Care Connect UK

1 Bryon Road, Blundellsands, Liverpool L23 8TH
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9.9 24 Reviews
  • Care Connect UK, Liverpool
Care Connect UK provides home care services.

Based in Blundellsands, its reliable and compassionate care services are available throughout Sefton and the surrounding areas.

It offers overnight care, nursing care, support for younger people, companionship and live-in care.

It offers compassionate and caring cover, making sure you retain your independance, dignity, and home comforts in the environment you know and love.

As a family-run home care provider with over 20 years experience, it offers expert care tailored to your specific requirements.

All care staff are trained and are matched to a carer that suits the exact care and support that you need

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Care Provided by Care Connect UK

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Connect UK Ltd
  • Person in charge
  • Tracy Humphrey (Registered Manager)

Funding & Fees Guide for Care Connect UK

  • Prices

  • £18.00 per half hour
    £30.50 per hour

  • Available on request

Care Connect UK Reviews (24)

Total of 24, showing 1-20
9.9

Care Connect UK has a Review Score of 9.9 (9.883) out of 10, based on 13 reviews in the last 2 years. Over all time Care Connect UK has 24 reviews.

Overall Experience

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  • 4
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Date Published

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Review from J G (Father of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional easy to deal with and they listen. They are mostly on time if the are not it is beyond their control nothing is to much trouble very caring with my Daughter. Would recommend Care connect to anybody.

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Review from Nick F (Nephew of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the Care Connect management are always available and offer sensible and realistic advice, and make reasonable requests.
The care staff are careful and friendly, and empathetic towards the clients.
The admin and billing is accurate.

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Review from Deborah B (Relative of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy to recommend Care Connect. My relative has had several care companies over the past ten years and the Care Connect Team are the best we have had. They always do there best when dealing with my relative, who is a very difficult client. We have a good relationship with the company who regularly
keep us informed of problems and needs. Their Team is very caring, approachable, understanding and helpful.

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Review from Stephen H (Son of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a service user since August 2024 and to be honest, I don't know a reason to do anything but recommend the company. The standard of care is very good. The carers are friendly, professional and supportive of both myself (I am in a wheelchair) and my Dad. They have an empathy and that to me
is a big advantage.. it's a vocation and not just a job. Would recommend them.

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Review from Andrea J (Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a Client/Service user of Care Connect for the past 13 years .I have received Excellent and Quality care from the permanent Carers that care for me.
I have found Care Connect to be a very professional company and the Quality of care they provide is outstanding!
Although I have never come
across any problems I am confident that any problems would be resolved asap.

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Review from Carl Z (Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They did everything I asked, washed and dressed me, then they made my breakfast. And I was quite particular with my request. In the morning they hoovered up, and at lunchtime they prepared my food for me.

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Review from K L (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were overwhelmed by the care we received from Care Connect. Our dad came out of hospital to spend his last weeks at home. It was such a relief to know that he was being so well looked after by the carers who visited each day. They gave him all the time he needed, talked to him and got to know him
and helped him with the little things that were so important for him to feel dignified and still himself. We had a tricky situation at home. The manager listened to our concerns without judgement going above and beyond to help us navigate this while maintaining confidentiality. I really don't know how we would have coped without the support of Care Connect.

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Review from A T (Niece of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Care Connect by a friend. Once I approached Care Connect to take over the continuing health care of my terminally ill uncle, I was impressed by their total understanding, respect, compassion, and care shown to my uncle. He was very happy with the experience and friendliness he was
shown by the carers who attended to him, nothing was a problem. I could not thank them enough. I have now engaged their services once again for my Father. Highly recommend! Wonderful staff including office staff, carers, and managers, very professional.

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Review from G H (Client) assisted by family/friend published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found both carers and office staff very helpful, always cheerful, kind, gentle and very caring. Nothing was too much trouble for them. It has been a great pleasure to have met them. Thank you.

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Review from Joan S (Daughter of Client) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had excellent care from Care Connect UK over her time as a client of theirs. We can not fault them in the way they look after her with dignity and empathy. The management team always keep me informed regarding any time changes to her daily care. We have confidence in their reliable service
which gives my Mum peace of mind. I can not recommend the company and staff highly enough. My thanks to them all in making my life easier in looking after Mum.

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Review from Kim T (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the wonderful ladies of the Care Connect team from the direct care givers to the supporting office staff they have been amazing with mum, updating us at every visit and calling if there is an issue which is such a comfort to us and mum loves her girls. Mum was unwell on Friday morning
and the carer spotted a problem straight away and called an ambulance and the office called us. Mum isn't well but not with what we thought and if they hadn't called an ambulance we would never have known until it was too late. They even followed up the next day to see how mum is. I can't recommend Care Connect enough. If you are looking for a team that really cares about the whole family choose Care Connect UK they are amazing

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Review from J S (Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very professional carers and staff. Very understanding of my physical and mental health needs. The manager is very easy to talk to and discuss things. Every carer I have had visit me has been a pleasure to be around. They are very open and honest and accountable which I admire and
respect. Top-notch.

Reply from Laura Williams, Registered Manager at Care Connect UK

We are glad you are happy with our service, thank you for taking the time to review us, it is very much appreciated.


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Review from R S (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since leaving hospital in 2019 I have been looked after by Care Connect UK. In the morning they wash and dress me and give me my breakfast. They also give me my medication. Each week they give me a bath. They leave the flat looking tod. They visit to give me my lunch and further medication. Then a further
visit to give me my dinner and finally in the evening to put me to bed.
They are very kind and courteous and professional. I cannot praise them enough.

Reply from Laura Williams, Registered Manager at Care Connect UK

Thank you for taking the time to review our service and for your kind words about our team. We appreciate your feedback.


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Review from L H (Daughter of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say that since my mother has been receiving help from a carer, going back to January through February and now March, myself and my sister have had a considerable amount of pressure taken off us and indeed my mother appears in better spirits. All of the carers are friendly, helpful
and, more importantly, provide the service that we require to help our mum with her daily needs. Thank you so much!

Reply from Laura Williams, Registered Manager at Care Connect UK

Thank you for taking the time to review our service, it is greatly appreciated, we are delighted that it is working well for everyone.


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Review from A J (Niece of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is great, they're always there to give advice over the phone and they will do anything to help out. My auntie is now going to a day centre, straight away when they found out they changed the time to half an hour earlier, so I could get myself ready while they pop in. Staff are caring and
don't just help my auntie they even offer myself a cuppa, especially one carer, in particular, she goes above and beyond. I would really recommend them for your loved one as my auntie is very shy and hard to please and even she loves them.

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Review from J H (Daughter of Client) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care delivered by all carers and diligent too. The management team is quick to respond to any concerns and deal with any issues in a timely manner. Lovely rapport with Dad and carers, especially the male staff who ensure Dad knows when the football is on and what channel!

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Review from P W (Wife of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm quite happy with the care given to my husband. Most of the carers that come are very caring and have built up a nice relationship with me and my husband.

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Review from Mel L (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the Care Connect carers who came to look after my Mum four times a day, seven days a week for several years. They are beyond wonderful! Towards the end of her life, Mum was bedridden and needed help to do everything from just sitting up in bed to using the commode. The
amazing carers changed Mum several times a day, they brought her meals and the best cups of tea! They washed and dressed her daily with such professional care whilst preserving her dignity. They monitored her health/medications whilst cheerfully chatting away to her, keeping her spirits up. Their understanding and kindness when she felt a bit grumpy showed true compassion. They couldn't do enough for her and were appreciated beyond belief. My Mum truly loved them all. The family could relax, knowing that Mum was receiving the best care from the kindest, most caring ladies in the business. We can’t express how much we appreciate them and how much they all meant to Mum and the family.

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Review from N C (Son of Client) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and patient staff who have been extremely accommodating and helpful to my mother. During a period when I was absent, they went above and beyond what could be expected in delivering her comfort and support. The people in the office, and in particular, one house visitor, were exceptionally
responsive, kind and caring.

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Review from Patricia M (Daughter of Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Morning and evening carers (two each visit) all very professional, kind and caring. Very well presented and pleasant personality.

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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Care Connect UK is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Care Connect UK is calculated as follows: ( (69 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Connect UK is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Richard

Richard Harris

Job Title: Director

Joined: 2002

My family started Care Connect UK Ltd over 20 years ago in 2002. We have always based our Services on principles of kindness and respect for each other. The values that we foster within our organisation are reflected in the outstanding quality of care services our Team of Carers delivers day after day. I wholeheartedly believe in the benefits of caring for people in their own homes. It is a joy to be working every day with such a great group of people, who share the same values, with the intention of having a positive influence on people's lives.


Tracy

Tracy Humphrey

Job Title: Registered Manager

Joined: 2021

I joined Care Connect in November 2021 as a Care Co-ordinator and have additional responsibilities as the lead for recruitment also. I have a Level 3 Diploma in Health & Social Care and I am currently studying for a Level 5 Diploma.


I have previously worked in a school as a Childcare Manager and have qualifications as a Teaching Assistant and in Childcare Learning and Development, Safeguarding and First Aid.


I have the knowledge & personal experience in caring for those with Dementia, Alzheimer’s, COPD, Mental Health, End of life, Complexed additional needs & life-limiting illnesses.


I enjoy my roles immensely as a Caregiver & Scheduler in Health & Social Care and I am very pleased to have been given additional responsibilities in recruitment at Care Connect.


Nicole

Nicole Humphrey

Job Title: Office Apprentice

Joined: 2022

Hi I’m Nicole , I joined Care Connect in January 2022. I am working towards my Business Administration Apprenticeship Qualification. What I am enjoying most is working with such a great group of people.


Frequently Asked Questions about Care Connect UK

What Type of Services does Care Connect UK offer?

Care Connect UK offers Home Care.

How many Carers does Care Connect UK employ?

Care Connect UK employs 160 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Connect UK to verify any information. View our terms and conditions. Care Connect UK has an Enhanced Service – more info.