Care 2 U Ltd

26-28 Goodall Street, Walsall WS1 1QL
Submit a Review
9.3 11 Reviews
  • Care 2 U Ltd, Walsall
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to PBL Care Ltd
PBL Care Ltd
10
Member Logo
Home Care Providers belonging to High-End Health Care UK Ltd
High-End Health Care UK Ltd
8.0
Member Logo
Home Care Providers belonging to Empowering U Care (Walsall & Wolverhampton)
Empowering U Care (Walsall & Wolverhampton)
Show Care 2 U Ltd on the Map

Care Provided by Care 2 U Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care 2 U Ltd
  • Person in charge
  • Roger Bayliss (Care Manager)

Funding & Fees Guide for Care 2 U Ltd

  • Prices

  • PLEASE CONTACT US DIRECTLY FOR OUR INFORMATION OF OUR FEES

  • PLEASE CONTACT US DIRECTLY FOR OUR INFORMATION OF OUR FEES
Are you the Owner/Manager of Care 2 U Ltd? View your Advertising Options

Care 2 U Ltd Reviews (11)

9.3

Care 2 U Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Care 2 U Ltd has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 0

Date Published

11
0
1
4
7

Review from Tracey G (Mother-in-law of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by all the Care 2 U staff is second to none. Until today we have only used the daytime planned service, having to use the emergency service has also gone beyond our expectations.
The service delivered is exceptional, and efficient and consideration is given to all the individual
needs of the client, giving them time, patience, understanding, and expert knowledge.
We would not think twice about recommending them to others.
Care 2 U has definitely been our guardian angel, making the hard times easier for us all.

Reply from Theresa Price, Director at Care 2 U Ltd

We would like to send our sincere gratitude for taking the time to review our care services. It is always a pleasure for our staff to hear how their hard work and dedication in providing care has impacted upon the service delivery of those we care for, not forgetting the impact this has on family and friends too. We always endeavor to deliver consistently high-quality services that make a vast difference to those who are in our care. Kindest regards The Team at Care 2 U Ltd.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine L (Friend of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude to everyone concerned in the care of my friend's husband. His care is quite complex, but the carers are so caring, and compassionate to his needs and dignity. They also give my friend comfort and confidence knowing her husband is safe and treated with utmost respect
and dignity. God bless you all.

Reply from Roger Bayliss, Manager at Care 2 U Ltd

At Care 2 U we all strive to do our very best for each and every person we provide services to. We fully understand the far-reaching impact and benefits to informal carers, family, relatives and friends who can take solace from the confidence given through the care and support we provide. Thank you so much for your acknowledgement and kind feedback. We will feed this back to our team who are always inspired and motivated by the wonderful comments given by all in receipt of our services. Kind Regards Registered ManagerCare 2 U


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Husband of Client) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, very competent carers. Senior carers extremely good. Management easy to contact and very competent and reassuring.

Reply from Roger Bayliss, Manager at Care 2 U Ltd

Thank you for taking the time to leave 5 star reviews in all areas. At Care 2 U we all try very hard to provide services of excellence with empathetic approaches. Your comments are really welcomed by our team and will be received with enthusiasm, energising the team when we feed back positive customer experiences.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul B (Son of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our recent experience with Care 2 U has been a very positive one with very kind and helpful staff and the company has been able to provide the care at times that suits my father. They are just a phone call away twenty-four hours a day for any help or advice.

Reply from Care Manager - Care 2 U, Registered Care Manager at Care 2 U Ltd

Thank you for taking the time to leave your review and positive feedback. We are so grateful for your kind words and five star ratings! We’ve passed your wonderful review onto our team at Care 2 U. Our customers' feedback guides our business and helps us keep improving the service we provide. We look forward to continuing to deliver care and support with sensitive, relational approaches that we hope will inspire you to leave further reviews in the future. Our team of extremely hardworking and dedicated Social Care Workers are always inspired by positive customer responses.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise M (Daughter of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care 2 U have provided the utmost respect and empathy towards our mum, who has vascular dementia. They have shown resilience with her, and their duty of care is of the utmost. We would highly recommend the company. The carers have gone above and beyond to understand our mum and meet her needs which
could be quite challenging at times. Overall, the company is managed exceptionally, and the management is always there for you to give support and help you through the challenging journey of dementia.

Reply from Roger Bayliss, Manager at Care 2 U Ltd

It's been a privilege to get to know your mom and family. Thank you so much for your kind feedback. Our support for your mum wouldn't have been possible without family partnership approaches. Staff at the company are committed, hard-working and dedicated, often going the extra mile putting humanity and empathy into their everyday practice and approaches. I know they will be very humbled by this review. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G W (Client) assisted by family/friend published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite and helpful, empathetic and we are able to contact out of hours. At very short notice they were able to return back to caring after a hospitalisation despite the fact the care needed had doubled and they had no information from the hospital.

Reply from Roger Bayliss, Registered Manager at Care 2 U Ltd

Thank you for your kind feedback. Your comments and experiences are very important to us and we will forward your feedback to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean W (Wife of Client) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I need to amend hours due to hospital appointments, I ring up and it is processed, also, if staff are late out of hours, they ring back to inform of situation.
The carers are kind and try to help with my husband's ongoing, changing needs.

Reply from Roger Bayliss, Care Manager at Care 2 U Ltd

Thank you for your kind and warm comments and for taking the time to provide this review and feedback. Your views are very important to us and will be cascaded on to the operational and support team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M C (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had dealings with Care 2 U for more than a decade now. Care 2 U has some of the best carers who are well trained and are thoroughly professional. I am indebted to them for life as they looked after both my parents. I couldn’t have managed without Care 2 U. God bless the care manager and his team.

Reply from Roger Bayliss, Manager at Care 2 U Ltd

Thank you very much for taking the time to review our services. We always appreciate constructive feedback good or bad as this gives us the opportunity to validate what we do well and highlight area's that we can improve on.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue H (Daughter of Client) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care 2 U Ltd is so much better than the more expensive franchise agency mom used to have.
Mom is 91yrs old, partially sighted and almost deaf so life can be challenging.
We have been using Care 2 U Ltd for around 18mths, I only wish we'd found them earlier.
She has her regular ladies (not an endless
stream of new faces) who ensure that everything is clean, tidy and safe, they are kind and considerate and will always go above and beyond what is expected of them, this is a sign of good management and a happy workforce.
The ladies and the office staff are highly professional and were able to provide care at extremely short notice when I was let down.
Couldn't be happier and can't recommend them highly enough.

Reply from Roger Bayliss at Care 2 U Ltd

Thank you for taking time to leave a review and for mentioning the dedication and hard work of our staff, who all work very hard. Yes, you're right, they are all amazing and always go above and beyond the call of duty.


All of the team here at Care 2 U Limited are really uplifted to hear such good feedback, and we're proud to be one of the longest established home care providers in Walsall providing home help, domestic services, support services and respite at home, as well as social care to keep people company and accompany them whilst at appointments or other social and learning events.


We would like to wish both your mum and yourself all the very best for the future. I know the staff at Care 2 U are very fond of your mum and wish her all the best in her new home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pat O (Wife of Client) published on 18 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been under the care of Care 2 U carers for a year now. When carers first came in it was to assist with showering and dressing. Over this time my husband's condition has worsened and now we have two carers visiting four times a day. I wanted to let everyone know that the care and professional
help we have received from the carers in Aldridge has been outstanding. These ladies have a real rapport with both of us: and now my husband is in 'end of life' care, he is able to be in his own home - thanks to these wonderful carers. Thank you Care 2 U.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn W (Daughter of Client) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Care 2 U for my mums care for almost 9 years. In this time we have been very happy with the carers that come into her home. Nothing is too much trouble for them and they are always punctual. During the recent snowy weather, all of her calls have been attended.

Reply from Roger Bayliss, Care Manager at Care 2 U Ltd

Thank you for your kind and warm comments. Your views are very important to us and will be cascaded on to the operational and support team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Care 2 U Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Care 2 U Ltd is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care 2 U Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Care 2 U Ltd

What Type of Services does Care 2 U Ltd offer?

Care 2 U Ltd offers Home Care.

How many Carers does Care 2 U Ltd employ?

Care 2 U Ltd employs 64 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care 2 U Ltd to verify any information. View our terms and conditions. Care 2 U Ltd has a Basic Service – more info.