Care Counts (Kirklees)

2 Beaumont Street, Huddersfield HD1 6BH
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9.9 12 Reviews
  • Care Counts (Kirklees), Huddersfield
Care Counts Ltd provides exceptional care services to people in their own home by care assistants who have been highly trained to meet a wide range of needs.

Care Counts Ltd understand that each service user will be different and works to place people with carers who they are well matched with and can form a strong bond of trust.

Care provision includes personal and domestic care assistance as well as help on visits out in the community.

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Care Provided by Care Counts (Kirklees)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Counts Ltd
  • Person in charge
  • Samantha Burrows (Registered Manager)

Funding & Fees Guide for Care Counts (Kirklees)

  • Prices

  • Prices start from £25 per hour

Care Counts (Kirklees) Reviews (12)

9.9

Care Counts (Kirklees) has a Review Score of 9.9 (9.863) out of 10, based on 9 reviews in the last 2 years. Over all time Care Counts (Kirklees) has 12 reviews.

Overall Experience

  • 11
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Date Published

12
5
5
9
3

Review from Alisia M (Granddaughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was very reluctant to have carers. He put up a big fight and refused to accept it, until he met the girls and they became a huge part of his ending making his final months happier and less lonely. One staff member in particular went above and beyond her duty often visiting him outside her
hours, including while in hospital.

Reply from Sarah McCaherty, Care Coordinator at Care Counts (Kirklees)

it was a pleasure to look after your Grandad thanks for a lovely review x


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Review from Alaina M (Granddaughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was cared for like he was each one of the girl's family member!
He looked forward to their visits and knew bang on each day when to expect them!
Couldn't have asked for more and even after we lost them, some of the girls visited his grave regularly and left gifts and cards

Reply from Sarah McCaherty, Care Coordinator at Care Counts (Kirklees)

Was a pleasure looking after your grandad thanks for such a lovely review x


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Review from Jane M (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic carers so professional, understanding of needs, very quick to pick up the calls, definitely recommend to all my family and friends. Thank you for all you did you all went above and beyond. Family felt so much better knowing we was in good hands.

Reply from Sarah McCaherty, Care Coordinator at Care Counts (Kirklees)

Thanks for such a lovely review was a pleasure thanks for such a lovely review x


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Review from Sharon C (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After trying several care company's for my late Mum who lived with us we tried Care Counts, wish we had tried them earlier!!
All of the staff showed care and compassion to my Mum, she had several mental health issues including dementia. All staff offered a strength based approach to encourage independence,
offered reassurance and emotional support when she became anxious, and social stimulation on every call. Mum loved seeing them daily, they always managed to get a smile out of her, she honestly looked forward to their visits.
Knowing Mum was safe and cared for enabled me to work knowing she was in good hands.
I cannot praise or recommend this company enough, from management to care staff they always went above and beyond to ensure Mums care and support need were met.
Any problems were acted on and resoved immediately.
Regular care staff that got to know Mum made such a difference and they became family friends.
I could go on but I am running out of space :-)

Reply from Sarah McCaherty, Care Coordinator at Care Counts (Kirklees)

Was a pleasure looking after your mum thank you for such a lovely review x


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Review from Jo B (Stepson of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely company who dealt with our relative with great care and compassion.
My relative had been difficult with the previous care giver. Care Counts were really good with how they handled and interacted with my relative.
Definitely to be recommended.

Reply from Sarah McCaherty, Senior Care Worker at Care Counts (Kirklees)

Thanks for a lovely review was a pleasure looking after your relative, glad you was happy with the service.


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Review from P M (Daughter of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Counts has supported my dad for four years, starting when he lost his wife and needed support from once a day with meals, to him requiring four calls a day to assist him with all his activities of daily living. They have supported him with consistent carers showing dignity and understanding when
he still needed to be as independent as he could, they have made him laugh and smile and tolerated him when he was grumpy. As a relative living six hours away, they have kept me informed regularly and made me aware of any concerns, helped by contacting other agencies when required, and shown empathy towards me when I needed support. I feel they have given above and beyond what was expected, as a family we can’t thank the team enough, allowing him to stay at home until he died in hospital at nearly 90 years old.

Reply from Sam Burrows, Director at Care Counts (Kirklees)

Thank you for the review, it was a pleasure to be able to look after him and make sure he was able to remain at home as long as possible. All the carers will miss him and you as a family, but will be able to celebrate his life and say goodbye with you all next week.


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Review from S A (Sister-in-law of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support with friendly, efficient and willing staff. Always willing to go that extra mile in helping with prescriptions, home-cooked meals, locating a hairdresser, chiropodist and cleaner. Considering my brother-in-law's physical situation, he is happy and contented with the care he received
four times a day. He is secure in knowing who is attending and what time.

Reply from Sarah McCaherty, Senior Care Worker at Care Counts (Kirklees)

Thanks for such a lovely review, it is a pleasure to care for him.


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Review from Christine O (Client) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by Care Counts.

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Review from Jasmin B (Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a service user, I often have hospital appointments which do often scare me, Care Counts always send me with a carer to help me be calm and stay calm and it works.
I have recently had bad sciatica and needed that bit of extra time. To Care Counts staff, it is no problem they always help me out and
I feel comfortable and completely safe with all the staff and totally trust them all with everything.

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Review from L C (Daughter of Client) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to write about how wonderful the staff are at Care Counts. They have looked after my mum at home for quite a while now and nothing is too much trouble for them. From the excellent, daily care they provide Mum to stepping in to cover when needed. The staff always keep me informed of any
concerns and liaise so well with the district nurses to provide all-round care. The ladies have such a caring approach and Mum loves to see them. I don't know what I'd do without them!

Reply from Sam Burrows, Director at Care Counts (Kirklees)

Thank you for your kind words, the carers love looking after your mum. Thanks for taking the time.


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Review from C P (Daughter of Client) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From Care Counts initial assessment and requests for help with ongoing developments with Mum, I am delighted that this company has been flexible to her changing needs. The carers are friendly, reliable and efficient, and I am informed regarding illness/falls etc. They keep me updated on their visits
via their portal on my phone, giving me peace of mind and allowing her to remain safely in her home as long as possible.

Reply from Sam Burrows, Director at Care Counts (Kirklees)

Thank you for such a lovely review; we really appreciate it.


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Review from J (Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are great, they help me maintain my independence living in my home. Throughout the current pandemic, they have kept me safe and reassured. I don't know what I'd do without them. I look forward to their visits every day.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Care Counts (Kirklees) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Care Counts (Kirklees) is calculated as follows: ( (52 Excellents x 5) + (2 Goods x 4) ) ÷ 54 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Counts (Kirklees) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Sam

Sam Burrows

Job Title: Director and Registered Manager

Joined: 2006

Sam is Director and founder of the company which initially began from her home address in 2006.


Before her managerial role she worked for a variety of companies in and around Huddersfield caring for service users in their own homes, and has a wealth of experience in a caring role. She carried on with her career progression becoming a care coordinator and manager.


Sam completed her D32/D33 in Health and Social Care and more recently her Level 5 in Leadership and Management.


Sam’s caring nature is evident in her role as Company Director and Registered Manager and she is passionate in providing High Quality Care to individuals to allow them to remain in their own homes.


Sharon

Sharon Simpson

Job Title: Care - Coordinator

Joined: 2008

Sharon has worked for Care Counts for the past 16 years as one of the original carers that Sam persuaded to join her when she founded the business.


Sharon's experience in care has developed over the years and she has progressed from Carer to Senior Carer to now Care Coordinator.


Sharon is a very hands-on member of the team and likes to be ‘out there’ completing new assessments and problem solving.


She has a Level 3 in Health and Social Care and is a looking to build on this in the not-too-distant future.


Sarah

Sarah McCaherty

Job Title: Care - Coordinator

Joined: 2021

Sarah has worked for Care Counts for the last 3 ½ years as a senior carer and most recently as a care coordinator. She did briefly work for the company in 2016 but went off to further her career and experience in a care home/nursing setting.


She is currently in the middle of studying for a Level 4 in Health and Social Care.


Sarah is the go-to in our office for Rota’s and Finance whilst also continuing her caring role out in the community as and when needed. She has a very caring nature and will go over and beyond to make sure the service users receive the best care and experience from Care Counts.


Frequently Asked Questions about Care Counts (Kirklees)

What Type of Services does Care Counts (Kirklees) offer?

Care Counts (Kirklees) offers Home Care.

How many Carers does Care Counts (Kirklees) employ?

Care Counts (Kirklees) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Counts (Kirklees) to verify any information. View our terms and conditions. Care Counts (Kirklees) has an Enhanced Service – more info.