Care By Us Ltd - Bishop's Stortford

Millars Three, Southmill Road, Bishop's Stortford CM23 3DH
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1.0 3 Reviews
  • Care By Us Ltd - Bishop's Stortford, Bishop's Stortford
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Care Provided by Care By Us Ltd - Bishop's Stortford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children

Good to Know

  • Person in charge
  • Alison Horne (Manager)
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Care By Us Ltd - Bishop's Stortford Reviews (3)

1.0

Care By Us Ltd - Bishop's Stortford has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Care By Us Ltd - Bishop's Stortford has 3 reviews.

Overall Experience

  • 1
  • 0
  • 1
  • 0
  • 1

Date Published

3
0
1
1
2

Review from G O (Friend of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend this care provider to anyone. There have been missed calls or combined calls - eg one call for tea time and bedtime combined, they have left the property unlocked and not returned the key to the key safe on two occasions in two weeks, and they have poor standards of hygiene and
care. They regularly send male carers when the customer clearly has asked for female carers. Generally, their attitude is to get the task done and leave - care shouldn't be in their title. I have logged my concerns about this care provider with Herts Social Services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael B (Husband of Client) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been under the care of the wonderful staff of Care By Us for over a year and in palliative care since July 2023.
The caring team visiting four times a day were incredibly professional in what they had to do, yet chatted to my wife, making her smile and totally relaxed. She always looked
forward to their visits and joined in with their gossip and jokes. They also gave me excellent and thoughtful care as the home carer, and support me with some of the jobs I was struggling with. I always got a friendly lecture on the importance of getting rest and looking after my own health too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Wife of Client) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband's actual regular carers are brilliant but forget about Saturday nights, absolutely rubbish and stressful as they can't cover and haven't for the last year. Considering changing as the office doesn't sort out any problems.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Care By Us Ltd - Bishop's Stortford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Care By Us Ltd - Bishop's Stortford is calculated as follows: ( (5 Very Poors x 1) ) ÷ 5 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care By Us Ltd - Bishop's Stortford is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care By Us Ltd - Bishop's Stortford

What Type of Services does Care By Us Ltd - Bishop's Stortford offer?

Care By Us Ltd - Bishop's Stortford offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care By Us Ltd - Bishop's Stortford to verify any information. View our terms and conditions. Care By Us Ltd - Bishop's Stortford has a Basic Service – more info.