Care Connect UK

1 Bryon Road, Blundellsands, Liverpool L23 8TH
Submit a Review
9.8 20 Reviews
  • Care Connect UK, Liverpool
Care Connect UK provides home care services.

Based in Blundellsands, its reliable and compassionate care services are available throughout Sefton and the surrounding areas.

It offers overnight care, nursing care, support for younger people, companionship and live-in care.

It offers compassionate and caring cover, making sure you retain your independance, dignity, and home comforts in the environment you know and love.

As a family-run home care provider with over 20 years experience, it offers expert care tailored to your specific requirements.

All care staff are trained and are matched to a carer that suits the exact care and support that you need

Show Care Connect UK on the Map

Care Provided by Care Connect UK

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Connect UK Ltd
  • Person in charge
  • Tracy Humphrey (Registered Manager)

Funding & Fees Guide for Care Connect UK

  • Prices

  • £18.00 per half hour
    £30.50 per hour

  • Available on request

Care Connect UK Reviews (20)

9.8

Care Connect UK has a Review Score of 9.8 (9.757) out of 10, based on 8 reviews in the last 2 years. Over all time Care Connect UK has 20 reviews.

Overall Experience

  • 17
  • 3
  • 0
  • 0
  • 0

Date Published

20
1
2
8
12

Review from K L (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were overwhelmed by the care we received from Care Connect. Our dad came out of hospital to spend his last weeks at home. It was such a relief to know that he was being so well looked after by the carers who visited each day. They gave him all the time he needed, talked to him and got to know him
and helped him with the little things that were so important for him to feel dignified and still himself. We had a tricky situation at home. The manager listened to our concerns without judgement going above and beyond to help us navigate this while maintaining confidentiality. I really don't know how we would have coped without the support of Care Connect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A T (Niece of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended Care Connect by a friend. Once I approached Care Connect to take over the continuing health care of my terminally ill uncle, I was impressed by their total understanding, respect, compassion, and care shown to my uncle. He was very happy with the experience and friendliness he was
shown by the carers who attended to him, nothing was a problem. I could not thank them enough. I have now engaged their services once again for my Father. Highly recommend! Wonderful staff including office staff, carers, and managers, very professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G H (Client) assisted by family/friend published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found both carers and office staff very helpful, always cheerful, kind, gentle and very caring. Nothing was too much trouble for them. It has been a great pleasure to have met them. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan S (Daughter of Client) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had excellent care from Care Connect UK over her time as a client of theirs. We can not fault them in the way they look after her with dignity and empathy. The management team always keep me informed regarding any time changes to her daily care. We have confidence in their reliable service
which gives my Mum peace of mind. I can not recommend the company and staff highly enough. My thanks to them all in making my life easier in looking after Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim T (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the wonderful ladies of the Care Connect team from the direct care givers to the supporting office staff they have been amazing with mum, updating us at every visit and calling if there is an issue which is such a comfort to us and mum loves her girls. Mum was unwell on Friday morning
and the carer spotted a problem straight away and called an ambulance and the office called us. Mum isn't well but not with what we thought and if they hadn't called an ambulance we would never have known until it was too late. They even followed up the next day to see how mum is. I can't recommend Care Connect enough. If you are looking for a team that really cares about the whole family choose Care Connect UK they are amazing

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very professional carers and staff. Very understanding of my physical and mental health needs. The manager is very easy to talk to and discuss things. Every carer I have had visit me has been a pleasure to be around. They are very open and honest and accountable which I admire and
respect. Top-notch.

Reply from Laura Williams, Registered Manager at Care Connect UK

We are glad you are happy with our service, thank you for taking the time to review us, it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since leaving hospital in 2019 I have been looked after by Care Connect UK. In the morning they wash and dress me and give me my breakfast. They also give me my medication. Each week they give me a bath. They leave the flat looking tod. They visit to give me my lunch and further medication. Then a further
visit to give me my dinner and finally in the evening to put me to bed.
They are very kind and courteous and professional. I cannot praise them enough.

Reply from Laura Williams, Registered Manager at Care Connect UK

Thank you for taking the time to review our service and for your kind words about our team. We appreciate your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L H (Daughter of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say that since my mother has been receiving help from a carer, going back to January through February and now March, myself and my sister have had a considerable amount of pressure taken off us and indeed my mother appears in better spirits. All of the carers are friendly, helpful
and, more importantly, provide the service that we require to help our mum with her daily needs. Thank you so much!

Reply from Laura Williams, Registered Manager at Care Connect UK

Thank you for taking the time to review our service, it is greatly appreciated, we are delighted that it is working well for everyone.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A J (Niece of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is great, they're always there to give advice over the phone and they will do anything to help out. My auntie is now going to a day centre, straight away when they found out they changed the time to half an hour earlier, so I could get myself ready while they pop in. Staff are caring and
don't just help my auntie they even offer myself a cuppa, especially one carer, in particular, she goes above and beyond. I would really recommend them for your loved one as my auntie is very shy and hard to please and even she loves them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carl Z (Client) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The person that came knew the dog and carried out the duties admirably. The carer joked with my wife and did all that I asked. Unfortunately, sometimes the regular carer was sent somewhere else but the standard was maintained.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Daughter of Client) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care delivered by all carers and diligent too. The management team is quick to respond to any concerns and deal with any issues in a timely manner. Lovely rapport with Dad and carers, especially the male staff who ensure Dad knows when the football is on and what channel!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah B (Relative of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has dementia. She lives alone. All her relatives live some distance away. Care Connect look after her (four calls) daily. She is a difficult case but the carers have gone over and above what could be expected in dealing with her. They keep us informed of any problems. We work together to
make sure she has everything she needs. They really seem to understand her behaviour and she is now accepting her carers' visits. Thank you Care Connect for everything you do. Great work!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Wife of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm quite happy with the care given to my husband. Most of the carers that come are very caring and have built up a nice relationship with me and my husband.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mel L (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the Care Connect carers who came to look after my Mum four times a day, seven days a week for several years. They are beyond wonderful! Towards the end of her life, Mum was bedridden and needed help to do everything from just sitting up in bed to using the commode. The
amazing carers changed Mum several times a day, they brought her meals and the best cups of tea! They washed and dressed her daily with such professional care whilst preserving her dignity. They monitored her health/medications whilst cheerfully chatting away to her, keeping her spirits up. Their understanding and kindness when she felt a bit grumpy showed true compassion. They couldn't do enough for her and were appreciated beyond belief. My Mum truly loved them all. The family could relax, knowing that Mum was receiving the best care from the kindest, most caring ladies in the business. We can’t express how much we appreciate them and how much they all meant to Mum and the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N C (Son of Client) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and patient staff who have been extremely accommodating and helpful to my mother. During a period when I was absent, they went above and beyond what could be expected in delivering her comfort and support. The people in the office, and in particular, one house visitor, were exceptionally
responsive, kind and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patricia M (Daughter of Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Morning and evening carers (two each visit) all very professional, kind and caring. Very well presented and pleasant personality.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen M (Sister of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff and several go the extra mile to ensure that my brother has what he needs.
One carer, in particular, has not been phased by the need to help with personal care and has anticipated his needs when he has not been able to.
Management has also been most helpful in checking needs with the
relevant hospital and has organised an appointment as well.
I am extremely grateful for their help, and my brother has the same praise for the carers he has met with one, in particular, giving the most helpful assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne N (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was bedbound and had two carers seeing to me on a daily basis, from being an independent woman working full-time to go to being bedridden was hard but every carer I saw was amazing, I normally had two ladies and they were great with me, my dignity was in place at all times with them, nothing was too
much for them to do. I liked having regular carers as they knew me and my needs rather than having to explain to different people.
I would fully recommend this company - thanks for everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Client) assisted by family/friend published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is fully satisfied with the care he receives and the compliance of care connect to adjust to any changes to the times of my brother's calls at short notice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan (Daughter of Client) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Try their hardest to ensure mum has the same carers. Karen has almost become family being mum's main carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Care Connect UK is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Care Connect UK is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) ) ÷ 47 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Connect UK is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Richard

Richard Harris

Job Title: Director

Joined: 2002

My family started Care Connect UK Ltd over 20 years ago in 2002. We have always based our Services on principles of kindness and respect for each other. The values that we foster within our organisation are reflected in the outstanding quality of care services our Team of Carers delivers day after day. I wholeheartedly believe in the benefits of caring for people in their own homes. It is a joy to be working every day with such a great group of people, who share the same values, with the intention of having a positive influence on people's lives.


Jeanette

Jeanette Howard

Job Title: Deputy Care Manager

Joined: 2019

I joined Care Connect originally in early 2019 as a Home Care Worker following 10 years of caring for my husband who lived with Mixed Dementia until 2018. This experience stood me in good stead in many areas including liaising with Social Services, and varied healthcare professionals and an excellent understanding of medication. I also pride myself on having an insight into the feelings and everyday occurrences of our service users and their families, which I consider to be a very important aspect of my role.


Tracy

Tracy Humphrey

Job Title: Recruitment and Training Mentor

Joined: 2021

I joined Care Connect in November 2021 as a Care Co-ordinator and have additional responsibilities as the lead for recruitment also. I have a Level 3 Diploma in Health & Social Care and I am currently studying for a Level 5 Diploma.


I have previously worked in a school as a Childcare Manager and have qualifications as a Teaching Assistant and in Childcare Learning and Development, Safeguarding and First Aid.


I have the knowledge & personal experience in caring for those with Dementia, Alzheimer’s, COPD, Mental Health, End of life, Complexed additional needs & life-limiting illnesses.


I enjoy my roles immensely as a Caregiver & Scheduler in Health & Social Care and I am very pleased to have been given additional responsibilities in recruitment at Care Connect.


Nicole

Nicole Humphrey

Job Title: Office Apprentice

Joined: 2022

Hi I’m Nicole , I joined Care Connect in January 2022. I am working towards my Business Administration Apprenticeship Qualification. What I am enjoying most is working with such a great group of people.


Frequently Asked Questions about Care Connect UK

What Type of Services does Care Connect UK offer?

Care Connect UK offers Home Care.

How many Carers does Care Connect UK employ?

Care Connect UK employs 160 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Connect UK to verify any information. View our terms and conditions. Care Connect UK has an Enhanced Service – more info.