What Type of Services does Care 4U Services (Midlands) Ltd offer?

Care 4U Services (Midlands) Ltd offers Home Care.

How many Carers does Care 4U Services (Midlands) Ltd employ?

Care 4U Services (Midlands) Ltd employs 45 carers.

Care 4U Services (Midlands) Ltd, 325 Highfield Road, Hall Green, Birmingham, West Midlands B28 0BX

Review from Elizabeth T (Sister of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience

Your carers visited our dear sister and friend from July 2024 until November 2024. Each and everyone of them were so respectful and caring and we valued their support at a very difficult time. They were efficient, friendly, and helpful. Thank you so much.

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Review from Paula B (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience

My mom has had this service for a while now and we cannot fault the care or management of the company. All of the carers are kind and caring, nothing seems too much trouble. The ladies have all been hard working and respectful too. Would recommend highly.

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Review from K B (Daughter of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience

Excellent service.

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Review from Mark H (Brother of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience

The service commenced in July as my brother moved into a new property:
Different carers visited one deserves special praise, she was proactive in getting my brother into good habits. I met her and her attitude is spot on.
The App is a good way to see the visits and the points covered.

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Review from Heather D (Daughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience

My mum has been receiving care from Care 4U for the last few months now - I was worried at first because she has received such bad care in the past. I needn't worry! From the moment we met one member of staff we knew Mum would be looked after better than ever before. I am able to get in touch with someone

24 hours a day if I have any worries if mum has a favourite carer then she's been able to see her more frequently and, when she had an emergency at home a couple of days ago, in between the carers normal visits, I just messaged Sonia who got one of mum's carers back out to her within minutes... I can't tell you how much that meant to us both - we have NEVER experienced anything like this before. Her carers see her 4 times a day, they are lovely, kind, clean, and tidy, and will do anything to help, mum genuinely likes them, and they are always on time or within 30 minutes of it (at times to suit my mum, not the care company).
Brilliant caring company...

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Review from T W (Daughter of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience

We terminated our contract with Care4U Services Hall Green via email giving a week's notice. Their manager's response to my email was that it was okay as they require a week's notice, but what she can do is terminate as of the following day. This was their attitude towards the cancellation of their

services.
To make matters worse despite agreeing their last day of service to be on a Monday, they were a no-show. Having realised the carer was a no-show to administer my mum's medication that morning, I emailed the manager asking if they were going to attend for the remaining visits that day. She discarded the discussion thread so as not to reply to my question. It was apparent they were not going to attend to my mother's needs that day and they didn't! To make matters worse, they actually invoiced us for services for that day they didn't attend! Poor service. I advise you to find a more reliable and caring care provider/service elsewhere!

Reply from Shaquille Pabani, Managing Director at Care 4U Services (Midlands) Ltd

I am sorry you feel as you do but I think you need to read your emails. On the 22nd of April, you asked to cancel the package as of the 28th of April, which is a Sunday. I responded you your email saying that was fine. I have double checked and carers did go to the visit on the 28th of April which was the last Sunday of the service. Further, I asked if you would like the package terminated the next day as you were a private client and because your Mom was refusing all care and we were only giving medication which you were going to take over, I thought this would save you money. This was more said out of compassion. I did not receive your email on the following day as I was out of the country but you do have our 0800 number which is 24 hours and you could have called that number.

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Review from M S (Client) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience

Very good, reliable service. Kind caring staff who help me maintain my life with independence and dignity as much as possible.

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Review from Lorraine H (Daughter-in-law of Client) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care and carers that my mother-in-law receives. They look after her very well and she looks forward to seeing them. The carers are always very pleasant and treat my mother-in-law with kindness. The only thing we find that on occasion the times which are 8am, 12 noon, 4pm

and 8pm are not always adhered to, but that is the only thing.
Overall we couldn't be happier with the service provided and all the ladies should be praised for their hard work.

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Review from C E (Next of Kin) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience

The care that come in to see the client are very good, they are compassionate and care for their clients. They make sure her needs are met. They buy her fish and chips and eat lunch with her, which she enjoys.

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Review from Alan J (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the support I am getting from all the carers, they do a brilliant job. They come out in all weathers, where doctors never come out.
Thank you very much.

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Review from P B (Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience

My carers are really kind and nothing is too much. I would recommend this company to anyone.

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Review from Reginald G (Husband of Client) published on 20 January 2024
Submitted via Postal Card • Report

Overall Experience

I have no complaints at all. They have been very helpful, so God bless them.

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Review from Carl B (Son of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience

Punctual, caring, helpful, and always willing to change appointment time if unavailable at short notice.

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Review from Maria R (Daughter of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience

The team cared for my dad during the last few weeks of his life. They were truly amazing and made those few weeks far easier for the family. They treated my dad with so much respect and dignity, going over and above to ensure he was well cared for. The carers are very hard working and gentle. They also

checked in on my mum. They are really very special, kind and compassionate ladies and I would highly recommend to anyone. Thank you team so much for everything you did.

Reply from Shaquille Pabani, Managing Director at Care 4U Services (Midlands) Ltd

Thank you for your positive review. We’re glad that you had an excellent experience with our team!

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Review from V F (Aunt of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience

This was the first time we have used carers and we were very apprehensive and worried that the care provided would meet our expectations.
The care and love you give to a loved one is very hard to be expected of someone else to provide.
However, the ladies that were my niece's regular carers for only

a short time were fantastic. They made my niece feel relaxed and reassured, they dealt with her in a kind and compassionate manner.
It's rare that you come across the right people in this industry but I can honestly say that we definitely found them here at Care 4U Services.
Would like to say a massive thank you to the carers for their care.

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Review from Frankie D (Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience

Care 4U have been my sole carers now since 2019, our third year their services just gets better and better, the standard of care improves all the time, their ongoing commitment to us the service users.
Communication is great, great life skills from all carers.
Safeguarding is the best, they take our

views into account always.
Excellence in domiciliary care.
Credit in personal and infection control.
100% knowledge in care management.
Outstanding, empathy, diversity, kindness, equality.

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Review from Caroline D (Daughter of Client) published on 17 October 2021
Submitted via Website • Report

Overall Experience

My mother came home from hospital frail and not interested in eating and very low, and after encouragement, care and compassion from the team she has started to improve. I would like to thank her carer in particular as she has been with my mother from the beginning and has built a really good relationship

with her (especially as she can be quite difficult at times). My mother doesn’t take to people easily and it’s lovely to see her communicating with her carer in particular and the rest of the carers alike, she is encouraged to eat and all her needs are taken care of such as washing and dressing and the care given is exemplary.
Whenever I contact the office my requests are always dealt with sympathetically and professionally by the manager, who will also offer advice and recommendations if I need any.
I am so glad that we choose Care 4U (Midlands) Ltd, fantastic team, thank you.

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Review from Shahina S (Niece of Client) published on 11 August 2021
Submitted via Website • Report

Overall Experience

Care 4U Services have provided outstanding services for my aunty, especially one of the carers who has been in touch checking if everything is ok, there is another key worker who is an asset to the organisation she has made my aunty so happy with her outstanding care, dedication and very kind character

I couldn't ask for anything more than what she does for them. I have personally met her and thought she was the best carer they have had since coming out from the hospital. I highly recommend Care 4U to anyone as they are designed for the specific needs of every individual wow.

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Review from Frank D (Client) published on 30 July 2020
Submitted via Website • Report

Overall Experience

Care 4U has been my care provider commissioned by Birmingham city council adult social care for 1 year.
They are a great company, I’ve had no complaints whats so ever, it is a mutual relationship between myself and the carers, the management is very accessible and always keep in touch with me offering

me a lot of support at times when I’ve been feeling low in mood dysthymia the have been above exceptional throughout covid19
The risk assessment is always being updated, your care plan is openly discussed with it being a person centre approached.
The cares are LGBT accepting, there are no barriers with equality and diversity and are happy to discuss any concerns.
The personal care is 100% above exceptional with first-class infection control.
I have enjoyed their friendly empathetic kind professional and positive outlook.
I would recommend this service to others and certainly, if you are a LGBT person, it’s a real bonus living in Birmingham they are LGBT accepting

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Review from J F (Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

In my opinion, carers and clients need a few weeks getting used to each other; then a special bond sets in. I am lucky to have this with both my morning and evening carer. They cook my meals for me and do the necessary chores I ask of them, and I look forward to seeing them every day.

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