Care Force Ltd

Holland House, 12a High Street, Bromsgrove B61 8HQ
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9.4 71 Reviews
  • Care Force Ltd, Bromsgrove
Care Force specialise in a versatile range of professional home help, helping clients to maintain their security and independence, at the same time as tailoring any domiciliary support to suit specific care needs.

Live-in care is available for more extensive requirements, while care workers are keen to maximise the potential of each home to support quality of life. Support plans are put together through in-depth discussion and collaboration.

A rigorous recruitment and selection programme keeps standards high, with a 12-week induction programme in place to make sure new caregivers are well-informed on how to achieve their potential.

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Care Provided by Care Force Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michelle Coates (Registered Manager)

Funding & Fees Guide for Care Force Ltd

  • Prices

  • Our hourly rates begin from £26.21 an hour for domiciliary care and our live in rates are based on the complexity of needs of the individual.

  • Our price depends on the level of service required and we do our best to work within your budget.


    We undertake a full assessment prior to giving you a confirmed fee guide. Our hourly rate varies depending on the level of service required.

Care Force Ltd Reviews (71)

Total of 71, showing 61-71
9.4

Care Force Ltd has a Review Score of 9.4 (9.378) out of 10, based on 6 reviews in the last 2 years. Over all time Care Force Ltd has 71 reviews.

Overall Experience

  • 55
  • 15
  • 1
  • 0
  • 0

Date Published

71
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1
6
65

Review from J C (Client) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

So far, allowing for the different ways people work, I am content with the service provided by Care Force.

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Review from Sheree W (Daughter of Client) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Force team were great. The carers were compassionate and caring and they treated mum with dignity and respect. The management team were very professional and responded to changes to the care plan very promptly. They provided extra cover at short notice several times and dealt with cancellations
efficiently.

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Review from Caroline S (Daughter of Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was looked after by Care Force over many months during deterioration of her condition. Carers got to know mum and made efforts to please her and were always very caring. They provided competent, experienced staff. Care Force made themselves available, sometimes at very short notice and at
the end of her life, one or two of the staff acted above and beyond the call of duty. I have no hesitation in recommending Care Force as care providers.

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Review from Bryan P (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer arrived on time (8.05am).
They were all very pleasant but very professional.
Without them, I could not have coped.

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Review from J M (Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the second time I used Care Force simply because I was completely satisfied with their care the first time in 2016. All of the carers who came to me were very helpful and caring. Bright and cheerful they did all I asked of them in a pleasant manner and contributed to my getting well again.
Should I need help in the future I would not hesitate to call Care Force.

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Review from J S (Daughter of Client) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the past 4 1/2 years approximately, I have been very happy with Care Force, being able to speak to the office staff during the week and weekends with any problems or concerns about my mother, throughout giving me support.


The carers, who myself and my husband have met have all been lovely,

doing a different job, making Mum feel secure and safe while she was at home, spending time to chat to her while carrying out their tasks.

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Review from A A (Daughter of Client) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring people came every day. It was a happy environment to be in. Carers were very caring people. I was happy.

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Review from J L (Daughter of Client) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful.

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Review from Hazel B (Wife of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband needed support during the time he spent with your care assistants. He thoroughly enjoyed their company and how they responded to the need to show them how to play golf in our hallway. He also appreciated the carer who was able to gain his confidence and allowed my husband to talk to her.


I

personally have appreciated their support as my husband could sometimes be difficult to care for and I needed to have time for myself. Many thanks.

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Review from Frankie T (Daughter of Client) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Care Force Ltd since February 2007 to provide care for my mother who died in February 2016, she had alzheimer's for many years. During that time, most of her carers were honest, competent and pleasant, care plans were updated regularly to take account of my mothers changing needs
and generally those were adhered to.


In the last few years, my mother became more frail and less mobile, and she had excellent care from a small number of very good carers and the continuity was effective and much appreciated. Over the years, if we did have any issues or concerns we felt comfortable enough to phone the agency office to discuss these and obtain resolution.


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Review from John C (Nephew of Client) published on 14 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional team from management through to front line carers.
Flexibility around calls very good.
Friendly faces at all times.
Follow up checks very thorougher.
Should have engaged with Care Force much sooner.

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Current Review Score: 9.4 (9.378)

Overview of Review Score

The Review Score of 9.4 (9.378) out of 10 for Care Force Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Care Force Ltd is calculated as follows: ( (28 Excellents x 5) + (8 Goods x 4) ) ÷ 36 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Force Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (2)

Michelle

Michelle Coates

Job Title: Registered Care Manager

I began my carer at Care Force in 1998, as a carer while studying at University. I left Care Force in 2007 and worked across a number of fields including public health and the local council but mainly within the Housing sector. I worked with a range of specialised and vulnerable client groups including young people, women and men escaping domestic abuse and homeless adults.


After 10 years I decided on a career change and following redundancy I took a year off and decided to return to care. I came back to the care Force as a carer in April 2014 and became the Care Coordinator in August of the same year, when the new role was created.


In January 2020 I became the registered manager. I was born and raised in Bromsgrove and understand the needs of the local community. I am extremely proud of the team at Care Force and we all are committed to providing the best service we can for our service users.


Michelle

Michelle Finglas

Job Title: Administrator

Before joining Care Force I worked as a recruitment consultant for 13 years working alongside Birmingham Children’s’ Trust coordinating supervised contact for foster children and their birth families and prior to that I worked as an office manager for Allied Carpets for 20 years working across the West Midlands.”


2 grown-up children and my lovely dog Toby


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