Care Connect UK

1 Bryon Road, Blundellsands, Liverpool L23 8TH
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9.9 24 Reviews
  • Care Connect UK, Liverpool
Care Connect UK provides home care services.

Based in Blundellsands, its reliable and compassionate care services are available throughout Sefton and the surrounding areas.

It offers overnight care, nursing care, support for younger people, companionship and live-in care.

It offers compassionate and caring cover, making sure you retain your independance, dignity, and home comforts in the environment you know and love.

As a family-run home care provider with over 20 years experience, it offers expert care tailored to your specific requirements.

All care staff are trained and are matched to a carer that suits the exact care and support that you need

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Care Provided by Care Connect UK

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Connect UK Ltd
  • Person in charge
  • Tracy Humphrey (Registered Manager)

Funding & Fees Guide for Care Connect UK

  • Prices

  • £18.00 per half hour
    £30.50 per hour

  • Available on request

Care Connect UK Reviews (24)

Total of 24, showing 21-24
9.9

Care Connect UK has a Review Score of 9.9 (9.883) out of 10, based on 13 reviews in the last 2 years. Over all time Care Connect UK has 24 reviews.

Overall Experience

  • 20
  • 4
  • 0
  • 0
  • 0

Date Published

24
7
8
13
11

Review from Helen M (Sister of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff and several go the extra mile to ensure that my brother has what he needs.
One carer, in particular, has not been phased by the need to help with personal care and has anticipated his needs when he has not been able to.
Management has also been most helpful in checking needs with the
relevant hospital and has organised an appointment as well.
I am extremely grateful for their help, and my brother has the same praise for the carers he has met with one, in particular, giving the most helpful assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne N (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was bedbound and had two carers seeing to me on a daily basis, from being an independent woman working full-time to go to being bedridden was hard but every carer I saw was amazing, I normally had two ladies and they were great with me, my dignity was in place at all times with them, nothing was too
much for them to do. I liked having regular carers as they knew me and my needs rather than having to explain to different people.
I would fully recommend this company - thanks for everything.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Client) assisted by family/friend published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is fully satisfied with the care he receives and the compliance of care connect to adjust to any changes to the times of my brother's calls at short notice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan (Daughter of Client) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Try their hardest to ensure mum has the same carers. Karen has almost become family being mum's main carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Care Connect UK is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Care Connect UK is calculated as follows: ( (69 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 77 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Connect UK is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Richard

Richard Harris

Job Title: Director

Joined: 2002

My family started Care Connect UK Ltd over 20 years ago in 2002. We have always based our Services on principles of kindness and respect for each other. The values that we foster within our organisation are reflected in the outstanding quality of care services our Team of Carers delivers day after day. I wholeheartedly believe in the benefits of caring for people in their own homes. It is a joy to be working every day with such a great group of people, who share the same values, with the intention of having a positive influence on people's lives.


Tracy

Tracy Humphrey

Job Title: Registered Manager

Joined: 2021

I joined Care Connect in November 2021 as a Care Co-ordinator and have additional responsibilities as the lead for recruitment also. I have a Level 3 Diploma in Health & Social Care and I am currently studying for a Level 5 Diploma.


I have previously worked in a school as a Childcare Manager and have qualifications as a Teaching Assistant and in Childcare Learning and Development, Safeguarding and First Aid.


I have the knowledge & personal experience in caring for those with Dementia, Alzheimer’s, COPD, Mental Health, End of life, Complexed additional needs & life-limiting illnesses.


I enjoy my roles immensely as a Caregiver & Scheduler in Health & Social Care and I am very pleased to have been given additional responsibilities in recruitment at Care Connect.


Nicole

Nicole Humphrey

Job Title: Office Apprentice

Joined: 2022

Hi I’m Nicole , I joined Care Connect in January 2022. I am working towards my Business Administration Apprenticeship Qualification. What I am enjoying most is working with such a great group of people.


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