. The continuity of care has given my father the level of care and observation he has needed to stay and be healthy. It has also given me great comfort and reassurance he is looked after
and given me the respite as his main carer.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from A H (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are happy with the service from Care 4 U Home Care Agency.
My elderly mum has been happy with the carers she has had over the last several months.
I must point out though, at first mum was having too many inexperienced and lazy carers, in whom weren't able to communicate to mum in
a native tongue. This was due to the government handing pots of money and promised prospects to carers that they'll have a job for five years at the end of their training. I think this just brought on too much stress and chaos to office and clients. Hoping that's been scrapped now!
I hope the money is being used to keep our carers in up-to date, ongoing training
Overall communication from staff in the office is excellent. They go above and beyond with any little worries we may have and deal with them promptly.

Reply from Joe Mellor, Director at Care 4 U Home Care Agency

Thank you so much for your honest and detailed review. We're glad to hear that your mum is happy with the service and carers she's had over the past several months. We truly appreciate your feedback regarding the early experience with inexperienced carers. We understand the importance of providing consistent, well-trained staff who can communicate effectively with clients. Rest assured, we are continuously working to improve our recruitment and training processes to ensure that all carers are fully prepared and supported to deliver the highest quality of care. Thank you for your feedback.


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Review from Mary Teresa F (Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and efficient service experienced to date. Caring, friendly staff and well presented. Those I have caring for me have been well trained and after some experience, have been very self assured. More car owners might relieve the late evening carers of walking in inclement and dangerous places
on their own. Some clients regret a lack of night carers.

Reply from Joe Mellor, Director at Care 4 U Home Care Agency

Thank you for sharing your feedback! We're glad to hear that you've had a positive experience with our reliable and efficient service, and that our caring and friendly staff have made a difference in your care. We appreciate your observations about the need for more car owners to support our evening carers. Your insights are invaluable as we strive to enhance our services. We'll take your suggestions into account as we continue to improve. Thank you for your support!


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Management

Treated with Dignity

Value for Money

Current Review Score: 8.7 (8.706)

Overview of Review Score

The Review Score of 8.7 (8.706) out of 10 for Care 4 U Home Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Care 4 U Home Care Agency is calculated as follows: ( (12 Excellents x 5) + (5 Goods x 4) ) ÷ 17 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care 4 U Home Care Agency is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Care 4 U Home Care Agency

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Meet the Team (1)

Lorraine

Lorraine Garry

Job Title: HR Manager

Joined: 1994

I've worked for Care 4 U for 30 years, beginning as a manager's personal assistant. I worked at Care 4 U in a variety of positions before becoming the HR manager I am today. I enjoy my job, and Care 4 U is an important part of my life. I enjoy being a part of the community and ensuring we provide the best possible care.


Level 3 - City & Guilds management
Level 2 - Counsellor


Frequently Asked Questions about Care 4 U Home Care Agency

What Type of Services does Care 4 U Home Care Agency offer?

Care 4 U Home Care Agency offers Home Care.

How many Carers does Care 4 U Home Care Agency employ?

Care 4 U Home Care Agency employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care 4 U Home Care Agency to verify any information. View our terms and conditions. Care 4 U Home Care Agency has an Enhanced Service – more info.